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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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C
7:51 pm EDT

Samsung refrigerators

Less than a year old compressor quits. No reply from their customer service. The internet is correct samsung appliances are no good and customer service is awful. Plain and simple. I have contacted Samsung with no return calls or action. I own a second Samsung fridge a bout 15 months old and that scares me.They only care to get the product in your house.

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12:27 pm EDT
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Samsung dishwasher and fridge

I have a dishwasher by Samsung and the handles on the trays are just falling apart the same on the refrigerator by Samsung the shelves are cracking. I called Samsung and they said that both of them are out of warranty I'm surprised it's stuff like this don't hold more than 2 years I even if picture to accommodate that I tried to get replacement handles for the dishwasher for top and bottom rack will cost more then 60-70 bucks each

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10:54 am EDT
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Samsung model # rf28hfedbww/aafrench door refridgerator

We purchased the refrigerator from Home Depot on September 3, 2017. On August 20, 2018 the refrigerator stop working. We called Samsung because it was still under the factory warranty. It took the 3 weeks to send a tech out to look at the unit. He than ordered parts which took another 10 days. He came to install the parts and had the wrong ones. We now without a refrigerator for 30 days. We called Samsung and they gave the run around but finally agreed to replace the unit. Next Saturday we will have been with out a refrigerator for 2 months. We have a ticket from them and an email stating the request as been put in for approval but have heard nothing since the 5th of October 2018. I work in customer service and this by far the worst I have seen in my 70 years on the planet. Home Depot has tried everything to help me but get the same dog and pony show from Samsung. I would encourage Home Depot to selling their products simply based on their terrible customer service. I would like to know why they use 3rd party people to handle their customer service instead of doing it in house. I will never recommend Samsung to anyone or buy any product from them again. I will badmouth the every chance I get. Tom Mathison North Fort Myers Florida.

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M
5:14 am EDT

Samsung samsung head office team

JOB#/ bill# - [protected]
Request date: 06th FEB 2018
Samsung Complaint reference# [protected]

Samsug exe incharge of complaint:
Saravanababu V
Senior Executive, Customer Experience
Desk Phone : - 044-[protected] Extn - 1634 (Mon - Fri, 8:30 AM - 05:30 PM)

Dear All,
From past 2 months i am doing follow up with above samsung head office guy but he is unable to solve issue or he giving any response. Every day i am calling but no response, but if i call from other contact he will recieve the call.
Also i am regularly calling samsung escalation team, they just give one answer that our executive will call but no response later. I am totally fed up and had lost faith in samsung team.

I had given my mobile to repair at authorised showroom on feb, but shop got shifted and i had no contact. Later samsung team provided his contact.
After involvement of samsung team that guy agreed to give mobile now from last 3 months he is also failing on commitment.
Pls help.
Attached invoice copy.

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M
2:06 pm EDT

Samsung samsung note 9 and samsung tab4

On both devices my data takes a long time to download, on my phone I cannot attach more than one picture to forward to someone and why did you eliminate the finger print feature on the tab 4. Also the battery on the Tab 4 runs down quickly and the Note 9 battery is not lasting as long as it was advertised. I had the tab 3 before purchasing the tab 4 and although I had the same issues with the battery, I did not have any issues with the data downloading. I had the Samsung Galaxy 8plus before purchasing the note 9 and never had issues with the data and was able to attach more than one picture. I know this is a different phone but I expect new devices to go forward not backward especially with a higher price tag

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R
9:26 pm EDT

Samsung repair

My samsung note FE sunddenly wont turn on. I claimed the warranty and paid 50 pesos for it. I gave them my broken phone and suspecting it was a battery issue. They texted me that the phones has water damage so they cant use the warranty. How come It has water damage since im not using it under water or making the phone wet. They like me tomoay 23, 000 pesos or 350 dollars. It i rediculous, im not confident with their repair process. There isna corruption going on. Their work is substandard. Ibrecommend avoid buying samsung phones. Their repair here in SM City Cebu Philippines is ammature and unprofessional. I suggest they need to show the customer how they diagnosebit. The customer service is unfriendly.

