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1.2 656 Reviews

Waffle House Complaints Summary

30 Resolved
623 Unresolved
Our verdict: If considering services from Waffle House with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Waffle House reviews & complaints 656

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Newest Waffle House reviews & complaints

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S
9:04 am EDT

Waffle House service

Visited your new Restaurant on Joe B. Jackson in Murfreesboro, TN this morning with my husband. Employees were everywhere but unfortunately we landed a waitress who was at the tail end of her shift and mentally was already out the door (Betsy). She asked what we'd like to drink twice - had to beg for creamer & sweetner. Got our order wrong (no cheese in the eggs) (no toast) then never saw her again. Cook had to bring jelly & correct order. Alternate waitress (Brit) refilled our coffee & brought the customer next to us silverware so he could eat (so slipped her the tip instead). Oh had to help ourselves to the syrup behind the counter also. Hoping to see changes at this location or heading to IHOP.

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J
12:47 am EDT

Waffle House a worker

One of your waitress named Ashley Fleming is have sex with customer in the parking lot for drugs, and is smoking pot and and dope at the back door when she says she on her cigarette breaks . I find it outrageous that you would let someone work for waffle House with the things she's doing when on the clock . Makes me wonder what else does waffle House allow their employees to do and get away with and to think it's consider a family restaurant . What's going to happen when a child See's her in the parking lot having sex with someone or she contaminates the food with her hands from residue on her hands from the drugs she's doing in waffle houses very own parking lot. You should be ashamed of the kind of help that is hired .

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7:19 pm EDT
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Waffle House wrongful termination richmond, ky. unit 750

I worked at this Waffle House over a year. The store manager smacked my hands and treated me awful whole time I worked. Even though I never was late or missed without dr. Notice. I worked second shift the whole year except last month I was there. The girl who was also a server had a vindetta against me cause my sister used to date her husband years ago. Well the last day I worked, the server who didn't like me went through my tickets for customers while we were in middle of the shift and found a ticket I rang up wrong and gave customers ten dollars too much change back. She told the manager I put the ten dollars in my pocket. Well I was unaware what was going on when the store manager came to me and told me to clock out at ten thirty a.m. when my shift didn't end till two p.m. then I get letter of termination stating I took ten dollars from a messed up ticket and put in my pocket. Needless to say cameras weren't working. I got fired because I messed up one ticket for ten bucks. First time by the way. Got lied on by server who hated me. I was in cosmetology school as well and have had to quit school over this to so I can find another job to pay my bills. I'm a single mother of a two year old and it's hard enough to find job. Little long with a place saying I took ten bucks over the word of a server whom everyone knew didn't like me and they have no proof because I never took a penny and didn't even get asked about it or anything. I had never even been wrote up once the whole time I worked there. This happened last sunday. I don't know how I'm gonna pay my bills or nothing now.

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L
3:24 pm EDT

Waffle House racist manager

I have a Waffle House that is less than a mile from my home. Over the years, it became a favorite, and I'd read a newspaper or book while eating great food. Sometimes, a server would go above and beyond, and I would, if I could give a 50 or even 100 percent tip. I guess the word got around, and my treatment there was usually very good, no matter if I tipped a lot or just 20 percent.

