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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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10:40 am EDT

UPS missing package

UPS lost an overnight letter envelope containing a visa and passport needed for a flight to Africa. We launched an investigation with UPS but with nothing happening, we did our own investigation since UPS's investigation takes up to 8 business days and tracked down the driver, his truck number and the address of the UPS facility in Landover, MD where the letter envelope is lost. However, that facility doesn't have a phone number, only the UPS general 800 number, and the reps at that number say that the UPS facility in Landover, MD doesn't have a phone number and the main UPS office can only communicate with them through an app. I begged someone to just give me the number of the Landover office so I could call them and ask them to please look around the conveyor belt as I was told by our local UPS office that the letter envelopes often get stuck in the conveyor belts or drop onto the floor around the conveyors. I just need someone to step up to the plate and actually look around. No one wants to do that and in the meantime, a very expensive airline ticket on Sunday to Africa for a university professor to get to students is going to have to be changed. But, the worst part is, his Dutch passport has gone missing in this package and no one at UPS wants to take any responsibility. Where is customer service these days? Gone the way of the dodo bird I'm afraid.

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8:42 pm EDT
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UPS mailing a package.

On Saturday 3/9/19 we tried to ship a package using your website. The website was not working so we called a customer representative. After giving her all the shipping information she said her computer was acting up and put us on hold. Then another representative got on the phone and we had to provide all the information again to her. She was extremely rude and told us she had worked at UPS for 5 years and we had to listen to her lenghty commentary if we wanted to ship a package. After giving her all the shipping info and a credit card we arranged a pickup time for the package. We were never emailed a receipt nor were we ever given a tracking number. The lady that took our credit card assured us that the driver would arrive with the shipping label. After she has worked there 5 years. The driver arrived and knew nothing of the label. He has worked at UPS and had never heard of this procedure. After several calls to his supervisior he took the package with the to and from shipping addresses. Thursday we visited UPS office in garden City Idaho, they did not know where package was. They cannot be called. They told us we could call customer service and they would route our call to garden city location. Customer service said they could not do that. we later got two calls back from local UPS that hung up when we answered. When we got voice prompt in customer service iy garbled my call and service representative hung up on me. We finally got a call that our package was shipped but it has no tracking number. we have to call client to see if it made it to location. For being in the shipping business this has been an extraordinarily difficult proccess to ship a package. A freaking nightmare. We have not been provided with a single document since this process started. No one at UPS has a clue as to how any other processes work. We were given erroneous information everywhere we sought help. How do you stay in business? WH [protected]

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9:40 pm EST
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UPS ups driver

I had a very scary experience with one of your ups semi drivers today. This occurred at about 4:30 pm on hyw 106 in mason city, ia. This driver ran me off the road and then blew past another car. He had no respect for the fact that he was driving this huge vehicle on a windy road and literally could have killed me and the car he blew past. This is absolutely ridiculous to have such little regard for the lives around him.

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Margaret Cangelier
, US
Jun 29, 2019 10:49 pm EDT

I was delivered two small packages from pillpack. My stupid ups driver marked it as a dress from amazon which I did not get. Driver was obviously in a hurry to get home. Any [censored] even a ups driver would know that one dress would not come in two small boxes

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3:59 pm EST
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UPS lost/missing package

I have waiting on delivery of a package for over 2 weeks. It states that the package was set out for delivery on 2/14/19 and I have not received the package. The driver continues to attempt delivery after hours. This is a business, which he is well aware of since he delivers here on a daily basis. After several attempts at the post office I am continuously told that the package is on the truck and the driver isn't responding. This is completely inappropriate. The lack of accountability is frustrating and the lack of post office staff knowledge or assistance is horrific. I would like to file a formal complaint, and require that my package be delivered immediately!

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2:38 pm EST

UPS false information

I shipped 2 packages to Nigeria from Virginia beach (1Z75YF080410095336 rerouted on 02/20/19 and 1Z75YF080410739435 shipped on 02/20/19) on different days and they are expexted to be at their destination by 25th of February (Today). However, the packages are yet to be received. They are meant for an immigration interview at the US Consular General tomorrow morning at 7am.

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11:21 pm EST

UPS Delivery service

UPS drivers are dishonest, incompetent, and unreliable. They frequently, falsely claim that a delivery attempt was made for items our family have purchased online, the most recent instance of which was today.

We were at home the entire time the driver claims the delivery attempt was made, but no one rang our doorbell, which functions perfectly; nor was any form of Info Notice left at our residence, and we have multiple witnesses to this effect. In light of the extraordinary inconvenience the futile wait for purchased items creates for untold numbers of dissatisfied customers and the complaints that have ensued over the years, one would think that UPS would have taken measures to rectify such irresponsible employee behavior, but this is clearly not the case.

