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4.4 2513 Reviews

Southwest Airlines Complaints Summary

41 Resolved
379 Unresolved
Our verdict: With Southwest Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:15 am EST

Southwest Airlines Flight

My email is Stephenie.[protected]@yahoo.com. I paid a lot of money for my one way ticket to get back in time for an event. The day if I receive a message it's delayed taking off. Ok. Then I get to the airport and it's delayed another time. Unacceptable. I want to be recompinsated for this time lost. Is it not possible to redirect another aircraft. I've never been on a flight that's been delayed twice in one day. This is unacceptable.

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TrickyMickey5
, US
Feb 18, 2019 12:39 pm EST

In the midst of your whiny little temper tantrum, you neglected to mention why the flights were delayed. It is not "unacceptable" flight delays are no fun for the airlines, either; and are done for the safety of the passengers and crew. You are entitled to no compensation. If you wanted to be on time for your event, you should have worked more time into your schedule, you entitled little brat.

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3:44 pm EST

Southwest Airlines Rude and unprofessional flight attendants on flight 1999

On February 15, 2019, We had 32 passengers in our group fly on your flight number 1999 from Punta Cana to Midway, Chicago.
The flight attendants were extremely rude and unprofessional in bullying all passengers on flight 1999.
On several occasions, the flight attendants rudely argued with several passengers aboard the flight. When the seat belt warning light was off they would not let passengers use the restrooms or stand up next to their seat. When a passenger did make it to the restroom on returning to their seat they were told not to get up again.
During this flight I never left my seat nor did I take off my seat belt. My mistake was to tell your flight attendant when she rudely screamed at the lady next to me that she was rude and unprofessional. She wanted to argue she was not and i told her I was not debating it . She then went and got the lead flight attendant and he wanted to debate it also. I repeated what I said your all rude end of conversation. You run the show I"ll just file a complaint that is when he stated He'll have security at the gate. Which he did. My were they surprised to see a 70 year old walk out.
So at this time you are being notified that I intend to take legal action on this for your rude and unbecoming behavior. i did nothing but tell your out of control flight attendants that they were rude. I have lots of witnesses that are willing to stand up with me . I also know you are receiving complaints from others on board also. so I'll be looking forward to your response on this formal complaint.

Joseph Boland
204 Sweet Tea Lane
Summerville, South Carolina 29486

[protected]
[protected]@gmail.com

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2:09 pm EST
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Southwest Airlines rude and very unprofessional flight attendants on flight 1999.

On February 15, 2019, we had 32 passengers fly on your flight number 1999 from Punta Cana to Midway, Chicago. The flight attendants were extremely rude and unprofessional in bullying passengers on flight 1999. On several occasions, the flight attendants rudely argued with several passengers aboard that flight. When the seat belt warning light was off they would not let passengers use the restrooms and were outright rude to a passenger behind me and several colleagues on our flight.

At the end of the flight, they took one of the older passengers off the flight. He just complained to the lead flight attendant about the terrible treatment of all the passengers and he was singled out by this total bully. We have many witnesses to these incidents and it is imperative your CEO knows of these embracing incident. Therefore, I wrote an email to your CEO the night of the incident. Please let me know if you need any witnesses names or telephone numbers.

In closing, please call or email me so we can help your valuable company change the rude behavior and unprofessional customer service that we experienced from your flight attendants.

Thank you.

Steve Petersen
529 Tranquil Waters Way
Summerville, SC 29486

[protected]

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8:15 am EST
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Southwest Airlines 2 hour delay on feb 5th flight from pbi to isp # 253 for me and my wife.

