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RushCard / UniRush
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RushCard / UniRush
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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12:27 am EST

RushCard / UniRush tracking order# [protected]

I have been a customer since 2013. I called to confirm a transaction on my account for $10.54. I called to dispute the charge because I know I did not purchase anything for $10.54 today [protected]. I was transferred to the dispute department. While I was explaining to the women(rep) that I ordered something back in Aug from Amazon and was very disappointed- she interrupted and told me she would need to cancel my card. I specifically told her not to cancel my card. I will contact the vendor and see if I could get the transaction reversed because I don't have any means of funds without my card. I told her that I use my card for transportation to and from work. I disconnected the call. I contacted Amazon and they were more than happy to reimburse, reverse the transaction for $10.54. I received an email confirming my card cancelled and I will receive another in 5 to 7 business days. I spoke to supervisor Clark and he told me there is no way the fee of $35 for expedite delivery could be reversed. I have NEVER had a fee waived. I will tell everyone I know not to deal with Rush Card. I would make a blog, YouTube video and state facts on every app I can think of. I am dissatisfied with UniRush. I am removing my direct deposit and never using my card. I requested not to receive anymore solicitations from this company ever again. I depend on my debit card. If I lost it which I do every other month I pay for the fee but when something like this happens, we should have some type of option other than terminating a customer card when they have no means of writing or check or withdrawing monies before the card is cancelled especially if its under a certain amount; which is less than the expedited fee

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8:55 am EDT

RushCard / UniRush dispute transaction

On September the 29th Comcast withdraw $147 from my RushCard account which I do not give them authorized permission to do on September 28th I called Comcast to let them know that I have made the payment and for them not to automatic draw from my RushCard account on September 29th they unauthorized pulled $147 from my account I called them had a Comcast supervisor on three-way with a RushCard dispute agent and he told the RushCard dispute agent that they unauthorized pulled money from my account which I did not give them permission to now RushCard has denied my transaction claim after being with them 10 years I am currently looking for a different card holder because I was not at fault the Comcast representative that I had on three-way also let the RushCard representative know that I was not at fault I am totally disappointed and rush card dispute claim handling

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9:42 am EDT
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RushCard / UniRush retrieving my password

Lost my card, tried to retrive pass word via email.but for some reason THEY !have the wrong email address (ITS NOT MINE!)GAVE THEM ALL MY PERSONAL INFORMATION BUT BECAUSE THEY HAVE THE WRONG EMAIL ADDRESS I CAT GET PAST THE LOG IN PAGE.
FUTHER MORE CUSTOMER REPS ARE VERY RUDE AND DISRESPECTFUL WHEN EXPLAINING THINGS.VERY DISMISSIVE!
WHY DO I NEED TO SEND TONS OF DOCUMENTS JUST TO RETRIEVE MY PASSWORD SO I CAN GET A NEW CARD? AFTER ALL IT'S A PREPAID CARD!(MY MONEY)

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anitra stewart
, US
Jun 21, 2019 5:07 am EDT

This [censored] is ridiculous I sent in several documents with my personal information and with this being a prepaid service this makes me extremely uncomfortable and every time I call to check in there's a different excuse of why they can't release my fund's Im so done with this company.

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LilBittyLee
, US
Apr 27, 2019 7:44 pm EDT

I'm having the same issue! And on top of that they keep taking money that I can't keep track of cuz I can't get into my account to see any transactions. I just know I'm missing at least 100 a month in charges I'm not making

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5:03 am EDT
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RushCard / UniRush horrible.. do not use

I have been using rush card since 2007 and as of now September 2018 I will never use rush card again. I lost my card a month ago while I was on vacation in Florida. I had it cancelled same day and had to pay $35 for a replacement card to arrive in 2 days. I got the replacement card but 3 weeks later someone is using the lost card as credit down in Florida! I immediately called rush card and asked how is that possible when they were supposed to have cancelled the card. Their non speaking English butts gace me several excuses but I still do not have my money back that a thief charged. I hate rush card and will never use them again.

