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RushCard / UniRush
RushCard / UniRush Customer Service Phone, Email, Contacts

RushCard / UniRush
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www.rushcard.com
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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12:31 pm EDT

RushCard / UniRush rush card

I'm not going to drag this out cause i'm to pissed off but this is the [censored]ing worst card services I have ever dealt with you can't talk to nobody they will have you send your infi over 20 time's and still claim they have not received it you need to send it again now I know I send it over 20 time's so now my info of my i'd is just floating around and they have no care in the world but won't let you talk to nobody won't give you any number so I know you guy's are some theft a scam a fraud and it's sad you guys think it's okay to steal people money you can load the card but can't use it so now you have to get the police department involved cause they will not let you use your own money

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2:46 pm EDT

RushCard / UniRush dispute in my rush card

My rush card was lost and I called to get it shut off and a new one sent they would not stop the card until I sent the paperwork work they wouldn't even open up my files cause of a old phone number and they needed a new one by the time o received the card 2 withdrawals of 202.75 was made so disputed it in which they was suppose to send me paperwork to sign I never got the paperwork in the mail and I was told I did but i didn't and because they saod it was lack of info it was closed I tried to reopen it and I got no response I've been with y'all for years and I feel like something should have been done at least half should b given back cause they would not do what it took to stop the card cause if they did I would not b writing this letter

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11:33 am EDT

RushCard / UniRush rushcard

So first they authorize someone in Killeen Texas to take $32 from my account at Burgerking... I live in Colorado no one has access to my account but me... That was the 2nd I didn't get a new card til the 11th which they were saying the 16th...Today I get up my account only has $0.58 when it should have at least $35... The funny thing is only one of my transactions posted but my 2 from the gas station didn't... For whatever reason none of my gas station purchases post... So technically I should had around $60 if they ain't post instead I'm left broke with no explanation... They claimed my first card was compromised what's yalls excuse now...

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3:19 pm EDT

RushCard / UniRush card for my daughter

4/11/19-I have faxed over my daughters ss card and my id several times and I had to call to see if they received it. The number that was on the screen for me to put as the application number they said they couldn't find and then asked for her SS# which is not a secure way to just give. Mind you I already had to fax a copy of her card. they after almost an hour they said the system is rejected it without a reason and wants me to send again. I should not have to keep sending her social security card. That's a big identity theft issue especially with a business that does not give their names. and they do not/ will not give you any phone numbers to a corporate office. I spoke with someone who is suppose to be a supervisor, who said their name was Sefi So I ask for their full name and they say they are not allowed to give their full name. We are expected to trust them with our money and we can not get answers of anything resolved. ? We are not allowed to have their last name. I also was charge for a card in February because I needed my name changed on it and I still have not received the card!
I would like to receive my card for my daughter, since there is no apparent reason for them not giving her a card. And the refund of my money for my card I never received.

Customer: Siobhan Connor-1993

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3:12 pm EDT

RushCard / UniRush rush card refuses to refund unauthorized charges!!

Dispute #: [protected]
Card ending in 9016

I have been a customer of Rush card since 2007. And they do not care!
I feel like they are read
ing for a script and cannot say anything different. Not even a proper response to question. Very frustrating talking to someone in another country. And after today, I AM OFFICIALLY DONE WITH RUSH CARD!

On March 13, 2019 I got breakfast and must have left my card or dropped it.
At lunch, I went to look for my card and I could not find it.
I checked my transaction history and noticed 3 unauthorized charges.

$15.33 for Big Lots in Van Nuys, CA
$9.30 for Burger king in Canoga Park, CA
$26.37 CVS Pharmacy Canoga Park, CA

I called right away. I had my card cancelled and requested a new one.
I also requested for dispute documents to be sent to be via email.I received the documents March 16. I completed and faxed back on March 19, 2019.

I placed a call to confirm they were received. And I was told by the agent dispute seemed strange as I had visited 2 of the 3 establishments before.
I explained I lost my card in Canoga Park, my neighborhood. Whoever picked it up, picked it up in canoga park and went to local places. 2, that I so happen to visit frequently. I already felt judged and accused of lying.

I asked when I could expect my provisional credit and he said March 29.

Woke up Morning of March 29, checked my account and there were no credits for charges.

Called Rushcard to inquire. This is where the headache starts.
I was told March 26 by dispute was denied due to no error found / no network error found. I was told they completed an investigation and determined to error. I asked about details of investigation. What exactly did they find to determine there was no error. No explanation provided and I am livid.

I asked to speak with a supervisor or someone in dispute department and the rep refused. After numerous request. Finally she connects me to an account specialist who just as unhelpful as her. They have no real clear answer to your questions.

