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4.3 312 Reviews

Teespring Complaints Summary

4 Resolved
49 Unresolved
Our verdict: If considering services from Teespring with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Teespring reviews & complaints

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11:15 am EDT
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Teespring Failure to deliver promised purchase after 7 weeks

I purchased a teeshirt on line 7 weeks ago (order # 926fb61c27f3c3d0). I was informed that it was shipped 6 weeks ago but hasn't arrived. The tracking provided seemed to indicate that it was being shipped from abroad & was in transit to this country. I have made several inquires to the company only to receive form email replies putting me off. I have requested a personal reply but have received no response. I am at a point where I will either get an answer to my inquiry more than just wait some more or I will inquire with my credit card company whether the charge can be negated.

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2:35 pm EST
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Teespring damaged leggings

I've been trying to reach out about a damaged item I recieved and I'm not sure if my efforts are not being sent or what's going on. I've filled out this form probably 5 or 6 times now but haven't received any email or anything. I have a pair of leggings with a tear in the leg that I would like a refund for. I paid $40 for a ripped pair of pants and can't seem to get ahold of anyone about them. Kind of upsetting since I've bought numerous other items with no problems.

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4:59 pm EDT
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Teespring clothing

I am a designer and I have placed my designs on teespring a few weeks ago and had made a few sales with them. I was doing pretty good and then recently I have had my accounts shut down do to 3rd party images without a warning took my whole account down. I contacted teespring and asked why? And the only answer I got was due to multiple ip violations that the account cannot be reinstated and they decided to delete my account. Not even allowing me to retrieve my funds or paying me out earning I made for both of us. To me this sounds like embezzlement! And they may just have a lawsuit on their hands shortly. I had made around $76.00 over the last few weeks. But this all started prior to a few attempt with #hashtag words which they don't take likely to.

I tried to requested my funds multiple time but they keep telling me that since my account has been "disable" that I will not be able to receive any earnings at all I made? This company seems very shady! And I want everyone to know the problem I am dealing with them. Warning very dishonest company use at your own risk!

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Elisha Baker
, US
Nov 09, 2020 4:53 pm EST

Just curious, what was the subject matter of your designs? They are closing up designs and stores with messages that they don't like.

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5:05 pm EDT

Teespring teespring refuse to release my funds/earnings to me.

I am a designer and I have placed my designs on Teespring a few weeks ago and had made a few sales with them. I was doing pretty good and then recently I have had my accounts shut down do to 3rd party images without a warning took my whole account down. I contacted Teespring and asked why? and the only answer I got was due to multiple ip violations that the account cannot be reinstated and they decided to delete my account. Not even allowing me to retrieve my funds or paying me out earning I made for both of us. To me this sounds like embezzlement! And they may just have a lawsuit on their hands shortly. I had made around $76.00 over the last few weeks. But this all started prior to a few attempt with #hashtag words which they don't take likely to.

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11:56 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Teespring T-shirt

The t-shirt designs were printed incorrectly by the company. I contacted them twice through their contact page and I have had zero response, other than the automated "You'll be contacted within 24 hours email.

The first notice was on 10/1/19, and the second notice was on 10/4/19. Here is my complaint: The front of the shirt was supposed to have a small pocket-sized image and text on the left side of the shirt, which shows correctly on my purchase conformation order. The shirts I received have a large image and text in the middle of the shirt. I've attached a side-by-side photo of both.

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Resolved

After contacting Teespring's customer support twice at support@teespring.com, they eventually got back to me. It took several days, and the company asked for a photo of the front and back of all the shirts I'd ordered. I sent everything back to them immediately, and the company corrected the error. They sent a new batch of shirts at no cost to me. It took the Teespring 22 days to correct their mistake, but they did.

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3:31 pm EDT
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Teespring vinyl butterfly with a saying

We Ordered A Butterfly vinyl for $21.48 Ya'll took the money and we see where ya'll took the money and it was suppose to arrive on 08/07/19 and we haven't received It yet and we wanna know whats going on and it was ordered on 08/05/19 and we paid extra to get it early and we wanna know whats going on and the package shipped but we never received anything and were getting very mad and upset

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6:07 pm EST

Teespring lucas the spider plush

I ordered a Lucas the Spider plushie back in June/July of 2018. It is now January 2019 and I haven't received any updates about my order.
I emailed them in December for an update and all I really got in reply was ‘it's on it's way, we'll email you when it ships'
It was supposed to be Christmas present for a friend but now it feels like a waste of money

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2:13 pm EST

Teespring lucas plush

I ordered a Lucas Plush on 11/03/2018 and Teespring took payment for the product and as of yet I have not received it. They will not provide any updates and no info. They just took my money and have thus far refused a refund. I have contacted the BBB, The RI Attorney Generals office, NYS Attorney Generals Office and The Federal Trade Commission, as well as filed a complaint with the Federal Trade Commision. DO NOT DO BUISNESS with this company they will scam you take your money and run!

