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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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D
5:35 pm EDT

Walgreens piss poor service

These [censored] clowns lost my prescription for four days. On the fourth day when I showed up to pick up my prescriptions, they tell me its not ready and that I need to circle the building and let the two people behind me go around me. They gave no apology, and were strait up rude to me about it as though I was making it inconvenient for them when they had four days to get it ready. So I called in a complaint and there store manager called me back the next day and told me what they did was OK that they did nothing wrong. I asked for his supervisors number and he hung up on me.

Last time these [censored] will have my business!

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2:18 pm EDT
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Walgreens prescription request

Unbelievable how unknowing this staff that is dispensing life saving drugs are ! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time approximately 1 hour to arrive . Nothing ready ! Even the prescriptions from Sunday. I spoke to the Tech/caused and was told they would do them and would be about a half an hour. I walked around the store then I drove for a haircut then filled my car with gas, I also stopped at local scuba shop to have 3 tanks filled. I returned to the Walgreens and still has to wait. Finally they called me and said it was too early to fill one I knew this was not correct but after putting up with this mess I paid for and left . I was told the prescription i needed would be ready tomorrow evening. As I arrived home i received a text an email saying the prescription was ready to pick up ! It is almost 10 miles each way and decided to go without, even though I did have withdrawal symptoms. Today, 4/9/2019 I received a text and email saying a prescription was ready. I had another Dr appointment so I would just go after that. I arrived at the Walgreens who said the prescription that was texted ready to pick up is ready but I have to wait 2 more days to get bit along with another medication that they messed up last month. When I returned home I get an email and a text stating the prescription is ready to pick up ! I called and was told it is ready but not to pick up. It's sad that life saving drugs are controlled by [censored]s ! The only reason I have not pulled out and have used a competent Pharmacy is i have 11 prescriptions and that makes it difficult to di. I can not continue to have possible life threatening withdrawals due to incompetence !

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K
4:38 pm EDT

Walgreens pharmacy

On April 5th, I called my prescription into the Walgreens Pharmacy. This location was just purchased from Rite-Aid and was going through the transition process, which I totally understand and empathize with. I received a text that my prescription was ready to be picked up at 3 pm. I went there at 4:30, waited in line for 42 minutes, only to be told it was not ready yet. I went home, got another text stating it was ready. I went back to the pharmacy on April 6th at 5:47. Waited in line, I was next in line and it was 6:03, the Pharmasist who's name is Franklin threw up his hand and yelled, we closed! (not we are closed, we closed) The cashier, Kit, who has known me for years...said Hi Miss Karen, Franklin said to her, "don't talk to her, I'm trying to get her to leave, now come on." I left the store in tears. I returned on April 7th to get my medication that I have at that time been 2 days without. I was greated by Nick, who's tag said Coach. I told him this was my 3rd day trying to pick up medication (I was very nice), he shrugged his shoulders. I responded, so Nick, the Coach how do I get my prescriptions transfered to a competitor. He said just have them call, never had eye contact. I said, so Nick, you don't care that a long time customer is going to leave and go elsewhere? He said, "what am I supposed to do about it'? Another emloyee, Chris who has worked there forever came and said Miss Karen we are so sorry, please do not leave us and Nick never said a word. Franklin, the Pharmasist overheard the whole conversation and did nothing but give me a dirty look. I am an HR Manager of over 1, 000 employees. I am educated, I do a lot for our community and am one of the nicest people you could ever meet. I was treated horribly, as the former Rite-Aid employees are being treated. Walgreens invested all that money and people are talking about this all over town. I am taking my business elsewhere, but curious to see if anyone cares from a Corporate level. This location is doomed to fail under the direction of your Coach and Pharmasist.

Thank you,

Karen Webb
DOB 11-4-55 Take a look at my record and see what a great customer I am.

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E
7:16 pm EDT

Walgreens pharmacy problems

Walgreens used to be the
go to for prescriptions but since the beginning of 2019 their service is terrible! Every refill I have made this year always comes back with a phone message saying it is delayed due to insurance issues. Each time I've called back and have been told I have to have a 90 day supply. And each time I tell them the doctor won't give a 90 day because he is not sure if how I might react to the meds. I called my insurance company (Paramount) and they had no clue about a ninety day rule. When I finally got a px that was for ninety days, it took 4 callbacks to pharmacy to get it because of both insurance issues the first time then because of presriber issues, then I called my docs office and they called Walgreens to straighten them out. And then I got another automated call still saying there was a problem, so then another callback and finally they got it right. And this was only for a non- life threatening drug. What if it had been for some life saving drug! Once I had to four days because they couldn't comprehend my meds dosages and wanted to verify with docs what he had already prescribed! Hire some better pharmacists! This is in defiance Ohio😫

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3:29 pm EDT
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Walgreens the rollover from rite aid was fine until walgreens no longer recognizes my rx #.

