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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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D
5:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom re: request for a letter confirming that an unauthorized sim swap was done since 12 november 2018 to submit it to sapfs: ref [protected].

---------- Forwarded message ---------
From: david rakobelwa
Date: Thu, 10 Jan 2019 at 17:16
Subject: Attempted Sim Swap on my Vodacom contract Simcard (Cell no.[protected]) on the 12th November 2018
To: [protected]@vodacom.co.za

Dear Sir/Madam

As per telephonic conversation with Nceto, Luthando and lastly Kagiso regarding:
1. My request for the letter from Vodacom confirming the above matter since 12th November 2018 in order to furnish it to SAFPS as soon as possible, as the matter has been dragging on for too long; and
2. A request for an investigation into the matter by Vodacom and to get a report as soon as possible in order to lay this matter to rest.

I have just been told about the procedure to log a dispute myself with the Fraud Department just Yesterday . And to furnish the attached documents on the email they also given it to me as well just Yesterday.

And thereafter the Fraudster hacked into my banking account and opened accounts everywhere including applying for a Direct Axis loan after he retrieved my three months bank statement.

Apparently since last year since the above stated date I was told that a request has been logged for me to the Fraud Department, and that I will only get a letter from them confirming the attempted fraud after they have investigated the matter further.

To date nothing has been done by Vodacom since the 12th November 2018 except only reversing the Sim Swap.

Hoping you will attend to this matter urgently

Thank you.

Sincerely Yours
Rakobelwa D.K

PDF fileScan 10 Jan 2019 (2).pdf

PDF fileScan 10 Jan 2019 (3).pdf

PDF fileScan 10 Jan 2019.pdf

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B
1:18 am EST

Vodacom cancellation due to my father that passed away...

I have been struggling for two weeks now, to do the following:
My father recently passed away and I can't seem to get assistance for anyone at Vodacom to do the following for me. My mother is also ill and her line is now suspended and I can't leave her alone without a cellphone that is working.

Please find attached the death certificate, copies of ID's and Affidavit for Alexander Henery and Yvonne Henery.

Please can the following contract [protected] be cancelled, please can I get the cancellation fee for this number.

The second number on his name [protected] needs to be moved over to pre paid as this is my mother's number and I need to activate this number asap.

This was my reference number from Vodacom, when you dial 082 1905 EC-1RSC-3PJX6G

Regards,
Bianca Henery
[protected]

Please can I get urgent feedback on this matter.

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A
7:40 am EST

Vodacom iphone 6 contract phone

I took out a contract on the 18th december 2018 on a ihpone 6 and two weeks later it suddenly stopped working. On the 2nd january 2019 I took it to vodacom repair centre and after a few days I was told that the charger block is damaged and that it cost r5000 for replacement phone. I rejected the quote because I cnnot afford to pay somuch, which means im a looser either way because I got to keep paying now for the next 24months on this contract but I cant use the phone. I fail to accept or understand that a brand new device can pack up just after two weeks, because how many times does one really charge a new device, that it can get damaged in such way? I have this contract for less than one month and im not there is nothing they can do?

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4:01 am EST

Vodacom cancellation of a product never ordered.

Vodacom should have a dedicated email for cancellations and complaints. I dont have time to call and sit talking and explaining for half an hour.
[protected] - package delivered and signed for by my personal assistant. When I opened it, it was yet another mobile data device which I never ordered. Trying to cancel since October 2018. Have spoken to many customer care operators to no avail. I am sitting with the device which I have not opened, being billed for it and dont want it.
How do I get this cancelled and returned to Vodacom.
[protected] - expired March 2018 - never received a call to upgrade and yet it continues. It is also a mobile data device. It hardly worked. Want it cancelled.
[protected] - expires 01/02/2019 - dont want it either. Want to give notice on this one to cancel on expiry.
[protected] - no idea who owns this number or what it is for.
My cell is [protected]
My personal assistant is Tracey on [protected]. She knows what is going on to so please call her and not me as I am impatient.
AJDC Trindade

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3:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom data contract cancellation

I cancelled a contract two years ago (Dec16) by following the steps outlined to me on a call, There was no confirmation but after calling many times I received a confirmation [protected] that the contract was cancelled. Since then my account was handed over to debt collectors, I emailed them and Vodacom many times and Vodacom acknowledged the fault but a misdemeanor was logged on my credit record and I cannot get hold of anyone to assist me in fixing this.

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9:55 pm EST

Vodacom debit order date

I took out a Vodacom contact sometime last year and for all those months Vodacom has been debiting on the wrong date, I went to the store they couldn't help me I also called the customer care but it's still not fixed. My bank charged me for an insufficient debit order now I have to also pay Vodacom an extra R100 because they debited on the wrong date?