On feb 5th 2019 flight # 253 was delayed for 2 hours due to plane problem coming from baltimore to west palm. I did not receive a text and did not know about the 2 hour delay until my wife and I were already at the airport for 2 hours. My wife and I were scheduled to be picked up at isp and go to a dinner that night but because of the delay we had to cancel. It was a family dinner and we are very family oriented people so missing that dinner was upsetting to us. We use your airline when ever we fly to florida and never have had a problem in the past. Since I intend to use your airline in the future my wife and I feel that vouchers for our next flight would be desirable. Yours truly, conrad tromba

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3:34 pm EST

Southwest Airlines customer service

Wow--SWA has certainly stopped caring about customer service.
First, the worst customer call experience of my was with an agent, Bronzie, who was so flippant and unhelpful--it makes me question how SWA can achieve such high NPS scores.

A flight was cancelled due to weather, I need a refund, so I called to confirm that I could still receive a refund. I had chosen an alternative, which was not acceptable (the difference between LGA and EWR is huge!), so when I called, the agent's assurance that I would receive a refund prompted me to fly with a different carrier.

I called back to confirm that I would get a refund on my card (not travel funds), and the second agent, the nice Maria, said it was a mistake and I would need to contact Customer Relations to get a refund.

Here is when I get on the phone with Bronzie and the call devolves into a condescending mess. So helpful--she decided to suggest that she read me the terms of my ticket purchase. Excuse me? Are we serious? An agent assured me a refund would come and if that was erroneous or an exception would need to be made--SWA needs to take my complaint seriously.

So, now, I am waiting for a manager call back and Bronize asked me to submit a receipt for the other carrier. Excuse me? How is this relevant? A flight was delayed due to weather and I want a refund. I got myself to LGA, on a different carrier at the approx same time as my original flight.

Now, I am miffed by an agent making a mistake but more so--I can't believe someone like Bronzie works for SWA and is allowed to speak to customers in such a rude way.

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1:06 pm EST
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Southwest Airlines baggage handling

We departed Sunday afternoon, January 6, 2019, from SFO to DIA on Flight #4243. The flight was slightly delayed due to an extremely full plane and inclement weather. The issue was the way baggage was handled due to these two situations. Some of our luggage was transported on another flight, while other luggage was allowed to sit on the cart on the tarmac taking on a great deal of water. We actually saw one of our bags from the terminal sitting for an extended period of time completely uncovered in torrential rain. We had lost luggage at arrival to DIA due to the baggage that was transported on another plane. Both issues could have been handled simply by communicating the transportation issue so that we were aware once in DIA to locate the luggage differently, and by placing a tarp over any luggage that has to sit prior to loading.
Since the packed items were essentially unusable upon arrival at our destination, we were forced to clean the items or dispose of items and repurchase. I would be comfortable with a voucher for future travel to reimburse us for our time and losses.

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Update by rspreng
Jan 07, 2019 1:07 pm EST

Please update me.

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4:09 pm EST
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Southwest Airlines vuelo entre long island in west palm beach

El día 2 de enero se supone que saldríamos a las 7 am desde long islan para west Pam beach lo cual no su cedió, abordamos todo hiba bien cuando nos avisaron que el avión tenía que volver a la plataforma, porque no teníamos suficiente gasolina, lo cual demoró 1y 45 minutos dentro del avión y sin darnos mucha información no nos permitieron bajar del avión que sería lo más indicado ya que yo sufro de anciedad y me comencé a sentir muy mal al ver cómo las personas se quejaban y el aire acondicionado no funcionaba así que no fue una buena situación la que pasamos y fuera de eso, llegamos tarde a nuestra cita por la cual viajábamos así que espero alguien se contacte con migo ya que soy una viajera frecuente muchas gracias alexandra fuchs [protected]@gmail.com

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10:21 am EST

Southwest Airlines harassment received on my facebook business page after messaging customer service

Hello,

After messaging with a customer service rep. named 'Adrienne' I have received numerous harassing messages including personal attacks etc. not only on my personal page but on my Business profile.

This is unacceptable and could hurt my business ratings. This was what I thought? was a personal message between myself and a rep of your company not an open forum of haters on public domain. Yes, I am entitled to my opinion as anyone is about a particular company. However, it is unacceptable that I am being harassed on my business page that is completely irrelevant to the situation.