Since I was originally a Rite Aid customer, the RX # for my prescription was nolonger recognized by the automated system. However, I had to enter all my information before being connected to a person. I then had to give all my information over again.
Now I am told this description is not long enough. I had to give all my information twice: once to automated system and then to person I was connected to. Getting my medications from Walgreens was fine until now. I may be looking for a new pharmacy.

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12:26 am EDT
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Walgreens security guard harassment and falsely accused me of theft

I went to the 135 powell street  walgreens in union square after work.
I was dressed in professional attire .The time was  around 11:50pm  on Tuesday.
I had  to get some coconut oil.
I had my gym bag and my phone and my bottle of Evian in my hand when coming through the monitored entrance.I proceeded to get a basket  near the  security lady at the entrance.I put my Evian bottle in my bag while i walked to  the baking section.
As I put the two jars of coconut oil in my basket..Then  I was surprised  by this aggresive white  guy getting in my personal space  .Who interrupted my train of thought speaking loudly at me, "you need to leave the store" I thought it was a joke since I walked passed the other security guard and she saw me walk in with my water.He yells at me again, "you have to leave the store"! thought oh weird this hasn't ever happened to me before, it's obviously a mistake. I tried to explain to him That I came in with my water needed a free hand to grab the coconut oil.I mean hell, it is my water I came in with.
No big deal right? I say half  chuckling "  please see the cameras and ask the female security guard who saw me"..He appears to be  ignoring my words and keeps reapeating  "you need to leave the store".I say "how  the hell would I steal water ? I hadn't even walked to the section where I'd even be able to get the water! I had literally only been in the store 2  minutes! This is seriously defaming and insulting.
 then since I was is such disbelief I got the idea that he might be some random crazy person  on drugs.I hurriedly walked toward the cashiers.I  asked for his name since he had no name tag.He didn't answer the question just repeated the same line  "you have to leave the store"! I hightailed it away from him and went to the cashiers area and said " who is this?" To my shock they said he was an employee! WOW !  Walgreens must be desperate otherwise why else would they be  scraping the bottom of the barrell hiring such  unprofessional control hungry individuals as security guards? . He harrassed me for no reason and antagonized me and threw me out.Li was minding my own business.If he thought I stole something, isn't he supposed to detain me or call law enforcement? I am dumbfounded.He even waived and said Hi as I walked by later that evening with purchases from the other walgreens location up the street at 459 Powell street.I uploaded a video and a receipt with my points balance that shows I spend a lot of money at Walgreens.
Reguarding the employees at 135 walgreens Unfortunately I didn't recognize any of the employees working at the time  otherwise Id say they could vouch for my character as a shopper at this branch.
Its really odd to be treated like a criminal for no reason  and  I need to rant about this defaming  incident.
I am also rightfully  angry that the female security guard was just standing there and didn't say anything about how she saw me walk in with my  water.
I'm shook.
Why would Walgreens hire security guards that don't know how to do their jobs and chase off valued customers..
I spend thousands of dollars a year at this chain .I have 1253135 in my points balance rewards..Walgreens I expect more from you.Why aren't you more thorough in hiring their security guards? Power hungry men with seeningly big chips on their shoulder shouldn't be in positions of authority.Its not a good look Walgreens. Do better.
[removed]

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Update by artslyr
Mar 28, 2019 1:04 am EDT

I need to edit this complaint.Please qdvise before publishing

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M
6:52 pm EDT

Walgreens prescription request

Every month is an ordeal getting prescriptions refilled. Sunday I sent in 3 that I was sent an email by walgreens saying it was time to refill. My Dr called in 2 additional Tuesday morning and I figured just make one 16 mile round trip. Went into Walgreens and none of my prescriptions were ready. I spoke to the clerk and was advised that get were in progress that it would be a half an hour more. Walked around in the store a few minutes ten drive to a barber shop and got a haircut. I then stopped by a local boat shop and was there for about half an hiur. Anyway almost an hour and a half later, waited on line again. Nothing Ready ! I was also one of the prescriptions was one day early ? And could not be filled until tomorrow. Not True what can be done ? I heard one clerk at the window tell a customer their prescriptions would be ready in about 29 minutes. The next car was told there were 80 prescriptions before theirs and wouldn't be ready until tomorrow afternoon. This is ongoing with this Walgreens. If you call the phone is not answered, try it ! I was there for over an hour and the phone rings constantly but no one answered

