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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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5:34 am EST

UPS 1ze80e404248821930

On 12-21-17, I sat in my house all day waiting for 2 important packages to be delivered. Finally at 9:30 pm, the UPS truck arrived. The driver left 1 package on my doorstep, but the most important package (signature required) was not there. I asked the driver about the other package. He told me that he didn't see it. I then explained the importance of the package and gave him a description of the size of the box and that it was a signature required package. He told me that he knew it was signature required and that there were other trucks in the area still delivering packages, that it was probably on another truck. I had serious doubts whether he was telling me the truth, as it was already 9:30 at night and I could not imagine other trucks still delivering packages. I then came in my house and told my wife that the UPS driver just lied to me, probably because it was late and he wanted to go home. The driver was a black man and not my normal driver. I want this complaint to go on his employee record and a follow up call or email. It seems as if few people actually do there job anymore, there should be consequences for failure to do your job. I got an email from UPS that the receiver (me) was not available at the time of 1st delivery attempt. That is a lie and unacceptable. Now it looks like I'll have to stay home and wait another day... why ?

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9:34 pm EST
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UPS 1zf931e90341231701

The above is the tracking number for the package that was delivered to my home at around 7:30 PM this evening. The delivery was 2 thirty pound boxes. The Young man set them outside my apartment door and got my signature. At first I thought it was only one box and I asked him about it but he said no there are two boxes then he turned around and he walked away leaving me to move the boxes inside my apartment . No "have a nice evening" nor any other pleasantry. So, okay he's tired. I went to pick up a box and turned to put it inside. The box slipped and I fell hard on my knee, scraping my face in the process. I yelled out in pain but your employee did not turn to help or see if there was anything he might do. He just left. My knee was in so much pain I couldn't stand on it. But the door was still wide-open and my other package was still outside. There was no one else home, as I live alone so there's no one to help me . I had to crawl/scoot over to the door and somehow roll that package inside where I was able to thankfully get the door closed and assess what was going on with my leg.

I am 63 years old. This young man could have spared ten seconds more effort to put those boxes inside my home. UPS has delivered televisions to me in the past and brought them inside the apartment. Plus, this person was simply rude along with being inconsiderate. Had he done this small thing I wouldn't have fallen and hurt my knee and? After I did fall ? What kind of person just keeps walking? Epic FAIL on so many levels, UPS. This particular employee is certainly NOT an asset to your organization.

I had an amazing experience earlier this week at the Maryland Heights store mailing off a package to my family in FL. They were each exemplary employees. But this guy? I truly don't ever wish to encounter him again.

By the way I was able to get up from the floor and get myself around my knee is very very swollen and it hurts quite a bit. I'm putting ice on it and I will probably tomorrow, depending on how things Go, need to see a doctor about it. It's really unfortunate. I work hard for a living too. On my feet over nine hours a day... he could've helped me.

Thank you for reading my comments and please try to have a lovely holiday...
Sherri Tillman

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9:17 pm EST

UPS the driver

12/21 1:30 pm i seen a ups truck drive pass my house so i walked up to the truck & asked the driver if he had a package for my address he than looked he told me he didnt but he sees it & his computer he continued to look while insisting he didnt see it i asked him if he mad a mistake in delivered it else where because usps told me its been happening with ups often he said we are not usps than drove off in didnt return with my package until 9:30 pm 8 hours later

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4:33 pm EST

UPS [protected]

I just had an oversized package delivered by UPS.The driver left the package on my front steps without ringing the doorbell or knocking on the door. My package could have been stolen easily like they have been before.I saw the driver before he left, called out to him.He ignored me.I filed a complaint against this same driver before for doing the same thing.If I could control who delievrers my packages when I order from various companies, I tell them NOT to use UPS!

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11:04 am EST
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UPS package never been delivered and now returning it to shipper mean while package was paid for and needed as a business we are running

We orders a part paid for the part and shipment since Dec 07, waited for the package to arrive witch it never did called every day after Dec 8, the ups office where the package was kept and everyday they would give us an excuse why the package was no delivered, everyday would be a new driver and that driver couldn't find the address in the mean while the address is in Google and I provided my cell number every time I called so the driver would get in contact with me if they had a problem witch they never did. Finally spoke to a supervisor of the location on Dec 19 witch said to me don't worry we will deliver the package tomorrow Dec 20 from 8 am to 5pm I found a driver that knows exactly the location. Today Dec 20 I call back to make sure they will deliver the package and for my surprise they are saying now that they returned the package to the shipper witch make no sense the package is paid for and I don't even have the shippers information so now who is going to pay me back the money from the part that I ordered why would they even send it back when they promise to deliver it today or was that a quick way to get me off the phone