I had to ask for corporate information. I will get my story out to everyone who will listen. This treatment is not ok. Rush card does not care about their customers. I do not feel like my money is safe with them. This has given me the most uneasy feeling. That someone can violate me, steal from me and my financial institution does not have my back. SO disappointing. My anxiety is through the roof, i am having panic attacks. This is just horrible.

Somebody please help or refer me to someone who can.

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2:39 pm EDT

RushCard / UniRush Prepaid debit card

My account has been frozen since January. I was asked to fax in 3 form and they have yet to help me. They keep refusing the documents and I get no help at all.

I have faxed in, emailed, and mailed in the documents. They said I couldn't email it to them @the [protected]@rushcard email with no actual reason why and gave me number to fax them to. They refused the documents each time I did it. To be honest I probably faxed them in a total 10 times and that's not exaggerated.

Finally I mailed them in and they til this day claim to never have received them.

I was running out of options so I transferred money from my card to my paypal and now for whatever reason paypal and rush card have about 1200.00 frozen bc they're afraid to lose money but never mind my security bc if they were actually that worried about my security and fraud then why can they move my money around from paypal and except deposits but I can't have any money. Its my money the documents below are what I sent them the exact same ones. So why is it everyone else can seem to get these just fine but rush card is the only place that can't seem to get the photos or pdf it's ridiculous.

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5:22 pm EDT
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RushCard / UniRush my money being taken

I activated my RushCard 03/14/2019 which was a replacement card and I signed up for the 5.95 plan I loaded 20.00 on the card and out of the 20.00 RushCard left me with a balance of 8.10 I've been a valued customer since 2018 and not once have I ever been charged 11.90 the day of activation they say they are unable to refund the money back to the card I am very upset about my money being taken from me I work hard for my money I'm 8 months pregnant and the last thing I need is stress behind someone taking my hard earned money from me this has got to stop with RushCard they are just robbing the poor to get rich.

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3:16 pm EST

RushCard / UniRush tax refund deposit

I had my tax refund issued to rush card because of the possibility of getting it sooner. On 2/26/19 my refund was deposited to rush. I received an email at 9:32pm (pst) stating that I needed to verify my tax refund deposit (I guess that it's coming from federal isn't enough) and to call the 800 # listed. I called waited 30mins to speak to someone, he told me I needed to upload my drivers license, social security card, 1040 and W2 to my online account. I did that with the agent on the phone. He then tells me that I needed to have this done by 12 midnight (eastern standard time, mind you I received the verification email and called at 11:32pm eastern standard time) or the refund will be returned back to the IRS. He stated that the back office was closed and to call back in the morning because my documents were approved, the back office has to release the hold on the deposit. I called 10am (est on 2/27/19) and spoke to a manager who stated the same thing, my documents were approved at 1:22am and the back office just needed to release the funds and they should be posted at midnight (2/28/19). No deposit at midnight I called to see why and was told that my deposit was sent back to the IRS because my documents were not received before midnight on 2/27/19 they were received at 1:22am and the system automatically sent it back (even though I spoke to the manager at 10am on 2/27/19 the same day and he said my deposit was still pending). Long story short; they are liars ! No way possible I could find out what I needed to send before midnight on 2/27/19 when I received the email at 1132pm and the back office was closed when I got the email and when I uploaded the documents. They waited til the very last minute to do business to tell me it has to be done in their 6 hour business time frame when I sent it 10hrs before they opened even after getting the email from them outside of business hours. STRAIGHT SCAM! Now I have to wait 4-6weeks for IRS to receive the deposit back and mail me a paper check :(

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7:23 pm EST

RushCard / UniRush card being blocked

I have called the costumer service #and ask why I couldn't open my account I was not getting my texts on my 📱 no more they you have to enroll in rush texts 📢 I said i'm already enroll in that then they said that my phone service provider. Was blocking my texts I went and check that out that was not I got all the test texts they sent me I called a again then they told send them a texts enroll I did that and they said they didn't get it. So I have been going through this for 2 weeks now. I want my card unblocked

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3:38 pm EST

RushCard / UniRush prepaid debit card

I had my money sent to my from my school and they have yet to reissue an replacement card.

This is what happened. My purse was stolen and my debit cards and my state id were all in that purse. So I called rush card to ask for a replacement then remembered my friend also had a rush card. So I was going to do a transfer to transfer but since I had paused my card they would not let me do it. So I tried unpausing the card and when I did I immediately got kicked out my account online and taken to the login screen. When I tried to log back in it stated my account has been suspended and to call their 1866 customer service numb. When I called they said then I needed to send in id, social security card and a utility bill before they could unlock or unsuspend my account and or send me a replacement card.
I have sent in all 3 requested forms not just 1 time, 2 times, 3 times but probably 10 times no joke. I am so frustrated and really amazed how they offer no phone number for corporate or headquarters and or how they can't seem to be able to see 1 atleast one of those forms I have sent them. They keep tellling me they are not visible or unclear?! Really? I wish someone would give me a number to call to someone who has had this issue resolved to someone that can actually help me.

