TurboTax
reviews and complaints

I completed my return a prepared to submit via e-file to federal and state to claim my refund. I pay the required fee and then the programs says it can't e-file as it now detects an error. After all attempts to correct the error (my data was correct), I call customer service. Agent was very nice walked through all of the diagnosis and concluded that there was in fact a bug in the software. She let me know that I would receive and email regarding the completion of the patch which was scheduled in a few days. I hung up happy that the problem was being addressed.

I received the promised email which says "While the interview has been significantly improved, customers seeing this error will need to paper-file." Not only have I purchased their product for the express purpose of e-filing but I've paid the filing fee. Call back customer service, they're willing to refund the filing fee - how nice! They take no responsibility for the buggy software however. I'm really quite upset about his carefree attitude abut the software that I purchased that doesn't work. I would like to speak to a supervisor, sorry but that really won't help - have a good day. I am really steamed with these fools!

Completed my FREE tax preparation service for both my federal and state returns with Turbo Tax. At the very last point I was told that my returns would not be free because I had one additional page that was needed. and it would cost $114.00 dollars for my federal return and state return to be filed. Never during the entire course of entering my data for the federal and state returns was I told it was not free. in fact the program kept asking me if I wanted to upgrade to the deluxe version and I always said no. I am 76 years old and my eyes are bad and my fingers hurt when typing. I was caught by surprise and after all the time I spent doing the returns I was exhausted and could not bear to think that I would have to do this all over again, so I unwillingly paid the $114.00.

When my daughters found out what had happened, they were furious and insisted that I write Turbo Tax about this unfair practice. They told me to contact the Better Business Bureau but I wanted to contact Turbo Tax first. My returns are always the same every year and are always free. I do not think it is fair to wait until the last second to drop this high charge on me. As soon as the Turbo Tax Program KNEW there was such a charge, and it was not going to be free, they should have notified me so I could have stopped and not continued to enter information until the very end. I feel this is an unfair practice and purposely designed to have one spend all the time entering information and then dropping the bad news on ones head knowing many people will unwillingly agree to the charges, because we all hate having to do taxes, rather than having to give up and start all over with another company.

This is the sequel to my previous compliant that I logged after my three and a half hour run around on Saturday. I submitted a complaint then as well.

I waited for them to call back and follow up when they said they would and they didn't so I called back the next day. They helpfully provided me with a new activation code after about 15 minutes and if it had ended there I might have been content.

Instead I tried the code they gave me and it didn't work and I had to contact them again. When I called back and gave them the code and said it didn't work. They insisted it was valid but it wouldn't work for me and I even showed them it didn't via their screen sharing function.

They told me to get a refund, and I assured them that if after 5 hours at this I had to get a refund, I would not be repurchasing their product.

Their people are very kind and courteous but the system was totally ineffective and left me angry enough to do my entire tax return again from scratch just to not give them any more money.

About 3pm today I contacted your customer support line at (800) 624-9066. I had inadvertently damaged the activation code on my card, and needed to get someone to help me with filing my taxes since it was now asking me for a code I didn't have.

I called but the person on the other end kept me on the line for an hour and a half taking me through a series of unsuccessful stages and while I was waiting on the line the phone inexplicably disconnected.

When I called back, I was told that I was not at the right place (something the first person hadn't told me) and directed me to the 188-8829-8608 number but when I contacted that one the person there said they were still the wrong number and they directed me to the .ca website and asked me to fill out the "contact us" information so I could get the correct number.

I did so, only to discover that it was the SAME number I had just called (the 8608 number). When I called again I finally reached Thametria who finally told me that they might be able to simply give me my activation code, but after another 45 minutes of tech problems trying to visually confirm the receipt because your company doesn't have a viable e-mail address to send a photo to, I was finally told that you were out of activation codes so I would have to wait two days for a call back.

Three and a half hours of customer service later, I am writing this up to post so that someone can be aware of how badly your system broke down. I would think my problem would be one that should have an easy fix. It did not; and I hope that my taking the time to write this e-mail can provide you with some meaningful feedback as it has at least helped me put this frustrating debacle into some perspective.

Dylan

P.S. Thametria was very understanding and professional. It is the system that failed in my opinion, not her.

