T.J. Maxx reviews and complaints 1
View all 511 complaintsT.J. Maxx - service
Hi,
I bought a plate from the back section of the store which are mostly broken or have scratches. This plate apparently had some scratches but I didn't study it. I bought it cause it was only $5.99 and I was just putting my candles. When I got home, I tried my candles and it didn't fit so 2 days after I returned it. The manager of TJ Maxx Santa Clara and the cashier refused to accept my return. They said it was old and used. They didn't even look at my receipt which was only 2 days old. This manager has this kind of attitude. She makes customers feel that they are not trustworthy, they are cheaters or scammers of whatever. TJ Maxx is a great company but you should hire people who knows how to deal with customers respectfully. She needs to be fired.
Btw, my complaint is against a lady manager. She is wearing glasses and seems to always look at customers with suspicion. The casher is also a lady cashier, Indian. She was on No. 6 booth when I came in at Jan. 15, 2019 at around 1.50 pm.
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