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6:16 pm EST

Southwest Airlines late night flight delay due to mechanical issues and missing flight crew

Late night Southwest Airlines flight 2343 from Chicago to Louisville, KY on Thursday, October 25th, 2018 was delayed over 2 hours due to either or both mechanical or flight crew issues. We did not get to Louisville until after 1am which made a very short night and a rough-day on Friday.

Just curious if our 4 person group could receive some Drink Tickets for our next Flight to Puerto Vallarta, Mexico in February 2019!

Best regards,

Eric Bauer cell phone [protected]
18214 Farnam Street
Elkhorn, NE 68022
Southwest Number [protected]

Patty Bauer
Southwest Number [protected]

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Philly2019
, US
Nov 14, 2018 3:33 pm EST
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It was a 2 hour delay. They got you to your destination. Get over it, and stop trying to get freebies you don't deserve.

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Bella Rivera
, US
Nov 15, 2018 7:09 pm EST
Replying to comment of Philly2019

You are rude and if the flight was delayed for mechanical issues or flight crews not showing up then something needs to happen to make it right..

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11:00 am EST

Southwest Airlines boarding

Taking flight 614 from San Antonio to Dallas then connect to flight 2143 to Omaha. Purchased early bird option for wife since not an A list member. Flight from San Antonio delayed due to maintainence for 1.5 hr. Barely made connecting flight therefore the early bird purchase was a waste since we basically boarded group Z 60. Seems like that portion of flight should be refunded for the early bird. Will call and find out.

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6:23 pm EST

Southwest Airlines canceled flight and following treatment

November 7, 2018
Southwest Public Relations
To whom it may concern,

My Name is Rebecca Lancaster and my SW Rapid Rewards number is: [protected]

I am a frequent traveler who usually travels on Southwest. On Sunday, November 4th my flight, #53 from Houston to San Diego, was canceled last minute due to weather conditions in my destination city. I have never had a problem with Southwest, and when possible, I exclusively fly with the airline, but this night was an exception.

I completely understand cancelations due to weather and understand the stress that last minute cancelations inflict on airport employees, but the treatment that I received on Sunday has given me a new, unflattering view of Southwest. I arrived on the night of Sunday, November 4 from Liberia, Costa Rica on SW flight 817. I was connecting with SW flight 53 from Houston to San Diego. The flight was delayed over an hour before it was officially canceled, and after waiting in a line for another hour to receive a new flight to get home to San Diego the employees at the Southwest desk told me that they could not get me on a flight to San Diego until Tuesday night- two days after I was originally supposed to arrive. I am a graduating College student who needed to get back to San Diego in order to take an exam and present my research the following day, so arriving on time was crucial. I asked them if they could fly me to any other nearby airports the next day. The employee said the closest they could get me was San Francisco on Monday afternoon, and that there was no way they could get me from San Francisco to San Diego. When I asked what my options were for where I could stay that night in Houston, the employee told me that I needed to find myself a hotel and that they had run out of hotel vouchers so that I should "find another passenger who would share their room with me". As a female traveling alone, this concerned me, and I left the desk discouraged and without a hotel room or a flight. I found a flight to Orange County leaving the next morning on my own and returned to the desk to see if I could switch my flight to that. Your desk employee claimed the flight didn't exist until I showed him the flight on my phone. He then switched my ticket, as well as the tickets of three other women standing behind me, to this flight. We all shared an Uber to get from Orange County to San Diego totaling $170.96/4 (receipt attached). The whole process took nearly three hours, I wasn't compensated for my hotel room or uber from Orange County to San Diego, and I was spoken to rudely by two different Southwest employees (not including the employee who told one of the women traveling with me to Orange County that finding her checked bag was not her job).

I realize this case is an exception, and that at its core Southwest is a good company with great customer service, but the cancelation and lack of assistance I received negatively impacted me financially and professionally. Should I choose to fly with Southwest again, I hope that the treatment I receive as a loyal customer surpasses this experience. I would hope you would compensate me for the hotel room and for my Uber trip as I entrusted you to get me to my destination.

