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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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11:31 am EDT
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Takealot order: [protected] order 4 days overdue

I have ordered items on takealot that was supposed to be delevired on the 4th of October. Its now 18h25 on the 8th of October and this has still not arrived. Whats the point of bragging about great customor care if you cannot deliver.

Please do not make excuses in saying its the courier fault as I paid takealot and did business with takealot and not the courier.

Next time I would rather drive the few hundred kilometers to buy what I need in stead of doing an TAKEALOT order.

Gawie Kruger

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9:11 am EDT

Takealot damaged packaging and damaged product

today, at 12.40 the courier service arrived with my delivery. Both boxes were damaged. The table tennis table was hardly packaged as the box was opened and also damaged.
The table tennis table is damaged on all corners. I have sent it back with the courier company and hope that Take a Lot will resolve the issue very soon.
Very upset about this. The courier service should not even have dispatched it in this condition.

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2:02 am EDT
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Takealot product was delivered without nuts and screws. unable to assemble

date of delivery : Wed. 3 October
Address: 21 Tambotiestreet Bothaville
Product: 2-layer dish drainer. Item no. 8051
FEX MDX17736318 fd X3
S108669632

About three weeks ago I bought myself such a dish rack. I was very impressed and bought one for my friend as a gift. Her rack was delivered without the necessary bolts and screws and plastic cups/props to assemble the rack properly. Mine was delivered with a plastic bag containing the necessary equipment.

I would like to receive the missing bolts and whatever is needed to assemble this very useful dish rack.

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Update by Priscilla Ackerman
Oct 07, 2018 1:59 am EDT

The product mentions above is the second one I have ordered . I bought this for my friend because I was so impressed by it. On Wednesday the 3rd of october it was delivered at 21 Tambotie street in Bothaville.
This product was delivered without the necessary bolts and nuts so we are unable to assemble and use it...

Update by Priscilla Ackerman
Oct 08, 2018 2:03 am EDT

S [protected]

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2:45 am EDT

Takealot payment not received, unauthorised decision, withholding payment...

I am completely angry about the way this purchase has been dealt with. I purchased a sports watch on a Thursday, I cancelled the following day, as per the tracking the order hadn't even been processed yet, I had to wait for the process which I understand, the process proceeded to take up until Monday which was the expected delivery date which never happened as the order was already cancelled before despatch.
I cancelled via email as well as telephonically requesting a refund on the Friday, which is day after purchase.
The following week Thursday I received an email stating that the product had been received back at the warehouse, which it never left in the first place... I also received feedback stating that I have been given a takealot credit for R2100!That is completely unacceptable, who gives TAKEALOT the right to keep my money...That is unacceptable service, this has delayed the whole process now and I will have to wait another week before I am refunded on my credit card as this now has to be processed by fiancé department.I am beyond livid, I will not ever purchase anything again, R2100 is allot of money. Who the hell gives anyone the right to make a decision like that without consulting me first!After all, I did instruct them to refund my card when I cancelled the following day, what bad service...

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1:20 am EDT
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Takealot ebook purchases

I have bought 17 ebooks over time via Takealot. After years of digital upgrade, technology demand, upgrades - I tried to access my ebooks again to no avail. I have contacted Takealot, which took over 3 weeks to eventually inform me that my 'tokens' for my ebooks expired. That is due to either maximum amount of device used for ebooks, or the publisher not being in existence anymore etc. The whole process of purchasing an ebook is however no user friendly or in sync with the fast pace of technology in 2018. As a IT professional I know the problem is with Adobe digital Editions, which you need to download and register, as well as the Takealot e-reader app. Takealot however refuse to reply to this issue, after mentioning it. My problem is that through time, I replace/upgrade devices every second year. With regard to Adobe Digital Editions - my account have been disabled and had to go through this process from the beginning and you must authorize device on Adobe as well.

My complaint is that Takealot does not provide you with a solution, whether technical or customer service problem ON items that I paid for. These 17 ebooks is MY property as I legally paid for it, to be able to read it even 10 years after purchase. Many of these ebooks are reference or study guides - how can Takealot penalise me on something I personally paid for, for my own use. How can a token expire?

One of the feeble solutions Takealot have given me is I should have kept a downloadable copy of the ebook. That is however not the problem - as up to today i can download the ebook but as soon as you want to read it in their application - it tells you the token have expired. That is now after you books show as "Available" in your digital library.

I just want my books in a readable format - or Takealot must take ownership and sort their processes out and refund me so I can go buy these books at a reputable vendor.

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11:48 am EDT
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Takealot service terrible and staff are liars

I requested and paid for guarenteed Sunday delivery, I called thrice to ensure that delivery will take place on Sunday. I called at 17:00 and was told that the driver did not come around to me and would be there by seven. At half past six when I checked the takealot site it says that at four o clock the driver was there but no one came to the door. I checked the camera footage and there was no one there from four until now which is quarter to seven. I was not called as well. This is the third time this has happened. Takealot sucks, I will not be ordering a thing from them again. I am so glad I recorded the call to prove that they said the driver was not there before five.

