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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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M
9:09 am EDT

Taco Bell ordering food in the drive thru

I wanted to get breakfast on 3/29/2019 at 7:30 I drive around the building to pull up to the drive threw. Before I get there I drive past the front door there is 2 employees smoking at the front door I get around to the drive threw and I waited about 7 mins no answer. I mad at this point and pull onto the main road to head to work and I look back at the same front door and there still sitting on the ground smoking. Id like to get a good explanation.

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D
9:13 pm EDT

Taco Bell those surveys!

I like to stop by Taco Bell for lunch all the time, but I was run off by one Taco Bell because I got tired of always being hammered to do a survey just for getting a couple of tacos. I'm guilted into doing it for the employees. I'm about to be run off by the next location because they are begging for surveys as well. Then when I don't do them, it's uncomfortable at my next visit. So I'm guilted into doing them. The employees are pressured by contests they can win if they get the most surveys so I'm bothered all the time about it. Every time I stop to get lunch at taco bell, I end up with homework! I don't have time for that. So now I'm starting to stop by less and less. It's all because of the survey hassle. Could your company stop with the pressure on employees for surveys! It's annoying when all you want is a taco.

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J
9:38 am EDT

Taco Bell the new logo

I am a big time fan of Taco Bell, From the crunchy shells to the sauce. Even the drinks (Mtn. Dew Baha Blast) make it my number one fast food choice. My family loves sitting in the always clean and happy environment. Taco Bell has never disappointed me. However, my friend has recently showed me that the logo has been changed. I was shocked and offended. The new logo is ugly and disgraceful. The logo is tacky and the font looks like it was chosen by a fifth grader. This is no longer a family friendly Minecraft server, and I will sister swerve to another fast food restaurant from now on. Please fix this. Thank you.

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Sulphur7
, US
Mar 25, 2019 10:09 am EDT

The logo is basically the same as before, just minus the splash of colour. Why don't you read up on WHY the logo was changed before denouncing it. I happened to read an article about it while on a flight. It is not something I would normally give a toss about otherwise and you shouldn't either.

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L
11:34 am EDT

Taco Bell poor customer service

I gave her a card and some change for my purchase then she ask how do I complete this transaction. I then begun to walk her through the steps money first then card. That is when she state "what in the f**k" I ask her is that what she said and she stated yes. With the manager right there he did nothing. So after I cooled down I went in and got my food manager just stood there still asking if there is a problem. So I called and he was basically like what am I supposed to do!

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Joseph
, US
Mar 30, 2019 2:15 pm EDT

why is it that almost every time I go to taco bell I tell the cashier please no sour cream and when I get home my orders have sour cream I live too far to go back. the sad part is I ask them at the counter before I leave I say No sour cream right! and they reply yes. what upsets me off is that it always a different preparer so I know it's not personal it's just that they just don't listen. I had this happen too many times for me not to ever go back. enough is enough!

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M
11:54 am EST

Taco Bell mini skillet bowl

I usually order the mini skillet bowl with no pico and no potatoes no one there has ever had a problem with making it I do pay extra to add egg. I was given this sorry looking bowl and I paid extra so I went back to the window and the person who took my order was very rude her name was ana r. And she said that the bowl was as is no extra. I told her to look at my receipt I paid extra. She took it back and it looked the same.

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D
12:14 pm EST

Taco Bell mobile app

I ordered a taco bell card last week but did not get it when I went to the store to pick up my food order as well. I only got $10 on it. I was told it was a digital card that would be added to my mobile account but when I just ordered, I forced me to use my debit card without giving me the choice. The app also did not allow me to choose pickup time like it normally does. I need to either get my gift card to use on the app or I need my money back please?