Sincerely,

Rebecca Lancaster
Attachments: SW itinerary, SW Cancelation notice, Uber Receipt

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10:52 am EDT

Southwest Airlines customer desk service, logan airport

18 October 2018

Southwest Airlines
P.O. box 36647-1CR
Dallas, TX
75235

Dear Customer Relations,

On Sunday, 8/12/18 we missed our flight #6083 (Conf. UY07JP) from Boston to Kansas City. Provincetown was fogged in that morning so at 9:00 a.m. that morning Cape Air gave us a cab from Provincetown to Boston. During the cab ride we used all of our electronic devices (iphones, ipads etc.) to contact Southwest to rebook. After finally reaching an agent on the phone, we were told that they could not help us and we needed to go to the Southwest departure desk at Boston. After waiting 40 minutes to approach the desk, we did this. After informing the desk agent that we had tried to re-book on the phone but were told to go the desk at Boston we were told, "You would have better luck if you called Southwest back on the phone because those agents have more computer screens than I do." We told the agent that we had already done that while travelling by cab from Provincetown to Boston, but were told to Southwest desk at Boston. The agent then told us, "The soonest I can get you out is Thursday."

Although we understand that weather can always be a factor, giving us the circular run around between the Southwest phone agents and the Southwest desk at Boston is unacceptable. Because of this, we were forced to overnight at Boston and take another airline back to Kansas City on Monday. We are both doctors and cannot leave our business unattended for 4 days!

We continue to be mostly positive about Southwest, but this experience was not pleasant one.

Thank-you for any compensation you might provide.

Dr. Thomas Edwin Garrison (Acct #[protected])
Dr. Charles Larry Sullivan (Acct #[protected])

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7:03 am EDT

Southwest Airlines flight

My flight was cancelled and i called the number as instructed and was told by the customer service lady to just come to the airport as scheduled and that i would be placed on another flight also that i would recieve other updates as to what flight number and time i nwver recieved any of that and called back and was place on another flight by the other agent and was told that i was given miss information on the 1st call which then made me unable to get another none stop flight and i had to leave out another city and airport there was also and hour wait to talk to someone on the 1st phone call and a 2 hour wait the 2nd

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12:38 pm EDT

Southwest Airlines disability treatment that was unacceptable x2

On August 21 2018 I was leaving Las Vegas McCarran Airport my flight was scheduled to leave at 0800. Around 0700 I went to take my luggage to the ticket counter. I went to the handicap area of the Ticket Counter so I didn't have to stand in the main line. I have a major injury on my left foot which was a crushed ankle and open compound fracture I still have to use hardware and a brace due to my foot having weak bones and high arthritis which causes my foot heavy pain and where I have to sit down or lean to raise my foot off the ground. This in hand causes me to put my full weight on my right foot that after a few minutes of standing causes pain in it also. I can send pics of my foot injury and the surgeries that were required to help make me stand again. Anyways back to when I was standing in the Handicap area there was no others in front of me. The lady that works for Southwest airlines ticket area looked at me and said can I help you. I started to move forward and then she said the Full service area is over there this is for handicap people only. I looked at her and said I know I have a bad left leg and a brace on it you can see I can't stand for a prolong of time and can't make it waiting in that line. She then told me well you look fine to me so go to the full service area I am not going to help you. I said mam I am a disabled Vet and I can't stand in that line my leg will give out. Again she told me to go to the full service line. I then told her what ever and left the handicapped area I proceeded to go and stand in line. When I walked to the full service line another Southwest employee was standing there. I asked her to get me a supervisor I have a complaint to tell him or her about. She left to find a supervisor as I stood there leaning on your post that barley was able to hold my weight up. These are the post where you have your lines made with detachable and retractable belt barriers. Your post was very movable and I had to push making your post lean so it would be steady enough to hold my weight. By the time the supervisor talked to me I told him everything that happened and asked him why I was not allowed to use the handicapped area when I am a disabled Vet and have a brace on my left foot. He asked me if I was in the wheel chair waiting area and talked to the girl there. I told him no I was in your handicap area where you see the sign and I pointed. And that I talked to the girl dressed the same way as the workers are in front of me. He told me I can go down there but I was next to be seen and declined. So he went to talk to the individual that told me she would not accept me in her line as she seen no disability I might have even know I am wearing a brace given by the VA for my damage foot/leg.

