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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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10:54 pm EST
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Steak 'n Shake my visit to the stake and shake on tuesday november 27, 2018 at 3:30 pm.

I was waited on by a young man that wore glasses and had black hair. The boy and another girl waiting on people had now name tags.
Complaint: I ordered a meal with Stake burger, fries, chili and Hershey Shake. I was brought out a glass of water. No problem with that. About 10 minutes later I got the steak burger, fries and chili. The chili came with no crackers. The waiter went into the grill and started talking to the other workers. After about 10 more minutes and half way through my meal I still had not gotten my milkshake. I finally went to the grill and asked if I could get my milk shake. I was told I would get it. The waiter continued to talk in the grill. About another 10 minutes and by that time I had finished with my meal the waiter brought out the shake in a to go cup. He told me I see you are done with your meal so I made the shake to go.

I went to pay and the up front counter and was asked how everything was. I explained that it was not good service from the waiter and she responded yes I know how he is. I did reluctantly leave a tip. I have been to that stake and shake many times and have never received service like that. There are only about 5 people being served at that time.

This was the Stake and Shake located at 5402 Meijer Drive
Ft. Wayne, IN 46835

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Update by excalibur219
Nov 28, 2018 10:56 pm EST

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3:09 pm EST

Steak 'n Shake mobile order/food

Hello, I normally do not do this, but thought I should make aware this incident. My boyfriend and I used mobile order through your app for the first time. We both ordered the "4 for 4" item. This happened at the Steak n Shake in Lafayette, IN by Meijer. We waited forever in the drive thru just to get our food and realize he didn't get his cookie that was supposed to come with it and I didn't get my cookie nor my slaw I had ordered. I had also ordered a chocolate shake seperate and I did not get that either. The employee was nice, but went on talking to a few employees inside while they kept asking us what did we have even though the receipt was on the bag! We started to leave and that is when we noticed we didn't have everything. However, we didn't even have time to tell them about our order due to the line being so long and we had a place to be at a certain time. I wanted to address this issue.

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7:38 am EST

Steak 'n Shake horrible service

We visited the Steak n Shake yesterday on Bechtle in Springfield, Ohio at 1:30 p.m. We were in a hurry but the parking lot was pretty empty so we figured we were pretty safe. We both looked at the time when we walked in and when we parked it was 1:30. It took a little while to be seated. There were a lot of dirty tables so I assumed they had just got over a busy lunch. The restaurant had less than a third of the tables with patrons though. After we were sat, we waited for a long time and finally a waitress (whom I believe must have also been an assistant manager or team leader or something, because of the way she was dressed) came by and said she would be with us "in a bit". The restaurant was a mess, presumably from a busy lunch but they were not busy from customers then. I witnessed a lot of other people cleaning tables and other things. We were never even offered water or brought drinks. At one time, the waitress brought drinks to our table, but they were someone else's. We finally left a the restaurant at 2:15! We never even got a drink order after 45 minutes! The waitress acted like she could barely talk. I believe she was sick or high. She should have been sent home at any point. I spoke to the male manager on duty and he apologized profusely, but never said, here let me throw a few hamburgers on the grill for you to go, or here is a gift card for your trouble. He just agreed that it was entirely unacceptable. At first I had told him we had sat there for about 20 or 30 minutes without service, but when I got back in the car and realized how long it really was I called him back and asked to talk to a manager. Someone named Laura who could hardly get her words out got on the phone. I think she was the one who waited on us. I asked to speak to the male manager. I told him it had actually been about 45 minutes. He again apologized and said he agreed it was unacceptable but the waitress was obviously still on duty. My name is Jill Gunsaulies. My address is 745 Pindar Street Urbana, Ohio. 43078. [protected]. Thank you

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10:50 am EST

Steak 'n Shake drive thru service

We just went to the steak and shake drive-thru and had the worst service had to go back through the line twice... We order a 6 pc chicken tender and fries meal, a Frisco melt meal and the double cheeseburger meal. The first time they didn't give us the sides or the cookie with the four for four meal or the Frisco sandwich...then we pulled away again and opened the double cheeseburger and it had no cheese on it at all, the chili had no cheese or onions, and we were missing a fry side...just absurd.

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5:32 pm EST
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Steak 'n Shake employee

We are visiting from Wisconsin for the first time. The location in Louisville next to Home Run Burgers and Fries. The black girl manning the grill was talking on her cell phone the whole time we were in line, for about 10 minutes. Sure she had gloves on, but she was touching her phone with the same hand she was putting cheese and buns on the burgers. We were so repulsed, we left and went to Home Run Burgers next door. It must be acceptable policy since all the other employees were walking around like nothing was out of the ordinary. It is well known that using your phone while preparing food for the public is highly unsanitary. She was still on her phone when we left. Never in our lives have we been to a restaurant and seen this and we have been all over the U.S.

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icemanfist
, US
Nov 24, 2018 6:00 pm EST

You know this is not the 50's. You cannot go around calling black women girls. While it is wrong of her to be on the cellphone while preparing food, it is also wrong for you to refer to grown women as girls.