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1:44 pm EDT
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RushCard / UniRush verification

Ive been doin transactions on my rush card since 2010... I have no bank account or carry no cash all my transactions are done with my rush card. My card was recently cut off due to potential fraud which was all my doin wit a misunderstanding over a transaction on my card. I have since faxed copies of a Certified check from the US Treasury Dept as proof of address ...that was rejected then i faxed a copy of my direct deposit pay stub which was also rejected because rush dept says it has no employee number at ehich time i pointed out im a private contractor and my contractor Id number was visible twice on that particular document. Also faxed my Drivers Lic 4 times from different places and the last fax i sent came directly from my job office in NC. That also was rejected. I cannot pay any bills because all my money is on my rush card and they will not release my funds after numerous attempts to verify who i really am. Its so pathetic that you can only send a fax and hope someone can read it. My bills continue to be behind cause i do all my transactions thru this rush card and to treat a consumer this way after 8 yrs of service is sickening.

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6:41 pm EDT
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RushCard / UniRush deposit

I haven't used rushcard in a few years and when I finally so again they are charging all these fees that I didn't know about, they said I signed up for a unlimited plan but I didn't, it must be from the last time but I wasn't asked if I wanted to sign up for that plan or not and when I called to change it they said I wouldn't be able to get you money back... First of all ibhad to pay to load the money 4.95 plus 3.95 one time fee and then 7.95 for unlimited which I didn't choose, I need the little money I had deposited and they just took all that I had things to pay now I'm short, something needs to be done... I'm going to another company because this is ridiculous they have all that money why do you need to take from the poor

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9:39 am EDT

RushCard / UniRush My card

I been with rush since 2007 i lost my card i sent my id ss and proof of address they still will not send my card they block the card i can not get into my account i have spoke to 4 supervisor did all they told me to i inform them that i been living with my mom for 5 years im STILL in the same apartments just different door because our home got flood from a neighbor the bills in my mom name but i get mail and live there we foward all house mail to our new address i been financing a car with a known car company usa auto sales i pay every 2weeks with my rushcard and i have a up coming deposit which i can't access to pay my bills and feed my kids i gave them proof of my address within the last 30 days at the new address my id that is current along with my ssi card i been with them SINCE june of 2007 i get child support ssi and my job on that card i have contacted ohio fdic also attorney General and meta bank as of this morning

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12:08 pm EDT

RushCard / UniRush everything

I ordered a rush card on the date of June 16, 2018 and on the site it stated ; 5-7 business days for the wait of the card to arrive in the mail. Today's date is now June 9, 2018 and I have yet to receive my rush card. I called over 7+ times regarding why I hadn't yet received it, the first employee I spoke with informed me my card could possibly be at the nearest post office. I began to question why it would go to a post office when there was a active address on file. The second person I spoke with informed me my card had not been sent off, the third person I informed him I did not receive my card he transferred me to activate it after asking to speak with a supervisor. Following that phone call approximately 8:30 AM I spoke with an employee by the name of Honey and she was VERY UNPROFESSIONAL, I asked to speak to a supervisor she would not transfer me until about the 4th time asked. I asked her for her name, she would not give me her name at all ; once I stated the business was wack she came back at me with "you are too" and still would not give me her name following her comment. I then was transferred to Emcii ; a supervisor ; following a 30 + minute wait put on hold by him. I then called back speaking to Leonard and when I asked to speak to Mr.Emcii again he hung up in my face. I am not happy at all I have called rush card regarding my card way too many times, they have repeated the correct address back to me, yet I still do NOT HAVE MY CARD. I called them Wednesday, July 4, 2018, four times. Thursday, July 5, 2018 two times and today, Monday, July 9, 2018 six times.