(2nd )Incident

When finally done with front counter episode my foot was hurting super bad so had to sit down for a while and my fiancee was with me I told her to go ahead of me I will be there in a few. She gave me my ticket to get through screening so she left and went to the area to wait for the plane. I finally was able to get moving again after the pain calmed down enough to tolerate the rest of the walking and going through TSA. Well had to go through the xray machine and of course it hit on my hardware and brace of my foot. So after the xray part I had to be fully patted down so my backpack they went through physically even know it made it through xray. And again had to lean on a counter so they can hand pat me down. After that my time was going fast for my plane to leave so quickly looked at my ticket. And being I need glasses to read small print I seen B 12 on my ticket so thought that was my gate I needed. I walked down and was only a few minutes from my flight leaving so I did't see B 12 but seen B 11 so I stopped at the Southwest counter and asked her where B 12 was. She looked at my ticket and said no your B 21 all the way at the end of the walk way B 12 is your seating area. I then asked her if she could call down there and let them know I am on my way as I am handicapped and can't move fast to catch my plane. The lady looked at me and said you better run I am not calling anyone. I said mam I am disabled and can't run and I was held up at TSA for my brace and hardware in my leg. She then said well better get going now and maybe you can catch a ride with one of the people driving the little carts around. I said what ever again this is the 2nd time I have been discriminated against with Southwest Airlines. I had to call my fiancee and tell her I was almost there and am in pain as they would not call to hold the plane for me. She then told me the plane was late and I can sit down when I get there that was the only relief I heard that was good for me.

PS. I made complaint when I made it home from Sea Tac Airport by phone and was told it would take approx 30 days before I would hear something. I never heard anything and called back on Sept 21st just to find out they lost my complaint I made back in August. I was not happy at all so they offered to take my complaint again and offered me a 100.00 love voucher which was supposed to come to my email that day. I have checked my email my spam and trash to this date NO Love Voucher. I will be calling them again tomorrow the 24 Sept. 2018 but found this site to make a complaint from so trying this way also.

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Update by Dale Jarrell
Sep 23, 2018 12:49 pm EDT

Forgot to put my confirmation here it is on my flight WKYRKQ

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5:53 pm EDT
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Southwest Airlines service

I was flying from Providence RI to Orlando 9/21/2018. I decided to pay the $40 to upgrade my flight. The agent charged me for a complete new ticket. The agent realized what they had done and refunded it to my debit card. The problem is that was all the money I had to eat for the week and I was told it would take up to 5 working days to get my money back. I called the bank and they said the the airlines could send them a release and the money would be released immediately. I called the consumer affairs department of Southwest Airlines and they said it was out of their control and Bank of America would have to release the funds...they would not even try to get it released. Pretty pathetic that your company creates the problem and will NOT work to get the problem resolved. How would you feel if it were your Mother and she had no money for the week because through no fault of your own your money could not be used. I know when I go to a store and they refund to my card it is there instantly...YOU SHOULD NEVER BE HOLDING ON TO MY MONEY FOR YOUR MISTAKE! I will also be filing a complaint with the banking commission.

