Sonic Drive-In
reviews and complaints

You know what they say in the movie Lethal Weapon? "They f you at the drive-through." It's true for all drive- throughs.

First of all it's called spell check, do they not have that in Huntsville, Arkansas? The sign does say specifically what it is for, and it doesn't say MALTS! Not false advertising just consumers failing to read the signs correctly, but not a surprise here.

FYI Tracy,

When you purchase water you are not paying for the water, you are paying for the cup, lid and straw which do cost us money to produce. Therefore, like every other company operating today, we pass that cost onto the consumer so we can make money. Believe me, we don't make that much off of your .30 cent water!

Anna,

The commercials and signage have always very clearly stated in BIG BOLD LETTERS that Happy Hour, from 2pm-4pm, is for soft drinks, teas, and slushes - NOT MALTS!

Your wrong... It's only fountain drinks, and slushes... not MALTS! Idiot.

Right that's what the sign says, but it took us 5 minutes to locate it on one of the modulars.

It also doesn't cover water, for those who desire water, which used to be free. :)

*fountain drinks, slushes, and limeades

You read the sign wrong. It says that Happy Hour only applies to fountain drinks, slushes, and malts. It's not the manager's fault that you don't know how to read.

Hi,
I work for Sonic Drive-In and have so for 2 years. I was a part of the company when Happy Hour started and since it's launch the advertisements have only claimed half price "fountain drinks, slushes, and limeaids." Any product containing ice cream will not be given half price, period. This includes sundaes, blasts, cream slushes, shakes, etcetera.
I hope this helps.
This isn't false advertisement.

It is all in your job description. Read the fine print.

At the Sonic i work at i have to make drinks, take orders, cook, clean do everything an i''m not exaggerating this the manager is never their an when the assistant is all he does is take freaking breaks to go smoke an takes for ever to come back. Were short hand on staff, the manager tends to have favorites an the rest of us that didnt make it to her good side have to work 5 times harder then her favorites.

i have been working for sonic for the last month and they have dont nothin but screwed me over in any and every way that they could! i finally quit today because they held me check for three pay days and i got paid today and my check was only $77.34 and i am about to go to jag if i do not get the rest of the money they owe me!

A finger? Wow...Did you find it's owner?

A finger? my ###. what are you trying to do? sue Sonic like how that [censored] woman tried to sue Wendies with that same ### in her chili?

Seriously? You had a finger in your cup? And all you did was call the manager? I call BS

Anyone find it amazing how the gm's entire family ends up working at their store? I have worked at five different sonics and encountered this amazing trend! In one case the gm was really young but please believe she had her mother, grandmother, great grandfather, sister and all of her sister's kids working there. The funny thing is nobody knew anything so they expected me to run around like a fool and [censored] while they basically clocked in, ate and chilled on the clock for 10-12 hours a day. In most cases they would come click in and leave and show back up in the evening to sneak and clock out. I've experienced the husband gm and the wife asm with all the children falling in line wearing the seniority hat, yet they all had to rely on me because they know nothing. The husband was an extreme pervert and the wife knew it so wherever he went in the store, she followed. Whatever hours he worked, she worked. Needless to say I quickly got the hell out of the there. Then there was the lesbian gm who was married to another gm whose store was wayyyy on the other side of town. She got so many complaints because her customers needed her but she was never at her store due to the fact that she was always at her wife's store trying to watch her every move. There was a time when the gm hired her crackhead boyfriend along with his friend and before you knew it, the entire hood was working in the store. You better know that food cost went through the roof because the majority of the truck order was going g off the truck and straight into someone's car. I couldn't believe it. Lastly, there's the old crackhead gm, her daughter, son in law and all of her grandkids. It was just brought to my attention that her daughter was fired from another store and can't be rehired but she now shows up to her mother's store in full uniform as if she is still a sonic employee. She'll come in barking out orders but everyone ignores her because they all know she is no longer a sonic employee. Anytime someone important shows up like the auditor or owner of the store, she takes off running out the back door! Why run if you're not doing anything wrong? This place no matter how or where you look at it, IS A JOKE!

I wouldn't even suggest an enemy of mine to work for this company, they are terrible; the employee treatment, and how I've been spoken to on a daily basis is the worst employment experience I've ever had! It is atrocious! Screw this Company!

From Florida...

I agree with all of the comments posted above! I've had a few jobs, and this is by far the very worst ever!

Omg finally I'm not the only one having so much trouble. I fricken hate it so much! I've only been there 2 weeks but I can't deal anymore. That tells me something that it isn't good at all.