About a year ago, management changed, and an African American female took over. She and her daughter (who was hired) were very loud, and didn't provide good service but expected huge tips and sulked if they didn't get what they thought they should get. The last time I was there, the manager took my table and interrupted my reading constantly, to the point she had to know she was being annoying. When I would tell her I didn't need anything, she say, "Yes MAY-AM!" in that stereotypical voice that you hear blacks use on television to indicate that they think that they are being treated like slaves. I was being polite, and treating her no different than others, but got this to the point where I just wanted to leave. She was not treating other customers this way, I looked up and noticed. When I paid my check, I gave her the standard 20 percent, though with her behavior, I didn't think she deserved it--the food was good and timely, so that's what got the tip. She looked at the tip, made a face of disgust, and walked away. I had had her daughter as a server before, and got the same "Yes MAY-AM!" treatment, so I'm not sure if they just hate white people, but I don't think so, because I was the one singled out. I was not going to say anything about this, but I've started going to a waffle house across town because I love the food, and have been getting wonderful service, friendly people. I saw a server that i remembered today, and we got into a conversation. She agreed that it was a really bad place to work because of this individual's racist attitude. Saying all of the above to say this--I didn't treat this manager any differently than any other person, no matter what race. I would not give a 'sub standard' tip (only 20 percent) to someone just because of the color of their skin. I don't want someone to suck up to me, or act out stereotypes which disrespect themselves as much as they disrespect me. I want to be able to go to my old WH rather than across town, but I don't want to run into this experience again. I think this manager knows how to be polite and appropriate, but has some personal issue against whites and found me a good target. I don't know what could be done about this, as we all need our jobs, could she be sent to cultural sensitivity training? I really don't want anything out of the ordinary when I go to a WH. A friendly greeting, quick and polite service, and that's all. But I had these experiences with this woman and her daughter. I was told by another server that she gives most of the hours and tables to her daughter. Don't know if that's true, but her behavior turned the place into a place I avoid rather than frequent.

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7:27 pm EDT
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Waffle House ear-splitting rap music, employees powerless to turn it down

04/17/2019, waffle house on peters creek road next to i-81 in roanoke, va.

On our way home from the hospital (my wife had just had spinal surgery), we stopped to get lunch and were surprised to see that the restaurant was practically empty. Thinking this was a good thing, we sat down and ordered. The music was too loud, but it was not "noisy" (e.G. Darius rucker singing wagon wheel). By the time our order was served, the music had switched to violent, cop-killer rap at an increased volume. I don't believe anyone had adjusted the jukebox, rather the recordings were louder and the sound much more strident. By the time the 3rd rap piece was playing, I asked the waitress if she could turn it down some and she said she could not because "a customer had put money in the box". Subsequently, I heard her tell another customer the same thing. At that point, we left without finishing our meals and another customer or two did likewise.

My suggestions: at the very least, the staff should be authorized to turn down the volume when customers complain that the music is too loud and/or offensive. If that is not possible for some reason, the music selections should not contain anti-cop rap or political rants. If that's not possible, please remove the jukeboxes!

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Update by diemkae
Apr 20, 2019 7:31 pm EDT

Correction - location should be Peters Creek Road near Rt 581 Exit 2, in Roanoke, VA.

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K
3:59 am EDT

Waffle House poor management and customer service skills

First and foremost when I first arrived at Waffle House I was almost knocked over by the "manager on duty Ky" who was horse playing with another employee. Then when my order was called he lends on the grill for an additional 3-4 minutes before dropping any food; my server overheard my conversation with my sister and she told her manager to hurry up and drop the food and he responds and say girl don't be rushing me. She informs him that I made a comment about it and he then leans back and look at me and makes the smart comment "it's going to be 38 minutes to an hour on my food." When I did receive my food, my bread on my sandwich was burnt. And as a manager he never tried to address the situation nor apologize for the horrible customer service!

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J
10:01 pm EDT

Waffle House management and employees being racist and biased

Im a former employee of waffle house and my friend still works there. I quit becayse I was having to handle alot of racism and biased ways from management from and employees. Shanti has a best friend that comes down from out of town and works 50 hours in 3 days while other employess are only getting 25 or less. Paradise is her name. And she had made 4 employees walk out and quit but she stays and picks and bullies all of the white employees. It isnt right. They live and work together and paradise goes home and talks to chanti about employees and doesnt hear the other side and then your hours are cut... Or your not working a good shift so make no money. I loved my job. I left because im moving but since I left my friend calls me all the time crying about what they have said or done this time... It isnt right. Only 3 white people the rest black and they bully and get in this pact mentality. I also thought it was a rule that management couldnt live or hang out with employees.