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3:43 pm EDT
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Samsung customer service

I received the brand new (its only been out for 2 months) rosegold galaxy watch for as a gift on 9/8. It wasn't working properly so Samsung said to send it in for warranty repair. It is now 3 weeks since they received my watch. The only thing they tell me is they dont have the parts instock to fix it, the motherboard is bad. They wont offer a refund or a replacement watch. They have no idea when they will receive the parts to repair.

So they have my $350 watch, and no end in sight as to when I will be getting it back :(. How fair is that for the customer? All I want is my working watch so I can use it.

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4:40 pm EDT

Samsung warranty

The Probot R9250 vacuum is suppose to have sensors to avoid large objects, yet mine hits furniture, walls (at times), and now the pleasure of dog poo (which I was told it would sense when I purchased the unit). There is a magnetic strip that is provided that is to keep the bot away. Mine has gone over this strip several times.

I am told there is nothing wrong with the sensors. How can this be? Not happy. Just blew almost $1000 on this. Very unhappy.

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3:05 pm EDT

Samsung 50" hd smart tv un50j5200afxza service

I've had this TV for 2 years. Just recently, when I try to stream a video using the smart hub the TV shuts down and reboots. I called Samsung support and they determined that there was a software glitch and the software needed to be wiped and reloaded.

A service tech from Home Service Network in Carlstadt, NJ was supposed to come to my home thursday 10/4/2018. I had taken the day off from work. He didnt show up and didnt call. I had to contact them as they didnt contact me to reschedule. I took another day off from work. He finally arrived at 6pm for a morning appointment. The problem was fixed for about an hour. Now I cant watch netflix etc.
Samsung advised that I should have Home Service Network return and try again.
All I can say is that this is probably the worst product service Ive seen.
I can only caution against buying Samsung products if this is the level of repair support available. Most certainly dont use:
Home Service Network
49 Commerce Road
Carlstatdt, NJ

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12:41 pm EDT

Samsung customer service

Good afternoon,
I am writing you in a last ditch attempt to get any resolution to an issue that I am having with Samsung.
In January 2018, I purchased a washer and dryer from Lowes NWH/ Dallas.
On September 3rd I called because my washer stopped working. The system seemed to have froze and would not lock to engage. I called Lowes, they sent me to Premier Appliances located in Garland to have a repairman come out. Which in all fairness they did and were very helpful. The technician said that I needed several parts to fix said washer. After waiting about a week, with no response to when the parts would come in I called back, they stated that the parts are coming from S. Korea, with no ETA in sight. After waiting weeks with no response from Premier Appliances, I called Lowes help desk. They stated that THEY would call Samsung... after staying on the phone for over 1/2 hr the lady stated that she would request Samsung replace my washer. This was the week of September 24th and that I should call back to Lowes helpdesk October 1st.
Again I called 10/1/2018, that lady told me there was no update and to call them back 10/2/2018. But she did give me Samsung number and a claim number to call them directly to find out when my parts would be delivered. After calling Samsung directly I found out that the claim number they have in "incorrect" and they have my washer out of warranty. I need to resubmit my claim to a different department and that they have to send an "authorized Samsung technician" out to look at my washer to deem it either needs to be fixed or replace. Which is what the first Technician suggested.. I need parts replaced. After ALL this.. Samsung is telling me that they have nothing ordered until a new tech comes out.