TurboTax is making our schools appear not to be doing their job! Their advert showing a 10 year old boy, obviously having a most difficult time spelling the word "free"! This commercial obviously tries so hard to make our teachers and schools appear that they're not doing their jobs! When a boy of that age can't spell the word " free", our country has a major problem! TurboTax should be ashamed of themselves!

I am extremely disappointed and frustrated. I already had to pay for the deluxe version and then I was charged additional fees that I don't recall agreeing to. when I called to speak with someone she informed me that I "agreed" to these extra charges to tAke my state refund out of my federal? that it was already done and submitted and there's nothing that can be done. I don't understand why nothing could have been done especially because the way the site is ! It is very deceptive and unclear... why would I have agreed to this if there would have been an extra fee of $40? I could have easily paid for state through credit or debit card. Very annoyed and will NOT use TurboTax again and will not tell any of my friends and family to use it.

I filed my federal and state return using TurboTax online service on February, 2019. I returned to amend my taxes a month later and without making any changes, the software now shows that I have additional $24 worth of refund.

Their tax experts claim, it is the correct calculation and that the previous calculation was incorrect. They have applied 2 different rules on the same data at 2 different points in time.

Due to TurboTax's miscalculation, I missed on an additional $24 worth of refund and that is after paying them $75 where they guarantee 100% correct calculation.

They are unapologetic and refuse to compensate. This practice amounts to forgery.

As a customer for 15 years I'm careful to purchase the correct version for me - TurboTax Deluxe with 1 free State that E-files for $19.99.
After completing the State return, the software required $24.99 to E-file.

The box says prices are subject to change without notice. So, TurboTax, know that unhappy customers may move their business to another company without notice.

Intuit, don't expect my business next year.

The tv commercials this year say "free, free, free". They should say "fee, fee, fee".

I filed for free for the last seven years. This year I needed to itemize deductions on the fed form, so the website said it would be $39.95. It also said, "Don't get out your credit card. They'll take the charge out of my refund. I figured it was a fair amount and continued filling out both the fed and state forms.

When I go to the page to see the charge, it's $119.85! The invoice showed $39.95 for fed, $39.95 for state and $39.95 fee to take sevice charges out of the refund. I went back and paid $79.90 with my credit card and won't be back next year.

There wasn't any other mention of fees except $39.95. So where did the $119.85 come from?

What is with TurboTax and their Free Free Free ads?! They say that TurboTax is free, but it's really just the filing fees that are free. And that's not even accurate! The filing fees are built into the cost of the product whether you're using the download version or the online version . I've used TurboTax for over 25 years and quite frankly I find the ad campaign, Free Free Free, to be bold both misleading and completely puerile. Get back to quality ads that focus on the tremendous benefits of TurboTax, please!

I used turbotax free when I filed my 2017 return. Very simple to use - I was thrilled, got my pin numbers for the e-file, and waited for my refund... And waited... And waited... I finally started checking into it when I still did not get my refund by mid-april. They claimed it was never filed. The pin numbers they gave me did not work either. Thank god, I did not owe, or I would have gotten hit with penalties and everything else. The irs guy told me that I was not the only one that this happened to. I got no response from turbotax when I filed against bbb either. These guys do not have a clue what they are doing. I then tried to get them to erase any of my personal information they might still have in their system - still no help. They are a security breach just waiting to happen. Do not trust them with your personal information! Total nightmare!

Someone hacked into my account and stole my information from my 2017 tax return. I never received an email stating that my account had been used. In addition, the person/people who filed in my name completed the tax return on 2/10, yet I received an email from TurboTax on 2/14 warning me to use the same account I used the previous year to file taxes.
TurboTax does not seem to be worried about their consumers personal information. I am disappointed that TurboTax emailed me four days after the fraudulent return had been accepted by the IRS. If I had received the email the day of, I could have stopped this in time.

Yocasta Velasquez was a preparer at Liberty Tax recently and was fired for fraud and stealing money from our clients. She was recently arrested and has to return to court in a couple of weeks. Clients have also filed police reports against her. This issue cost our office money and we were also being investigated behind these acts. I'm sure this is not the kind of person you want to advise your clients.

