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1.0 384 Reviews

Ritz Crackers Complaints Summary

0 Resolved
382 Unresolved
Our verdict: Engaging with Ritz Crackers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ritz Crackers reviews & complaints 384

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M
9:51 pm EDT

Ritz Crackers Ritz crackers all flavors

I have been a consumer of Ritz crackers for over 70 years, I grew up on Ritz crackers. I have come to the conclusion that I have put up with smaller packaging, higher prices but I cannot put up with poor quality. There is no way to eat a Ritz cracker in this day and time, without it crumbling in your hands! This was never the case in former year. And so I am writing this complaint to let you know that after all these years I am through, totally through with Ritz crackers! The sad part is I have three boxes currently in my pantry that I bought on sale. I will be giving those boxes away and switching over to Townhouse! Something I would have never done in all these years but I have had it with Ritz.

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Update by MzRA Tavernier
Jun 12, 2019 9:55 pm EDT

I have been a consumer of Ritz crackers for over 70 years, I grew up on Ritz crackers. I have come to the conclusion that I have put up with smaller packaging, higher prices but I cannot put up with poor quality. There is no way to eat a Ritz cracker in this day and time, without it crumbling in your hands! This was never the case in former year. And so I am writing this complaint to let you know that after all these years I am through, totally through with Ritz crackers! The sad part is I have three boxes currently in my pantry that I bought on sale. I will be giving those boxes away and switching over to Townhouse! Something I would have never done in all these years but I have had it with Ritz.

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O
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ritz Crackers Ritz crackers

This is the second box I've purchased and having the same problem. The crackers are falling apart every time you pick one up. They are very fresh but they fall apart. It seems like the crackers are somewhat thinner than before. Both boxes were purchased at different stores.
I'm really debating whether to purchase any again. I love all of the Ritz brands of crackers
Attached is a copy of what was left of crackers are. Some would break a small part off, but to small to eat.
I appreciate your time and hope to hear from someone.

Carol Pernell
55 Looking Glass Ln
Murphy NC 28906

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B
11:42 am EDT

Ritz Crackers Ritz crackers/chips

Please see attached pictures. These crackers were purchased yesterday (6/9/19) from Target on Millerville in Baton Rouge, La. As you can see from the attached pictures we found something completely disgusting. Upon opening, we found a chicken breast inside the bag. I find this troubling. How can a cracker company even get close to placing chicken breast in bags? Also, what is Ritz going to do to rectify this issue? I wanted to contact you guys personally before contacting anyone else. This is repulsing and should never happen. What on earth could have happen if my daughter would opened this package instead of myself. Please let me know how to proceed and where this should go now.

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K
6:37 pm EDT

Ritz Crackers Ritz crisp & thins oven baked cream cheese and onion

Opened bag, spelled good but when I put the chip in my mouth and chewed, all I could taste was burnt! I paid $5 for a bag of burnt chips. I wouldn't mind tasting some that weren't burnt... Thank you for your time and consideration in this matter. I'm looking forward to hearing back from you.

My contact information is:
Kathe Garland
17721 Auburn Road
Huntertown, Indiana 46748

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M
8:22 pm EDT

Ritz Crackers Toasted chips sour cream and onion

I bought the Ritz crackers toasted chips sour cream and onion and when I opened the bag the toasted chips were the plain ones. So what I am trying to say is the sour cream and onion bag was mixed in for the original. The batch bag is 08 DEC19 AX305B2. I was very upset because I love eating the chips and to find the plain chips in the sour cream and onion made me mad please resolve this matter

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D
9:25 am EDT

Ritz Crackers Ritz

I have been eating Ritz crackers with Peanut butter all my life. My mother did also for many years. Now they crumble and fall apart. I have tried big boxes, small boxes, they all crumble. Very disappointing. I am going to buy a different cracker.
It has been happening all 2019 and started back in 2018.

The internet is filled with complaints. Nabisco must know there is a problem. Whatever they did is a disaster. I will not buy anymore for a while. Have to try something else. I thought maybe it was packaging or shipping but now that so many are complaining, it seems they changed how the crackers are made. Hope it gets resolved.

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D
2:56 pm EDT

Ritz Crackers Crackers

My ritz crackers are bunt. Wtf. I was high so i still ate some but damn. Wtf. How do you burn ritz. They taste bad. No salt. No butteryness. Just cracker. If i wanted just a cracker i woulda got saltine crackers. Give me my damn colestorol. Not only that but the whole box is like. Some more charred then others. Idk what the [censored] yall got going on but im pretty sure there made in a factory. So how do machines burn crackers. ? All yall have to do is push buttton. 🤔are yall gonna fix this ? I want to be compensated

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Don'tBeAMoron
Don'tBeAMoron
Tyler, US
May 16, 2019 8:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lol @Biggus Dickus. The OP is clearly a complete [censored]. See attached.