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7:50 pm EDT

RushCard / UniRush dispute department

I have been with RushCard since 2011 and I have been having nothing but issues since 2015 up until now . For the last 3 months I have had to call RushCard every week because of an issue with my money on this card either they are taking extra or not giving me my full credit . I went to a Chase ATM to withdraw $400 I was charged the $3 fee and my money was never dispensed to me. I wanted to the bank and they told me that I will have to contact my card and take it up with them but that the ATM is aware that the money was never dispensed. I call RushCard I disputed transaction after they made me wait 24 hours to make sure that the transaction no longer says pending. After faxing back the dispute form I was told that I would receive a temporary credit by June 25th this occurred on June 22nd June 25th came and gone and I never received the credit I called the next day on June 26th and I was told I was going to receive a credit that this Friday on June 29th June 29th game today and I have still yet to receive a credit. I called today June 29th and they state that I won't receive your credit until July 6th or the 9th which is way past the 10-day credit. I didn't explain to them that I personally talked to Chase and that no one has called to investigate my issue from RushCard regarding the ATM issues so then I call RushCard and explain this to them and they keep me on hold for 45 minutes only for them to hang up on me. So as of today June 29th I am missing $403 from my account and RushCard won't even have the decency to be honest with me when I'm going to receive my money back. Russell Simmons and his company are frauds and fees and I would never recommend this company to anyone and I will speak to any and everybody that I know to let it be known to never deal with this company. And I noticed that all they say when they comment or respond to these reports are please send us a personal message when that's no way possible because you can never contact them via customer service unless you dispute and you cannot access them anywhere else without being placed on hold for a very long time or being hung up on so please RushCard don't come on here asking me to contact you you stole my money so you should be contacting me

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11:10 pm EDT

RushCard / UniRush unfaithfulness

My name is Stepheny Taylor.I called to report my card lost because I was moving .Rushcard sent a card to my old address that they blocked.I was told to submit documents my Drivers License MY SSCARD A LEASE and a letter of correspondence stating that I wish to submit a change of address.I DID ALL THIS .I REQUSETED A REPLACEMENT CARD .I have called several times and been told.I need to send in the same documents .I already sent.I have been a member since 2014. After all these years RUSHCARD has failed me as CUSTOMER.MY UTILITIES WILL BE CUT OFF BECAUSE THEY ARE HOLDING MY FUNDS. I AM VERY DISSAPOINTED. I AM GOING TO WRITE A LETTER SENDCIN COPIES OF THE SAME DOCUMENTS .THE LETTER WILL BE CERTIFIED .AND AFTER I RECIEVE MY FUNDS. I WILL NO LONGER USE THEM.

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6:24 am EDT

RushCard / UniRush not getting my money

On may 23, 2018, i return something to a merchant they automatically release it back to my acct ., but rush card decides to want to hold onto my money for 72 hours when the merchant return my money and deposited on my account. I kept calling and every time i called i would get a bunch of different answers then when 72hrs came my money is still not on my card and i call bk again to speak to a supervisor or manager and the Indian rep was VERY rude and wasn't trying to let me speak to a rep so i had to hang up on him to get another rep who would . I'm just overall disgusted with rush card at this point and looking to move me and my funds elsewhere.

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Shanae1961
, US
Jun 18, 2018 8:24 am EDT

This is my current situation how long did it actually take

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11:18 am EDT

RushCard / UniRush pending unauthorized charges

I have had some unauthorized charges that posted to my account on [protected]. I was advised by the merchant that they never collected funds and proceeded to speak with rush card. Several reps from rush card advised me my money will be posted on my account today which is Friday [protected]. I have spoken with several reps now speaking with the third supervisor since the other 2 kept me on hold for a total of 2 hours and then hung up. Now someone new is telling me I need to wait another 10 days which is unacceptable. I been with this company since Dec 2007 and have been treated unfairly about funds that belong to me. All I want is for my money to be posted back to my account. At this point rush card will lose me as a customer and I will advised anyone not to do business with their unfair business practices.