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9:50 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS driver

I would like for someone to call me. I had rented a house off of John Thomas Keene a route driver for ups bluefield wv small package. While on the clock delivering his packages he went to my husbands job and disclosed personal info about our finances and bills. He has threatened my husband and myself to other employees at EIS where my husband works. My husband is off work due to injury and we have had several calls about JT speaking about our personal business and threats. If I need to I'll get a lawyer. [protected]

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Resolved

I need this taken down. I didn’t realize this wasn’t ups complaints. And I put personal info on there of mine.

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8:28 pm EST

UPS ups not delivering packages when they say

I have 3 packages scheduled for delivery today. My Estimated delivery time was 1:45-5:45pm. One of the packages I have to sign for. It is now after 9pm & still no delivery. I called UPS Customer Support & was told that I shouldn't be mad because my packages won't be delivered today & then the [censor] put me back in the queue. I spent almost 8 hours waiting for my packages & now you guys are telling me it won't be delivered as scheduled. Who is going to reimburse me for my time. Why can't your drivers notify a central office when deliveries cannot be made so customers don't have to waste their valuable time. — smdh

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5:39 pm EST

UPS ups postal service

On December 20th around nine am, a sorry we missed you sticker was posted on my door for a package that was never delivered or attempted to be delivered. The sticker stated the day before(12/19) yet wasn't placed on our home screen door until today. When called about the false package delivery attempt I was told the package had been sent to a service point at 11210 Springfield and that it could be picked up and redelivered to my address by later that night. About an hour later received an email stating that I missed my package that had been delivered on 12/20/2017 at 8:37pm when it wasn't even three in the afternoon. I made another call to ups. I was told by a supervisor that I would receive the package tonight and that the email was a mistake and made no sense due to the time error. At 4:39 pm I received a call from [protected] telling me that my package would not be delivered tonight and that it would be dropped of tomorrow. When I asked for a estimated time I was told it would be when ever the driver made his or her way to my area. Twenty minutes later I received another email stating that I missed my packages that I was informed I wasn't receiving today at 12:31. It was stated that my package was attempted to be delivered. When in all reality no one showed up. At 5:55 I spoke to an agent from costumer service name Selena who stated she wasn't required to give me any of her info for my records beside her first name and she transferred me to a supervisor. When I asked to speak with a supervisor someone by the name of Briana answered. I asked if she was a supervisor and she stated no that she basically has the same power as a supervisor. I then explained the situation to her and when she tracked the package she stated that the package was no longer at the access point and that it would be delivered tomorrow after the labels were changed so that it would be shipped to my address. My first complaint is the false Miss package for December 19th 2017 that never occurred. My second complaint is the Miss notice being placed on my door the day after we so called missed our package. The final complaint is the constant email stating we are missing our package and attempt for shipment when your employees failed to show here

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Update by SanitaM
Dec 20, 2017 5:44 pm EST

On December 20th around nine am, a sorry we missed you sticker was posted on my door for a package that was never delivered or attempted to be delivered. The sticker stated the day before(12/19) yet wasn't placed on our home screen door until today. When called about the false package delivery attempt I was told the package had been sent to a service point at 11210 Springfield and that it could be picked up and redelivered to my address by later that night. About an hour later received an email stating that I missed my package that had been delivered on 12/20/2017 at 8:37pm when it wasn't even three in the afternoon. I made another call to ups. I was told by a supervisor that I would receive the package tonight and that the email was a mistake and made no sense due to the time error. At 4:39 pm I received a call from [protected] telling me that my package would not be delivered tonight and that it would be dropped of tomorrow. When I asked for a estimated time I was told it would be when ever the driver made his or her way to my area. Twenty minutes later I received another email stating that I missed my packages that I was informed I wasn't receiving today at 12:31. It was stated that my package was attempted to be delivered. When in all reality no one showed up. At 5:55 I spoke to an agent from costumer service name Selena who stated she wasn't required to give me any of her info for my records beside her first name and she transferred me to a supervisor. When I asked to speak with a supervisor someone by the name of Briana answered. I asked if she was a supervisor and she stated no that she basically has the same power as a supervisor. I then explained the situation to her and when she tracked the package she stated that the package was no longer at the access point and that it would be delivered tomorrow after the labels were changed so that it would be shipped to my address. My first complaint is the false Miss package for December 19th 2017 that never occurred. My second complaint is the Miss notice being placed on my door the day after we so called missed our package. The final complaint is the constant email stating we are missing our package and attempt for shipment when your employees failed to show here