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8:18 pm EST

Walgreens nice! powdered vinyl disposable gloves

I have purchased this brand gloves but this is my first time buying the powdered vinyl and I must say for the price of this product I am very dissatisfied with many things. One being the gloves have a very moldy odor 2. The gloves do not stay in tact, even with doing small activity with the gloves on they easily split apart.. Which when handling cleaning materials and also unclean materials can be very bothersome and defeats the purpose of wearing the gloves!?!? I would please like my gloves replaced with the blue gloves that are made in this exact brand that I did purchase before and were very sufficient unlike the current gloves

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11:17 am EST

Walgreens customer service

I called to check on the status of refills on 2 prescriptions that are supposed to be on auto refill and that I have been receiving emails about being in process for almost 2 weeks. I initially talked to a person, apparently in corporate, who told me he would place me on hold an check on the issue. I waited on hold for several minutes and the phone was picked up by the rudest person I have ever encountered at customer service. I thought I had been passed to her and she knew the issue, but she rudely and curtly told me I needed to start over, then interrupted me and asked for birth-date. That was provided. She then told me that I had not responded to notification that there were no refills. I told her that was incorrect, that I had hand delivered new scripts and they were on record. She kept cutting me off and told me it was my responsibility to activate those (how can I when I don't know that this is an issue) and then told me to shut up when I tried to explain I was unaware. Then she told me that she would DO ME A FAVOR and activate the prescriptions. That just made me furious and I raised my voice...she then hung up on me. The service of your company has gone completely down hill. I will be moving all of my prescriptions and my husbands prescriptions to someone who values our business. I pay for my services...no one is doing me a favor. COMPLETELY UNACCEPTABLE/.

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L
9:36 am EST

Walgreens pharmacy

pharmacy staff used to be so fast and now it's went down hill. i dropped prescriptions off for my 2 yr old that needs 3 antibiotics and getting worse by the hours she has hand foot mouth disease they told me they would be ready in 1 hr 30 min which was around 430 and i'm sitting here the next day and there still not finished only 1 is... the phones are always busy you can never get through. and the line inside and out are even more ridiculous your talking 30 min to 1 hr if not more waiting in line even if there's 4 cars in front of you. i dunno what's going on but it's ridiculous people need there medicines exspecially my 2 yr old.

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Afshin Espahani
, US
Mar 23, 2019 12:57 pm EDT
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My local Walgreens has failed three times now to order a prescription needle collection box with my prescription medication injection that I need to have every 30 days. I can not inject my medication because I want to do the responsible thing and not dispose of the used needle the wrong way. I called the customer service number today on 3/23/19 around 9:10 am and wanted to complain about this situation, and the lady at the customer service told me that the needle collection box is not a popular item that’s why the local farmacy doesn’t have enough in stock. So my answer was ok, I will throw the needles in the garbage and the Wallgreens farmacy is responsible for that. I h’ve had it with Wallgreens. I have been a loyal customer for over 23 years. I get my medications as well as my wife’s and parents from them but I’m seriously thinking about making a change because I don’t need this [censored] I my life.

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9:10 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens I was a prior walgreens employee

I'm not sure where to begin and if anyone will read this.

I recently worked for Walgreens for 14 months and was terminated the end of January. I have been apart of a special program that put people with disabilities to work. I worked nights, weekends and every holiday. A few months back a shift lead named Ashley Meeks came to me and told me how to fill out our evaluations. That we must fill in the low numbers that we would never be given over a 2. Which I listened and complied. Which of course made my review low and an assistant store manager did my view that hadn't even worked with me 2 months. How did he know my history?

After that I continued to work my hardest. He told me I did my best as beauty and that my numbers were always high in the pulse meetings but when he left we stopped having Pulse meetings that I was so excited about.
.
I was never warned or had anyone come to me and tell me they were considered about me. My last day at the store I wasn't allowed a break and my family was there waiting for me. The store manager and her friend which was a store manager from another store told me to come into her office. She stated they were so concerned about me and someone was on the way to test me for alcohol and drugs I was very surprised and upset and kept asking if I could smoke which was denied. I told them over and over it had really upset me and I just needed to smoke and I was in no way refusing the test.