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10:28 am EDT
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Southwest Airlines destroyed stroller

on 9/1 we took a family vacation first one with our grandson who is 7 months old we flew from ft Lauderdale to lax with a stop at dallas, flight 3845 we checked in the stroller when we arrived to Los Angeles it was completely destroyed, wheels were crushed the foam from the seat was sticking out, this is a $400.00 stroller and we went to the customer service dept and spoke to the supervisor who's lack of caring and trying to help was worthless, his only comment was they can't do anything about it, they should have offer to reimburse us for it. My daughter and I were so hurt that we started crying at the lack of care in his part and knowing that we had a baby with us and no stroller. We left the stroller at the airport in there office. I would have thought that knowing that this is something a baby needs that more care would have gone to handling the stroller and more empathy from the part of customer service to make this a better situation. we are truly disappointed in the service. we have always flown with your airline and at my office we also fly with your airline but now after this horrible experience we will no longer be flying with your airline. again, a reimbursement should have been given to us. thank you

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4:36 pm EDT
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Southwest Airlines customer relations

I have been a customer of Southwest Airlines for many years. During that time I have always admired and been appreciative of the customer service extended to me in every aspect of their operation. It has been exceptional. Their representatives have clearly demonstrated their commitment to providing their customers with the most understanding, competent service. They have shown flexibility in taking into consideration the needs of customers and in making adjustments to allow for customer satisfaction. The core values of Southwest Airlines is stated as dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company spirit..
It is with huge disappointment that I am now faced with one particular agent in Customer Relations, Anna Christiansen, Dallas headquarters, who not only refused to consider my situation but also neglected to follow up with a call following her consultation with another person in her department. I called back to 855 234 4154 extension 5 in an attempt to discussion my situation further. The situation was that in order to keep my Rapid Rewards I had booked a flight within the window of time given by the airline reward department, every 24 months. I did not realize that booking and paying for a flight was not sufficient to keep my rewards account active that it had to be a flight taken within the 24 month period. I e planked to Anna that the website is very ambiguous as to this being an expectation and further that I had talked to an agent in July about the requirements and that he had not specified the flight taken was a requirement. Based so, sly on not being able, if she even looked, pull up this phone called, she flatly denied my request to have my reward points reinstated. When I asked to speak to a team leader she refused my request. When I asked for email addresses for CEO Gary Kelly, Vp Jim Ruppel, Kayla Thompson she refused stating that she did not feel comfortable doing that. Anna had previously stated that she would send an email to Kayla Thompson to get in touch with me but later in the conversation reminded that offer and denied that she had said it. I requested Kayla Thompson's phone contact and Anna said it was the number that I had called when I reached her today and I could only speak with Kayla if, "she happened to answer the phone for 855 234 4654. I requested the address of Southwest headquarters in Dallas. Her response was that it was a secure building and only employees could enter.After muchvstruggling I did get the address, Everything I requested, Anna blocked. I asked the value of 23 000 rapid reward points. She refused to tell me saying she felt uncomfortable with this request. This is not the Southwest Airlines that I know. It is not the Southwest Airlines that I promoted with my clients and friend saying that it the best airline that I know. Any assistance would be so appreciated. I feel totally abandoned with no avenues for a resolution.

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6:01 pm EDT
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Southwest Airlines unable to make flight home from burbank ca. to birmingham, al customer service

