Menu
Tinder Customer Service Phone, Email, Contacts

Tinder
reviews & complaints

www.gotinder.com
www.gotinder.com

Learn how the rating is calculated

4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tinder has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tinder. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tinder reviews & complaints 504

Filter reviews by rating
5
2959 reviews
4
0 review
3
1 review
2
2 reviews
1
3 reviews
Sort by:

Newest Tinder reviews & complaints

ComplaintsBoard
C
5:22 pm EST

Tinder banned for no reason

Hi there! My account on tinder was banned for no reason whatsoever. I had my account set up for less than a couple of hours. I had swiped away; did not match with anyone so I didn't even have a single conversation. The next day I went to the app and I couldn't log-on/received an error message; I sent them an e-mail asking why I couldn't log-on and they replied saying I had violated the "terms of use or the community guidelines in some way". I emailed them asking to advise what rule(s) I had violated, they simply said "they take violations seriously …. Unfortunately cannot provide any more detailed information" and I was to re-read all the terms of use (which I did). And they said they "do not offer appeals". I actually took the time and have read through the terms of service and community guidelines and for the life of me cannot find any violation I may have allegedly committed (?). All I want to understand is why the ban, and allegedly which rule(s) I broke. I also did a search online about tinder bans, and found so many complaints about no reason for banning users. I will not use the tinder app ever again (and apparently they will never let me), but I would like for them to provide evidence of my guilt and I would like my name/account cleared. Innocent until proven guilty. I also wonder if users who were banned for no reason can "ban together for a reason" again them …

Read full review of Tinder
Hide full review
ComplaintsBoard
A
2:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder fake id

Someone has created fake I'd in the name of love monika, 22 who is one of my friend.. her school was "Scottish public school" . She is from katihar and lives in Kolkata for study of interior designing. Kindly do something to delete Socha account otherwise girl is getting highlighted

My contact I'd - anuj.[protected]@gmail.com
Mob. No. -+91 [protected]
Her contact no. - +91 [protected]
+91 [protected]

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
C
11:17 am EST

Tinder you banned my account for no reason.

I opened tinder one day and I didn't do anything I was just swiping and it went gray and said my account has been banned. I did not break any rules. My pics were face shots. I was dressed appropriately. I wasn't using vulgar or rude language. I didn't do anything other than swipe. And now I can't even make a new account cuz the banned one is still hooked up to my number.
Can you guys re activate it or anything? Cuz that's not even fair because I didn't violate the rules. I would understand if I had but I didn't

Read full review of Tinder
Hide full review
ComplaintsBoard
V
2:52 pm EST

Tinder banned for no reason

I woke up in the morning to find an error on my log in. I didntbknow what was up just thought the servers were down or something. Then aftr couple of days I started to wonder what was up, turns out i got banned for violating tge terms and conditions of the app. I looked through all of it and found no reason for me to get banned since i havent violated any of them. As soon as I contacted tinder support, they told me im banned and theres nothing they will do about it and theres nothing I can do about it.

Read full review of Tinder
Hide full review
ComplaintsBoard
A
12:33 pm EST

Tinder unjust ban without info as to why

Iv been conversing with the customer support drone that gave me the same copy and paste support as any other with no info or insight or proof regarding my ban or why it has been justified. If they banned me a little bit later i would not have been able to be eligible for a refund. This corrupted cash cow service thats full of bots and social media advertisements is truely a waste of time effort money and loyalty. They dont care about member services. They dont care about their members. Other sites and apps iv used (with the same info and photos iv had on tinder) havent come close to message me about voilating terms. Iv had more interaction with everyother app EXCEPT for tinder. So you know what good for them for getting rid of actual active users that use their service for what its meant for instead of advertising Snapchat and instagram profiles.

Read full review of Tinder
Hide full review
ComplaintsBoard
M
11:32 am EST

Tinder ban

So I just set up my account with my Facebook, and well meanwhile I was editing my bio and chose my pictures, my screen cut to a scream which indicated I was banned. I'm sure there was no real reason. Earlier in the year my other account was banned as well, but I was never sure why either, as much as I want to use tinder, I can't because of all of the bans put on my accounts.

Read full review of Tinder
Hide full review
ComplaintsBoard
N
7:16 am EST

Tinder matches

I was created tinder a few weeks ago was logged in with a phone number and then i logged out the app cause I thought it was crushed I didn't get any matches and all the people in there were the same all over again, earlier i was trying to logged in again and it told me to create new account with the same phone number. Does anyone know how to fic this? Please let me know, thank you.