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12:16 am EST

Steak 'n Shake garlic steak burger and fries meal

I ordered two garlic steakburger meals to go, both with pickles. Both burgers did not have pickles, the buns barely had any garlic flavoring on the top buns, and one of the meals fries were soggy, stale and had a horrible oil taste to them while the second meals fries were hotter but a darker color than the other fries and tasted refried and absolutely too oily. There was no flavor to the fries BUT old oil and soggy stale fries. I was very upset to find both meals without the pickles i asked for.

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1:27 pm EST

Steak 'n Shake service at a store

I want to let you know that the service at the steak and shake on upper peach st in Erie pa consistently terrible. I have waited in the drive through like for up to 30 minutes during daylight hours. The staff could care less about doing there job it seems as they meander their way from order to order. Today I pulled up and was greeted with being told there was a 15 minute wait by the drive through teller before even taking my order. The service here reeeaalllyy stands out as bad even for around here...

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3:40 am EST

Steak 'n Shake romaine lettuce

I was eating my burger before I realized there was romaine lettuce on my girlfriends burger, the person that was taking my order sounded annoyed, it has been two days since we've all been notified about the illness people are having eating the lettuce. We also have been notified about not selling it... If we end up getting sick, I will sue. The people working there dont seem to take their job serious and they should be more aware of what they are serving their customers.

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9:54 pm EST
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Steak 'n Shake service, food, everything.

I am one to give the benefit of the doubt but this has been ridiculous! When our food finally came out the fries weren't even done. My Frisco was burnt as well. We also did not get any silverware or napkins. We are still sitting at our table waiting for the check.weve been here for an hr. No one has stopped to see if we need anything else. The servers keep running around saying "if they walk out, they walk out...whatever" they're cussing, arguing, being absolutely unprofessional and rude.
This is the absolute worst service I have ever had! It's not even that busy.

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12:35 pm EST

Steak 'n Shake burger quality & time

Hi, I just got my food from the Dayton, Ohio location and I am very let down by the quality of the burger and the time it took for me to get it. It took me 20 minutes to get 2 burgers& 2 fries which is completely unacceptable. The burger was so burnt it is not edible. I drove to 4 different drive thru's to get a quick bite to eat, and the one that I find was not even worth the drive. I am very let down, and I am hoping you all can fix this problem.

Thank you, alyssa

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4:48 pm EST
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Steak 'n Shake experience

My family and I went to Steak n Shake for my husband's mothers birthday. We put in our order and I asked for my patty to come on the side, a birthday shake and a soup with my meal. The soup never came and the birthday shake never came. My patty was also not put on the side like I asked. Our waitress seemed distracted, as if she were having a bad day. We had to get up and 'hunt down' our waitress whenever we needed something (a refill, to ask for the birthday shake we ordered, and for my soup. I received my soup after I had finished my meal and we had to hunt her down to give us our shake we ordered, we were ready to go (I asked for the shake to come out with the food and it never did). I was in a good mood all day until this experience. I'd like a member of corporate to contact me, please. This isn't the first time I've had a bad experience here: there was a time so bad that I just walked out because we were sitting for 30 minutes waiting to even be greeted.
[protected]@hotmail.com

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1:39 pm EST

Steak 'n Shake service

I am once again complaining about the service at your Fox Valley Mall location.
I pulled to the drive thru last night and sat there for 5 minutes and no one came to the speaker even when I was saying hello are you there?
I drove to the window and blew the horn when a girl came to the window to notify me that they are not doing drive thru tonight because it was just her and another girl in the entire store.
My wife went inside to get her food while I drove to pick up my son from work and she finally got her food about 25 minutes later.
This store is notoriously slow but this is uncalled for.
I think management needs to be replaced or the store needs to be closed, I have literally waited 30 minutes for food before and yes I know it's made fresh but they didn't have to slaughter the cow to make a burger. Please get the store some help and real workers.

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Chris1977
, US
Nov 21, 2018 2:09 pm EST

I think a 2 year old would be more mannered than you appear to be.

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icemanfist
, US
Nov 21, 2018 1:47 pm EST

Maybe people will take you more seriously when you learn the difference between girl and adult. The worst part about all of this is you are the one acting like a child.

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R
8:59 pm EST

Steak 'n Shake drive thru service

We visited steak & shake tonight to get dinner. The drive thru was busy, but moving. We were maybe 7 or 8 cars back when we arrived. It's a new restaurant, so that wasn't too surprising. We placed our order, and moved up. Then the car in front of us got to the window and that was it. No movement for 25 minutes. Seriously. 25 minutes. In the drive thru. We finally gave up because there was nothing happening. When we pulled away, I was shocked to see that several employees were just standing in the drive thru window looking out the window at the line of cars backed up.