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Sulphur7
, US
Mar 25, 2019 10:26 am EDT

Have you tried contacting corporate or if it's a franchise, the franchise owners? I'm not surprised to hear about racist blacks in the workplace. Really though, you may want to think about getting another job as who wants to works with marginal co-workers?!

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U
8:51 pm EDT

Waffle House meats

Your meats are horrible! I know the corporate [censored] don't care and I'm a regular customer. I've been eating in your stores for years but y'all just don't care! Your meats have too much fat on them, they are too thin cut and they just don't satisfy your customers. I just heard another customer say last night they didn't like them either! Y'all are a piece of [censored] company. When I order a Tbone or a sirloin I want it too be a $20 piece of meat not a five dollar piece of meat! Straighten your [censored] out and please your customers waffle house or I won't come back!

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M
11:50 am EDT

Waffle House laziness while being paid to work

I want to eat at waffle house 231/431 highway Meridianville Alabama. I had to look around to see where there was a clean spot to sit at. Most of the tables weren't even wiped off. The counter needed to be wiped off, also. I noticed the manager standing and talking to a customer while he ordered his food. I ordered my food and while it was being prepared until it was put on my table, the manager stood and talked to that customer. (The food was good.) Then, while I was eating, she went and sat down beside him still talking and scrolling through her phone. Two other waitresses also stood around talking to each other. I thought to myself, If I were the owner of this store, I would want them to keep their selfs busy while I had them on the clock and was paying them. There were tables that needed to be wiped off, the counter also and the floor needed to be swept but no one was taking care of that. It was not extremely busy. I paid my bill and started out the door, I noticed they were fingerprints all over the glass door that needed to be cleaned also. I just don't understand how they could live with their conscience? I would feel guilty.

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C
7:41 pm EST

Waffle House cashier

On March 2 I went to the Waffle House in Hope Arkansas. I purchased the sirloin breakfast...for 9 dollars and change. With tax the total came to 12 and change. I did not get a receipt however. I was checking my account balances today though and noticed a 17.27 charge on my card from this restaurant. How is this possible? Did the cashier add a tip? I got this food to go so a tip was not given. I haven't gone to the store to complain since i have no receipt but it really aggravates me that people steal like that. She probably does it all the time.

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2:43 pm EST

Waffle House unfairly fired

I have been training for awhile at unit 1433 in sylva nc and I was supposed to start being a waitress on my own, however the new manager didn't think I was ready, I know I was ready and I have been working very hard and enjoyed working and he would not even give me a chance to be on the floor without a trainer and fired me while also telling me that he has seen my dedication when working.

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D
8:28 am EST

Waffle House service

The server is more worried about the older man getting their stuff then check in on her other tables every time I go here and whenever I have her she never checks back on on us this is ridiculous I waited at least five to ten minutes to get to to go boxes and then I didn't even have to ask her I had ask another associate she does this all the time to me I have a great day if she would check on the more she would get at least a five dollar tip or more

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5:50 pm EST

Waffle House manager and associate.

5:30 on 2/11 pull was still on cart.
3:30 on 2/12pull still out.
Tags back door on 2/11 but not on 2/12. Scott was grill op on 12.
Kim self and i heard her talking about retaliation on employee who went over her head to district manager.
On 12/21 Scott hannan got in my face trying to bully me. Chest bumping me. He also put his hands on Shakira or Chaunta. Jenna doesnt do daily reviews. Doesnt help her 1st shift grill op. Shes stays in back or outside. Jenna complains about people not doing their work but she doesn't do her either she plays favorites Scott is her favorite and if you go over her head she plans retaliation on you this is been heard by me and another associate. Scott needs to leave that restaurant because he needs to stop putting his hands on women. I was told that she spends a lot of time in that store yes she spent it in the office and the back room and out the back door she doesn't do anything out on the floor except the floor count she's the worst manager I've ever had. Very few people like Jenna there she's made it horrible horrible for everyone else too but they're afraid to say anything I'm not.