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Hell Nope
, US
Jul 12, 2018 11:42 am EDT

Rush card sucks meanwhile MR Simmons is out sexually harassing women instead of perfecting his company, over it! They all can go straight to the top and u know what's next!

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12:39 pm EDT
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RushCard / UniRush not deposited my remainder balance of 4848.66 on my rush card ending 5302 / direct deposit remaining balance is not moving b

March 6 2018 I rec refund of irs of 5000 my ispent iver thousand my remaining balance was 4848.66 that was my balance so I requested on line direct deposit to my bank they did bill pay to be mailed to my address I never received a check so they cancelled bill pay reissued another chk well never received so we cancelled bill pay rep said we'll just do direct deposit in rush card faster process u will rec funds after corporate reviews it time frame will take 24 to 48 hrs process i've been going thru the same thing call us back one two days since march i've been getting no results time frame has been up now we're in may 3 mos they still have my balance if 484866 what's the promblem my funds r on hold where my deposit rushcsrd services metabank have my deposit since march I need my funds they never depbon my card

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4:53 pm EDT
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RushCard / UniRush locke account/ won't release money

In 2017 rush claimed suspicious activity, asked me to fax documents proving identity I have faxed all documents 4 times and I keep hearing a check will be sent in 48 hours this is bs every time I fax paperwork they don't send my money but when I call they claim fax wasn't clear or need additional documents I finally contacted Bibb and fdic I faxed paperwork to rush again and to Bibb and fdic as well let's see what their exude is this time! My money has been held since 4/21/2017 it is 5/2018 now I am hiring a attorney as well rush is a criminal organization management is reaping the benefits of holding our money and getting away with it Do not Open a account With Rush Card you will be Robbed! Taken advantage of in Ga

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4:51 pm EDT
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RushCard / UniRush change of address and replacement rushcard

I Shyketa Freeman a rushcard customer since 2013 contacted rushcard to let them know I lost my card on 03/24/2018 they told me to send a letter stating I wanted to change my address and needed a replacement card along with a copy of my social security card and identification card and proof of a bill by fax, I sent all required documents, now today is 04/02/2018 and they are saying I can't have these services rendered due to my state issued identification card picture is too dark, I have a son with muscular dystrophy whose money for his care is on this card and they are still refusing to send me a card. This is so ridiculous it's starting to make me stressed out. I'm continuously talking to rushcard employees and supervisors and still no resort. They recommend faxzero so I use faxzero and they still saying it's too dark.. I need to get my funds off this card, I'm complaining

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D’morea
, US
Jan 26, 2019 6:56 pm EST
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Change of address
Anthony Jackson
1210 Calle Jules apt 92
Vista, CA 92084
Ph [protected]
SSN [protected]
I would like the 3 day rush fee please

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4:22 pm EDT

RushCard / UniRush banking deposit & customers service

I'm very dissatisfied with Rush Card BAD BANKING . My IRS refund was handle poorly ! I Spoke To numerous customer rep over the past 3 Days & the communication shared from the rep from Your Corporate Office was unacceptable .
You advertise direct deposit your IRS refund than if it's over a certain amount you give the customer the run around requesting more documentation once you receive information no follow through on your end .
My refund was sent to your institution on 3/27 & I called to inquire what was needed, only to get more delays .
You was prompt with the email on 3/27 then the ball dropped in a never ending circle .
I sent in the Information per your request & I called for an update the next day informed by rep the information was illegible ! I faxed the documents again, I called for update told it can take up to 3 hours before the information is upload in the system, more delays .
Finally informed later that night the information wasn't legible again this is Day #3 more run around & delays .
Finally informed by rep my refund was sent back to IRS More delays .
After speaking with Mel the Manager, telling me my Check was returned on 3/28 .
Why was I being told to send documents in & your corporate office had already sent my refund back to IRS .
Manager asking me to have IRS remit the my refund again, This is CRAZY !
Talk about BAD BUSINESS.
I have been a member since 2005.
I've had other concerns in the pass but this one has broke the camel back .
Enough RUSH CARD .
What happened to Customer Service ?
Now IRS telling me another 5-6 weeks ! Why all because you fail to communicate & poor customer service .
I researched complaints blogs & other people have had numerous problems with RUSH CARD.
When will your organization address these customers services concerns ?
Another fed up customer .

