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Good day.My name is Michael Hattingh and i am an mvg card holder [protected] acc [protected], I wasn't always but now i am.
Me and my brother spend a lot of money at Sun International WINDMILL CASINO.
A couple of times i did raise some suspicion on the surveys that windmill sends me about roulette dealers and special clients that win 9 or more times in row, and the slot machine 30/70 payout ratio or what ever the standard gambling law ratio is.
Like always nothing happens!
If you say something at the tables they will start to give you [censored] so that you have to loose your temper and give them [censored] back and you will be asked to leave.
I have been going to windmill casino in Bloemfontein sins it opened more than a decade ago.
Last night me and my brother when to windmill casino around eight o clock.
We started to gamble at the slots machines at the non smoking main floor.
I played the LEPRECHAUN/LUCKY CLOVER slot machine and at my feet there where a USED MENSTRUAL PAD.That was around 20.30 and my brother told and showed the staff(sun international and windmill employees) about the USED MENSTRUAL PAD that was on the floor.
Around 23.30 we left the casino and the USED MENSTRUAL PAD was still there at the LEPRECHAUN/LUCKY CLOVER slot machine on the none smoking main floor.
A USED MENSTRUAL PAD, is unhygienic and can cause lots of illnesses and even death.
You Sun International say:"WHILE WE TAKE GREAT PRIDE IN THE SERVICES AND FACILITIES WE OFFER, THE ONLY RATING THAT MATTERS IS YOURS".
Is your pride a USED MENSTRUAL PAD?
Where is the services? Is a USED MENSTRUAL PAD your service?
So how do you want me to rate you and go share my experience with the world?
I am so (disgusted, angry, sick) and i feel to share this on every "social media platform, news paper, NGB" so that people can see what services Sun International provides before they go and waist there hard earned money at any Sun International! Or just go see my attorney and hear what he has to say!
The National Gambling Board overview is "The mission of the National Gambling Board South Africa (NGB) is to lead the regulation of the gambling industry in the fulfillment of the National Gambling Act (NGA) 7 of 2004 through an effectively regulated and supervised gambling industry that upholds domestic, continental and internationally recognised standards of compliance"
An apology won't rectify this pathetic survive and we don't give a [censored] attitude about our clients, because we are a Sun International Casino and people will come attitude.
Now the big question.How is this problem going to be fixed? Or is it going to be the same like my other complains about the the roulette dealers and some special clients?
My complains was and still is a waist of my time because nothing has change!
You are more than welcome to watch the recordings off last night.
Look at the 2 attached photos i took last night 09/10/2018 around 20.30 o clock.
