SmartStyle

Hello, I went to Smartstyle at the Pearland, Houston, TX Walmart location. I went in for a wash, haircut, and style (flat iron). I saw this service online (attached) and posted on the TV menu in the salon. The price posted at the salon was about $29 (I can't remember exactly). At the end of my service, I was charged an extra $57 because I had natural hair (she said it was a silk press). I feel that the hair dresser misled me because when I came in I referred to the menu and she did not tell me about the extra charge. This information isn't transparent. Further, I've had the exact same service at another Smartstyle salon and was not charged extra. When I callef customer service, I was told that prices vary based on if the salon is a corporate or franchise. I was extremely disappointed because most customers don't know the difference. Also, my cut is uneven and choppy (see the photo taken the day of the cut). I'm 8.5 months pregnant and was very hungry after the service. She did my hair as I wore a hoodie sweater. I don't feel my service was worth $74. I request a refund of the silk press charge due to the lack of transparency, another service to fix my cut by another hair dresser, or any other varied/partial combination of the two requests. As mentioned, I've been to Smartstyle and had satisfactory service before but just at another location. Thank you for reading about my experience.