Hello everyone...I did not work for sonic but my 17 year old son did here in east texas. Well he was always working almost everyday going in at 5 pm and not getting off till 11 pm or even midnight some nights and then going to school the next day. He stated working there in sept of 2015 and he went almost a month before they even put him in the system. He worked 3 weeks before he got his first paycheck. Well no he no longer works there because one of the employees went and bought alcohol and he made a stupid decision to drink on the clock. No i am not condoning what he did by no means...I have even went to the extent of filing a report with our local police department and they told him he will get arrested as well as the other guy who actually went and bought the alcohol. The manager on duty supposedly doesn't know anything that happened or what went that night. This location is so screwed up and needs to be shut down.

I really need to get a hold of someone in corporate because one of the GMs at the Sonic in Denton TX put her hands on me. If someone can please give me a phone number or an email. That would wonderful. Thank you!

I work at 2 sonics and between the two jobs i work 20 days in A row and both managers know i work at 2 different sonics but they dont fn care. In the past month 3 people have quit at one of the stores and i completely understand why. My aunt drops me off in the morning before work and picks me up after she gets off and my gm knows that and says she will schedule me to where i wont have to hang out in a bad part of town but she never does. She has me work 8 hr shifts with no break but. Omeone who has only been there for an hour gets her break. The only reason i have stayed at this job is beccuse i need the money to buy a car and to py for tuition at college. There is so much favoritism that i cannot stand it. My gm will not give me any hours and talks about everyone behind their back. She caused me nd my bf to break up by threatening our jobs. SONIC IS THE WORST JOB EVER!

I went to the Sonic in Denton, Texas at I-35 E and US 380/University Dr. Now, I enjoy good Limeade, on 08/22/09 at 15:46 hrs according to the Sonic receipt, I placed my order. My credit card receipt shows I paid for it 5 minutes later. I look in the parking lot to find there are only 5 vehicles in the parking lot. I notice a younger male carhop, looking over a Honda Passport for sale in one of the drive-up slots for over 5 minutes. I think there must just be one carhop working as I am sure the manager could not get off their ### to bring an order out to a customer. As I continue to wait for my limeade I notice the male carhop, go back in to the store and proceed to start texting from his cell phone. By this time I was furious and ready to just leave. Needless to say a few minutes longer and I get my drink and leave, looking at the time on my cell. phone it was not 15:58 hrs. 12 minutes to get a limeade, way, way too long! I go to Sonic because traditionally they are very fast. I think I may have to use a different one.

The sage continues, as I try to call to voice my complaint to the Manager, Samantha Crow, according to the receipt "Questions, Comments, Concerns? MGR Samantha Crow [protected]." Not such and easy thing to do, apparently they give the number out but when you call the Manager is never in. The staff must be trained to always tell you the manager is never in. I called the day of the incident, then next day and again the following day. I was told she would be in at 5 on Monday after 5 I call, she’s again not in she works tomorrow at 11 am, I call in at 1 pm on Tuesday, yet again interference is ran and suprisingly she doesn't come in until 11 am on Wednesday. Good thing I know people who know the owner of the Sonics here in Denton and am in the process of tracking his number down. This is not the way to run a business! Be it the age of the manager or the age of the carhop, there has to be some training as to the customer perception of what you do in their presence. If I constantly check my text messages and looked at vehicles or even check my messages while with my customers, I would expect to be out of business very shortly. It send the message you can wait what I’m doing is more important, be in a $1, $4 or $10 sale.

I work near a Sonic in Memphis, Tn. My co-worker went to get both of us something to eat. I ordered a BLT and some Cheddar Peppers. She ordered some Sweet Tea. 30 minutes went by and she pressed the button to see what was going on. They told her it would be out in a minute. So she waited 10 more minutes before ringing for service again. Come to find out they had given our order to someone else. When she asked for the mgr to complain, the mgr told her he/she was sorry and that the order would be free of charge. When they finally got around to delivering the food, the carhop made my co-worker pay for the whole order. The mgr never followed through with his/her offer to take care of the food. When I received the food after my co-worker got back to the office, everything was ice cold, the bread on my BLT was soggy, and nasty, and the Cheddar Peppers looked like they had been skewered. My co-worker is actually on the phone with the Regional office now! at 12:27 pm on 3-18-09 has been for the past 30 minutes. WOW! thats all I can say...

The computer is automatically programmed to happy hour prices. At our store the half price drinks and slushes start ten min. before 2 and ends ten min. after 4 to allow for people whose clocks are a little off. I think our general manager does all the programming his self. This is definitely a problem with that certain store or that certain computer (switchboard). You should absolutely let them know because they might not even realize that it is messed up. And yes the combo has nothing to do with the discount. I also don't know how someone could be overcharged $10 for a blast. when you are placing your order and they tell you the total if it is not correct you should mention that and then if they don't fix it then you should't even pay for it.