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5:49 pm EST
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Steak 'n Shake cleanliness

My wife and I took our granddaughters to Steak N Shake #412 in Cape Coral, Fl today at 3:30pm. The food and shakes were excellent. The mens restroom was absolutely disgusting. It had obviously been neglected for some time. The smell of urine was overpowering. The urinal was splattered with drops of urine as was the sticky floor. A filthy toilet bowl was not flushed and overloaded with feces. There were no paper towels in the dispenser near the sinks and the garbage can was overflowed onto the floor. The entire floor was filthy. This did not just happen, this was long term neglect. We had not been in this same restaurant in over a year because of this same situation. I made a complaint at that time, but obviously nothing was corrected. Your customers deserve better than this. Tomorrow I will call Cape Coral's Health Dept. to make this same complaint.

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icemanfist
, US
Nov 20, 2018 8:07 pm EST

No human being except for a disgusting person like you should have to clean up someone's urine. You do realise it is pig customers like your grandkids that leave the urine on the seat right? Why are you blaming them because pigs like yourself do not flush toilets. Why not apply for a job cleaning up urine and feces from washrooms since you have no issue thinking it is someone's' job to do that when the urine and feces is not theirs.

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1:54 pm EST

Steak 'n Shake the whole place and the food

Come in at 215 waited to be seated. Only one person in the table areas working. Their was another lady that sit and stood around. No manager present. Spills on the floor not cleaned up. Waited 15 minutes before every being waited on.
When ordering food, the sandwich did not say that mustard came on it. When sandwich arrived it had mustard on it. Waitress never came by until we asked for more drinks. Fries was cold and only received a very small amount. Ordered milkshakes for here and came in small to go cups.
Still didn't have drinks. With food.

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11:18 pm EST
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Steak 'n Shake service

We went to Steak ‘n Shake in Apopka, Fl tonight. We got there about 10:45 and didn't leave until about midnight. Service was god awful slow and our server was preoccupied with some other guy who works there instead of tending to her table. We waited over 15 minutes for a milkshake just for her to come back and say sorry the shake girl left. Absolutely unacceptable service. Then when we went to leave, she told the cook to move because she didn't want there to be a bigger problem. We frequent Steak ‘n Shake about once a week. We tip very very well. This was the first time I have ever tipped less then $3 on any amount. Terrible service = terrible experience = terrible tip. We only went to this location because the location next to my house on hiawassee and w colonial was closed for some reason. No sign on the door or anything. Locked up with all the lights on but no one inside. This was a terrible experience. It will be a while before we go back to Steak ‘n Shake

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Update by Reneesica
Nov 19, 2018 11:21 pm EST

It wouldn’t have been so bad had we not been completely ignored by our server. She started off strong and everything was good. Then she neglected our drinks, forgot something we ordered, we didn’t get our cookies for our meals, had to wait to get more drinks, and waited a long time for the one milkshake we ordered. She was rude and disrespectful with her comment at the end. “Move John, before this becomes a bigger problem.” If you don’t like your job, DONT WORK THERE. It is that simple. If you don’t want to be a server, DONT. You’ll make more money somewhere else with that poor attitude for your own mistakes of neglecting your tables.

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11:24 pm EST

Steak 'n Shake performance

The Steak N Shake on CR 580 in Dunedin, FL has the absolute worst wait times. No matter what day it is, the minimum amount of time you will sit in the drive thru is 15 minutes. I have lived in many areas of Pinellas and Hillsborough county and been to a lot of Steak n Shakes & I have never experienced the type of wait that I experience at this establishment. I don't understand how a restaurant can work like this honestly. I continously watch people get out of the drive thru line and leave because the wait times are ridiculous. You're losing a lot of business. I've tried to give them numerous chances and every time it's always the same. They need to get it together.

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2:34 pm EST
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Steak 'n Shake order

My boyfriend and i went to a local steak and shake. We odered 2 meals 1 with onion rings and on sandwich with no raw onions. I was waiting in drive thru for my order. I get it and i have 2 fries and my burger had raw onions. I tap on the window and tell her the order was wrong she apologized and had us pull up. We waited about 5 minutes and they came out with new sandwich and onion ring. Sandwich was still wrong and now missing a fry. I was not pleased with my visit.

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9:31 am EST

Steak 'n Shake restaurant

Your restaurants in Elkhart County, Indiana have to be about the worst I have ever seen. Visited the on on ST Rd 33 today, no eating utensils other than plastic for dine in. Lack of to go containers, staff down talking about the store and other employees, and talking rudly to customers.
Wait staff seems frustrated with circumstances, local management does not seem to care.

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Chris1977
, US
Nov 17, 2018 10:51 am EST

Maybe they didn't have clean silverware and all they had available was plastic. Better than nothing or eating with your fingers.

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2:01 am EST
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Steak 'n Shake drive thru wait time and got order wrong

On 11/17/2018 at 1:55AM my boyfriend and I got in line in drive thru, now I realize u make orders as you go, but it took 30 minutes for anyone to take our order. After 20 minutes we realized that your employees were taking 1 order at a time. Then when we did order it wasnt exactly filled the correct way, we ordered 2 burgers, fries and drinks. One of the burgers was not supposed to have any tomatoes but it did, the other was fine, we were asked if need salt, pepper etc. of course we got no salt so we had to throw fries away, they were awful without salt. As for the drinks one was coke and the other was to be dr. pepper, nope I got root beer.

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