The Internet is full of thousands of complaints made by customers who have experienced the exact same ordeal, and in a city like Los Angeles, where a three-mile drive can easily take one full hour, it is nothing short of audacious to ask customers to drive to a pick-up location to retrieve their items! The dishonest drivers responsible for extreme inconveniences of this nature need to be held accountable, and UPS needs to introduce measures that can effectively prevent this type of dishonest conduct among its drivers and staff.

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Mayo Adams
, US
Jun 09, 2021 9:59 am EDT

Nearly half of the items I have ordered from UPS have been deceitfully marked as "delivered". The company needs to be boycotted until either they attain some measure of self-respect or simply go out of existence.

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12:59 pm EST

UPS perishable product delivered three days late

I had an order of chocolate covered strawberries to be delivered on 2/15/19. records show they were on the truck for delivery the morning of 2/15/19 however your driver marked the package as the "street number is incorrect" at 11:25 a.m.
The address was never incorrect, we are just a corner lot and it is easy to misinterpret what street our address is on. Our house numbers are 6 inch numbers and clearly visible. s.
The berries remained on the truck on Saturday and were never delivered and of course you do not deliver on Sunday.
Apparently our address corrected itself and they found their way to us on Monday - three days later and very much spoiled.
This is not the fault of the company because they were shipped when they were supposed to be, this is a UPS issue and should be reimbursed by UPS.

The UPS tracking number was #1ZA9A321P201246492
the value of the order was $49.97 - money I am unable to get back and I feel you should replace.

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7:45 am EST

UPS failure to deliver package. tracking no: 1za275aoyw81069662

We are expecting a package from Amazon. They say it is being delivered by "UPS SurePost". It was supposed to be here Friday, Feb. 15th. We got a note which said it was undeliverable. No secure location... Nobody to sign for it... This is nonsense. My wife and I were both here, all day, and this was a $25. item which required NO signature. And UPS has delivered MANY packages to this address, without problem, especially over the holidays. Anyway, the next delivery attempt was to be Saturday, Feb 16th (yesterday). Again, we were here all day and the house was open and plainly occupied. Again, we got a note saying it could not be delivered, for the same reasons. Amazon says they are using some "new" carriers. It looks like a "new" carrier can't find our house. Our package will be returned if they cannot deliver a third time. Please help find our package and get it here. Thanks

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4:10 pm EST

UPS billing services

We arranged to have automatic bill deductions come out of our credit card account.
One of the credit cards was compromised, so the credit card company cancelled the card and reissued a new card.
We received a call from UPS that our payment was declined. I explained that our credit card had been compromised and made an ACH debit on 2/12/19 for the full amount up to date, not just the past due amount.
I then had one of the staff members put the new credit card on file with UPS the same day 2/12/19.
On 2/13/19 the ACH debit cleared our bank so we thought nothing more of it.
Until on 2/15/19 when we went to ship again and were informed that you hadn't received out payment.
I then called your billing line 800-468-8823 and was basically told they had no proof that we paid and that I should email them out banking statement, even after giving them an invoice number.
I explained that I was not comfortable with emailing them our banking activity ledger, but did give them the ACH codes that were associated with this payment.
I gave them the statement info as to where the $355.68 amount came from.
As it turns out, we overpaid on our account...
The first agent I spoke with wouldn't listen, just kept over talking me and told me our payment had been mishandled and posted incorrectly.
Then giggled and laughed and said oops, he was mistaken.
The second agent was nice enough until the end, but was just as insistent that I should email her the banking activity ledger, but could not see that they had received the ACH debit, even though I could see that it was deducted from our account online...
So where does the money go when it leaves our banking accounts via an ACH debit?
The agents I was communicating with were in the Philippines. They couldn't have cared less about us or the fact that I was so upset over this that I was ready to pull our account with your company.
So, UPS - you just lost a loyal customer that you've had for over 15 years.

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2:43 pm EST

UPS Drivers are lazy and don't deliver, leave info notices instead

We are a business in a small office building and for 5 years, UPS drivers, operations personnel and corporate have ignored regular complaints about the lack of service afforded us by their delivery drivers. Drivers are not lazy enough to fill out "Sorry we missed you" info notices and leave them on the outside of an office building WITH AN OPEN LOBBY, but they are too lazy - or because of the repeated complaints lodged by tenants, perhaps they are told - to ever deliver items to our suites. Usually, packages are dumped in the lobby near the mail boxes, but some of them are even too lazy to leave the packages. Everyone in the building tries to avoid UPS - we only have a FedEx drop box and USPS mail pickup - but some companies only use UPS. I no longer buy office supplies on Amazon because they use UPS and I cannot be guaranteed delivery. Not just on time, but ever. Seriously, we have also found undelivered UPS items dumped in nearby alleys!