Than you
David Limer
806/336-4058

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L
9:18 am EST

Taco Bell management at this store

I was recently a customer at this taco bell. I was horrified by the behavior of the manager Matt with his employees. I witnessed Matt calling a young women "sped" and allowing the other employees to also call her this name. I have witnessed his disrespect of his employees and in return demanding respect from them. I overheard many complaints about this manager from his employees (I was there in the evenings). The morale in this establishment is terrible and I heard some of the employees are quitting not because of the work but because of the treatment they receive from Matt.
I know it is hard to work with teenagers and especially since this is their first job at 16 years old but this behavior is unacceptable and is a "hostile work environment" and needs to be evaluated and dealt with appropriately for the organization and the well being of the employees
thank you for your time

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V
9:27 pm EST

Taco Bell your power menu burrito

I went to your Taco Bell for your Power Menu Burrito with chicken today and what a waste of money! I ordered 2 of them and paid $12.00 for these. The only thing that was in them was lettuce and sour cream! That was it! No chicken at all.
That was the all time worst burrito I have ever had.
It would be nice for a refund
I was there 2/15/19 at 1:33
Order # 369966

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steveshouse16
, US
Feb 16, 2019 12:06 am EST

That is incorrect. A power menu item contain black beans, rice, guacamole, refried beans, red sauce, and lettuce.

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B
7:23 am EST

Taco Bell cooking

Store #034163
Order# 130420

What happens the mess up
- soft taco supreme add onion and they put smaller beef the bottom and no add tomato topping.
- FORGOT bring 2 cinnamon twists
- Nacho Fries HAS BEEN FROZEN

I have 2 photos and send yelp

The was wrong item and 2 miss cinnamon twist and I come back the door was locked and I called but no answer it. And the don't care about it.

IF EMAIL OR CALL BACK within 48 hours, I will be despite ASAP no expectation thank you!

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L
7:04 am EST

Taco Bell double cheesy gordita box

$5.00 for one double Gordita, and 2 of the smallest tacos in the box added...barely enough lettuce to even taste it...very little meat... Now, the Double Gordita had more meat/lettuce than the small nothing-almost tacos...unreal...so $5.00 was way too much to pay for only 1 double and insufficient-filled smaller tacos in the box. Also, the box almost came open as he handed it to us to our car...the box used is hard to close...flimsy...just saying.
Louise Mills 84 years old Cape Canaveral [protected] I am on budget at 84 years old and that was a no-no-never again for me.

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J
8:04 pm EST

Taco Bell $5 cordetio

Saw your add on TV for the $5 cordeda meal so I thought I'd try it! Went through drive thru at your location at Upper Valley Pike in Springfield, Ohio. Ordered it and somehow the $5 meal came to $5.43. Got a small drink (iced tea) that was aweful, 2 tacos (cold) and a Cordita that was also cold! That has to be the worst meal I've ever gotten at Taco Bell! I don't thinmk I'll get another bad meal...I'll go to Rally's right next door!

James W. Hurtt [protected]@yahoo.com

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steveshouse16
, US
Feb 16, 2019 12:09 am EST

$5 does not include taxes

ComplaintsBoard
D
6:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Taco Bell service

Hi

My father and son went in and order 2 combos and a Grande meal and waited over 40mins on their food.
They spend 36.00 on food that after arriving home (only 5min from Taco Bell) it was cold.
Others came in after yet they had to stand and wait.
This kind of service and especially with the amount spent is unacceptable.

Order # 240469
Cashier: Genesis A
order was placed at 6:00

They did not leave Taco Bell until 6:40

I still have a copy of our receipt if needed.

Thank you
Donna Pate
[protected]

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na

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A
10:40 am EST

Taco Bell music

The music in here is always bad and played too loud. Whenever I come into the restaurant and hear it I immediately wish I had picked a different spot for lunch. I think next time I will remember before I get here.

If there was some way to escape it by sitting in a different section, I would, but it's too loud and terrible to escape. I believe it's making my sudconcous angry and possibly dumber, due to the mindless lyrics and senseless wailing.

Please help with this! Everyone who eats here isn't a thirteen year old girl.

Thank you,
Andre Shultz

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S
12:55 pm EST

Taco Bell wrong cold food

I ordered through the mobile app today for lunch. I ordered the $5 chalupa box.
I made sure it was beef that I ordered. I get back to work and it's jot beef. Not sure what kind of meat it was but I didn't like it. I checked my receipt and it said beef. Why didn't I get beef?! And to add insult to injury it was cold. All the other food was hot but not my chalupa. So disappointed because I had a chalupa yesterday and it was GREAT. Went to a different location today and was very disappointed
It sucks because once I've had a bad experience with food I won't return for a while.