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12:07 pm EDT
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RushCard / UniRush locked card money missing

I would not recommend rush card to anyone you people just take our money then lock up our cards I don't understand how y'all are still in business at this point I've been with y'all for about 8years at first I was satisfied when my money would go missing or my card got locked up I would get the best costumer service but for the past 5 or six years y'all have done nothing but continue to take my funds off my card then when I call and complain you guys act like it's nothibg you can do it's sad that I work my butt off and I get hit by a card that supposed to protect my money it's so sad
But I will Be suing if nothing is done soon I have all I need to move forward with this lawsuit so if you guys don't fix this I won't have a choice ... Not recommended sorry not sorry now I gotta find another card service unless this problem get fixed

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9:32 pm EDT

RushCard / UniRush rushcard

I have been a Rushcard member since 2007.in February I contacted customer care that my account had been compromised. The next day I received a text message stating that it had in fact been compromised and they would be canceling the account and sending a new card. Upon calling in, I was told I needed to file a formal dispute to receive the funds back. I filed the dispute the same day and asked for the forms to be emailed to me. I never received the forms. I called back to notify them I did not receive the forms 4 TIMES and then finally received them in the mail to my physical address about 2 weeks later. Upon submitting them I was told that I would not be receiving a provisional credit because the forms were not received in time and when I explained that it was their error they told me there was nothing they can do. I was then told I would receive funds within 10 business days. I did not. Then I was told within 45 days. I did not. Now I'm being told it will be up to 90 days for the investigation to be complete and for me to possibly receive the funds. Every time I call I receive different information. One call I was on the phone for 4 hours with no resolution and when I told them I was dissatisfied the response was that they would gladly cancel my account for me. 11 years and that is the service I have received? It is a slap in the face. This is by far the WORST customer service I have ever received.

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3:54 pm EST

RushCard / UniRush scam

My card was recently eaten up by an atm machine. I was making a transaction at the same atm I make withdrawals at. The machine ate my card so I contacted rushcard to order a new card they charged me $5 to replace my card and on top of that I paid $30 for expedited shipping. They told me that I would receive my card in 1-2 days. The card never arrived I called them about my tracking number which they don't have they kept placing the blame on ups saying that they are having problems with their shipping services or better yet ups haven't sent them a tracking number yet. I've been going back and forth with these foreign people who I can barely understand they sit on the phone and lie about their names asked for the supervisor there isn't one available asked for corporate number they don't know I contacted ups they told me that the sender makes the label and already have a tracking number yet rushcard denies it then on top of that I asked for the information on the invoice and was told that they're not allowed to give the information out. So i'm not allowed to receive information about my money! Where the hell they do that at? As of today i'm 4 days behind on rent and bills with accumulating late fees. I've been calling so much trying to get answers that they know it's me and most of the agents will hang up or place me on hold for long periods of time.. I'm beyond pissed

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12:56 am EST

RushCard / UniRush my money

I deposited $1000 onmy rushcard February 24th for building Detroit. Building Detroit sent a form to rushcard March 1st to release my money, corporate lied and told me wait 1-2 business days and I did and of course my money is not on my card. Im trying to wonder what the [censor] is the hold up I just want my money and no body is trying to resolve the issue

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Update by Kenyatta Legrone
Mar 06, 2018 12:57 am EST

need my money

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Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

www.rushcard.com

Most discussed RushCard / UniRush complaints

terrible experience
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