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S
3:25 pm EST

Waffle House slow service, cold food

On saturday, feb 9, 2019 my husband and I stopped at waffle house for breakfast, this was around 11:00 am so not exactly ruch hour for either breakfast or lunch. When we entered the restaurant we noticed 5 or 6 people working behind the counter and 3 tables that had not been cleared. After waiting a table was finally cleared and we sat down. No menus were offered and we had to reach up onto the counter to get a menu. After waiting for almost 10 minutes we were told that our server would be with us in a few minutes. This restaurant was not busy during this time and staff were talking to each other. The server came to our table and took the order and brought our coffee a few minutes later. 15 minutes after that we finally received part of our food. We had to ask to get a refill on coffee, none was offered. My husband had seen the food sitting on the pickup table for several minutes before it was brought to us, the food was cold upon arrival to our table and there was not bacon with the meal. After having finished most of our cold meal we asked about the bacon and were told that it was now being cooked. The overall experience was horrible. We eat at waffle house quite often and have never had such bad service, even when the restaurant was full. The manager, shannon did adjust our bill and removed the price of one of the meals. When we went to pay the person taking care of our bill, questioned the "mess" on the ticket seeming to imply that we had made the changes to the original bill.

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Philly2019
, US
Feb 12, 2019 6:54 pm EST
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Why didn't you just ask them to heat up your food? Were you too tired from having to reach up to the counter to get your menu?

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B
6:06 pm EST

Waffle House cleanliness and service

My husband and I often eat at Waffle House when traveling because we like the food, service and cleanliness of the restaurants. Well we stopped at this Waffle House around 11:30 pm after a 2 hour flight. Seeing 2 security guards in front of the restaurant really made us feel more secure. Upon entering there were about 4 tables being served, not too busy. We sat down and waited about 10 minutes for service. A waitress finally went to a young man seated and not yet working and asked him to get our order which he did. I then went to the restroom and the floor needed to be mopped plus there was water on the floor and there was no toilet paper. The men's restroom was out of order. The food was fine but when we informed the young man waiter that we needed our check he told the woman who kept talking to her customer friends not bothering to stop. When she finally came over with our bill I informd her that the restroom had no toilet paper and she acted as if it was nothing new or nothing that concerned her. This Waffle House really needs some good management and a good cleaning. I would advise people to go to other Waffle Houses but stay way from this one in Atlanta GA. We were there on Jan. 26, 2019.

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12:20 am EST

Waffle House I am complaining about the abuse and the disrespect

I came in to order a chicken biscuit with cheese the waitress tried to get the cook to cook my food and she refused then when she finally decided to cook my food she kept a yelling at the waitress saying stand on your mark I don't know what that means and the waitress was just trying to get my food cooked and she she said we if u don't imbalance not cooking your food and kept walking to the back but she was not being that way to the male server she wasn't laughing about it with him I just felt very uncomfortable and by the time I left the waitress was in tears I felt very sorry for her and I don't think think that that was how a public restaurant should run. I will not be going back there.

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3:53 pm EST
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Waffle House both product and service

I went to this Waffle House the food was awful the omlet was grease. When my husband and I asked to speak to the Manager name Darcel she was extremely rude and desrespectful. She asked my husband why did he eat half the omelet? He told her that he did not want another omelet but just to bring it to her attention. She walked away from my husband and I while we were talking to her.

She is a horrible manager you will certainly loose business if you keep her (Darcel) as a manager.

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L
11:38 am EST

Waffle House service

Last night myself and a small group of friends went to the waffle house in Benton Ar. First there was no one clearing the tables. Granted it was late and a little crowded. It took 30 minutes for us to even get our drinks. finally another 20 minutes or so we ordered our food. The server was not the problem. The woman that was the manager I presume was constantly yelling at the server when he would call out orders, telling him to stop because she wasn't ready.. the line cook obviously had an attitude going. I asked the server a couple of times about things that were forgotten and he told me that the manger or cook had to sign off on them first! All I ordered was a waffle and bacon...when my waffle was cooked it sat on the counter for about 10 minutes and when I received it it was cold! Another in my group did not get her toast and when our server told the manger about it she was visibly irritated about it. It took us almost 2 hours to get our food. This was absolutely the worst service I have ever had in a restaurant! to top it all off the floor of the cooking area had trash all over which no one took the time to pick up and the trash can was overflowing! The entire problem was the manager.