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12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom network issue

Good day

The last view weeks we have trouble in this area with we cant receive calls but can make calls can you please [censored]

can you posable change frequency or see if the problem is with one of the towers

we are staying near delmas on a farm plot 17 modder east orchards you can also find us on google maps as crystal waters

my phone number is [protected]
my email adres is [protected]@gmail.com

Regards
Monnique

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8:18 am EST

Vodacom best service ever

In September 2018 a new cellphone contract was taken out at a Vodacom Branch in Newcastle (Newcastle mall) the contract that was taken out was on a Samsung A8 with this deal you receive a Samsung Galaxy A8 + Samsung galaxy grand prime pro+ free samsung Galaxy gear VR Headset and controller valued at R1999 for R449 pm X 24. The assistant at the Vodacom shop Mpho was the person that assisted in this. When we received the 2 phoned we asked about the VR Gear and controller and he said that the Samsung Rep is on leave and we will get it the following week. Every week we went into the shop asking for the promo item and every time the same story Mpho said he will phone us the next day. Then after several phone calls to Mpho and him promising to phone within the next hour a visit was made to him in person on 11 December (Camera footage available at the store) whereby I was treated like a criminal and most of the time ignored. I spent more than 45 Min in the store and left as my lunch was over. I was then stopped by a man that gave me the number of Solly, Solly is apparently the area manager. After 2 attempts Solly was reached and the problem explained on 20 December. After several (recorded conversations) with Solly the manager at the branch Moud phoned me and on and said that she apologises if they where wrong. (conversation recorded) On 3 January Moud phoned to say that they recived the promo item and it can be collected. My father went to the store and collected the VR the VR was not as per promo item (proof of promo can be supplied) the VR is also not even half the value of the promo item. I immediately contacted Solly via sms and recieved no response on Friday 4 January when Moud at the branch was contacted (recorded conversation) her response was it is the same and that I must come to the shop so that one of the vodacom employees can teach me to use the item as I do not know how to use the item. After several (proof can be supplied) attempts Moud keeps to her story the VR promo I have proof of is for the wrong month and that items is discontinued and excuse upon excuse for why I am unable to received promo item. This matter is now going on as from September please can you help me.
Solly [protected]
Moud [protected]
Mpho [protected]
My Contact number [protected]

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2:33 am EST

Vodacom fraudulent add-on product

I have had a contract with Vodacom since approx Oct 2014.
Early 2017 I was contacted by Vodacom regarding an add-on contract, which I declined. I thereafter realised that there were additional funds being deducted via debit order from my account. I contacted Vodacom to query the same and a second contract was indeed added to my name. I never agreed to this and never received a simcard. These debit orders have been deducted for longer than a year and upon querying for the third time, I was referred to their fraud department. On 16/07 Vodacom agreed to cancel the contracts and refund me a dismal sum in respect of the add-on product. This refund was calculated from Dec 2017 to July 2018 despite the contract being in place since approx June 2017. I was instructed to respond with my banking details but I instead queried the same by replying to ********** and ********** on 23/07 and again on 26/07, and have yet to receive any response.
I further posted this feedback on Hello Peter on 17 Aug 2018 and Vodacom responded to say someone will be in contact with me. On 21 Aug I received an SMS saying the issue is resolved and Vodacom are closing their ticket. I have since asked for feedback several times and no one is prepared to assist.
Absolutely shocking that:
a) An add-on contract is in place without my consent
b) It is a battle to get always get clarity from Vodacom, considering my first inquiry was in 2017.
c) Vodacom is closing an unresolved dispute.

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3:13 am EST

Vodacom e-mail

My modem cell no. is [protected] . My e-mail rejects any password, and this is going on since 18 November 2018. I have requested help through the customer care service department to the IT department but yet my problem is not resolved. Is this a matter of not caring because I pay as you go, or a silent request to end all current and future business with vodacom.

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12:07 am EST

Vodacom apple iphone 6

Good day, the I phone 6 device I have being struggeling with connection issues. The phone was sent to a Vodacom outlet whereby the phone was sent to Vodacom care. I have since sent the device 4 times back with the same issue and find this unexceptable. I do standby duties and need my phone to perform these duties, now approximately I have being 8 weeks without a device and am getting fed up with the incapabatility of the Vodacom staff to resolve my issue. The most recent job nr is [protected], and if this is not resolved a.s. a. p I am taking this further. This is totally unexceptable. I have a clean record with Vodacom and have being a loyal customer for many years. If this is how Vodacom treats there loyal customers I will take my business else were and will make sure on social media that everyone knows this. I want to put this on record that I am utterly dissapointed in the Vodacom service and the way they are treating this matter.

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4:32 pm EST

Vodacom service

Good day.