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3:25 pm EDT
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Teespring a "livep. d." t-shirt, that I returned, have not gotten my "full refund"!

To upper management / refund dept. -

I ordered a t-shirt about 3-4 weeks ago...& I didn't like the way it looked, so I sent multiple e-mail to "teespring's" help contact... Letting them know that, i've sent my order back to them & want a "full refund" of $29.04.

Two weeks have passed, I still have not gotten my refund. I'vealso been sending numerous e-mails to "teesprings", asking about my refund & have not been hearing back, from anyone!

I would greatly appreciate it, if someone from the "teespring's corporate headquarters, would please call me back, let me know" when ", i'll be getting my" full refund ".

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Update by Kini James
Oct 02, 2018 3:27 pm EDT

I STILL have NOT gotten my " FULL REFUND " yet, as of OCT. 02nd! And, Teespring's...NEVER gave me an " ORDER #!

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12:09 pm EDT

Teespring everything

the guy behind this brand uses it as an income extra, he got a youtube channel that promotes violence, sexism and spread lies and confusion. you can see for yourself: https://www.youtube.com/channel/UCv_-yc055n1fxFfTYpdaKBg
Also there are a lot of comments here by people who payed but didn't receive anything.
https://it.trustpilot.com/review/www.teespring.com

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Elisha Baker
, US
Nov 09, 2020 4:57 pm EST

Nothing in his channel promotes violence or sexism, and just because you don't like what he has to say doesn't give you the right to claim it as lies.

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6:20 pm EDT

Teespring never received product

Ordered a shirt as a gift. I received notification that shirt was printed and would be shipped. Months pass, nothing. Contacted customer support and was advised order was not completed because payment was not made. Submitted proof of payment, and proof they received payment. Crickets! No product, no refund. Filed a dispute with PayPal. Teespring advised no refund unless I withdraw dispute. Fat chance! Elevated to a claim. Paypal found on my behalf and refunded my money. Teespring Customer Service full of apologies and polite messages but no action. I will never purchase from them again and strongly suggest others avoid dealing with them as well.

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11:00 pm EDT
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Teespring took my money, never received my product

Buyers beware.

Teespring is an absolutely terrible company, with awful customer service. At the end of May, I ordered the Aphmau wolf plush for my daughter, who begged me for days to buy it for her. It took me a while, considering it was a $30 stuffed animal, but I finally gave in. On June 5th, 2018, I received an email stating that my order had been processed and it would be shipped soon. I was given an estimated arrival date of June 22nd - June 26th. However, after weeks of waiting, and my daughter asking me repeatedly where her plush was, we still had not received our package. The payment showed up on my credit card statement, though, so I assumed it was on its way and maybe it just needed a bit more time.

However, a month out from the ETA date, and we still saw no sign of the plush. On July 20th, 2018, I got fed up and decided to email Teespring regarding my order. The email I got back from a girl named Taryn, was very short-handed, and only said, "It looks like your order was canceled because we ran out of stock. Im sorry!" (yes, there was no apostrophe in the word "I'm"). I emailed back and asked exactly WHY I was not notified and WHY the money had been taken out of my account and not refunded back to me with no communication whatsoever? I then made it clear that I expect a full refund - as my total order came to around $33.00 with shipping charges. As of this evening, I have not heard back.

It seems as though they planned on just taking my money, not sending me the product I paid for, and hoping I just somehow forgot about it.

Please, please, PLEASE do your research before buying from Teespring! I honestly wish I would have looked them up before giving in to my daughters' plea. I see now this is a common occurrence with this company. She was heartbroken when I told her, after nearly two months of anticipation.

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10:46 pm EDT
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Teespring breach of contract / false advertising

Alright, so here is my problem with TeeSpring. They have run 1 or more campaigns where they advertise the item as being a "limited edition collectible" - only available to purchase during a limited window of time, only the amount purchased during that window of time would be produced, and no others would be produced ever.

Based on the above, I purchased one of these products, knowing that it would have/maintain/or possibly even increase a bit in inherit value,

Unfortunately, TeeSpring did not end the campaign on the advertised date and allowed orders for at least a day or two past this date. This, in turn, devalued my item and everyone else who participated in this campaign and, in all likelihood, other campaigns as well.