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M
8:01 am EST

Waffle House managers and employee

Wednesday 1-9-2019 I was called in to work when I didn't even work 3rd shift. When I get there the store was a mess and the door was locked. So I go in start cleaning up cause every table was dirty, dishes bathroom and there was no cash in the register. So by the time I see that there is no money in the register I have a few customers waiting to check out. So I go straight to the office that was open and the safe didn't have a lock on it or a zip tie. So therefore I don't know if the money was there the manager doesn't know if the money was there no one knows if the money was there. there was two drawers in there and it's only supposed to be one so I grabbed the top one stick it in the cash register get back to my customers and go back to taking orders and calling in food. I finished my shift super tired how to take the bus that morning so I did not count my drawer I just stuck it in the safe and left. I'll be right back in there at 2 p.m. and I didn't leave there till 7:30 a.m. . so when I get back at 2 p.m. I was told by unit manager that my drawer was $58 short. I don't see how she and tell me it was short when she didn't even count it before I got it to know if it was short or not. and the girl that works second shift leaves and didn't you have her out please before another server gets there and just tells the cook's to lock the door if it's too drawers into one safe and that's not allowed and she didn't lock nothing up office or the safe so therefore anybody could have got in there and did anything without money .so I tell her that I work 2nd shift how much or when I left that was fine and nothing else was said to me on Wednesday when I left at 9 p.m. then yesterday 10th January since I go in to get my check I'm off that day and she tells me that two angels above her come in reviews from cameras and said that I have too many drawer shortages so therefore I'm fired. none of this is making sense to me and every employee in the store knew I was getting fired for my manager came out to even speak to me or say anything or even give me my check they were saying remarks to me before my manager had came out so they ameliorated me not only then lies and now who knows what all people are saying that I did not know that is not true all because of one person making a statement that really they don't know they're talkin about unprofessional. who knows you can turn them drawers in the first place the general manager andAssistant manager or both paying back money right now to waffle House for their safety and $700 short so who is to say that they're not doing this and just blame it on their employees there might have blaming anyone I don't know what happened.

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C
9:22 pm EST

Waffle House ordered two hamburgers one of the buns were burned.

The first hamburger was fine.I ordered my without cheese and she brought to me with cheese.She took it back and they removed the cheese.She brought it to me and I opened it up and the top bun was burned.My hubsand said look at the bottom bun.It was burned very bad.So again I had to stop my waitress and tell her.She said she would order me another one.By the time my hamburger got to me my husband was thru with his.The waitress was very good and kind.It was not her faught.We will not be going back to that Waffle House.We had not been to a Waffle house in a long time and we were disapointed.

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Waffle House In-depth Review

Overall Rating: Waffle House is a beloved breakfast spot that consistently delivers delicious food and friendly service. With its affordable prices and convenient locations, it's no wonder why this restaurant has become a go-to choice for many.

Location and Accessibility: Waffle House has numerous locations across the country, making it easily accessible for customers. Whether you're in a bustling city or a small town, you can count on finding a Waffle House nearby. The restaurants are typically situated in convenient areas, with ample parking available.

Menu Variety and Quality: Waffle House offers a diverse menu that caters to all tastes. From classic breakfast options like fluffy waffles and crispy bacon to savory lunch and dinner items like juicy burgers and mouthwatering sandwiches, there's something for everyone. The food is consistently fresh and flavorful, ensuring a satisfying dining experience.