I am currently having a debit order issue with Vodacom. Vodacom is suppose to be investigating the issue and up until now, I still haven't heard anything back from anyone, and it's 3 months later. My data was cut off and therefore no more debit orders were to go off until the investigation was completed.
None of these issues would have been caused if the debits were taken off from the correct account and not the one i had canceled.
I had notified Vodacom Customer Care, as well as the Accounts Department, far in advance before the debit order took place.

My new account details was given and confirmed by the accounts department and yet Vodacom continued to debit from the wrong account. I now have been charged with penalty fees including the amount of my contract per month since this issue started in September 2018. The debit order was suppose to go off from my new account in October.

Vodacom continued to debit from the old account for October and November and my new Account details was only confirmed last year December after I went to Vodacom Cavendish Square.

After I contacted Vodacom, went into the Vodacom shop and my new Account details was confirmed, Vodacom debited the full outstanding amount out off my account today on 03-12-2018.

Vodacom however gave me double the data, but unfortunately this isn't beneficial to me at all. I have a strict and tight budget and due to Vodacom not doing their work properly, it has now interfered with other responsibilities I have as well as left me with a shortfall in my budget.

This can not continue!

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12:40 pm EST

Vodacom poor and no reception/coms in richmond kwazulu-natal

Having returned from a visit in rural Transkei and to experience a working Vodacom 4G to nothing in Richmond KwaZulu-Natal yet again This is a constant problem in our area- we do live in Richmond where there in constant break inns and have not others means off communication. I am seriously considering taking this matter to the small claims court, as we are paying for a service that we are not receiving

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7:46 am EST

Vodacom contract - reference number [protected]

Reference number: 23 16 25 58

After I moved to SA in AUgust I was interested in signing a contract. Vodacom was promoted as best provider - I was also told that it is actually very easy to sign up for a contract - however I have to have a bank account for 3 month.

On 22nd December I went to Gardens in one of the Vodacom-stores and wanted to apply for my wife and myself. The new phone and the contract should have been a Christmas present for my wife. The attendant was nice and very helpful, nevertheless I had to bring more and more documents (passport, ID-Card, resident-permit and finally a confirmation that I work in SA).

Actually that kept me busy all day.

Eventually I received an e-mail from VODACOM: Vetting application notification, refernce number 23 16 25 58

The shop-attendant confirmed that everything will be sorted out on 24th December.
I returned on 24th and was told it is Christmas it will take more days. No support - no furtherr information - it is up to the supervisor - we are very sorry.

This whole process was quite frustrating and in particular time-consuming. If an e-mail is pending the least to expect is to be notified either way.

No information at all is no customer-service and not acceptable. The supervisors did just not do their work!

To cut it short:
the whole service was very bad, my disappointment very high and a lot of time lost.

It would be nice gesture if a final decision could me made and Vodacom will accept my wife and myself as new customers.

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3:53 am EST

Vodacom reoccurring data used before ones off data

I get 1G reoccurring data monthly. On 17 December 2018, I bought an additional 2G for 30 days, anticipating the Christmas season higher usage. Thinking that I would have more than enough data for December and January, I noted that on 2 Jan 2019, the reoccurring data for Jan is being used while once off remaining 1.4G is not being used and will expire on 16 Jan 2019. I went to Vodacom Brooklyn to ask to have it swapped around, but was told that the system doesn't allow for that.

This means that I'll will have to use up the 1G reoccurring data and the once off will expire on 16 Jan 2019, leave me 15 days without data.

To me that is an unfair deal.

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1:56 am EST

Vodacom broken bluetooth headsets / lost 10gb data offered in contract

I applied for a Vodacom contract with their offer of Huawei phone and bluetooth headset, and once off 10Gb data. I received the phone, data and headset, only to find that the headset supplied is faulty/damaged. I contacted Vodacom, and they said they do not replace the headset, they will replace the headset with the cell phone. I told them there is nothing wrong with the cell phone, and that the 10Gb offered once off was used to download apps on the cell phone. When I asked how will I get those apps onto the new cell phone, they said I cannot, the apps are lost, nor will they provide additional 10Gb to download apps on new cell phone that they want to take back in order to replace damaged bluetooth headsets. This is blatant fraud and false advertising, they offer the 10Gb once off with the contract, but if they supply a faulty unit/accessory, then the customer looses out on this offer. I have also had the phone put down on me 3 times by the service consultants at 082 1945, names are C. D, Gugu and Kageletho, trying to just speak to a manager to try and resolve this. This shocking service from Vodacom, false advertising, and fraud.

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6:27 am EST

Vodacom billing for fibre

My Vodacom fibre service (account number: I7346311-5) was installed on 2 November 2018. I was told by the consultant who came to my home and took my order that I would not be charged for the first month (November), so that I could cancel my Telkom ADSL service, which requires 30 days to cancel.