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5:41 am EDT

Takealot service

We placed on order for 45 items to be part of a corporate gift at the beginning of September. Yesterday I received 12 of the items, and the remaining 33 won't be delivered as there is no stock. Apparently when the order was placed, the system "incorrectly" displayed the amount of stock available. What, pray tell, should I say to the 33 non-recipients? This is the second consecutive order that has resulted in frustration, poor service, and lack of delivery - the previous order being a birthday gift that went wrong. Crediting my account is not a solution. Refunding me is not a solution. Whilst I appreciate the empathic responses from the agents I spoke to, your nice words are not a solution.

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10:47 am EDT
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Takealot I am complaining about a portable dvd player order [protected]

We have ordered a portable dvd player for my daughter's birthday that was on 1st September 2018. Delivery was perfect. My problem is the following:

- Battery only last about 20 min so it must stau pulged in during a movie which makes watching difficult.
- The remote control has never worked form day one.
- And now it stoped reading the disc. I paid a lot of money for something I cannot use

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1:41 am EDT
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Takealot worst service experience of my life

I have never experienced service as shocking as takealots in my life. Ordered a product and paid on the same day. Then got a notification that it would be with me no later then 5pm on on a Tuesday. Then the Tuesday came and the Tuesday went. I tried phoning them and no answer and this went on for a while. Then I emailed them and they responded with 'we cant find your order'. How does a company that bases their entire existance on delivering products to customers on time, 'LOSE IT'. They then went about stating it will be there the next day before 5pm. Obviously I didnt have much faith in them. Then the Wednesday came and the Wednesday went. I then got a call at 19:32pm, "HI SIR, WHERE ARE YOU. WE WAITING AT YOUR WORK PLACE ADDRESS. " and thats where I completely lost it. My work place closes at 6pm, delivery was stated before 5pm. At that point I didnt care who the person was. And I lost my cool. But in the other hand the courier guy from FAST 'N FURIOUS agreed 100% with me that takealot is the big problem and that it has been happening to alot of people. Then on the Thursday I get a notification that it has been delayed.

Takealot needs to get their S#!T straight and their higher management like Sam Joynt, who is the head of customer service and experience need to do something about this.

Takealot is just another 'we have your money already, so therefore we dont give a S#!T.' Type of company.

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Wade Cafun
, US
Oct 01, 2018 7:05 am EDT

And that is why I really don't agree with this practice of having to pay for something before you get it. It leaves the consumer in too vulnerable a position. In South Africa in particular where service just about everywhere is just [censored], we really need to change this practice otherwise these are the kinds of things that will just keep happening. Had you not paid already then you could simply say, "since your service is such [censored], keep your rubbish, I will shop elsewhere!"

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12:33 am EDT
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Takealot filthy product delivery

I ordered a Snappi Baby chair on the 27 August 2018. I collected my order on the 31 August 2018 however when I got home and opened the pakage the chair was so dirty and fithy. The chair should have been grey and pink instead it looked like charcoal! I bought this as a gift for someone, could you imagine my embarrassment if had not opened this chair before handing it over as a gift?

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7:14 am EDT
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Takealot cancel order

I ordered a laptop bag - 27/8 - order [protected]

Item did not show out of stock, even showed available in CPT / JHB.

When I checked on my order on the app, I saw item cancelled. I phoned customer care and was told there were no stock that is why my order were cancelled. I went back on the item. Still no note that item is out of stock, according to customer care agent CPT has no stock ( why show available in CPT / JHB?)

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Sipho Becheni
, US
Nov 25, 2021 5:14 am EST

I want to cancel order [protected]

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6:29 am EDT

Takealot item not delivered

I ordered from Takealot on 24/8/2018 and made payment on 27/8/2018. today 29/8/2018 I was informed that my order was not paid and my parcel was not delivered. I emailed proof of payment to them and my parcel will now only be delivered any day from tomorrow 30/8/2018 onwards. This is the worst and most humiliating service I have ever received from anybody. this was my last order ever from takealot. bring back Kalahari.com --- never had such bad service from them

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7:41 am EDT
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Takealot service

I placed my first order for the item I wanted on the 14 of August - Takealot only notified me on the 23rd of August that my item is out of stock. I needed the item before the end of the month and that is why I ordered it on Takealot. I then ordered a similar item that was in stock on the 23rd - the same day it was cancelled. Today is the 27th and it has not even been shipped yet. The Estimated date of delivery is the 7th of September! This is ridiculous - I needed the item by the 1st of September. If they cancelled my order, they should be quick to send the next item I choose and prioritise it