On August 11, 2018 I was dropped of at the Burbank airport around 11am to check in for flight 5961 to Dallas, Tx. scheduled to leave at 1:30. I was told then that the plane was late getting to Burbank but I would still make my connection in Dallas on SW flight 5706 to Birmingham as that plane was late also. I told them I had a 55 mine connection time in Dallas but they told me no problem as the two gates were close. My sister and her husband had already driven to their home which was 3 hrs. from Burbank. So I waited with everyone else for the plane to get to Burbank.
I was in seating B and as seating A started boarding around 3:30pm to Dallas, another passenger and I going to Birmingham were told we would not be able to make our connection in Dallas. I asked for other flights to Birmingham and this is when the supervisor on duty that day for SW (name: T Detrot) or something like that stepped in. He checked if anymore flights leaving from LAX were available to Birmingham and said their were not. He hands me two vouchers on SW to be used this year. He said he could book me on a flight the next morning at 8:05 am (#5659). I said can you book me on anther airline to Birmingham today and he said they did not do that. I asked what he expected me to do for the next 17 hours stranded in the airport. His reply was "I can't tell you what you can do". I knew nobody in Burbank, am 73 years old, and am getting no help for a problem I did not cause nor was I offered why the Burbank plane was 2 hours late getting in. I then asked if he could put me up in a hotel nearby overnight. He said they did not do that!. Once again I asked what he wanted me to do until 8am the next day. He again said he could not tell me what to do! He said I gave you two vouchers on SW and I said I probably will not fly SW again after being treated this way. He changed my ticket for the next morning flight. Once I walked out the airport to see if there was a hotel nearby I found out I could not get back into the safe TSA part of the airport because my ticket was for the next day. Around 5pm I saw several security guards leaving the airport lobby and I asked where they were going and they told me home. That left me in the front part of the Burbank airport with just one police person around and everything in that part of the airport started closing down. They told me everything would be closed by 9pm. So I called the Marriott Hotel across the street and asked them to come pick me up. They did and when I got to the hotel they told me they were sorry but they had no rooms for the night! But they offered to call close by hotels to see if anyone had a room No luck. They were very nice and told me I could stay in their lobby overnight and they would take me over to the airport in the morning to catch my flight. The Marriott personnel were so much nicer and helpful than SW supervisor!They brought me water and even found a phone charger for my phone as all I had with me was my purse. Bags had gone on to Birmingham.
I have always bragged about SW airlines to people but this episode was uncalled for and handled very unprofessionally by SW. They could have put me on earlier flights out of Burbank to Birmingham instead of waiting until the middle of the afternoon and we were boarding #5961 and then tell me I can't make my connection in Dallas and I am stranded by myself in the Burbank Airport which was closing and not safe for me alone. I am filling this complaint because I do not want this to happen to another SW passenger. I am a subscriber to CR and am sending them this complaint also.
The other passenger going to Birmingham lived in Burbank so he said he would go back home. He said he could not believe how they had treated me and left me stranded. By the time I got to Birmingham the next day everyone in the Las Vegas airport (plane late again #3527) had heard about the way SW had treated me. Constance Schorr Finch

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1:59 pm EDT
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Southwest Airlines wifi

I flew from the east coast to the west on Southwest on a wifi equipped plane this week, but the wifi wasn't working. I flew back on 2 flights and one flight was wifi equipped, but again, no wifi for half the country!
The airplane can fly, but wifi can't work? Makes me wonder about the rest of the plane's electronics. Is it safe?
Southwest gives perks for flying them a lot. But if the perks aren't there, maybe i should look for another airline. I'm sure others are thinking the same.

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J
4:19 pm EDT

Southwest Airlines flight cancelled

August 25th, 2018 I had a flight out of Tampa, Florida, connecting in Atlanta, then on to Mpls.
Confirmation #PXVWTY...Flight#2844 from Tampa and Flight#4366 from Atlanta to Mpls.

Due to cancellation of the flight from Atlanta to Mpls. I needed to hire an Uber twice, to get me from the airport and again early morning to get me back to airport for next day travel.

Is there any compensation for the extra cost and stress to rebook for the next day, Sunday flight?

Judith Pankonin...[protected]@gmail.com...Thank You.

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Southwest Airlines Customer Reviews Overview

Southwest Airlines, accessible at southwest.com, is a major U.S. airline offering a range of domestic and international flights. They provide point-to-point service with a focus on low fares, a no-charge policy for changing flights, and a baggage allowance for two checked pieces. Southwest operates a fleet primarily composed of Boeing aircraft and has a frequent flyer program called Rapid Rewards. Their service includes options for early boarding and automatic check-in for an additional fee.

Southwest Airlines In-depth Review

In summary, Southwest Airlines offers a competitive and friendly service that stands out in the airline industry. With a user-friendly booking process and a strong commitment to customer service, they provide a comfortable in-flight experience and a generous baggage policy. Their loyalty program is attractive for frequent flyers, and they have taken responsible steps towards COVID-19 safety and environmental sustainability. While there are some areas for improvement, overall, customer satisfaction is high.