I just got an invoice for November and December, and the debit order for both months went off my account. I called the Vodacom support line, and was told that the consultant did not specify a "first month discount" on my order, and that I should contact her directly.

However I do not have her details, nor the time to make further Vodacom support calls - both the wait and the calls themselves are quire lengthy.

Could you please resolve the issue as painlessly as possible, and reverse the amount I was charged for November.

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4:28 am EST

Vodacom data not loaded / unauthorised changes to contract

On 1 December 2018, no data or airtime was loaded. After numerous calls, posts on facebook page, etc, it was FINALLY loaded on the 3rd of December. I then had to fight for my previous month's data that was just taken. Whilst waiting for Vodacom to sort out their error, I had to purchase data.
Same story again on 01 January 2019. No data loaded. A call to the Call Centre, and we are told it is an upgrade issue and nobody is there to help (yet I upgraded in July, and between then and end November, no problems).
On 02 January, I went to a Vodacom store, only to discover that Vodacom had REMOVED my My Meg 500mb data bundle (which is valid for 24 months) and that was why I was not receiving my data. Funnily, the amount I must pay remains the same.
The vodacom shop kindly logged a service complaint [protected] (the first number could be an I) and STILL the problem has not been solved and STILL I am without data.

My contract states that I will receive my airtime and data bundle on the 1st of every month. For the last two months - I have had to fight tooth and nail to get this matter resolved AND incur unnecessary expenses by having to purchase data.
How much longer must I wait and how much more must I spend before this matter is resolved?
My next stop at close of business today is the Ombudsman and National Credit Bureau as Vodacom seems to think they can do what they want and we, the client, the idiots contributing towards their empire must just suck it up!

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12:43 am EST

Vodacom contract

Good day

Last week, Tueday 17 Dec 18, Vodacom phone me with regards to my current contract. They could see how much I am paying and on which contract I am currently on. As it was due for my upgrade, they were offering me 5G for R200 a months, and because I am loyal customer for more than 5 years, they are also sending me a Huawein router for free. They said my number is not going to change, everything stays the same, I am just going to pay less now.

Few hours later, i got an sms that says, your Vodacom order and the package is on its way to our couriers.
Didn't place an order? Email [protected]@vodacom.co.za

I immediately emailed, as I was a little bit unsure of the 5g, they said nothing about airtime.
I asked them, not to deliver and please explain to me first the 5G, etc.
Got an response with an reference number, will be in contact in 24 hours.

they never contacted me back and the next day, they delivered my parcel.
Few hours later, another SMS, your number 082... Has been activated
I phone 082 111 right after I got the SMS, can't help me, I must phone the next day, as they are already closed.
Friday, 21 Dec 18, I phoned again, they told me it is a separate contract that they opened and has nothing to do with my cell phone number, I asked them to cancelled it. They can't I must phone
082 1945
After talking to so many people that morning, they said they will arrange with courier to come and collect the parcel this week and then I must phone again after 4 days to cancel.
They refused to give me an reference number for my call and if my query has been logged.

I am still waiting for the courier, I phoned in 7 days time to cancel, it is highly unacceptable.
Now they are going to deduct money from my account and I still don't know what is going on.

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10:22 am EST

Vodacom disgusting customer service

on 27th of December my partner and I went into a vodacom store so that we could pay our account. We entered the store in a very good mood and were greeted by a consultant who clearly does not understand basic customer service. While my partner and I were stood by the counter mid transaction the consultant proceeded to help everybody else but the customers that were infront of her, she decided hugging her friends was way more important than helping us pay our vodacom account to add to that she even went as far as committing gift card fraud all while we were just trying to pay our account. When we confronted her about the poor service she then decided to shout at my partner. When asking another consultant for an email address to complain as well as the consultants name she decided to scratch out the information so we would be unable to complain about the service.

Part of the problem firstly is that there was no manager in the store which then allowed the consultant to think that she was able to speak to my partner however she pleased and showed the both of us that she has no regard for how she speaks to paying customers or any regard for wether or not she keeps her job. This was evident when we asked her fig she would speak to us in this manner where the manager was there and she replied "yes, I will speak however I want whether he was there or not." This is not the standard that we are used to when entering a vodacom store and it is a gross violation of respect on the part of the consultant.

The consultant in question is lady by the name of Ntombi Khumalo and I feel that the managers need to deal with this situation with outmost severity in order to insure the standard of customer service is reached because this clearly an individual who does not want to work in the store so subsequently they should not be let to. I would like to be kept in the loop with regards to the outcome and If no action is taken I will escalate it further myself.

regards
Michelle & Theodore

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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