Early Moments
reviews and complaints

I recently purchased two books for my nephew little did I know my first purchase came with an automatically automated subscription that would charge my card every month I have tried to call them at the number during your business hours at Eastern time and it's still saying that the office is closed this is 100% a scam this is not even my card it is a relatives card and I need to know how to fix this problem automatically I have emailed them and I have gotten no answer I need to do this very quickly

It was placed under the child name Nisha, the address was 8421 S. Orange Blossom Trail, I bought 4 for 1 dollar. The books were the lion king, Finding nemo, frozen, and I can't remember between The little mermaid, cars, or toys story. I ordered and have the receipt for them, I never received anything. Transactions was made on 10/25/19. The name for the order made was by Quaynisha Singleton. That's if it confirms that. I still have the receipt below.

Ordered the $5 books not realizing that a subscription to shipments was necessary and cancelled the subscription. Never received order, called and was told because I cancelled I wouldn't receive the order and was banned from ordering again. Emailed to reinstate and got no response. Was randomly charged again and another order placed. Called and supposedly it's in transit already but a refund was issued. I don't see how it's right to tell someone their order is cancelled and they're banned from ordering then start service again without notifying of the change.

I've emailed svk Disney twice now and they said that they would work on my refund and it's been about 3 weeks almost 30 days and I still haven't got it. I haven't received any of the books either by mail or by post office so canceling it shouldn't have been a problem but my refund I could really use. My email is sammy.fellers1998 @gmail.com if you would like to email me back. Thank you

I need to cancel the books because i only asked for the first package and you kept giving me more so i'm losing money now. This is a big problem i did not ask for these books and i need my money back and to
cancel the subscription immediately this is not asked for so asap please cancel my subscription i don't want any more books. I need this cancelled on my card it keeps charging me and i don't want anymore.

Hi my name is Carolyn Touchstone im being charged for but books i did not receive but please refund its under Benjamin Johnston i do not know his info becouse he passed away he used my card becouse he didn't have one.SOme. if you could please cancel and refund baci on my card.Im not sure what his pass word is.I tried to get into his acct but it could not find acct

I ordered the set of books for $1 and cancelled the subscription a few days later. I went back to the site the following day to make sure it showed "subscription cancelled" and it did. Well 3 weeks later, I'm receiving a notice of payment for books. I haven't even received the first set that i paid the $1 for. I went back to the site to make sure my subscription was cancelled and it still said CANCELLED! I don't know who authorized this but I'm filing a report in the morning. I don't have money to pay for unneeded books.

I did the 3 books for a dollar and now I'm getting a charge for 22.00 that I didn't even authorize. I would like to cancel it and get my money back, thank you very much. I don't have that kind of money to be going up missing when I didn't even know that I signed up for a subscription. Please unsubscribe me from your company, thank you very so much!

When ordering the first few books I was unaware that I was actually signing up for a subscription.

I called and asked them to refund my money as I didn't want any more books from them. The woman was rude and pretty much said too bad they're mine.

I think it's a bad practice to force things on people. They're lucky they do their scamming online.
It's just in poor taste and to top it off if I'm gonna pay 27$ for 3 books I'd at least like to pick them out myself!

I have been charged $23.85 I only did a survey ! for a 1.25 earnings so I did the 4 books for a dollar now I'm being charged $23.85 I did not sign up for subscription what is going on I need my money back ASAP I never agreed to pay this type of money it was suppose to be 4 books for a dollar why are these sites no holding up to their end of the bargin

I didnot apply for a subscription, but keep getting emails about payment attempts not successful, I emailed asking what are they trying to charge me for and what is this company. Not resposes was given and the emails stopped so did the charges then I got an envelope today about books i did not receive and status paid.
Charges on the 20 May 2019, the 10 June 2019 and the 2 July 2019 I was charge $21.96 each months for books I didnot receive and didnot subscribe for.
I sent 2 emails to let them know this is the case and I am still being charged for books.
I need a full refund of my money and for them to stop charging me. I DIDNOT REQUEST A SUBSCRIPTION FROM YOUR COMPANY.

This is my 3rd try trying to cancel the Disney Books. Are you really SO big that you need to hire an outside company to do your canceling- yet can't allow people to cancel on the phone unless during YOUR business hrs? Also since I've cancelled twice, & you've continued sending, by taking Directly out of my acct. THAT IS STEALING! My son (policeman) has informed me

I was charged for a subscription that I did not make I have not received no books I don't even have kids, o would like to be reimbursed immediately, , please contact me immediately I have read some other complaints about false subscriptions, it's not right taking people's money like that I will get a lawyer if I am not reimbursed immediately take my name off anything your company had please thank you

Hi! My name is Deanna Hall i keep receiving at the client message from my bank card stating that how old dr. Seuss books for being subscribed to y'all Club. I was trying to see if I can get that subscription to getting off cuz I know that I didn't make no account with y'all for money to be coming out of my account. So if you could please hit me back at [protected]@ gmail.com or feel free to give me a call at [protected]

I check my account and notice a i was charge 21.96 for 3 books. I very upset because most company sent out a notice about the amount due. Reminding you never recieved anything. Go to the website i see that it was being prepared for package so i go and stop for 3 months. I email the company and i will most definitely be reaching out to them to make sure it get cancel once again. Im not sure if there's a glinch but i want my money back. This is unacceptable.

I like your books, and my kids love them too.

but I really don't like the way you do business, and the way you handle cancellations.
Using cheap first shipment to get customers and hope them don't know whey already subscript to monthly shipment, or hope them forget to cancel or at least at the time of cancellation is at least one month later at the time charge show up in credit card, which already charge about $100 for 4 shipments

nobody like surprise charge on credit card
nobody like to pay shipping for cancellation

I don't think you should do business this way.

I have canceled my early moments account and I was charged on 02/26/19 for books I did not ask for. I found this out after looking through my bank history when I came across this issue. I canceled my early moments account because I could not afford it anymore. I do hope this issue is cleared up and I would like to be reimbursed for this charge to my bank account. Thank you.

I do not want to receive any more books. I cancelled my subscription about 2 months ago, and I'm still receiving books. I have not opened the two shipments I received, and I would like to know if I can return them to you. With iPads and internet, my grandchildren are not interested in listening to me read the stories. Please do not send any more books to me . Thank you

I was filling out surveys and had to pick one to order from I pick the Disney to get for books for a dollar and to cancel before 7 days I cancelled my prescription at least 15 minutes after signing up they now took $21.96 off my debit card on February 3rd 2019 I canceled back in the beginning of January 2019 I never received anything through email nortex I did receive 4 books last week

I ordered 1 set of the Disney Wonderful World readers. I have been sent 2 sets now and charged $21. for each set on my PayPal account. I will not pay for any other sets sent and charged to my PayPal account. The books were very nice and the kids like them but I won't order again if this is how your company does business.

Brenda May
2660 N. Lakeview Dr.
Palo Pinto, Texas 76484