Company Overview

  1. Brief History: Southwest Airlines, founded in 1967, has grown to become a major airline known for its low-cost fares.
  2. Mission and Values: They focus on customer service, with a mission to connect people to what's important in their lives through friendly, reliable, and low-cost air travel.
  3. Industry Standing: Southwest is known for its large domestic network and is one of the largest low-cost carriers in the world.

Booking Process

  1. Website Navigation: The website is simple to use, with clear options for booking, checking in, and managing flights.
  2. Mobile App Usability: Their mobile app is convenient, allowing for easy booking and check-in on the go.
  3. Pricing Transparency: Prices are displayed upfront, with no hidden fees, which is very much appreciated.
  4. Payment Options: Multiple payment options are available, making the booking process flexible.

Flight Options

  1. Destinations Served: They offer an extensive network within the United States and some international destinations.
  2. Frequency of Flights: Flights are frequent, providing good options for travelers.
  3. Types of Fares: There are three fare types - Wanna Get Away, Anytime, and Business Select, each with different benefits and flexibility.

Customer Service

  1. Responsiveness: Customer service is generally responsive and helpful.
  2. Problem Resolution: Issues are usually resolved in a timely manner, though experiences can vary.
  3. Multilingual Support: They provide support in multiple languages, which is very helpful for non-English speakers.

In-Flight Experience

  1. Seat Comfort and Legroom: Seats are comfortable with adequate legroom for a budget airline.
  2. Cleanliness and Hygiene: Planes are kept clean, and hygiene standards are maintained.
  3. In-Flight Entertainment: Free in-flight entertainment is available, which is a nice touch.
  4. Food and Beverage Options: Limited food and beverage options, but they are satisfactory for short flights.

Baggage Policy

  1. Carry-on Allowance: One personal item and one carry-on bag are allowed for free.
  2. Checked Baggage Fees: First two checked bags are free, which is a significant advantage over many competitors.
  3. Handling of Lost/Delayed Baggage: They handle lost or delayed baggage with care, though it can sometimes take time to resolve.

Loyalty Program

  1. Rapid Rewards Program Benefits: The program offers flexible redemption options and no blackout dates.
  2. Ease of Earning and Redeeming Points: Points are easy to earn and redeem, making it a user-friendly program.
  3. Partner Offers and Perks: There are various partner offers and perks that add value to the program.

Check-in and Boarding

  1. Online Check-in Process: Online check-in is straightforward and can be done 24 hours before the flight.
  2. Boarding Procedure: The boarding process is unique with open seating, which can be confusing for first-time flyers but allows for quick boarding.
  3. Punctuality of Flights: They have a good track record for on-time flights.

COVID-19 Measures

  1. Safety Protocols: They have implemented enhanced cleaning and safety protocols.
  2. Flexibility in Booking/Rescheduling: They offer flexibility in booking and rescheduling, which is reassuring during uncertain times.
  3. Health Measures Onboard: Masks and sanitization measures are in place to ensure passenger safety.

Environmental and Social Responsibility

  1. Sustainability Initiatives: They have initiatives to reduce their environmental impact, such as fuel-efficient aircraft.
  2. Community Engagement: Southwest is involved in community outreach and charitable activities.

Customer Reviews and Testimonials

  1. Positive Feedback: Many customers appreciate the free checked bags and friendly service.
  2. Criticisms and Complaints: Some complaints are about the open seating arrangement and occasional delays.
  3. Overall Customer Satisfaction: Generally, customers are satisfied with their Southwest experience.

Conclusion

  1. Summary of Pros and Cons: Pros include free checked bags, friendly service, and a good loyalty program. Cons are the open seating policy and limited international destinations.
  2. Recommendations for Different Types of Travelers: Southwest is great for budget-conscious travelers and those looking for domestic flights. Business travelers may appreciate the Business Select fare.
  3. Final Verdict: Southwest Airlines is a solid choice for domestic travel with a strong emphasis on customer satisfaction and value.
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