Recently I had had my Suboxone changed to our pharmacy and it then came to light I was a recovering addict. I told no one this but now all of a sudden you want to test me for alcohol and drugs. After being placed on suspension I offered to our district manager as well as employee relations a copy of how many times I am randomly tested for alcohol and drugs.

After waiting a couple of hours with no break I said I was going to smoke and I asked the store manager to go with me which she refused. I was the most upset that you are supposed to care about me and never a warning just this in the end.I did leave that evening and I thought better of it the next morning but she got what she wanted. A young girl to take my place and the other store manager that was there Mom got a bunch of my hours that helped her get her new home in Belhaven. Check for yourself.

I have waited to say anything. Not only did the shift lead that told me to score myself 2, I had been to the store manager and I told her I knew for a fact she brought her son's urine in on our drug test. She told me herself she was dirty and she had her boyfriend bring in her son's urine and she magically passed. She told me when she suspended me that they looked into. No way, everyone knew and to make matters worse she promoted her to assistant store manager in training.

I did nothing wrong when I worked there, I have to years worth of drug and alcohol test that would prove that.

I knew that about her and then a young girl was there to replace me and they wouldn't give me another chance after talking to the district manager and employee relations

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Please delete immediately.

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10:49 am EST

Walgreens photo dept

Just want to share, I've used Walgreen for photo printing for yrs and twice now and with 2 different employees I've experienced poor rude customer service. I've worked retail many yrs and unless its changed I was taught to be pleasant even as hard as it is at times. These circumstances didn't require rudeness it's like they're taught that. I will never go back there.

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6:03 pm EST

Walgreens cashier mistreat customer

Bad experience at the Wallgreens, the one at calhoun ruby isle area, 2205 N Calhoun rd WI 53005.
It happened on wednesday 13th, 2019.
The guy who was the cashier at that time around 3 pm said that I couldn't take a small cart, the one with the wheel and I haven't even shop yet and when I asked why he said "because I don't like it". He said this with a loud voice in front of a lot of customers. Was he trying to be funny..? I didn't think it was funny at all. 😡
That's not the way he should treat a customer just because I'm asian.
I'm not going to go to that store anymore... I'd rather go to another store, one who knows how to treat their customers with respect.

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5:26 pm EST
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Walgreens mail order prescription medications

Absolutely the worst company regarding mail order prescription medications I have had the mis-fortune of having to do business with. Walgreen Mail-order pharmacy using the dba as Alliance RX which is the Medicare Mail order service for some Medicare advantage programs fulfilled by Walgreen On-line pharmacy. They absolutely have mJor problems filling existing prescriptions they have on file. This brainless [censored]s can't ever get anorder right, and they take forever process anything right. You have to track your order day-by-day. It takes at least

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6:36 pm EST

Walgreens pharmacy service/staff

I have used walgreens for years now, unfortunately what used to be a problem every now and then, is now issues every single time we get medications filled. I have 2 children who take a lot of medication. Each time the pharmacy staff blames the text system, the online system, the insurance (even when it isn't the insurance - its actually the tech or pharmacist who doesn't know what they are doing). As a former certified pharmacy technician, who worked in the field for over 10 years, when I get some stupid answer from the pharmacist or the tech, I know it isn't correct and call them on it. Several times recently, I have been told the insurance doesn't cover that medication, when I know they do. So I have to get on hold with the pharmacy, and explain to the pharmacist how to do her job, and every time it comes back that oh yes, that fixed it, and its always their error. They do not provide patient care, they provide a fast food service, and honestly the worst fast food service is better than their best patient care. Its sad, because they create the problems by not being proactive in doing their jobs, not fixing issues when they become issues. The drive thru is ridiculous, when they tell you something will be ready in an hour and you sit in line for 45 min (so now they have had an hour and 45 min) and then you get to the window and they tell you yet again that its not ready... And to circle around, which leaves you sitting and waiting yet another 45min+ for a prescription that was supposed to already be ready.

Their customer service is horrible. The pharmacy manager doesn't care and will quickly tell you that if you complain to corporate against her, it doesn't matter because the complaint comes right back to her to handle.

