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2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Toyota reviews & complaints 1217

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P
12:26 am EDT

Toyota car not receiver

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company from January until today. There are no responses or any confirmation that I receive to make me calm pertaining the status of my ordered car.

For your information, I was booked my car (Green Rush) from December 2018 with no ( Booking no B607956) . I am waiting until month of February - deposit already given 10% as per request. Unfortunately the arrived car was the tinted car that I absolutely not ordered before. I was forced to pay and bear the cost worth RM 2100.00 while I actually should receive my car(with FULL SPAC TOYOTA TINTIED AS THE PROMISE OF YOUR SALEMAN MR ONG TOYOTA HIEWA TOYOTA GALLERY MELAKA...! ) at the end of February as promised.

Your sales representative MR ONG did not help much in backing me up to fight for my rights. HE ask me to follow up with HQ by myself. I called HQ so many times. But there still no clear due date/ explanation.

I am most annoyed that I wasted a lot of time to call and follow up with Toyota Malacca and HQ about my ordered car. The questioned is when it can be arrive here? I am absolutely not agree to bear tinted cost worth RM 2100.00. My impression of your company has been tarnished, and I am now concerned about how my booking fees and 10% down payment that I've drawn before? Is it useless to you?

I trust this is not the way Toyota wishes to conduct business with valued customers—I have been trust with Toyota based on customers review. Thus, don't let me down a negative vibes. I would welcome the opportunity to discuss matters further and please help me to solve this. I look forward to hearing from you.

Yours faithfully,

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jonjonjon
, US
Mar 30, 2019 11:26 am EDT

Did the salesman give to you an official receipt for the 10% Deposit?
If No, please call to Toyota Malaysia HQ at [protected] to make an official complaint.
If Yes, you are legally entitled to get back the 10% Deposit.
If the Salesman not willing to give or try to buy time, DO NOT deal with him anymore and call directly to Toyota Malaysia HQ immediately!

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4:37 pm EDT

Toyota poor construction after warranty

In April of 2014 I purchased a brand new toyota Rav4. I have owned many Toyota over the years, my husband and son both currently drive one, but this was my first ever brand new Toyota I loved it. If anybody asked, I told them how great it was. I went in for all required check ups during that first 4 years. Last may (1 month after the warranty expired, I noticed a hole in the carpet near the gas pedal where my foot rests when driving. That was the first issue.

In November my radio suddenly stopped working.(keeps trying to reboot) Back to the shop. They kept it all afternnon and told me it couldn't be fixed, I will need to replace it. Two weeks ago we had a big storm and we're without power for 8 days. The first day I sat with the car running to charge my phone. It didn't seem to be charging very fast. The next day I couldn't get the USB plug to work at all. And I actually cried in frustration.

How could a car that I had loved so much, completely start falling apart the year that the warranty expired?

The current "rebooting" radio is a big distraction while driving- especially at night- never know when or how often it will happen, and I feel it's a safety issue. I can buy a cheap adapter and use the cigarette light to charge things until it decides to quit too. And I have accepted the hole in the carpet.

I do want you to know that I am unhappy and I will honestly answer when people ask about the car..I retired last year so I need to wait another year before I purchase a new vehicle, but it won't be a Toyota.

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3:44 am EDT
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Toyota Toyota etios liva gd engine low

Hi Team,

I am Sunil Pipal from Haryana (India) and using Toyota Etios Liva GD (Diesel Version) since June 2014.
Where I am facing manufacturing defect where engine oil reached on red mark every time before 10000 Km.
Every time I am raising the concern in every service and getting revert that we have checked our oil parameters and we have not observed any issue. So as per them I have taken extended warranty with cost tentative 18000 Indian rupees.

Almost every 5000 Km I am visiting Toyota workshop and every time they are saying we have no issue observed in Engine. My CAR is in workshop since 24th Feb 2019 and more than 20 days now still I am not getting proper update and what would be the next step.
Even I have called on Toll free number to log my concern under TCM0319073053 and no positive revert from their side too.
Most Important thing is I am doing Work from Home since my car is in Workshop.
So need your help to get this fixed high priority.

Regards
Sunil Pippal
sunil.[protected]@gmail.com

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3:24 pm EST

Toyota maintenance of rv4 pdf filter sensor. licence 0730jkl

Good morning

I left my car on the authorized Toyota service due to dpf filter alarm lighted up.

The workshop lasted 5 days to detect the failure.