Delivery address is:
30 N. 41st Street
Philadelphia, PA 19104

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4:59 pm EST

UPS damaged my package and denied the insurance claim

On 11/26/18 my package was delivered to Precision Urethan in Hempstead, TX.
Tracking # 1ZA648630342366090 - Shipper Number # A64863, File # [protected].

We received a package from our customer that contained a urethane covered tube to be reworked. The package was approx 8x8x84" and weighing 36 lbs. This was shipped to us by UPS. We forwarded the part in the same package to a company that we contracted to replace the Urethane coating on the tube. When Precision Urethane received the tube they called us and told us that it had been damaged in shipping. We called UPS and filed a claim against the insurance that was purchased to cover for loss or damage to the Roller in the box. UPS sent a representative from Crawford & Company, who was retained by UPS to investigate and evaluate the claim. Crawford denied the claim stating that it was not packaged correctlly and the roller was not protected properly.in fact, it was correctly packaged according to the UPS guidelines. It was clear to everyone that the container and part were damaged by a forklift. The fork on the forklift hit the packed so hard that it penetrated the package and severely dented the precision tube inside the package. This is the reason that we purchased the insurance in the first place to cover damages that UPS did as stated above. and we expect UPS to fulfill their commitment to reimburse us for the cost to replace/repair of the part inside the package.

The only fair resolution is for UPS to honor the contract that we agreed to and pay the insurance claim. Why purchase insurance just to be denied, when you have filed a legitamate claim.in order for us to honor our responsibility to our customer we must be burdened with the cost to build a new tube or repair the one that UPS damaged in transit. UPS needs to honor the claim as they damaged the packag in transit by their forklift. Insurance was for $500 and we need UPS to send a check to us for the damaged property that they did. Please have UPS mail a check to
Cen-Tex Tools Inc.
101 E. Jefferson St, Whitney, TX 76692

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12:19 am EST

UPS delivery, customer service, and competence

On Monday February 11, my package with tracking 1Z9481943504981072, first said it was going to be delivered on Tuesday the 12th. Then the status changed to unknown. I called customer service. They said, that because it is 2-3 day service, they will not delivery it early on Tuesday. Thus it will be delivered on Wednesday. I logged into my ups account and paid for it to be delivered between 145pm and 345pm. Of course it wasn't. Someone was to call me with an update, and the didn't. Come 745 I called again and was told it wouldn't be delivered there were extenuating circumstances beyond ups's control. Not sure what that is, but this is NOT acceptable. I paid to have it expedited. I paid for the window of time. Then no one even calls me back. Because it is a phone needed for my daughter, I am going to pursue this legally because no o e would help and it is all on you.

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12:55 pm EST

UPS damaged shipment

On January 23, 2019 went to Ventura UPS 4744 Telephone Rd. to ship a suitcase to Garland Texas.
Suitcase was delivered without a box soiled and damaged on January 28, 2019.
January 28th called customer service spoke to Pablo who said would submit complaint. Ventura office would call for description of the damage. Did not hear from Ventura office or anyone else. On January 30, called spoke to Joyce who said the driver would contact the receiver to see the damage.
No one has contacted receiver, when I try to file a complaint on line nothing happens. Keeps saying an investigation will be made. How can you do an investigation if the pertinent information is not filed.
Yesterday, February 7th went to the Ventura office. Was told no one had contacted them about the damage. She said would file a damage complaint.

Request payment for a new suitcase $33 and shipping charges of $29.32.

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1:17 pm EST

UPS notary public.

I felt embarrassed when I went in to get a paper notarized and the notary guy forced me to sign the papers when I had a soft cast on my arm. The guy didn't care and said I had to. I felt deprived. There's video and a employee who can verify.

Also I went in a week ago and asked if I could get help from someone else and then he kicked me out

Raymond hernandez of the store is his name or that's what at least he gave me.

Ups store is located at the quad of Whittier in Whittier ca.

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Larry Barocas
, US
Feb 06, 2019 7:50 pm EST

I am confused what was the notary supposed to do?

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11:21 am EST
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UPS delivery issue

Packed huge estate job shipped 22 boxes in all over a two day span. 9 boxes recevied the other 13 came back to my store! Not one call from hub before returning such a large load..
Driver put in not in third attempt which never did three attempts only marked one day on boxes plus customer was home and lives in small town and need signature they drop at postal store down street.
Major screw up now I have 13 boxes have beat up in my backroom. UPS will try to bill me for returns which I will not pay and UPS needs to provide labels to ship these back. Also I'll need compensation to repack damaged boxes.
Here is a couple of tracking numbers that belong to this case..
1Z9416e40391024298 said driver release which wasn't all had signature required.
1z9416e44290245219 one of the 13 returned

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4:55 pm EST

UPS delivery

When we checked the Tracking number for ourvpackage it said it had been delivered at 10:07 Jan 30, left on porch but it was not there and the lack of footprints in fresh snow clearly indicated no delivery had been made and we were home all day!
Our address numbers are large and clearly visible!
Good that we have honest neighbors as package had been delivered to wrong address.
POOR SERVICE and second time we experienced delivery to wrong address by UPS.
We will notify Costco Canada to suggest they us Fedex for online purchase deliveries.
UPS customer service is terrible!