I have never been given the run around by any company as I feel Samsung has been so far.
This is an unacceptable response to any customer service request.
If you could call/ email me back with any suggestions on a easy resolution to this story that would be great.
HAYLEY THOMPSON
[protected]
12610 JUPITER RD # 342
DALLAS TEXAS 75238

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J
8:23 am EDT

Samsung washer

Model number: WA45M7050AW/A4
Serial Number: 0EPP5DDJ628920E

Sir/ Madam,
I purchased a Samsung washer a year ago. from within 3 months from purchase and until last month I have made several calls to Samsung to state that my washer is not working properly. The dirt from the clothes stay inside the washer after the whole cycle. we also see black dirt inside the drum (which usually gets trapped in the lint trapper connected to the outside of the drain pipe). the clothes come out dirtier than we put them in. It also has a foul smell.

For the last one year we only wash our night wears in our washer just because we cannot wear our smelly regular clothes outside after washing them in our washer. we instead go to the Laundromat.

the customer service send 2 people at 2 different times (after arguing and talking with the supervisor). they asked us to clean with the machine cleaner liquid, with baking soda and vinegar and also using the self clean several times. we did all this and still made no difference.

The worst part is, if we take the completely washed clothes out of the washer and put them in clean water, the water turns grey immediately. anyone and everyone can see this with their naked eyes. I totally do not understand what more proof do you need to understand that the machine I purchase do not work. this instead is just using my current and water unnecessarily.

At this point, if I do not receive an instant fix, all I can do is to file a legal complaint. I cannot afford to purchase another, just a year after buying one. Please let me know if there is a replacement to this product.
Thanks.

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12:16 am EDT
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Samsung horrendous customer service, even from the ceo's office

Earlier this month, I contacted Samsung US Support by telephone regarding my Galaxy Tab S2 (8.0, 4G) with the issue of a swollen battery. They took my tablet information, and emailed me a UPS label to ship the tablet to the Samsung Repair Center in New Jersey. Shortly thereafter, I received an email that stated that due to the tablet being an international model, they could not fix it but would be returning it to me without service.

I then contacted eGlobal Central US, where I originally purchased the tablet, and they were of no help either. eGlobal Central US stated that they would not work on an out-of-warranty tablet.

I again contacted Samsung Support, this time by chat, and asked them where I could get this tablet serviced. The Samsung representative told me to take it to my local uBreakiFix. uBreakiFix informed me that they cannot fix this tablet either because it is an international model and that they must abide by Samsung directives as an "Authorized Service Center." Oddly enough, it was the Samsung US Support representative, himself, who told me to go to uBreakiFix, knowing full well that this tablet was an international model.

In my latest attempt to get a new battery for my tablet, I emailed the CEO of Samsung US yesterday to lodge my complaint. One of his assistants called me this morning to tell me that there was nothing that they can do about it, and that I would have to contact the Service Center in Hong Kong.

So, I have since contacted Samsung Support in Hong Kong, and they would like me to take it to one of their repair centers, personally. Yes, you read that right. They want me to fly to Hong Kong to deliver my tablet to them for repair in person. Here is an excerpt from their email for your reading pleasure... "You may kindly bring your tablet in Hong Kong for repair. International devices can have the different specification software and hardware that is not able to be supplied in your living country. We apologise for any inconvenience caused. We suggest you can to bring the invoice and the phone (after back up the data) to the person who will come to Hong Kong and let him/her to visit our service center... To shorten waiting time, we suggest you may go to following website to prebooking appointment..."

I must state here that my Galaxy S7 has also been hit with the swollen battery issue which actually popped the backplate off of the phone. I took it to uBreakiFix for a battery replacement. They almost sent me away because they said that I had taken the phone apart in an attempt to fix it. Then they did not even want to handle it because the representative thought it, "might explode at any minute." They finally decided to fix it, and it cost a whopping $189 for a battery, almost the same amount as the phone is worth today.

I currently have several other Samsung products, including a Galaxy S9 and another larger version of the Tab S2, but I am furious! I WILL NEVER BUY ANOTHER SAMSUNG DEVICE EVER AGAIN! I have already posted this review on several sites today, such a Consumer Affairs, TrustPilot, and the like. I will also be sure to mention this experience to all of my friends and colleagues, and suggest that they pass the word.