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2:47 am EDT

Takealot order not delivered

Date of Incident: 15 August 2018.
I ordered a 3piece ottoman storage unit from Takealot on the 7th of August 2018, and paid for the order on the 9th of August 2018 due to an error on the PayFast app. After paying for the order i was informed that it would be delivered on the 14 August 2018. It did not arrive on the 14th and i called Takealot to find out where it was on the 15th of August in the morning. They informed that it would be delivered during the course of the day. The order arrived later on in the afternoon on the 15th of August but only one piece was delivered. I requested the delivery person to wait while i contacted Takealot to find out where the rest of the items were. The delivery person said he was not going to wait and left with the parcel. To summarise i than called Takealot and they said they would contact the courier company to find out about the items. After contacting Takealot numerous times i to this day have not recied my order. This morning i called them again and they said the order was returned to their warehouse in Johannesburg, this is after they told me on Monday that it would be delivered to me on Tuesday the 21st. I ahve not received an apology from either Takealot or the courier company and all the communication that has happened i initiated. I would like very much to have my money refunded to me ASAP so i can purchase the item elsewhere, and i would appreciate an apology from Takeallot in regards to the unsatisfactory manner in which this entore issue was handled

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8:38 am EDT
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Takealot pre ordering a game

I ordered call of duty black ops 4 the 10th of august on Playstation 4. I am a content creator and needed the private beta codes. The beta launched 7pm ths 10th of august. I waited, got no codes, at 7pm I was getting pissed because I didn't receive anything. I send an email but the person that cane back had no clue what a beta even was! The 11th of august I was really pissed because still no code and I need the code for the private beta, my career is on the line but takealot doesn't give a [censored] about it. It just said wait until monday and monday the beta is gone, so a whole weekend of playing has gone to waste and I cannot produce any content to my subscribers! This is the absolute last time im using takealot to buy games. If the delivery is delayed for the products delivery of 12 october 2018, I will be beyond mad!

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8:42 am EDT
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Takealot placed and paid for order on 1/8/18 and had it cancelled 9/8/18

Order #[protected] Ordered 1 Aug 2018 Cancelled

My order was cancelled and I was not notified that it would be cancelled. I had forwarded bank statements and screen shots of poof that funds were paid, had to eventually go to my bank to get a copy of another proof of payment only to be told by my bank that my funds cleared on the day I placed my order and that the transaction was successful. I am now having to wait for finance department to get back to me after giving me the run around cause their system could not pick up my transaction. I have to now wait till they decide to do anything and if I do place another order it will take another further week or two to get delivered, very much inconveniencing me as I needed the gas heater for a specific reason hence I ordered it then.

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2:47 am EDT

Takealot order [protected]

I made a big order and ensured that all items were in stock so that no items must be ordered from supplier in order for me to receive my order at the address I specified, as I will only be available at that address next week.

After paying and accessing the tracking, the highlighter was 'ordered from supplier' and now the eatimated delivery date is only 23 August, when I won't be available at that address. Why would it then say 'in stock' on the site if it needs to be ordered from the supplier first? If there is going to be a 'ordering from supplier' delay it must be stated on the site please!

Is there any way I can remove that item, as all other items are ready to be shipped for delivery.

Ramona Michael

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12:08 pm EDT
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Takealot Returns

I work in IT so fully appreciate the fact that companies are driving digital processes. However we can all agree that digital doesn't quite yet support the exceptions.
I placed a R5000 order with Takealot on 28/07. Got told on 03/08 that supplier for one of the items no longer stocks the product, fair enough even though notification was late. Today, when I should be receiving remaining balance, my phone, get an email notifying me that the courier got robbed with my order. Again, it happens, especially in this country. What I don't appreciate is the fact that I couldn't get proper support through the call centre. First I was put on hold when asking to be put through to the person who mailed me as I wanted to make arrangements for the product no longer in stock. Secondly I get told that the phone which I know is in stock in Jnb would now take 7 days due to the replacement process. Why should I wait a week due to theft? Had I just got transferred to the right person this exception would have been dealt with seamlessly. Instead I have to wait for email notifications for accurate information. When time is of the essence, I cannot rely on email notifications, alternative arrangements need to be made and fast. This is shocking customer service. The standard of which I'm unaccustomed to within the whole two years I've been purchasing from Takealot.

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4:52 am EDT

Takealot takealot deliveries

I ordered items online and it was scheduled for delivery on Friday 03 August 2018. On the Thursday morning 02 August 2018 I received an sms informing me that my order will be delivered (to the business address I provided and have received every single previous Takealot delivery from). Around 11:00 that morning I missed a call from an unkown mobile number. I tried to return this call 11 times without any succees, and shortly after that received an sms stating that "the recipient was not available for delivery". I think this is absolutely ridiculous. So, I pay for something, and am informed of the delivery, arrange my day to be at the office to receive it, and then because I missed the call in the nick of time now cannot have the items I have already paid for. I can now see why Takealot is getting such a bad name.

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2:08 am EDT

Takealot delivery to incorrect address

My address was clearly stated on my order, however my package was delivered to another apartment block down the road. Fortunately someone from that apartment block called me to inform me that they have my parcel and left it with the security. I then had to go collect it from there.

Firstly, I order off takealot for the sake of convenience and having to get in my car to go fetch my parcel from another apartment block completely defeated this point.

Secondly it was not a small purchase, it was a kindle paperwhite. Thank goodness the lady who received it was honest enough to give me a call to let me know it had been delivered to her.

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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