Finally, they told me the problem was the sensor. They offered initially 2 days to receive the spare part after I agreed upon the budget. Afterward, they changed the car for 9/3 and then for 23/3. Not an option for a courtesy car and a renting car with some sort of discount. I was told my car was not in a guarantee. I used my car every day to go to work and I have not meant to afford a 2dn car. I am very upset because I will not be without my car for more than a month due to the fact there is not a spare part in EU (unbelievable with a new version car). I Have always opted for a Toyota car due to the reliability and outstanding service (1 Corolla and 2 Camry). For sure, I will not consider Toyota as my preferred choice for the future. Honestly, I felt disappointed and frustrated. My economical loss approximately 2000 euros (renting car and repair)

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10:44 pm EST

Toyota parts

I have not received any update regarding the parts that should have been ordered to fix my damaged Toyota "Rush" since January 8, 2019. I have fully paid my participation fee and have submitted all the necessary requirements. And have already received the approval of my insurance company to proceed with the repair of my car. However, up until now no update has been provided to me.

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5:55 am EST

Toyota scion xb peeling off paint

On 6/14/15, I brought Scion XB (white paint) with 30k mileages and extended warranty (to 2020). No problem till a week ago. An unexpected bad thing happened in my car - The paint started peeling off, half of the paint on the top of the car already gone. Peeling just keeps going to other parts of the car. (1) I went to auto body shop, suggested me to contact Toyota cooperation and file a "Factory Defect complaint". (2) The cooperation (1800.331.4331) Customer Service Heks told me to take car to the dealer to confirm the defect for repairing. (3) The dealer won't take the responsibility. I brought their extended warranty (to 2020), dealer said, it doesn't cover the paint problem. (4) I did research on the Web, found this is a common problems in Scion white paint. A lot of complaints/fights with Toyota. (5) I am frustrate/mad to spend so much of time to fight the battle with big Toyota, Toyota just don't take any responsibility?, Can any one tell me how to go from here?

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MJ76
, AU
Apr 26, 2019 7:20 pm EDT

I just read on a cars guide review that Toyota paint work is not the best quality regarding clear coat peeling off as that is what’s happened to my land cruiser and another persons rav4. Given the premium price for lamdcruisers especially, one would expect Toyota have only the best practices. Perhaps going like everyone else in the world, greedy, willing to sacrifice quality for bigger profit margins. Regarding the extended warranty, I spent almost $1000 for a three year one, tool to my mechanic and said it wasn’t worth the paper it was written on! Dishonest car salesman at it again, can’t imagine where they get that reputation from! It won’t let me a add photos but it’s a 2018 post on car sales answering a Rav4 paint work query if you want to read yourself. Sorry to hear that’s happened to you and I hope Toyota come to the party!

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7:19 pm EST

Toyota westchester toyota service

I brought in a Toyota Corolla for service with the knowledge that I needed a fuse changed or possibly the main fuse changed. I was charged for five hours of labor for a job that would take no more than 1 to 2 hours. When I arrive to retrieve the car the individual was in charge of the bill and I discussed the overcharge. She told me I had did this to myself. After my complaint I was charged an additional hundred dollars for taxes. The representative asked someone to get my car who debated to get the car and once they got the car angrily threw the key back to one of the staff members. He in turn debated with this staff member in front of me about throwing the key. I spoke to the owner who said it was too late to change any fees because I had already paid. Once I got into my car, the air pressure light was on. I had to go to a local gas station for air before driving off. All staff members were unprofessional and I spent almost a thousand dollars for a 55 dollar fuse.

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8:59 pm EST

Toyota corolla 2016

I have a Toyota corolla 2016 which is a danger to drive. I have noticed my view is off as the slope of the hood impairs vision of objects near and below where you are driving. It has caused me to not be able to make good visual decisions. It is a danger.

The blind spot in the passenger side of the car is very dangerous. The material from the back window to the rear window leaves no view.

I would like my recall car to be reimbursed to me in full for what I have paid and what is still owed. Please do not make me gather a petition recall.

Sincerely,
Nancy l. Carter
16048 Via Descanso
San Lorenzo, Ca 94580
[protected]

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4:44 pm EST

Toyota rav4 2011

We have a 2011 Toyota Rav4 and the passanger's floor is wet from the rain and it's dripping straight down underneath the dash, from the left of the glovebox. I went on line and discovered just about everyone who has this model of car has the same problem. There has been no recall from Toyota, and they will not fix it for free. It's a minimum of over $100 in a lot of cases. Some owners calim the overflow tube was clogged by spider webs. Whatever the reason Toyota should fix it or compensate you something to get it fixed.