Or should I just call the news channel and or a lawyer?

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6:14 am EST
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RushCard / UniRush customer service

I have been a long time rushcard user. Two days ago my rushcard was stolen, not knowing what to do I transferred the remaining funds to another rushcard I had but was not aware it was expired since no other card had been sent. I was charged a monthly fee of $7.99 after transferring funds from the stolen card to protect my money but was not aware I could not use the card due to expiration.in my eyes considering the circumstances and not being able to access my money in any way the fee was not valid and should have been returned to my balance. Long story short I payed the fee no problem on the stolen card and was not disputing that the dispute was on an expired card I couldn't use so basically I feel as if I was stolen from twice. I was on hold for 46 minutes with no resolution from the supervisor other than repeating the facts of my stolen card over and over and the to insult me further by charging another $5 fee to replace the expired card which I denied. I will be switching my funds to another bank as soon as they're available. Terrible terrible customer service will never use or recommend this service again!

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5:53 pm EST

RushCard / UniRush refund

Customer service consist of only indian descendent and they're customer service is horrible, they do not work with you on anything, they ignore your concerns and just keep saying i'm sorry about that, when in fact they're not. They give you the run around and lie to you, they are not a real bank they're rip-offs. I wish I knew then what I know now about rush card, I will be canccelling my account once I get my money back. Do not get rushcard, do not! Get some other prepaid card with two day early deposit, not rushcard!

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3:31 pm EST

RushCard / UniRush debit card

I've been with rushcard for 10 years every time my card gets ready to expire in December I usually receive my card for some odd reason this year I did not receive my updated card and was told I could use my card. Will December 31 came and I tried to purchase my kids some pizza to bring in New Years and the card said declined due to my card being expired. So I said that can't be true so then I go to the atm to swipe my card and the atm reads declined expired card. So I proceeded to contact rush card to find out where is my card. I was connected with a disrespectful customer service rep who informed me that my card was sent out December 3 2018 and that I should check my mail box. I then replied today is December 31 you telling me it takes 30 days to receive an updated card. He said no it takes 7-10 business days so I replied so where is my card? He replied check my mail box smh I found that to be rude. Then I was told because they have to send a replacement card I would be charged a $5.00 fee which I think is unfair due to the fact that I'm suppose to automatically get a new Card when my card expires. So I contacted rush again today and asked them where is my card because I need to feed my kids. And why am I paying for a card I never received I'm not understanding. Then the supervisor Tony told me he tells me I can pay for expedited shipping for 35 dollars I'm done with Rush I need a lawyer

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10:31 pm EST

RushCard / UniRush online account

I logged into my account then it kicked me out and said my account was suspended. I called twice and the agents were rude. I verified all my information but for so e reason they said my phone number was wrong when I've only had two numbers since I've had this account. I asked to speak with a supervisor and was told no. Now I can't access my account or funds because their customer service sucks, their services sucks, and charge to many fees to have your money go to a card that is scamming people. Now if I give my address, my date of birth and my social security number why can't u be helped and the pin to the card and card number. How do you tell someone they changed their number when I can prove I've only had two phone numbers. I have worked for the government and as long as a person could provide address, date of birth, social security number, their identity you helped them, never denied help because of a phone number. if I stole someone's card I wouldn't know their pin, address, date of birth, or social security number. This is [censored] and I'm leaving rush card and I better be able to get my mind eye tomorrow when I go to the atm since I was told I could still use it.

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1:11 pm EST

RushCard / UniRush service

I called n filled a dispute about transactions on my card..Ive never did this before n wasn't told that my card would b blocked n no longer useable.I was informed that a new card would be issued but the address on file was an old after a n in order to send a replacement I had to update online.was also told after calling n later being told my card was blocked n that going online would do no go being card was blocked .I was then told to submit a letter along with id, proff off address saying i give rush permission to update info.I did.was told the proff of residency was not excepted it was the only thing I had being that all my mail I had was to old address that was in liveable do to hurricane micheal.was told to then write a state ment explaining I live with my mother n the bills were n her name along with her signature n her id to show i dont have any other proff of residency. I did that..I fax the documents 3 times n each time only 1 or 2 would b accepted.This experience was abosolutly awful..was told 1st time once card is issued it would take 24 to 48 hours to arrive. Then another person said 7 to 8 days it will arrive.I explained I was told it would b 24 to 48 hours they said mo.I explained how I have been cooperating with them even though they did no explain to me the process of letting me know my card would b blocked n that I couldn't wait that long being that because of all this I'm behind on bills n needed my money.I had to then pay 30 dollars to expedite my card as well as a 5 dollar replacement card fee.This service was the worst I have ever had n will soon b cutting ties with them as soon as i het my card.