Read full review of Tinder
Hide full review
ComplaintsBoard
D
8:18 am EST

Tinder tinder took my money

I was banned within 24 hours of paying for the service without explanation. I have no idea what I've done wrong. They took my money and I had only around 24 hours of use of the service. I've written them. This is theft. They took $29.99 of my hard earned money. People should be aware that they can lose their money subscribing to Tinder. Tinder should have an appeals process before banned paid subscribers.

Read full review of Tinder
Hide full review
ComplaintsBoard
D
6:09 pm EST

Tinder error 40303

So less than 24 hours prior I had made a tinder. Then I was banned when I tried to relog into it. I requested that they explain why I was banned. They gave me the response of you have been banned for violating the terms of service and I had 6 picture ALL PG and I hadn't messaged anyone. I never falsified any part of my profile and the only thing I can think of is the Fact that my LEGAL NAME is Dixie. So unless my legal and biological name is gross misconduct I have no idea what I did wrong.

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
M
1:29 am EST

Tinder tinder subscription and application services

I had a moment of curiosity and weakness you might say and I found myself signing up for Tinder account via the phone, easily done in minutes.
The free access is of no use at all to test the system so I subscribed to Gold thinking it would be the best way to try it out.
Within a week I realised it was not what it was cracked out to be and fell well short of my expectations so I deleted my account and thought no more of it! That is until the took another payment of £27.00 the next month.
I have been trying to contact them for weeks trying to resolve the dispute and get a refund but you have got absolutely no chance, every excuse going, they don't respond to for weeks and drag it out and then tell you actually you cannot get a refund! See Note Below:-
--------------------------------------------------------------------------------------
Note: Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. If you subscribed on the iOS or Android app, deleting the app and/or your account does not cancel your subscription. If you subscribed on Tinder.com, deleting your account automatically cancels your subscription and prevents future payments.
--------------------------------------------------------------------------------------
Between Google and Tinder they will steal your money and you have no chance of seeing it back.
I wouldn't mind but the app or service they run is a joke and I am very suspicious of it's legitimacy.

Read full review of Tinder
Hide full review
ComplaintsBoard
K
7:17 pm EST

Tinder banned for no reason

Hey there, I was banned from tinder for no reason at all, I'm 18 so it wasn't a violation that way. Also I'm very careful with what I say online, I'm never offensive or anything, always respectful and polite. I was inactive for a couple months because I got really busy with work and didn't have time to sit down for hours and swipe left or right. When I redownloaded the app and tried to log in it told me I was banned. I don't understand and am actually quite upset over this. Plz unban me or at least tell me exactly what I did :(

Read full review of Tinder
Hide full review
ComplaintsBoard
C
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder gold subscription nightmare

Dear Sir / Madam,

Created a SINGLE Tinder profile then subscribed to Tinder Gold 7/9/2018 and paid AUD $164.99 for the 6 month plan expiring 7/3/2019.

This worked well until early November 2018 when the Gold subscription disappeared from my SINGLE Tinder profile.

Try to "restore purchases" in the Tinder app via settings to receive "Restore Error, your subscription is currently tied to another account".

This cannot be possible as I only created a SINGLE profile as listed above.

Requested assistance from Tinder who advise "multiple profiles" for my subscription are present and to delete old profile.

This has failed numerous times and further customer assistance requests lodged with Tinder about this situation have not resolved Tinder's own problem with my profile and subscription. This has also included authority to review my SINGLE email reference used for my profile for a duplication check by Tinder.

What can Tinder now do to resolve my issue or refund the unused subscription amount?

Sincerely,

Paul

Read full review of Tinder
Hide full review
ComplaintsBoard
S
8:16 am EST

Tinder impersonation

It has been brought to my attention by a friend that a fake account under my name has been created on Tinder. I have never had a Tinder account.
The name is S., 21 years old female from India, the last user location was [redacted], a place I do not visit. My bio is wrong, my place of work is wrong. I am submitting screenshots of the chat with my friend and of the fake account.
The pictures have been taken from my Facebook profile. I am requesting that this account be removed immediately as it is not me. Please confirm once the account has been shut down.