I contacted TeeSpring to advise them that this is a problem as it is a Breach of Contract and also False Advertising under one or more of the following California Codes:

California Business and Professions Code § 17200, § 17500
California Civil Code § 1770

Unfortunately, TeeSpring was neither interesting in resolving this matter with me nor did they seem interested in hearing the above advising that "management is aware of all campaigns".

This statement made matters worse - not only am I now a victim of the aforementioned contract breach and false advertising, but now I have been intentionally defrauded by TeeSpring management who was aware that the campaign did not shut down when promised and allowed it to happen anyway.

I have since contacted the FTC (https://www.ftccomplaintassistant.gov/) and the California District Attorney's Office (https://oag.ca.gov/contact/consumer-complaint-against-business-or-company) to file a complaint against TeeSpring for their fraudulent, deceptive, and illegal business pratices. Additionally, I have received a response from the DA's office advising that they take note of patterns with businesses to explore further and press charges if necessary.

So, if anyone reading this has been similarly affected by TeeSpring's fraud, I would recommend contacting the DA's office as well. You can use the link above or you can email [protected]@da.lacounty.gov. Here is TeeSpring's information for reference:

Teespring, Inc.
460 Bryant Street Suite 200
San Francisco, CA 94107
[protected]
[protected]@teespring.com
Teespring.com
Lastly, if this issue remains unresolved, I am strongly considering filing a class-action lawsuit. I have setup this email address for potential parties who would be interested in joining this lawsuit. If you are interested, please email me at: [protected]@outlook.com.

Thank You.

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6:20 pm EDT

Teespring skull emblems

Will be filing complaint with BBB do to the fact that we purchased 5 skeleton head emblems, they took the money out of our account never received items, called the number, no answer. Info is as follows-Bikergiveaway/skullemblem, seller [protected]@gmail.com, phone [protected].teespring is sponsored on the web site. Transaction was on May 28th, they took the money out on the 29th. If you need to contact me, Jerry Gundersen, [protected].

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Update by Jerry Gundersen
Jul 09, 2018 6:34 pm EDT

Have you received my email about the jokers and scam people you have representing your outfit. Will be filing with the BBB.Ordered skullemblems, they took money out of our account and we never received the items. Email-cecilanderson74@gmail.com
Listed-Bikergiveaway/skullemblem
Phone-[protected]
Never returns calls. Teespring on web site.

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7:31 am EDT

Teespring teespring steals the work of others and then kick them in the butt and close the account

I worked as independent artist on the site teespring. Suddenly, after upload some designs they closed my account, then I sent a message asking for the reasons according my rights as autor of those desings, but they don't want to reopen it, also gave me zero explanations... For their acting.

That's ok but...

Oh! Suprise! Teespring still having my products on sale without my permission. I tried to contact without success, they don't answer my mails.

They stolen my works without my autorization and infringed my copyrights.

What hard face, dude!

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Katiebar
, US
Sep 30, 2020 7:38 am EDT

This company was recommended by someone I listen to on YouTube. I too have filed a complaint against Teespring and I will no longer listen to the person on YouTube...

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3:12 pm EDT
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Teespring payout

Our brand new alumni association wanted to get our first piece of apparel and had some success with the campaign. I see where the payout was done, but have not received it. I have been trying to reach someone about a $200 payout since january with no response. Even when I called the number listed.. It's automated and offered no support.

Not happy!

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11:53 am EST

Teespring vietnam tee shirt

I have sent numerous complaints on these shirts. Will contact the BBB on them. Three of the 4 the print was smudged and the last one you can not even read what is suppose to be on it.

I asked them to at least replace the Vietnam Vet shirt and they didn't even feel it necessary to reply.

I paid good money for the shirts and expected a better product but after reading all the comments I guess I was wrong.

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5:12 am EST

Teespring credit card charges one year after later!

I placed an order in a campaign one year ago! Apparently there weren't enough orders to process the payment and complete the order. I just discovered the payment had been been processed on 12/5/2017.
There was no notice give to me that was happening. I am not happy with the situation. With such a great time lapse, some sort of reminder would have been nice!
After an entire year, I had forgotten about the shirt and the charges to be made.
This should be illegal!

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10:01 pm EST

Teespring ordered the tee shirt"if you haven't risked c o m I n g h o m e under a flag" don't you dare disrespect it.

I received one m womens tee, one lg shirt with mechanic garage on it, and one 2xl with a paw on the front, and logo on the back "ears up system armed. Shipping label says women's premium tee new navy m/1, hanes tagless tee smoke gray xl / 1, and navy 2xl / 1. All of the shirts should have been"if yourisked coming home under a flag don't disrespect it". I am very displeased with this error, I am a veteran and was looking forward it on veterans day. Sincerely jerry rogers, 604 chipley street, westwego, la. 70094. Ph # [protected]

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2:31 pm EDT

Teespring custom shirt

I ordered a shirt with a color graphic and the printing is so bad I can't even tell what the graphic is supposed to be. I'm also pretty sure the shirt will not make it through one washing.