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8:54 am EST

Toyota 5 time toyota owner sidelined

My family is a Toyota family

Corolla
Crown
Celica (1)
Celica (2)
Camry (now)

I'm SHOCKED and heart broken by my current experience. I am at my wits end and car less.

Just prior to Christmas my check engine light appeared began flashing and the car began vibrating. I made it home. The car is not able to be driven and was towed to AutoNation Toyota in Lithia Springs, GA
It is still there and the engine parts are not together in the trunk.
The battery is also disconnected. Know one has helped me open the locked car.
So that I can retrieve my belongings such as a walking cane. I need your professional assistance.
Can someone please help our family ?
We have been long term Toyota customers for many years.

Doris and Orlando Stanley
Atlanta GA
[protected]

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11:56 am EST
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Toyota 2012 scion xb

The paint (white) is peeling on the roof and bumper. I talked to my dealer and they say it's out of warranty. I am the second owner and the car has less than 60000 miles. I have found many Scion owners with the same issue. There was no damage or chip in the paint until one day I came out to find a quarter size flake of white paint missing. It quickly became larger. I know this is a common Scion problem and Toyota should take responsibility.

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3:30 pm EST
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Toyota bad battery

Dear Toyota,
I had constant problems with the battery of my Toyota Avalon-2015 I've already invited 5 times CAA Service (4 times just this month) because I couldn't start my car. The mileage is just 25000 km. A few days ago I had to replace this battery (paid $287.02) because it was absolutely dead. I'm sure the battery for this luxury car should last much longer. The worst is that when I emailed to Toyota and asked to help me with checking the battery, I've got a reply from Kim Carter (Customer Assistance Centre, Toyota Canada Inc.) with advice to pay for diagnostic time + labor. This "advice" I'll always remember when the time will come to buy a new car.

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8:57 am EST
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Toyota 2018 4runner limited

The right front corner panel of my 2018 4 runner keeps slipping down, leaving a larger than normal "gap" where it meets the body piece to which it connects. I took my car to toyota of gastonia (where I purchased the vehicle) and I spoke with 2 gentlemen from the body shop. The body shop estimator (jerry denton) told me that this was a frequent complaint of 2018 4 runner owners. I asked how this could be fixed and he stated that he only way to "fix" it was to glue the corner panel to the other body piece.
It is very upsetting that a vehicle I paid $40, 000 + for has to be "glued" back together.

I am wanting to know if this is a common problem/complaint of 2018 4runner owners and how does toyota plan to address the problem?
I am starting with toyota motor coorporation hoping to get a resolution before I go "public" with my complaint (social media/television investigative reporting/consumer reporting).
Please let me know how this "issue" with my 2018 4 runner can be addressed/handled.

Thank you for your time and assistance,
Michele thornton

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11:24 pm EST

Toyota 2012 scion xb

Our 2012 scion xb's paint is peeling off like. an orange peel, non stop. I'm worry it will get rust. I contacted Toyota customer service 1800 331 4331, they said I was past the 3 year warranty and Toyota was not going to assist us, I told them this was not normal wear and tear. She said there was nothing that they could do after warranty expired. That it is the owners responsibility to maintain and repair. When I asked to speak with a supervisor or someone above her, she said there was no one above her, that Toyota uses them to explain to us their policy. There was nothing that could be done.

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1:29 pm EST
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Toyota 2012 scion blizzard paint falling off in sheets

The paint on my scion is falling off in big sheets all over the car. This is crazy. The problem is not due to neglect on my part. Obviously a Toyota issue. Had Toyota look at it and manager said it looked like a bad primer but he could not put it in writing. They quoted me over $3000. To repaint the car. This is crazy. My car is in need of help. I paid to much, for this to happen. Help