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2:10 pm EST

RushCard / UniRush treated like a like when I was a victim of fraud

I made a dispute on 11/7/2018. I live in Kansas City Missouri and made 4 purchases on my card locally.

I went to use my card for a 5th time and it was declined. I called RUSHCARD MEMBER SERVICED at which time I saw other charges I was no ware of and disputed them. They were Google apps purchased. I know what they now are.

I called and canceled the dispute on the Google charges. I however still told rep I had not made a purchase to Best Buy in Philadelphia PA for $61.95. And that I only have one card on my account, which RUSHCARD can confirm I have never had a 2nd card. No one knows my pin it is memorized.

I asked to Rep I talk to that he could confirm my purchases at home in Kansas City Mo not PA. He said yes. RUSHCARD has denied my dispute. This is theft and fraud and RUSHCARD has no way to protect this type of thing from happening and refused to even give me my $61.95 back.

I live pay check to pay check i.e my payroll is deposited to my RUSHCARD. I have been with them since 2007 and this is wrong. There is no way I'm in KC shopping with my card and making a purchase at a BEST BUY IN PA. They have treated me like a liar I am a victim of fraud and theft.

I at this point and hurt and feel let down by RUSHCARD. I pay my $5.95 monthly fee every month and have for over 8 years now and to be treated this way is dead wrong.

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4:16 pm EST

RushCard / UniRush refund on authorized transaction

did.not authorize a transaction and asked fir refund and not waiting for it, needs to be done by Monday. they said they have to investigate, unauthorized means I did not request this to be done its fraudulant and want it back now. bas bad customer service and will not be using this card after i get my money back. do.not get this card they take money from you every month and then when you have problems they never let u get it back.

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8:49 am EST

RushCard / UniRush a credit card that closes on holidays???

So apparently this is the first year that I can't get my paycheck on time because it's Thanksgiving and the bank they use is closed. So I say to whoever she was " rushcard closes on holidays now?" she didn't know how to answer that question. This company has become horrible over the last few years. Money that was refunded back to my account was pulled by them and held for up to 10 days. But it's my money. You are holding a refund for days for safety reasons? I can go on and on. But I'm done with them. And I'm spreading the word about them. It's Thanksgiving.. And my check is held until tomorrow. Because they are closed. GTFOH!

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10:07 am EST

RushCard / UniRush debit card

I noticed in august of 2018 that Rush Card wasn't sending me any text alerts or billing statements so I called and inquired in August of 2018 as it appeared that my account status didn't look as if it was right. Upon doing so, i asked for monthly billing statements in which I use to receive but wasn't. I called when I did not receive any billing statements. I receive billing statements by email and notice that there was an error in an unauthorized transaction of 1, 822.00 thay was done in March 2018 but I had no clue or no way of knowing, in which they told me send in proof and they would honor the dispute...only for them to lie to me and charge me 30 for a card that I could not use for 30 days an then tell me that they denied my dispute. I am requesting a refund on the unauthorized transaction and I would like to sue Rush as their improper administrative procedures and unlawful practices are fraudulent.

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9:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

RushCard / UniRush rushcard

I have had a horrible experience myself with this organization. I have been a Rushcard member for over 10 years. My card expired on 10/31/18 unbeknownst to me. My new card was never received by me. I called the company to see what could be done being I had been a loyal member for so long. I was told nothing could be done. In order for me to get another card I would have to fax several documents to their organization and that was just to change my address. I decided I did not feel comfortable faxing anything to these people and that I just want my account closed so I can cut ties with this organization. I requested this on 11/1/18 and was told it would take 48 business hours for the request to be received by the corporate office and that I should have my check within 7-10 business days. It has now been 6 business days that have passed and my check still has not been cut. I called again on 11/6/18, still nothing but a customer service rep that stated he would send another request. I called again on 11/9/18, still nothing and yet again I am told that another request would be sent and that I have to wait another 7-10 business days. I am in the process of filing a complaint with the Better Business Bureau. Word of advice...do not do business with Rushcard because the service is absolutely horrible.

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Contact RushCard / UniRush customer service

Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

www.rushcard.com

Most discussed RushCard / UniRush complaints

terrible experience
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