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A
7:30 am EST

Taco Bell customer service

This location opens at 7:00AM Central Time, I came through drive through at 07:10 and no one answered after more then five minutes of wait time. I pulled around and there were Crew Members in the store talking and laughing with each other. I don't know if they just lost track of time, didn't realize no one had a headset on, or if they were purposely ignoring me because they didn't have the food ready.

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S
3:25 pm EST

Taco Bell food service operations

Taco bell, enough is enough!
i go to tb 2-3 weekly and today xissed me off. At 3:00pm its not operational is not an acceptable reply.

Pulling up to the take out, it is announced we can only accept cash as our computer terminal for transactions is down. Okay, luckily i have cash and place my order and then get told the coffee machine is broke and not working.
I complained aboutbthis coffee machine for months and after 6 months they got a new machine 2-3 months ago. What the xxxx is wrong with the streetsboro ohio location. Out if the 8-12 times i go this location, there is alway some excuse, e.G., the computer is down, the coffee machine is down or it will be another 10-15 before we will be up and running!

this streetsboro location is plagued with operational and attitude problems.

I've been in the quality realms for 40+ years and i have never seen a business operate this way. If you have problems, close the place and find out what the xxxx is going on, re-educate and train management and drive it tomthe employees the expectations the tb marketing id demands so as not to injure the brand.

Branding is important and 1 complaint can generate 7-10 negative response if carried out to that persons friends. You need to do something to get this franchise corrected or shut it down, there are other fast food operations to choose from and i'd sorely miss tb, but you desperately need to do someting!

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J
6:07 pm EST

Taco Bell behavior/food prep

Hello,

I live in Columbia sc and went to the Taco Bell on Bush river or its Broad river road. First of all the girl who took my order was fabulous. But the rest of the experience with your drive through sucked. I got my food thrown at me through the window. I almost didn't get my cravings box before I left I went inside to get it. it was thrown at me

when I got home I asked for no tomatoes on my food as I am allergic and I found tomatoes on my food. So now I can't even eat what I got. So no I am not happy. I don't think these people care and you really need to reevaluate who you are hiring. I will never go back to this taco bell ever.

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J
7:21 am EST

Taco Bell employees

I came through the drive thru to order a couple soft tacos and quesadillas when I order they got my order fast. But I had to wait because two of the employees (julian) and (jesse) both were on each other not focused on the task at hand. He'd work while she just followed him around like a lost dog. The order was right but it took way to long to get my food.

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Update by Jimmy petso
Jan 24, 2019 7:24 am EST

This has been resolved thank you

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T
6:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell cockfighting event at araneta center, quezon city, philippines between january 28th and february 6th 2019.

I am will not eat at Taco Bell, I am boycotting Taco Bell because you are sponsoring a gambling event between to Gamefowl, World Slasher Cup Cockfighting Bloodsport Event, sponsors with:

Taco Bell, Dairy Queen, Pizza Hut, Snaxx, Ticketnet

Event is held at: Araneta Center, Quezon City, Philippines between January 28th and February 6th 2019.

If you would like to visit and voice opinion: https://www.worldslashercup.ph/

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B
8:47 pm EST

Taco Bell customer service at drive through window

I am at the taco bell at Midway and 635 trying to buy a $5 box. I had the lady checking me out (Sabrina) and the manager (Danielle) refuse to take one of my dollars because the very tip of the corner was missing... upon looking this up online as long as more than 51% of the bill is present it is legal tender and establishments have To accept it. Upon reading them the excerpt from the time magazine article they still refused to accept it. Luckily I was able to find another dollar in change and gave it to the manager and asked for my food. It was then that the other employee, Sabrina, told me it was short a dollar. Which certainly it was not and I'm insulted by her implication that I would honestly be trying to short them a dollar and I again explained that I had given her the correct amount the first time and we had given the manager another dollar in quarters finally after going back and forth a few times she ended up asking for the ripped dollar bill back because it wasn't enough money which I find absolutely absurd because the first time around she said that I absolutely could not take the ripped dollar bill but now all of a sudden it was okay for them to accept it because it was apparently short a dollar. I work at Michaels and am very familiar with customer service practices and I find the whole situation completely appalling and was very much offended and will certainly never be going to that Taco Bell again probably won't be going to talk about again for a while after this as I am very outraged I urge you to please speak to these employee or change whatever policies are apparently in place as they claim that the policy to not take ripped dollar bills is coming from higher up

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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