ComplaintsBoard
S
12:43 am EDT

Ritz Crackers burnt crackers

I have been eating these crackers all of my life. They have been a favorite of mine and will continue to be. But I must say that I was a little disappointed in the last box I purchased. They are all extremely brown and have no salt on them at all. I guess I will have to throw away the entire box because every sleeve is the same. Just wanted y'all to know. I have taken a picture with a fresher package that I bought today versus the box I bought a few weeks ago. You can tell which was is more brown and over cooked.

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W
2:26 pm EDT

Ritz Crackers Ritz crackers

Every box I have purchased in the last 6 months, and before, 3/4 of all the crackers in the sleeves crumble the minute you touch them. I feel like I am handling a vial of Nitro when I try to grab one. You can forget trying to put peanut butter or a piece of cheese on it, the cracker just crumbles into a small pieces. It's like bread crumbs you put onto chicken before you bake it.
The quality crackers has gone down considerably over the past few years. Ritz crackers has pretty much been a staple in my life for as long as I can remember, and I just turned 49 two weeks ago.
It doesn't matter which style I get, the family size boxes, the big double boxes from Sam's Club or the small individual 8-pack box, more than 3/4 of the crackers just fall apart when I grab one and always the front few crackers are already in pieces before I even attempt to grab one.
I understand business has to cut costs and save pennies on things where they can, so the board of trustees and the higher ups can continue to get their bonuses and take their official company trips to New Zealand. But, literally, your company makes consumable food products for the very people that pay your salary. Come on, some good old fashioned quality assurance on your SUPER Popular brand, needs to be done. When your product gets popular and you start raking in the revenue, you don't start skimping on the product to make more money... you get better and better ingredients. Raise the price because of this, and your customers will follow as long as the product is still awesome.
I really do no want to switch brands, the other similar crackers just dont have the flavor yours does. As I can see on here, the cracker crumble issue is not just me.
Please, don't make me leave one of the few small joys I find in this [censored]ed-up life away because the product is just flat out unusable, for other than bird feed.

Hope everything gets squared away.

All the best,
Walt M. Elliott
Network Administrator
Hawthorne, NV. Army Depot
walt.[protected]@soc-usa.com

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C
6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ritz Crackers Ritz crackers

To whom it may concern,
For the last 15 -20 times I have purchased your product (Ritz crackers box with cracker sleeves various flavors). Sold at Jewel food stores and Mariannos food stores. The crackers immediately fall apart upon opening the sleeve and removing them. And God forbid I try to put a spread on them! It cannot be done without them crumbling all over! I have been purchasing your product for over 40 years. Your crackers are not able to be bought without them crumbling in pieces. Why? Really, I have always enjoyed using them for church functions work functions and while entertaining but as of the last few months your product is resembling more of a bread crumb for baking not a cracker for snacking. Im about ready to switch my friends and family already have. I have continued to purchase them hoping the consistency might change back to which it has not. I don't know what you have done with your ingredients, but it has definitely compromised the integrity of your cracker. If it is working on your product line of Ritz-minis it is most definitely not working on your snack cracker line. Sincerely yours, Donnie Kostecki 4507 W Lawrence Chicago Il 60645 / [protected]/ [protected]@gmail.com

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B
B
BVN
Kingsport, US
Oct 20, 2023 10:01 am EDT

I feel the same. Mine crumble when I try and get them from the tube. In your quest to be cost effective you have compromised your good product.

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H
12:05 am EDT

Ritz Crackers Ritz toasted chips

My boyfriend and I was eating Ritz roasted chips the sour cream and onion. He pulled out a piece and two crackers were attached by a hair. I put the picture below. I dont know if your company has any other situations like this. But I just wanted to let yall know. This chips are to good and I would hate for anyone to stop eating them. I'm not super mad or expect anything out it. I just want to bring it to the company's attention.

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Y
9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ritz Crackers Changed recipe for crackers?

For some time now I I have been buying Ritz bacon with cheese snack crackers and I figured these crackers were the answer. I repeat "were" the answer. They were really good! I recently re-stocked my supply only to be unpleasantly surprised by the contents of the packages when I opened them. They have apparently been "changed". The cracker portion is now some sort of stale biscuit, cardboard looking/tasting conglomeration which now (in my opinion) tastes like crap and will not stay stuck together with the cheese. (The cheese doesn't even like these "crackers") When sifting thru the mess to try n put em back together I can't even tell which side of the cracker was "the cheese side" If there is any salt involved with these crackers it must be some sort of liquid application due to the complete absence of the normal Ritz cracker visible salt granules.
The code on the package is as follows 20AUG19
BK 34C
01:39
Today's date is 5/2/19
I am guessing that I am not the only customer unpleasantly surprised by this and would hope that the recipe would be returned to the original soon.
I am by no means the complaining type, in fact this is the first time I have ever sent anything like this. Seems kind of trivial to me because after all, it was just a cracker. Now that it really is "just another cracker" I can appreciate what it was before.

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1:09 am EDT
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Ritz Crackers Regular ritz crackers

It appears that the Ritz cracker ingredients has changed. One can no longer spread any thing on these crackers, as they fall apart. This has been going on for the past five purchases. The dates on the boxes I have purchased has not expired. Whatever Nabisco is trying to pull on consumers isn't working. The quality of your overpriced crackers leave a lot to be desired.
I hope this problem will be corrected soon, as more and more consumers have noticed the poor quality of these crackers.