Read full review of Tinder
Hide full review
ComplaintsBoard
S
1:49 pm EDT

Tinder cyber extortion

HI,
One of the people I met through your website has Cyber Extorted me. I have contacted the FBI and local authorities. I am deleting the App, but I want you to know that the profile of Nazeer Burak is a fake. He has threatened and followed through with posting awful things on my company website. I do believe he is probably using othe profiles as well.
Regards,
Shannon Dickson

Read full review of Tinder
Hide full review
ComplaintsBoard
A
9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder account under review

Good day! I'm currently using Tinder Gold for a few days now. I'm preparing for my upcoming trip, and tried on some other locations. Just earlier, I fell asleep, and when I woke up, it says that my account is under review. I know that I did not violate any rules. I'm a responsible user who just befriends people. I hope that my account will be restored before Nov 13 (the day of my trip). Thank you.

Read full review of Tinder
Update by Adenn
Nov 01, 2018 7:42 am EDT

Hello! I was just swiping in Tinder when suddenly I got logged out again for an account review. Apparently, it says that some people blocked my account. This happened to me twice this week. I think this is associated with me using Tinder Passport. I'm not breaking any rules nor sending inappropriate messages. Pls let me retrieve my account. Thank you so much.

Hide full review
ComplaintsBoard
C
1:48 am EDT

Tinder tinder payable services (subscription)/blocked account

I have contacted Tinder on 29th of Sep regarding failure to log in to Tinder. I thought it was temporary. After 3 weeks (mid Sep) I contacted customer service and found out that some violation occurred. I want to report that my account has been compromised as leak of Facebook information and want to ask to 1. name the violation which occurred so I could take appropriate security action in the future. 2. Also recover my account. 3. reimburse 32, 49 gbp for non received services for some time.

Additionally I want to mention that I am paying for the services and taking seriously all issues regarding terms and conditions using both : facebook and tinder. Thank you.

Read full review of Tinder
Hide full review
ComplaintsBoard
L
2:55 am EDT

Tinder my tinder gold account

Without any warning email or anything of the sort my account has been banned without saying why this has happened and I have not gotten a response to my email that I sent to tinder help days ago. I feel as though there has been a bug and nobody wants to sort through everyone who has been affected to right the problem. At this point I would like to have a new account because I doubt that I will get my old account based off of the help team not even responding to me. I believe that I deserve at least a little respect for being a paying user of the application!
Facebook email: [protected]@yahoo.com
Name: Logan Hamman
Phone Number: [protected]
Password for tinder: I believe it is Southwestlax68 or Southwestlax68!

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
A
11:50 am EDT

Tinder fraud

I got in touch with a person call Oscar Eric, but it was not his real name. He said that is living in Memphis, Tennessee, USA, but born in Malmo, Sweden. He has stolen to another man identity which posted his pictures.
We started texting and he demanded to send money to him. His demand was to send 5000 euro and he will come to meet me face to face to give me back a money even he never had the intention to come.
He sent me pictures from his USA passport which is fake and also some pictures from his tickets flight traveling from Memphis to Beijing, which do not exists. The phone number which he used is: +[protected].

Please delete his account and banned him for the futures new fake accounts.

Thank you.

Read full review of Tinder and 1 comment
Hide full review
1 comment
Add a comment
A
A
April Zhang
, US
Oct 24, 2018 4:17 am EDT

many cheater from american, even show me his faded document, they are many not real to find their partners

ComplaintsBoard
E
3:04 am EDT

Tinder everything

Subscribed to Tinder about 4 weeks ago, first time on any dating site. Had no clue as to what I was doing with different offers popping up constantly. Found to my horror I had subscribed to Tinder Gold costing me an extortionate £72.95 for something I hadn't even realised I'd subscribed to? Guidance to this very unclear and now no refund applicable, a good idea to allow a 24hr window at least to change your mind. I did think this was a reputable site to meet someone new yet I am blown away to find many fakes on here with constant offers of sex, suggest you change what you're offering on this site as it's certainly not dates, very disappointed to say the least especially at such a high cost only to get nothing out of it whatsoever apart from contact with freaks and a high subscription cost.

Read full review of Tinder
Hide full review
ComplaintsBoard
R
2:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder scammer

Scam people on tinder...how do we find them and do something about it?

I have now come across a number of scammers on Tinder..they are really nice to you and make you feel as though there is a connection and then make up these amazing stories and then ask for money. They are so good at what they do and make you feel so guilty when you don't help them and then you feel threatened by them.

I am letting you know that I am taking my case to the Police so the fraud teams can follow it up and get in touch with the company that is involved as well as the Commonwealth bank who is involved in these scam accounts.

Read full review of Tinder
Hide full review

Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tinder customer service

Website

www.gotinder.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tinder?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tinder Customer Service. Initial Tinder complaints should be directed to their team directly. You can find contact details for Tinder above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tinder. Discuss the issues you have had with Tinder and work with their customer service team to find a resolution.