The shirt was supposed to show a person in a whitewater kayak but because it was printed on a gray shirt and used dark colors it looks just like a Rosarch test. The paint on the shirt seems to be flaking off already, that's why I don't think it will make it through a washing machine.

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Teespring Customer Reviews Overview

Teespring is an e-commerce platform that allows individuals and businesses to create and sell custom-designed merchandise. Users can design products such as t-shirts, hoodies, mugs, and phone cases using Teespring's online tools. Once a design is uploaded, Teespring handles the production, shipping, and customer service for each item sold. The platform operates on a print-on-demand model, meaning products are created as orders are received, reducing inventory risks for sellers. Teespring also offers marketing and analytics tools to help sellers promote their products and track sales performance.

Teespring In-depth Review

In Summary: Teespring offers a user-friendly platform for both consumers looking for unique apparel and creators wanting to design and sell their own products. With a focus on custom merchandise, Teespring stands out for its design tools, product quality, and commitment to customer satisfaction. However, users should be aware of the pricing and shipping costs when making a purchase.

Website Usability and Design: Teespring's website is well-organized, making navigation straightforward for users. The layout is intuitive, with clear categories and search functionality. Mobile responsiveness is solid, ensuring a good shopping experience on various devices. The visual appeal of the site is modern and engaging, which enhances the overall user experience.

Product Range and Quality: Teespring boasts a wide variety of designs across numerous product categories. The customization options are extensive, allowing users to create personalized items with ease. Material and fabric quality are generally good, providing comfortable and durable products. Sizing accuracy can vary, so checking the size guide before ordering is recommended.

Pricing and Value for Money: Product pricing on Teespring is competitive, though some items may be priced higher compared to similar products on the market. Shipping costs are transparently displayed, but they can add a significant amount to the total price. Discounts and promotions are available occasionally, offering good value for money.

Ordering and Customization Process: The design tool is user-friendly, with a high degree of accuracy in the product preview. This allows for a clear visualization of the final product. The ease of ordering is facilitated by a straightforward checkout process.

Printing and Production Quality: Print clarity and durability are generally high, ensuring that designs remain vibrant after multiple washes. Color accuracy is mostly consistent with the previews, though slight variations can occur. Production time is reasonable, with most orders being fulfilled within the advertised time frame.

Shipping and Delivery: Shipping options and speed are adequate, with expedited shipping available for an additional cost. Packaging quality is sufficient to protect the products during transit. Tracking information is provided, contributing to a reliable delivery process.

Customer Service and Support: Teespring's customer service is responsive and helpful, addressing issues and inquiries in a timely manner. The return and exchange policy is clear, although it's important for customers to understand the terms before making a purchase. Customer feedback and reviews are mixed, with some users reporting excellent experiences and others encountering challenges.

Social Responsibility and Ethical Practices: Teespring offers eco-friendly options for those interested in sustainable products. Information about fair labor practices and community engagement is not prominently featured, which could be an area for improvement.

User Experience and Satisfaction: Overall satisfaction rates are generally positive, with a decent repeat customer rate. User testimonials on the website and across the internet provide insight into the experiences of various customers, which are mostly favorable.

Business Model and Innovation: Teespring's crowdfunding approach allows creators to launch products with no upfront costs, which is a unique aspect of their business model. Their market positioning as a platform for creators and consumers alike is strong. Brand partnerships and collaborations are evident, showcasing Teespring's growth and innovation in the market.

Website Security and Privacy: Payment security measures are robust, ensuring safe transactions. Data privacy policies are in place to protect user information, and user account safety features are adequate, providing a secure environment for customers.

Competitor Comparison: Teespring holds its own in a competitive market, with unique selling propositions such as its easy-to-use design platform and no-risk crowdfunding model. Its industry standing is solid, with a loyal user base and a reputation for quality products.

Pros and Cons Summary: Key advantages of Teespring include its extensive customization options, quality printing, and innovative business model. Potential drawbacks are the variable pricing and shipping costs, which can be higher than some competitors.

Final Verdict and Recommendations: Overall, Teespring is rated positively for its comprehensive services and product quality. It is suitable for different audiences, from individual creators to consumers looking for unique apparel. Tips for potential buyers include checking the sizing guide carefully, being aware of shipping costs, and watching for promotions to get the best value for your purchase.

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- Summarize the main issue with Teespring in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Teespring.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

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Teespring contacts

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+1 (855) 833-7774

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