Steak 'n Shake
reviews and complaints

This is my very first time sending a complaint regarding bad service in my 40 years. I went through the drive through at your Monroe Street Toledo Ohio location and waited the 20 minutes or so for my food to be brought out (I was told to pull up). My order was missing both fries. I drove back around to the drive through speaker to explain that my order was Just brought out and is missing the items. I was told "Ma'am I'm sure your fries were in your bag" when I replied they weren't and they can come search my car, I was told I would need to come inside because there are orders ahead of me. Keep in mind my sandwiches are now getting cold and they are telling me I need to come inside and they called me a Iier. I was so mad! My young daughter offered to go inside as she knew I would no doubt have caused a scene if I went inside. This was absolutely the Worst service and I will never nor will anyone I can tell this story to return to this restaurant! Rude Rude employees!

We were travelling through and stopped in the advice of friends. Our waitress was lovely and the burgers were delicious, but this location is filthy. The floors are greasy, the bathroom was dirty and smelled horrible and tables, booths and partitions were gross. When we stepped up to the counter to pay we noticed the state of the kitchen...so gross.

Did not receive the order that I drove all the way to get and pay for. Was told to pull forward at the window and when she brought out my food she ran back in and by the time I noticed I was already home. Spent the last 17 dollars I had to my name for a meal I didn't even get. I normally wouldn't complain but the last time I was there I had to leave because the person at the window kept saying racist words. Thanks a lot 🖕🏼🖕🏼🖕🏼

I was excited to learn about the Rewards Program that Steak and Shake had started offering. My husband and I have been loyal, weekly customers for over forty years. We feel discriminated against because we prefer cash instead of using our phones to pay for things. We cannot participate in the rewards because of this. We have discussed finding a new date place to eat that won't penalize us for using cash! Please change this to allow a cash option. We are not stupid old people and can navigate on a computer. C'mon people, there has to be others who prefer cash too! Speak up and join us.

On 2/3 my wife and I went to the Pekin No 17 and ordered our food, when our food came my Fry's were cold and very dark in color and my wife ordered a side of Cole slaw . She never got her Cole slaw . I ordered a triple steak burger with fries and Cole slaw and a cookie. I never got my Cole slaw and my Fry's were cold and dark in color plus someone had taken a bite out of my cookie. When we went to pay the lady asked how our meal was and I told her about my wife not getting her Cole slaw so she took her Cole slaw off the bill. Then I told her about not getting my Cole slaw and how my Fry's were and the bite out of my cookie and I Evan showed her a picture of it because I took a picture with my phone and all she did was to take.50 cents off my bill and never even offered an apology or anything. I think .50 is a little cheap when 3 out of the 4 items that I got for the pick 4 for 3.99 wasn't eatable. Worst service I ever had at Steak and Shake and I eat there in Pekin or Morton at least once or twice a week. If this is how I'm going to be treated I will not be back and I will let everyone know about it. I'm in customer service in a large store in Morton Illinois and we would never stand for this kind of behavior

On our way home, my family and I decided to get some milkshakes. We arrived to Steak and Shake at 6:45pm on February 3rd. We pulled up to the drive through, to hear a person come over the speaker stating the drive through was having technical difficulties. So we drove around and my 15 year old son went into the restaurant and ordered 3 milkshakes to go. He came out of the restaurant 25 minutes later and said they forgot to make the third. My son handed us the 2 milkshakes, and attempted to go back in to get the last. The employees locked him out of the restaurant. So we had to walk up to the drive through window and knock on it. My son told them what happened and the manager left watching the super bowl and came over to the window. He then gave my son the third milkshake. During the entire time my son said he felt like he was bothering the employees. We tried to go through the drive through again, and over the drive through speaker, we were told that the restaurant was closed due to difficulties. I have included a recording of our second drive through the drive through. Please contact me further if needed.

Thank you,
Chelsea Ballard
[protected]
4174 Beach Ridge Road
North Tonawanda, NY 14120

I ordered in the drive through Sunday Feb 3, one milkshake and two #14s. She handed me my order and I asked her where the sides of chili and cole slaw were, she said she already cashed out my order..then I said, doesn't each #14 come with a side? She said ‘I can give you the cookies' and handed me two cookies. At this point I was super confused and thought maybe I was wrong about the combo meal now including a side so I said OK, thank you, and I drove away. Upon arriving at home, one of the burgers had the correct toppings the other burger was missing two of the toppings ordered so I was disappointed yet again. So, I ended up not getting all of my meals and then one was made incorrectly. It would be greatly appreciated if I could have my meals remade correctly and completely.

Every single time I come to steak and shake on mt. Zion in the jonesboro /morrow area in ga, the shake machine is mysteriously 'down'. It's been that way at every single mcdonald's in the county for several years, now yall are doing it to. I honestly believe the employees are to lazy to use the machine, and management allows it. Take the shakes off the menu if you are not going to make employees serve them. It is mainly the late night shift that has problems w shake machine.

Despite three requests, the air conditioner continued to blast cold air throughout the dining room. All the tables around us were complaining. We couldn't even finish our meals -- and our warm food was too cold to eat within 5 minutes. Our server, Deanna, complained about another who called off, and was sarcastic and unhelpful when we asked for assistance. She was training a new server and was downright unkind as this rookie was struggling to learn the protocols. Deanna should not train anyone without serious retraining herself. We did not penalize her gratuity, but did complain to the manager -- who also seemed to care less.
We look forward to a Steak and Shake treat each year we winter in Ocala. Suffice to say, we won't be going again.

I recently visited the Steak ‘n Shake in the Fort Lauderdale international airport. I have always been a big fan of the franchise and never had a problem until this. I waited in line, while two people cooked, for around 10 minutes before having my order taken. Upon ordering I was told there would be no shakes for the day. this seems outrageous. it would definitely be worthy the look into the matter. This franchise definitely put a black eye on your establishment.

I went to Steak and Shake today to treat myself to a milk shake. I asked for a chocolate malt and was told you no longer carry them. How can a company that has "Shake" in its name and who offers "classic" milkshakes not offer a chocolate malt? (Not to mention that you offer about twenty other flavors). I am flummoxed beyond belief. I guess I won't be visiting your restaurant any time soon (if ever again) as it was the thing I liked best on the menu.

Sincerely

Cheryl Longstreet