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1:25 pm EST

UPS the delivery woman

I live in the country outside of a small town any time I have order online ups driver has noticed where some of my family works and will drop my packages off at there work in town and expeckt them to get them to me she is to lazy to deliver the packages to the addresses on the packages so she lerns family trees and where she can drop off things and have someone else deliver it to the correct addresses for her

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12:13 pm EST
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UPS customer service complaint

Tracking 1Z24351E0336081426

The package had an incorrect address. We called to change the address and to have the package shipped again. Employee ID TPA1KEF was very rude, and deliberately canceled the package. Because he canceled it, we were unable to pick it up or have it delivered. We had to contact the sender to help us. This cost our project a lot of time and money.

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Update by Maria TMC
Dec 21, 2017 3:04 am EST

Good idea.

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10:58 pm EST
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UPS package delivery

My parents live on a country road, and it seems the ups driver simply writes "unforeseen weather conditions" on the package and refuses to even try to deliver it. We have seen them at the neighbors, but all of our packages the last two weeks, and there are many given it's the holiday season, have not been delivered, nor do they call en route to see if we can meet them. They call at the end of the day (if they call at all) when the package is back at their service center and I have to drive 35 minutes each way to pick it up, if I can make it in time after work and before they close. This is a ridiculous inconvenience and I am incredibly disappointed in their service.

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10:15 pm EST
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UPS express mail

Hello my name is Mary Miller. I was to receive a package today that I paid $20.00 to have it expressed mailed to me. I contacted online to find out what happened to my package. I was told that with the volume amount of packages being shipped that it was first come first serve. I then asked to speak to a supervisor and was told by the supervisor that the package should have been delivered today 12/19/17 but it was sorted wrong so that it could take a few more days. I am disappointed in this. When a customer pays for express delivery and it is not delivered when promised or not delivered when UPS tracking screen states that it will be then I believe that the money should be reimbursed. I could have had this item mailed normal and it would have reached me in the same amount of time. The tracking number that I have is 1z9v85180119409828. I am Asking for a refund. It blew me away with the way the staff typed to me on the online chat. I am very disappointed with UPS and will not recommend anyone to ship with express mail thru UPS.

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3:41 pm EST
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UPS drivers cutting through posted residential streets at a high rate of speed.

Drivers are using posted residential streets as a short cut to get to the warehouse. I see several trucks speeding down Bloomfield Ave. Foster Road and/or Bechard Ave, in Norwalk Ca. in the late evening. There is way to many trucks to be making deliveries. If there is another UPS or worst a Fed Ex truck next to them at the stop light, they will drag race to the next one. All the trucks are licensed for 26, 000 lbs. and the street are posted for under 10, 000 lbs. They are not exempt. I followed one truck last night and he was traveling on a narrow residential street on a curve at 40 mph and when he reached Bloomfield Ave, which is posted 40mph, he accelerated past 60 mph. This goes on way past 8pm. There is no reason why they can't use Carmenita Ave which is a truck route and would be a direct route.

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11:46 am EST

UPS non-delivery of one box of kirkland hair product ordered 10/24/2017

Ladies and Gentlemen-On 24 Oct. last I placed an order # [protected] with Amazon which was shipped out the next day; the total amt. charged was $24.64.( I receive my mail at the Wilmette, Ill. post office.) However after waiting for some time, and discussing the matter with the post office who knew nothing about this order, we went to the U.P.S. computer site and got a 'Proof of Delivery' printout tracking # 1Z2EE9400307317220 on 11/15/2017 -this also mentioned the order was d
"delivered" on 10/28/17 at 4:35 PM and left at "FRONT DOOR"! I called my local UPS office at [protected] and spoke with 'Jean' who said they could do nothing and to call [protected] and spoke with Bob who discussed resolving this matter -to date NOTHING has been done. Cannot believe a driver would simply leave my order at the front door of a public post office for anyone to grab! I order many things by mail, but now fear this situation will be repeated. Please help
John J. Zender, Jr. phone [protected]
P.O. Box 31, Wilmette, Ill. [protected]

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11:46 am EST
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UPS redelivery item

Hi,

I was promised on Three occasions a rescheduled delivery date, but item has not been delivered.

I have made Four extensive phone calls to Ups, but not had any success in rectifying this ongoing dilemma.

I am therefore seeking some answers from you, and wishing to make a claim relating this matter.