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5:47 pm EST

Toyota hertrich toyota milford delaware service department

On 01/07/2019, I dropped my 2014 toyota tundra off at the hertrich toyota in milford delaware for service and an issue with a noise while engaged in 4x4. Prior to, I had attempted to engage my 4x4 and heard a clunking. I immediately disengaged the 4x4 back into 2x4. I was in wv and drove all the way back to delaware without any issues.
I made an appointment with the service department of hertrich toyota in milford. My truck has a leveling kit with bigger wheels and tires, so therefore my warranty claim was immediately declined. On the ticket, the service tech. Wrote that my front differential was blown out, a major job.in fact they wrote a service ticket with a quote of approximately $2, 300 in parts and another 5.5 hrs in labor which would have me just over $3000 for the job. The service manager advised that a warranty manager would be by in a few days to check my truck and verify if in fact they would deny the warranty claim or honor my warranty. So for several more days my truck sat in the parking lot of hertrich until I got a call from the service manager who advised that the warranty manager put my truck in drive and reverse and could hear a noise coming from the differential and due to the fact that my truck was altered they would not honor the warranty.
Thus far, the dealership has told me it was my front differential which was blown out. My truck sat for several days before a warranty manager finally made it out only to tell me I was out of luck and my extended warranty in which I paid for was no good. The service manager was not friendly and offered me no solution to my problem. I was frantic because $3000 dollars was a significant price tag and my truck only had 48, 000 miles, was a 2014 and with still a factory warranty and on top of that an extended warranty.
I was forced to have my truck towed to sound fx, where I had my leveling kit installed to see if they could offer a solution.in five minutes a technician was able to find that my front cv axle was broken, not my differential. This fix would cost a fraction of a differential replacement.
My whole point to this complaint is that, had I had $3000 to pay for my truck and said, ok, fix it, because I need transportation hertrich would have gone ahead and replaced my differential when it did not even need replaced.
The credibility of the service manager and the technicians has been compromised and I will never bring my truck to them for any kind of maintenance.

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12:48 pm EST
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Toyota 94 toyota pickup with frame rot

I have a 94 Toyota pickup, that has bad frame rot at spring hangers and behind gas tank. The same problem they had with 95 and up. The recall should have been earlier than 95. Us die hard Toyota owners with 94 or earlier just got a screening. I love my truck. Just not happy at all with poor metal that was used. Guess we are out of luck when it comes to the many 94 models that have same issues as 95 and up. I have lost all faith in Toyota, and am very disappointed. This frame issue has really changed my outlook on Toyota. Would I recommend buying a Toyota? NO. They only fix problems with 95 and up, when the problem starts pre 95.shame disabled man cant drive the truck that he loved because of typical Toyota frame rot.

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10:07 am EST

Toyota rust starts spreading on my corolla 2015

My name is fekry fayez . I am the owner of Toyota corolla 2015 from united Arab Emirates .I have a big problem the rust started to spread on my vehicle especially the rear part and the trunk although it does not finish the fourth year of warranty how us it . I bought a Toyota because of trust how is it reasonable to buy a vehicle and during the warranty there is rust that is not my fault . I contact with the dealer in united Arab Emirates they told me they will rectify that issue but that is not enough because is not my fault in addition when I purchased the vehicle I requested rust protection then what to do really I was shocked of Toyota. That defect from the factory I want only my right as other customer especially I did not lose the warranty I am a regular customer at alfuttaim
Vehicle no 47162 h dubai
Mobile phone [protected]
I am waiting for you immediate action and give me my right

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10:21 am EST

Toyota 2018 tundra

I would like to start by saying that all the vehicles my family owns are Toyota, presently 3. I purchased a new Tundra in 2011 and totally love that truck it currently has 230.000 miles on it. I recently bought a new 2018 Tundra and was greatly disappointed at the changes that were made to the interior of the truck! My 2011 is so user friendly, with all the cubby holes & storage pockets none of which are in the 2018. The console is the worst design I've ever seen! The third cup holder is useless and could only hold a 6oz. cup because of the dash overhang. Then the usb & acc. ports are under the dash! You practically have to stand on your head to plug anything into these ports! The usb cable runs on top of anything that's in the 3rd cup holder! My biggest complaint is the uncomfortable seats! I suffer from a bad tailbone, and cannot ride in the seat for over 75 miles before the tailbone is sore causing me to have to get out of the seat. I own 3 motorcycles and have all of the seats reupholstered with a tailbone relief channel to allow me comfort on long rides. I have never experienced this problem in any other truck! I can assume that the engineer @ Toyota don't actually spend any time in the Tundra!

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9:11 am EST

Toyota new suv purchase

9:00PM at closing - I was fast talked into purchasing antitheft insurance I said two times I do not want it. Finance Mgr JR would not let me read over paperwork while he was processing all the pages. Told me he had OCD.

I looked over paperwork when I got home at 11pm - Called Salesperson Frank Torzo 1st thing next morning demanded refund. He said come get me when you come in to get your plates.

The dealership gave me a "CHECK REQUEST" for the refund.

Check never came! Emails, phone calls of promises. Still no Refund!

I just went to Ethics Board with a Complaint.

SO "SHADY CAR DEALERSHIPS" DO STILL EXIST

Another Couple was there to purchase a Sequoia and told they had to purchase $2000.00 Chip Insurance. I told wife that is FALSE.

They left without making a Purchase

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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