I will be taking our thousands of dollars in prescriptions every month somewhere else, because it has become a crying shame! This company shouldn't be handling peoples medications, they could barely handle a lemonade stand!

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8:12 pm EST

Walgreens Pharmacy holding pain medication three days after 28 day refill

102018*112018 — 122018 I have the bottles to prove it I am latina and am experiencing suffering in pain because the pharmacy employee does not want to give me my pain medication when I am suppose to get it refilled every 28 days he makes me wait three more days just because he wants tooooo...
They are racist slim balls and think they can just give u ur meds when they feel like u deserve it. I have had brain surgery a siezure disorder thyroid desease fiber myalgia my graine headackes scoiliousis nerve damage in my neck and these pigs want ti hold my meds up to three days late while I suffer. Now I have cramps so bad that I cant sleep, I have not had any pain meds since 1*17*2018 when I ran out and have to wait two more days till I get hand written script when my neighbor got her refill on a phone call she is white.. I am a human being and ready to snap but if u say a word I will go to jail because walgreens are racist mfs thats right I said it its called freedom of speech... U put me here so there taste that did u really think I was just going to go another month u better ask somebody!

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7:35 pm EST

Walgreens pharmacy services

Terrible customer service by one of counter staff. While sarah was politely trying to help solve a problem with new medicare part d problem another counter worker walks past and tells her that walgreens doesn't have a contract with anthem blue cross ppo and I should go to safeway pharmacy. I know this to be false and she also ignores him and the problem is solved after calls to anthem.
Today I call to verify that meds delayed under a workers comp claim have come in. Same guy answers and tells me it's not covered and I have to use part d with big co-pay. I point out to him that I have been getting same meds for 3 years every 30 days under this workers comp claim. He denies it and says there is no claim. After discussion he changes story to I have to get w/c approval each time. Not true for last 3 years. If it goes beyond pulling a bag out of a box this guy is lost yet he is a long term staffer.

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8:34 pm EST
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Walgreens present identification

January 09/2019: While purchasing a bottle of Robitussin Honey Cough + Congestion DM at store #03498. I was asked by cashier # [protected] to present my ID card. I showed her my federal law enforcement ID. She said no I need to see your drivers license. I said why do I need to show my ID anyway ? She stated that is the protocol when you are purchasing this item. I complied presenting my drivers license. I then called and spoke to the person on duty in the pharmacy and told what had happen. She said yes the protocol is to ask for ID when purchasing this item to make sure the person buying this item is 18 years of age. I said to her I am 82 years young with a head of gray hair and beard couldn't the cashier see that ? The OIC said you have to show your ID. I disagree. The staff working in this area show be properly trained. I felt humiliated and harassed. Transaction #2556363. Customer. Henry Young tel # [protected]. 01/15/2019.

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Mr. Juan
, US
Feb 12, 2019 7:21 pm EST

Cuvagina

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1:52 pm EST

Walgreens I was turned away from a nurse practitioner to be seen

I wanted to be seen for the flu. The PA told me i had to check and call my i insurance first. So i did that after taking a very long 10 minutes verifying my insurance. Im mot feeling good dizzy fatigue ect with having a positive flu test). I walked in pt room to seat down i hand her my cards and i proceeded to inform her that, that part was a inconvenience to stand for that long being sick.. the PA jennifer immediately got rude. She told me they do that as part as your co pay. I said i understand but being as sick as i am that was very inconvenience. She proceeded to tell me that she dont need to see me, i tell her no you dont but i am sick and im trying to tell u this..the PA jennifer. Keeps talking going on and on (rude) about it. I told her i already stopped talking about so why are you being rude, i am here because i have 5he flu.. she immediately hads back my cards and tells me to leave and not to come back here.

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3:32 pm EST
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Walgreens drivers license scan for cigarettes

I'm 60 years old and have stopped shopping at my local Walgreens. I do not look like I'm 17 trying to sneak a pack or smokes, nor do I look 30, there is no way I can be confused for a under-aged person trying to buy smokes. I will show my License, even though the clerks could be my grandchildren, but I will not pull it out of my wallet, have it scanned and be treated rudely if I don't want to comply.
This new policy has lost you this customer, I'm sure you will lose more as time goes by. It's a ridiculous policy that needs to be changed immediately.
It's a pain in the [censored]

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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Is ComplaintsBoard.com associated with Walgreens?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.