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B
11:01 pm EDT

Ritz Crackers Ritz crackers 18 stay fresh packs

Ritz Brand Seal [protected] 1 7 with Mondelez International Group [protected] under the brand seal has had several sleeves that appear to have what looks like peanutbutter on the sides of them. Husband allergic to PB fortunately not anaphylaxis! No warning of being made in facility with peanuts.
Mexico? Quality Control? Purchase again? Disappointed!

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D
10:29 am EDT

Ritz Crackers Ritz crackers

4-9-2019 I opened a box of Ritz crackers and they had what looked like peanut butter all over the side of them. All 4 packages of them were the same. I had already eaten some of them because I didnt realize that this was all over them. So I opened up the rest of the packages in the box and they all had this on them. I did not eat the rest of them because I don't know what it was. These were manufactured in Mexico. I request a refund of 2 boxes.

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J
Johnny Appleseed1
, US
Sep 01, 2021 5:10 pm EDT

What ended up happening? What did they say?

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I
1:38 pm EDT

Ritz Crackers Ritz original crackers

recently opened two of the packages in the 8 pack fresh stacks, bar code 44000 03113 also the number above the bar code of 04050037898400. In each of the packages the end 3 or 4 crackers had a brown substance on part of the edge. This substance looked and smelled like peanut butter. Of course I did not taste it. I still have four packs unopened. This is FYI only.

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P
2:44 am EDT

Ritz Crackers Ritz cracker

To whom it may concern: I Love Ritz Crackers, but this is a wierd looking Cracker, looks like snot or who knows what foreign object inside the cracker, I didn't ever think to look at my Ritz crackers prior to eating them & quite honestly not sure that I will again, I will be sending it to a lab to see what exactly the object is.I have attached Pictures of the cracker, and at this point feel let down by Ritz as it has been my childhood & adulthood cracker of choice, now I have to do a pre inspection prior to eating a Ritz Cracker or what?I'd rather not take that chance.What should I do at this point? Contact me at your earliest opportunity with a resolution in the meantime I will be getting the cracker to a lab and laying off of Ritz crackers till we solve this...Pat email me at [protected]@msn.com

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G
glosap
, US
Jul 13, 2019 11:01 am EDT

I emailed the address I got from customer service mdlzer@concentrix.com It's been a few days and NO REPLY is making me a bit nervous- it looks gross. Maybe some kind of lubricant for the machinery.

G
G
glosap
, US
Jul 13, 2019 10:54 am EDT

I found one more at the end of the pack broken of course. Here's a couple better pictures too

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G
glosap
, US
Jul 13, 2019 10:34 am EDT

I had the same https://i.imgur.com/P44kLoo.jpg

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G
6:08 pm EDT

Ritz Crackers Cheese crackers

I purchased a box of the Ritz cheese cracker sandwiches. Every pack either had crackers with no cheese on them or some with cheese on 1 cracker. I always purchase either the cheese or peanut butter crackers. Was very disappointed. The date on packages is 20Apr19. BK14D. 06:26. I never had an issue like this before. I would appreciate hearing back from your company please.

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5:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ritz Crackers Ritz original fresh stacks

03/06/2019
I was eating Ritz Crackers from a Fresh Stack and noticed peanut butter on some of the crackers. I opened another pack and notice more peanut butter on several of the crackers. Not knowing how long the peanut butter was there, or if it was spoiled i stopped eating them.
The bar code number is [protected].
Request a new box be sent to
John Schipani
1 William Drive
Howell, NJ 07731

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C
C.H.472
, US
Mar 16, 2019 1:40 pm EDT

I called the 800 number for customer service about this very problem. I was told the "contamination" was salt, crumbs and oil from processing the crackers. The representative didn't seem at all surprised. The company said they are sending me a voucher to purchase a new product.

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H
4:45 pm EST

Ritz Crackers 13.7 oz ritz crackers

Hello I and my wife eat slot of ritz crackers. We have never seen anything like this. Burnt crackers the hole box. What kind of quality control do u have.? Can't even eat two crackers they taste that bad maybe u should put a different label on the box. Burnt ritz
Mmmm bad can't just eat one or two or three. Well off too buy some other crackers. Upc lable [protected]

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Ritz Crackers In-depth Review

Product Quality:

Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.

Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.

Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.

Variety and Range:

Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.

Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.

Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.

Packaging and Presentation:

Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.

Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.

Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.

Nutritional Value:

Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.

Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.

Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.

Price and Value for Money:

Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.

Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.

Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.

Customer Service:

Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.

Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.

Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.

Accessibility and Availability:

Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.

Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.

International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.

Social Responsibility:

Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.

Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.

Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.

Brand Reputation:

Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.

Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.

Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.

User Experience:

Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.

Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.

User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.

Packaging Waste:

Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.

Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.

Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.

Overall Recommendation:

Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.

Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.

Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.

How to file a complaint about Ritz Crackers?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

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Contact Ritz Crackers customer service

Phone number

+1 (855) 535-5648

Website

www.ritzcrackers.com

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