This delivery company is by far the worst incompetent, inept, disorganised, shambolic service I have ever encountered.

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9:24 am EST

UPS delivery/pickup of packages

1Z7V0E890329842756
1Z7V0E890329842765

Payson, Arizona
UPS delivery station on Aero Drive.
12/19/17 date of event

These two heavy boxes (2 rolls of ULINE Butcher Paper) were supposed to be delivered to our business address on 12/18. Note was left by driver to call UPS for pickup or re-delivery instructions. I called the number on the UPS delivery notice left by the driver, in late afternoon on 12/18. Person told me my husband could pick up the two boxes early this morning, on 12/19, before they got loaded onto truck for delivery. I verified time to be there and told him we would be there. This morning, at 7:30 a.m., my husband arrived as instructed and asked for our two boxes. First, one employee screamed at him, asking him "Who told you to come here? You can't come in here!" My husband stated that he was doing what UPS person told him to do - to show up with the UPS notice and pick up the boxes. My husband calmly told him that the two boxes (very easily identified - they are 4 feet long and 18" square) were laying right there. Another guy YELLED at my husband, "HOW DO YOU KNOW THOSE ARE YOUR BOXES?" instead of simply matching up the numbers on the UPS notice or even asking my husband for his name. My husband told all of them that he was doing exactly what UPS told him to do, to come pick up his boxes. The driver that delivers to our business then refused to get onto the computer, so that the boxes could be released to my husband. He was yelling, saying "I'M NOT GOING TO DO IT!" My husband calmly told him, "Look, I'm doing what UPS told me to do. And, it's saving you one delivery today. I thought it would help you out." The driver refused to help. The woman working took the slip and got onto the computer to do a release.
There were 3 men and 1 woman working. The woman helped my husband carry the very heavy boxes out to his truck. My husband never lost his temper or yelled back at these extremely rude employees. He is 67 years old and not well. The 3 men were extremely rude and hateful - screaming at an older man that behaves like a gentleman. One of them said something about being from Show Low. This should not be tolerated in an employee. We are your customers. We paid a lot to get these two boxes delivered, and then end up picking them up ourselves and being abused this way. I'd like to hear a report on this - if your employees were even talked to about their horrible customer service. Thank you. Linda & Steve Rogers [protected]

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5:28 pm EST
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UPS delivery/pick-up or lack thereof!

We have been using UPS for years, and the last 2-3 months our delivery's are either not made or EXTREMELY LATE! And pick-up's are generally not made (when scheduled) and the driver leaves without half of the packages that are supposed to be picked up! As a manager in Vicksburg, MI it's difficult to run a business when you are depending on parts to be delivered. Especially when we have paid for next day delivery. And nothing shows up. Al Webber is by far one of the worst drivers we've ever had.

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5:02 pm EST

UPS drivers speed in parking lot and parking across handicap path to building

Driver of truck #653562 Topeka KS. Was going over 10 mph in the parking lot of the Easter Seals Capper Foundation. He also parked across the only access to the building for handicapped individuals. This facility works with the handicapped and for him to block there only way in is not acceptable. There is a large median between the parking lot and the building and the truck as you can see in the second picture blocks this path.

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4:45 pm EST

UPS ups driver

Last week, we had a UPS ddriver deliver a parcel to our home. On our front porch, we have a dog hosue and our pet cat had a litter of kittnes, which were playing as she delivered. She mentioned to us, that she had a friend who rescues cats and would take them. We told her that our cats were fine and we did not want to rehome them.
Today 12/18/17, she pulled up in our driveway, NOT to DELIVER a package, but was on the front porch petting the kittens when I opened the door. She seemed surprised and said again, that she had a deal for us, if we let her take our kittens. She stated her friend will take our kittens and give them a better home, and in turn will give us a wild cat to keep outside instead.

I understand her passion, but do not appreciate that she is on my porch, possibly to steal our pets. If I return home from work in the near future and have no cat or kittens, I am certain she will be the reason.

While I do not wish her to be reprimanded, I want to make you aware of this situation, as I am uncomfortable with her "stalking" our yard to take our pets. They have a good home, and I do not need a USP driver policing my pet parenting abilities.

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2:19 pm EST
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UPS delivery

My packages are consistently left at the wrong house. I got one today a very expensive purse that was just thrown over the fence and their dog tore up the box. I understand the confusion because I live at 109 Indiana and there is also a 109 North Indiana. If there's a way to make the driver pay more attention to whether it's the 109 or 109 North it would be very much appreciated.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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