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8:59 am EDT
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Samsung microwave refrigerator and dishwasher

We bought 4 appliances from Best Buy. I had the Geek Squad come out 3 times to service my Refrigerator. The door doesn't seal. I don't like that because it waists energy and worried my food may not kept cold enough to avoid us getting sick. My food appears to not stay fresh. The dishwasher doesn't clean on long or sort cycles. My dishes are dripping wet. I have to open it up to air dry during the day ( we don't need more moisture in our house). He came to fix it but nope. Not! My microwave is a safety hazard. It starts up by itself. Fan and below light come on. I wake up to it making noise and operating with nothing unit. We don't touch it. I came home to see numbers or messages on the display and my light and/or fan on. I've called Samsung repair and the DO NOT listen to me. The repair guy wants us to bring it in to his shop instead of him coming to our house. We have wasted so much time and canceled plans to accommodate the repair people. This is insane. I WILL NEVER Recommend Samsung! Very Frustrating! Sue

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2:03 pm EDT
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Samsung service centre is not supporting in bangalore india

This is with reference to above mentioned subject i would to express my dissatisfaction with samsung product & its services. I bought samsung galaxy note8 in the month of sep'17 where after some days i got to know that battery backup is very very low in my handset and handset is over heating. I need to on the speaker and can talk as heating is unbearable.

I have submitted my device thrice to the service center bangalore and it was there for more than 30 days in service center but till now my problem is not yet resolved. Still my device is with service center. Job no-[protected] bangalore

Service center executive saying there is no problem in the set as this has heating feature device, as per service executive this handset is having less battery backup there is no problem in the set.. I paid the full amount to samsung then i bought the device it is not one rent something like. If i m facing issue then only i am approaching to the service center and moreover for this i m spending my time and money to submit the device in service center again & again.

It has been almost 1 month, however i m in touch with samsung team but sorry to say there is no resolution has given by samsung.

I am really fed up with this device and think many time i think why should i bought this samsung instead of this i can buy any brand phone phone cost of 5 to 6 k might be i will not face any problem. I did a blunder mistake to bought samsung.

Moreover i am not getting any proper resolution from samsung customer care.

Hence i request you to please arrange for the reversal of phone cost or allow to me take the new device of samsung.

Hence requesting you to please look into matter and arrange for the quick resolution.

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Update by Sonirastogi7
Sep 29, 2018 2:10 pm EDT

No solution till date. They are keeping my handset worth of 640000/- with no solution
[protected]

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I
9:05 am EDT
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Samsung machine wash

Samsung

WF1124XAU/YAS
S/N: Y3VL53AF600052J

I want to raise an official complaint against the authorized service provider for Samsung in Egypt
Hot line number 16580. As since July 2018 I opened many tickets concerning an error in my washing machine (Motor error - 3E - call for service) and the technician do not attend in the appointment.

And now for more than two months I can't fix my machine. Kindly take the necessary action and reply back urgently.

Ihab Fahoum
Phone+ [protected]
Email ihab.[protected]@icloud.com

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12:32 pm EDT

Samsung my service on samsung freezer

My freezer was serviced and repaired at which time I was told my warranty had expired. In fact the warranty had not expired, both Lower and Samsung's records were out of date.

I paid $359.00 in total for the repair and service call.

I've phoned in 5 times, every call exceeds 33 mins. I've emailed numerous times copies of both the service charge and the repair charge.

I'm tired, I've been burned at this point.

There needs to be a better system, I should be able to call and have this settled within minutes. I get the run around from all representatives, each one telling me they will personally call me back. They DON"T!

Someone fix this.

