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CB Retail Stores Real Canadian Superstore 100-4700 130 Avenue SE, Calgary, AB, T2Z 4E7, CA
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Real Canadian Superstore
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Real Canadian Superstore company logo

Real Canadian Superstore

100-4700 130 Avenue SE, Calgary, AB, T2Z 4E7, CA
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3 complaints
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Working hours
Mon
7:00 am - 11:00 pm
Tue
7:00 am - 11:00 pm
Wed
7:00 am - 11:00 pm
Thu
7:00 am - 11:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
7:00 am - 11:00 pm
ComplaintsBoard
R
9:52 pm EDT
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Real Canadian Superstore - Personel

There is a lady that works in the bakery at the 4700 130Ave SE in Cslgary AB by the name of Erin Law that has tried tobsell cocaime to my child and i have reported it to management and she is still emploted by you guys. This is very concerning to me as itvappears thatbyoubare ok with employing drug dealers. She has also given out meth while at work. Seems time to boycot your bussiness if thats your way of working.

Desired outcome: Have her yerminated

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7:41 pm EDT

Real Canadian Superstore - Your store/corporate procedure on social distancing amid threat of covid-19

I was in a Real Canadian Superstore at Macleod Trail, Calgary, AB recently and immediately experienced a big gap in your social distancing procedure when I reached the cashier lane where customers line up their goods on the conveyor belt to be scanned. This was my first day of grocery errand after a long while and I was buying plenty of groceries. Bagging them takes a bit more time than usual.

The Cashier seems to be in hurry scanning items but does not have common sense needed in today's situation. She was scanning and cramming my groceries down the conveying line before I could bag them. After I've made my payment, she immediately started scanning the groceries of the next customer, pressing the conveyor button and pushing my items such that they almost fell from the end. She wanted to place the other customer's items right away on the conveyor although there's not enough space.

She quickly punched the debit machine. Prompted by the cashier, the next customer moved right by me to bag his items. We were uncomfortably too close to one another, a touching distance by a few inches. I've asked the fellow to please move away and wait, asking him to observe the six feet of social distance.

He grinned & sarcastically told me, "Hahaha! Not six feet man but six inches!" He then passed behind me laughing as he headed out the store.

I asked the cashier to slow down and control the pace of scanning so I have enough time to bag the rest of my stuff. She grinned knowingly but did not do anything different. She went on processing the next customer faster than before. She finished scanning in no time. Once more another person was beside me, even accidentally brushing his elbow against my arm. That was unacceptable!

I think it is part of your social obligation to educate your cashiers. This is a serious matter and might even be life-threatening.

1. Don't start scanning the next person in line if the previous one has not yet started bagging his last batch of groceries. The cashier has to be a good observer and help create the prescribe social distance between customers.

2. The cashier should not cram the groceries down the conveyor belt. It makes it difficult for the customer to bag.

3. The cashier must be receptive to the customer's request to understand why such a request was made.

I will not mention the Cashier name but I observed that her behavior is typical. We have a terrible situation to address and everyone must understand the prescribed protocol anywhere.

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6:34 pm EST

Real Canadian Superstore - eyeglasses - vision department

I had given my eye glasses to change the broken frame and the optical department changed the frame and charged it.i had severe eye pain after this this and never got better even after 1 month.Finally checked the glasses in the same store i purchased only to find it was demo glasses still in the new frame and i have to wait for new glasses for now.how can staff be this irresponsible ? How will you compensate for the eye strain i had to suffer all these days.i think i have to do my eye inspection again to check my vision have not changed.This is so bad.

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