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4:43 pm EST
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UPS service

I have called in a complaint already against our delivery driver back in DEC. 2018 and was informed that there was nothing that can be done. If we did not want the delivery driver that we would have to pick our packages up. As a business owner it is my duty to protect my employees. I have two different employees that are willing to testify on his wrongful manners. He has used inappropriate language towards us, touched my employees in a wrongful manner, and is very unprofessional therefore I am requesting yet again for a new delivery driver before taking further legal actions.

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1:01 pm EST
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UPS customer service

UPS shipped a package for me 1/8/19. My customer " receiver" opens package only to find out everything was destroyed. After further review, instead of sending someone over to investigate, they throw out the ISTA act. I understand putting this in place to protect UPS, but what's in place to protect the honest public. It's so easy to run to something written, instead of doing a little bit of investigation.

This is what they sent me...

The contents contained in the package described above were damaged. We regret any inconvenience
this may have caused you or your consignee.
The complete contents have been delivered.
When damage occurs, UPS inspects the package and evaluates the packaging according to our
packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test
Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet
these guidelines. UPS is not liable or responsible for loss or damage to any package from improper
packaging.
The evaluation revealed the following deficiencies in the packaging that was for this shipment.
· The large cell bubble sheeting used for cushioning did not adequately protect the merchandise.
Recommendation: Use foam sheeting with a minimum thickness of 1/4-inch (0.64 cm). Include several
layers to ensure that the entire product is cushioned, and pay close attention to protecting corners and
edges. When packing multiple items, wrap each item separately. Fragile items need separation from
each other, and from the corners, sides, top, and bottom of the box. Each item should be surrounded
by at least two inches (5.08 cm) of sheeting and placed two inches (5.08 cm) away from the box walls.

I bubble wrapped each part so I knew personally it wouldn't get damaged by a simple drop or bumped during transit.

I'm just one person, but I feel we all should be heard since we are the ones paying their bills. I left this complaint, but I'm sure it's thrown away and not discussed on how they all can help.

To whom this concerns,

You can't be serious. Not only is my customer out of what was promised to him, UPS has taken $537 from my pocket.
I wrapped each door very carefully with adequate bubble wrap to protect these parts. I don't care if you use ½" thick foam, this looks like it was so mishandled that nothing would have protected it. It looks like it was dropped from a 2 story building.

But, because of your International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA, you are protected to tell the customer to get lost without any further review.
Your customer service is absolutely the worst I've seen yet. I will no longer be using UPS and I promise to tell my customers of mine how terribly UPS handled this situation.

Phil Lange

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3:44 pm EST

UPS customer service

Attempt #1: I ordered from Lowe's. They shipped with UPS. UPS emails me on day of to say I have a delivery pending. I'm at work til 8pm. Try to call but they are on Bankers hours and Eastern time. I'm on shifter workers hours in the West. I try to contact via their website. Found that they shipped the package back as "Customer Refused". Nope. I didn't see the package.

Attempt #2: Lowe's contacts me to find out why I refused. I tell them differently. They resend. Once again I get an email while I'm at work. I tried for 2 days to arrange a delivery time. Used 2 phone calls, multiple emails, Website and App all trying to have some contact with the warehouse 50 km from my house. Nope. "Driver never got the message". Dropped off my package at my door while I was at work. At least my neighbour saw it and put it safely in his garage.

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7:46 pm EST

UPS driver of ups truck driving reckless

On Tuesday January 8, 2019, around 19:30 hrs, while I was driving I merged onto Martin Luther king jr pkway from Boulevard rd in Jacksonville Florida. soon after that, I noticed a vehicle right behind me tailegating my truck. he continued to tailgate for about a mile, soon he moved over to the next lane, driving a speed exceeding the speed limit, which was (45), I can see he was tailgating every single vehicle that was in front of him, changing lanes from one to the other, yes he used the signal light. This continued all the way to Soutel Rd. where he made a left turn, and I continued straight on Martin Luther king jr pkway. I know is essential for this company to delivery on time, however we don't need reckless drivers out there, driving like crazy, without regard for the safety of other drivers. It was Dark out there so we were not able to see the driver, but we managed to write down the license plate of the Truck which is (GES 791)

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Chuck46
, US
Jan 26, 2019 11:31 am EST
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UPS Truck In North Fort Myers recklessness driving into a turn area (sign states one vehicle in intersection permitted) from N US 41 in North Fort Myers blocking our view and then turned LEFT in front of us almost hitting our vehicle and sped off
Last theee numbers of plate are 520.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.