Gary Bolita

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8:37 am EDT
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Samsung samsung phone model galaxy note "fan edition" sm-n935f/ds

I am a Samsung phone user since more than six years and I really appreciate your brand out of all others. Some 3 months ago I bought the phone at a quite an expensive price from a retailer in Damascus / Syria, when after a few days the phone unfortunately fell down on the ground and the screen panel was smashed even though it was protected with a special cover . In order to change it, I tried several repair shops in Damascus including Samsung agents, they answered that there were no spare parts for this phone. I tried also in Lebanon, Saudi Arabia, Dubai were the answer was the same (no screen was available). Up till now the phone is still out of order and I do not know what to do ! Please inform me back about any plausible solution for this dilemma and if you could dispatch me a screen replacement. Noting that during the days I used it, I was very satisfied with its performance.
I hope to receive a positive from your side as soon as possible; being sure that Samsung will not let down its customers. Thank you in advance.

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11:25 pm EDT

Samsung suhdtv series 7000; 55 inch smart tv

I purchased the TV at Best Buy in Sept. 2015. I live along, and do not watch TV that much. The TV is no longer working. At first there was no picture, but I could hear the sound. Now there is not picture, and no sound. An expensive purchase that no longer works. I have called Samsung, and they asked me to plug and unplug different things with no result; in the end said there was nothing they could do, this was Samsung.

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5:15 pm EDT

Samsung galaxy s8

I do not like the curved screens. I would appreciate it if you would make more phones with the flat screen. I acquired this phone due to my cracked screen of the S7, I do not like this S8 at all. I am on my 3rd screen protecor in the short amount of time I have had this phone, those screen protectors will not stay on a curved phone and I have wasted almost $200 of my money so far on the protection of this curved screen. If I could get Samsung to reimburse me for these screens I would, but I know that's not going to happen, so I will just say that I wish you would go back to the flat screens as I am an android person and I will always be, but I do not like this phone, and I cannot use the edges to properly type things in a easy manner. This phone is driving me more crazy than all the phones I've had put together. [protected]

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4:28 pm EDT

Samsung 14 month new samsung 55" led smart tv

I will never buy a Samsung product again!

I purchesed a $700 55" LED Smart TV on July 3, 2017. On September 13, 2018 (2 months outside of the rediculous 1 year warranty period), the TV would not turn on and had a blinking standby light. I immediatley called Samsung's Customer Support line and went through the troubleshooting steps (which are just to unplug it and plug it back in...). After the troubleshooting was done, the Service rep told me that my TV was outside of the warrenty period and I would have to pay for the repairs myself. I refused and told them I would just go and buy a Sony TV instead. After arguing with the Service rep for 15 minutes, she finally agreed to cover the repairs (which are done buy an outside company) free of charge and assured me I would not have to take time off of work to get this fixed since the Repair companies worked evenings and weekends. She then assigned the ticket to a service company which said they would be out to my house to diagnose and fix the TV on September 24, 2018 and that this was their only availability. The Friday before September 24th, the service company calls me to verify that I will be home that day between the hours of 10am and 2pm. I said yes I will be. So I schedule the time off of work, and finally Monday, September 24th comes around and I am waiting for the repair technician to get here. At 9:45am, I get a phone call from the repair company saying they would not be coming out because the parts that were ordered did not come in and they needed to reschedule my appoinment. I told them that this would not work for me since I already took today off and would not be getting paid for it since I didnt go to work. She said she would check with her parts department and see if they had the parts and call me back. Three hours later, I get a call back and she says they do not have the parts and will not be coming out today. They now want me to take another day off of work so they can fix it. I told them I would not take another day off from work and that they had very much wasted my time and money. I am now out the $700 TV, $600 of pay and my TV is still broken. I could have and should have bought a bigger TV from a company which better stands behind their product. This is horrible customer service and I will never buy another Samsung product again. I have purchased 3 Samsung TV's in the past 8 years but this will be the last.

If anyone knows where I can sign up for the NEW class action lawsuit (same issues as the 2012 lawsuit), Please let me know by responding to this forum.

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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