It could have been a computure error. I work at sonic and the person taking your order doesnt give you the discount, the computure just does it on its own. However, if you got there at 1:59, or at 4:01, you won't get the discount because, like I said, the computer gives the discount, and there is nothing any of the carhops can do about it.

dent1013, some locations have been discovered to have programmed the incorrect pricing into their system. The way it worked before we upgraded was each "add-on", including candies and flavors, were charged separately in slushes, drinks, blasts, etc. However, with our new system, all of the add-ons are supposed to be zeroed out and have no priced value unless you ask for extra. Some locations were either confused about the new programming or thought that they could scam you, the customer, for a little extra change and you never notice. The store I last visited was doing just that. However, Sonic does not endorse that type of behavior in any way. Most supervisors that catch it will correct the problem with the management or fire the GM, as we consider it a form or stealing.

I'd definitely say something about that next time you are there. As far as ordering combos during Happy Hour, there is a combo credit as well as a Happy Hour drink credit. The combo credit should show up as being about $0.10 during happy hour(s) since your drink is already discounted. The happy hour drink credit doesn't show up as a subtraction from your ticket, however it is still there.

The discount is on Drinks by themselves. You people are likely ordering combos, which your already getting a discount for. In actuality, your saving money.

Computer Error... NOT. Over the past 2 months I've been consistently overcharged $.10 for a Blast. I've notified the manager and general manager multiple times. They don't care their company is false advertising and stealing. They've acknowledged the error but done nothing to fix it. Poor business practice!

Computer Error, it happens.

I agree.
I work at Sonic Drive-in and it was obviously a computer error.
Take your receipt back and they should offer you a refund of the appropriate amount.

You should have definitely taken that order back. The system at the locations is designed to give you the discount regardless of who took your order. In theory, you could not be denied your discount.

If the comment is bad enough just like this one yes they will report it to sonic corp. and they will inform the proper franchise

If she does live with 7 other people, things must be tough. She's probably doing what SHE thinks is the right thing to do to survive. Maybe you shouldn't interfere with her life and just live your own. If you're not directly affected by her "drug dealing" leave it alone. Its probably just schwag anyways. And if they are serving their own meat, its probably a lot better quality than the meat sonic provides them. I'd feel much better eating a burger that was not prepackaged.

Why don't you just go up to the Sonic she works at and report her there? You do realize that this site is not for the companies to read and respond to right? I just thought I would let you know so you wouldn't think you posted for nothing.

They offered you napkins and your money back? How dare they?! I guess they should have come out there and hosed you off themselves.

How dare they bring you hot coffee. You should sue the crap out of them-oh wait coffee is supposed to be hot you ###! Go back to school and learn how to read and write, a little grammar usage wouldn't hurt either. My 3 year old daughter just ate half of a raw chicken strip-that is a legitimate complaint. Sheesh! Hot coffee, what kind of whiney ### is this?!

Ma'am, I hate to break it to you but a Super Sonic Jalapeno Burger is a standard double cheeseburger + peppers.

Sonic food chain is one of the WORST ive ever expereinced. I have extraordianry experiences at various chains within the same CITY, from employees wearing racist tattoos to employees picking acne while preparing food.

Ive contacte the compnay regarding these issues, and have even writter in to the CORPERATE office, contacted their silly customer compliant line (which is more interested in detouring unhappy customers to other resturants; rather than solving their systematic shortcomings in service and food quality). Out of all these avenues nothing, silence, not even a kiss our a** (well i guess that was the response lol).

Advice, skip the sonic and stick with traditional american fast food restuarants with proven accountability to its employees and customers.

1.39 is the price of a small slush...they gave you the wrong sized cup and instead of throwing it away the gave you the extra for free...
shame on them for doing something nice.

Ordered 3 value meals, when order came out the drink carrier had a frozen coffee in it that was not ordered. I told the girl that I hadn't ordered it and she just replied for us to keep it. So my son and I decided to give it a try. As we took a couple of sips, one of the staff came running to the car and snatches it through the window and exclaims, "give me that you didn't pay for that!" my son was then saying he'd pay and gave him $4 for a $3 drink…and he kept it with no change and no receipt .… I guess he thought it was his tip for being rude and being made to feel that you just shoplifted. I won't ever go back to that Sonic again even if they pay me. Besides they are always getting orders wrong and take forever just to get a tea. 330 Emerald Forest, Covington, LA

I used the walk in at the local Sonic. I was not greeted when I walked in. An idle employee took one glance at me and walked away. When she returned I had to get her attention to place my order. She got my order, told me how much I owed, handed me my order, turned around and walked away without saying a word to me. I guess at Sonic employees are not trained to say Hi, Thank You or Good-bye.