Service Efficiency and Friendliness: The staff at Waffle House is known for their efficiency and friendliness. They work diligently to ensure that orders are taken promptly and accurately, and they are always ready to assist with any special requests or dietary accommodations. The servers are attentive and welcoming, creating a warm and inviting atmosphere.

Ambiance and Cleanliness: Waffle House has a cozy and casual ambiance that makes you feel right at home. The restaurants are kept clean and well-maintained, with a focus on providing a comfortable dining environment for customers. Whether you're dining in or taking your meal to go, you can expect a pleasant and hygienic experience.

Pricing and Value for Money: Waffle House is known for its affordable prices, offering great value for money. The portion sizes are generous, ensuring that you get a satisfying meal without breaking the bank. Whether you're on a tight budget or simply looking for a good deal, Waffle House is a fantastic choice.

Special Offers and Promotions: Waffle House occasionally offers special promotions and discounts to its customers. These can range from limited-time menu items to loyalty program rewards. Be sure to check their website or social media pages for the latest deals and offers.

Dietary Options and Accommodations: Waffle House strives to accommodate various dietary needs and preferences. They offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy. If you have any specific dietary concerns, the staff is more than happy to assist you in finding a suitable meal.

Customer Reviews and Feedback: Waffle House values customer feedback and takes it into consideration to improve their services. They encourage customers to leave reviews and provide feedback through their website or social media platforms. This open communication allows them to continuously enhance the dining experience for their patrons.

Online Ordering and Delivery: Waffle House offers online ordering for added convenience. You can easily browse the menu, customize your order, and have it delivered to your doorstep. This feature is especially useful for those who prefer to enjoy their favorite Waffle House meals from the comfort of their own homes.

Loyalty Program and Rewards: Waffle House has a loyalty program that rewards frequent customers. By signing up, you can earn points for every purchase, which can be redeemed for discounts or free items. This program is a great way to show appreciation to loyal customers and keep them coming back for more.

Social Media Presence and Engagement: Waffle House maintains an active presence on various social media platforms. They regularly engage with their followers by sharing updates, responding to comments, and hosting fun contests or giveaways. This interactive approach allows customers to stay connected with the brand and be a part of the Waffle House community.

Business Reputation and History: Waffle House has built a strong reputation over the years for its delicious food and exceptional service. With a history spanning several decades, this restaurant chain has become a staple in many communities. Their commitment to quality and consistency has earned them a loyal customer base.

Staff Training and Professionalism: Waffle House places a strong emphasis on staff training and professionalism. The employees undergo comprehensive training to ensure they provide top-notch service to customers. They are knowledgeable about the menu, attentive to customer needs, and maintain a high level of professionalism at all times.

Environmental Sustainability Initiatives: Waffle House is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. From using biodegradable packaging to implementing recycling programs, Waffle House strives to minimize its environmental impact.

Community Involvement and Support: Waffle House is dedicated to giving back to the communities it serves. They actively participate in local events, sponsor charitable organizations, and support community initiatives. By being involved in the community, Waffle House demonstrates its commitment to making a positive impact beyond just serving delicious food.

Technology Integration and Convenience: Waffle House embraces technology to enhance the customer experience. They offer online ordering, mobile payment options, and even have their own mobile app for added convenience. These technological integrations make it easier than ever to enjoy a delicious meal from Waffle House.

Payment Options and Security: Waffle House accepts various payment methods, including cash, credit cards, and mobile payments. They prioritize customer security by implementing secure payment systems and adhering to industry standards. You can dine at Waffle House with peace of mind, knowing that your payment information is protected.

Business Hours and Availability: Waffle House is known for its 24/7 availability. Whether you're craving a late-night snack or an early morning breakfast, you can count on Waffle House to be open and ready to serve you. Their extended business hours make it convenient for customers with varying schedules.

Contact Information and Customer Support: For any inquiries or assistance, Waffle House provides contact information on their website. Whether you have a question about a menu item or need help with an online order, their customer support team is readily available to assist you. You can reach out to them via phone or email, and they will promptly address your concerns.

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