While filing my taxes, I was mistakenly told I needed form 2210 (Underpayment penalty) but once I added it they said I did not need it but I was unable to remove or edit the form. When I contacted them they told me it was a common error in the system and that there was nothing they could do to resolve it at this time. In the end I had to completely wipe the slate clean and resubmit my information.

I haven't' even finished the forms yet and I am going to try to get out of it because
Already am being charged a fee. Then another on for filing them. You all advertise free free free all over the place and well I may be suing suing suing for false advertisement! So looking into lawyers and let them know what you are doing and
Will never use this again...

Turbo tax has a feature that allows you to make a payment to them from your returns, if you do not pay at the time of filing.

They deducted 39.99 more and when I reached out to them one of the agent said I will get a refund in 7-10 business days. I forgot about it after last year thinking it will automatically come in as said.

This year while filing my refund with them again, I remembered about the above refund and checked my bank account. Surprised to see there is no refund done last year for the unauthorized money deducted.

Called again multiple times, but the agent says there is no notes of the above discussion for refund done Turbo tax has a feature that allows you to make a payment to them from your returns, if you do not pay at the time of filing.

They deducted 39.99 more and when I reached out to them one of the agent said I will get a refund in 7-10 business days. I forgot about it after last year thinking it will automatically come in as said.

This year while filing my refund with them again, I remembered about the above refund and checked my bank account. Surprised to see there is no refund done last year for the unauthorized money deducted.

Called again multiple times, but the agent says there is no notes of the above discussion for refund done earlier and since its more than 60 days. They will not refund it anymore.

Very disappointing and unethical. Not going to do with them anymore.

I have screen shot of the email received where it said they will deduct Turbo tax fees and return the rest of the amount in my bank account. So shocked to see they take an extra 39.99 and mention like they don't care what we feel! and since its more than 60 days. They will not refund it anymore.

Very disappointing and unethical. Not going to do with them anymore.

I have screen shot of the email received where it said they will deduct Turbo tax fees and return the rest of the amount in my bank account. So shocked to see they take an extra 39.99 and mention like they don't care what we feel!

2/5/2019 - I went to file my tax returns, they tried to charge $59.99 for the premier. I called customer service because the link on their website I used said the price was $47.99. When they finally answered, the price was automatically adjusted. About 1 hour after I filed, I found that it was now $44.99 for the same service. I called the customer service number and they denied my request for a refund of the difference. Then today 2/7/2019, I went through the H&R Block tax return online software, and was able to get a bigger refund through them. I went to look up the form on their website for the Turbotax Maximum Refund Guarantee Claim Summary form which is what it said I needed to fill out in order to get a full refund according to their policy and user licensing agreement. This form is nowhere to be found online. So I called their customer service line again, and the rep I spoke with, Curtis, could not even locate the form and didn't even know about the guarantee. I requested the form and/or a full refund, but nothing was done and I'm still currently on hold and cannot get an answer from anyone.

I, Thomas Sutton 104 Footpath lane, East Hartford, Ct.06118. Filed my Federal and state returns electronically with Turbo Tax on Feb 3, 2019 and was told my refunds would be hold at $8764.92 Fed, and $1045 state. Then today Feb.5, 2019 I was told that my Fed. Number changed to $581.00. When I contacted Turbo Tax by phone I was given a contact #[protected] by someone called himself as Justin M. and could not tell why my refund numbers changed. who asked me to call back after Feb.8.2019 I contacted the IRS. Mr Franchino #[protected] who told me that the IRS doesn't change tax return numbers until after at least three weeks when The return is processed. Thomas Sutton

Robbed me at the end when it was time to file. I have used Turbo tax for year however now I will not ever use them again. Credit seseme does it for free. Complete over charge and nothing like it in the past 7 years.
Never charged to put the refund in your account, fought throughout the process to make you upgrade. Just robbery. Go to credit seseme or credit karma for free with audit defence.

I filed my taxes with turbo tax last year and got it done for free. Only income is my social security and pensions. This year I went to file the same income as last year and they wouldn't continue unless I went up to the deluxe. I had to hit yes . I called customer service and the kid that answered didn't know anything and was sending me on to tech I would of been on hold for an hour. I want my money back or I am filing charges for deception.