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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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12:16 pm EDT
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Walgreens driver

License plate 665272 semi trailer Wisconsin
Vin dd194206
USDOT 076502
63690
Walgreens Deerfield, Illinois
Driver was an older white male.
Driving very unsafely cutting people off while driving in an undesignated lane. Almost chrashing into a family in a fifth wheel as well as multiple others.
Incident occurred between 9:40-10:00 a.m. in Fairfield California between the waterman and North Texas exits.
Any further questions I can be contacted at [protected]
Samantha Lee

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3:59 am EDT

Walgreens pharmacy

I went to the Walgreens on County Farm Rd and Army Trail Rd to get a prescription filled. When I got to the counter, there was a sign stating the pharmacist was at lunch until 2:00pm. I stayed there because it was 2:15pm and wanted to wait for the script. A lady came over and said the pharmacist is at lunch until 2:00.
I stated that it was 2:15pm and she very rudely said "well I guess she left late!" I said I will have to wait for it. She then said I have 33 scripts ahead of you so it will be at least an hour. I turned a looked around and there was no one waiting anywhere. I asked her why she wouldn't fill mine when I am here and would fill 33 others before me when they aren't here. She again rudely stated, because they ordered them first!. I took my prescription and went to Osco.

I am moving all of my scripts to Osco now. They are so much more friendlier. With a pharmacy on every corner, you would think that Walgreens would provide better Customer Service and try to keep who they have.

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7:49 pm EDT
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Walgreens new design and staff

The new design that makes it look like CVS and new staff is the reason I WILL NO LONGER SHOP THERE.

The new staff of arrogant and non-professional staff is disgusting. I'm shopping in the skin area close to the check out and these black dudes are laughing and joking amount themselves with no respect for the customers. Then this young Mexican dudes keeps asking do you need help with anything. At that point I dropped what I was planning to buy, left the store and went to CVS where you are treated like a prized customer.

You got it all wrong Walgreens.

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5:17 pm EDT
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Walgreens re: mfg. mallinckrodt product substitute

As I am not the only person this has effected, I will do whatever it takes to make someone check or test the product they are distributing. Their hydrocodone/acetaminophen replacement for norco 7.5 is not the equal to the other mfg ie watson. I have contacted a local lab, provided both tablets, one from watson, the other from this mallinckrodt supplier. They are not providing a generic that is true to its ingredients. Their products has been "diluted" or reduced just enough to pass fda regulations. For the walgreens drug store chain? Or whoever else they are selling this product to? It wont stop with just me... I am contacting the fda thru an independent lab. This is a very serious matter. People are buying medicine that is ineffective in their daily medical care in order to give the buyers more for the money. They are being cheated. Thank you.

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Update by Janet Richey
Sep 19, 2018 5:22 pm EDT

Somebody needs to take this seriously... It is very real. Walgreens pleads stupid, they simply sell what they get... Per my pharmacist at my nearest walgreens. I just found out also that walgreens has no plans to change back or provide another supplier for this medication. I already have 17 people who have been effected by walgreen changes, including myself. Thank you for any consideration in this matter.

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12:13 pm EDT
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Walgreens pharmacy

I use the walgreens pharmacy close to my house for the last 5 years but in the last 2 years they have been getting worse and worse about customer service, despite getting the same medications filled every month they never seem able to have my medications on hand. I had been getting my childrens medication from Walgreens but after 3 times of them not their medication I moved them. This seems like the only recourse I will have is to take my bussiness elsewhere. The pharmacist has repeatedly questioned me and my wife about our medications and why we take them. This is outrageous and uncalled for.

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6:41 pm EDT

Walgreens I fell on a wet floor... there was no sign. I hurt my knees greatly.

Approximately 5:40 as i was leaving the pharmacy inside the walgreens at 8609 tidewater drive norfolk va 23503, i slipped on a very wet and slippery floor, where the "jack n jill" ice cream man had recently unloaded frozen stuff into the ice cream cooler in the food section. The was no signs or anyone around...and female employee stood there staring at me... A customer helped me up. I asked for a managers name as i was leaving and the other employees at the register were vague and would only give me a first name. Moria. I called and tries to speak with her...was put on hold twice and hung up on.
I will be following up with my lawyer as i have to seek medical attention. I am in severe pain from the fall.

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10:50 am EDT

Walgreens weekly ad 9/16/2018 - 9/22/2018 not being honored as advertised.

Approximately 0830, 9/16/2018, I entered the Walgreens at 700 Frederick Blvd. Portsmouth, Va. for the purpose of buying XTRA brand liquid laundry detergent which was on sale at .88 per 51 oz. bottle. I asked the store clerk if the bottles directly in front of the entrance were the ones on sale and she replied if there they are. Then she handed me a sale ad. I got a cart and proceeded to place bottles in it and at 12 she called out loudly to someone I could not see if there was a limit. I heard a voice from the back say, "tell them four". The clerk looked at me while I was putting the last of the 18 bottles in and called out loudly again that they needed to come up front because their was going to be a problem. I asked the clerk where it was written on the ad concerning a limit, she replied it's the managers choice. I said where is that written on the ad, and she replied the manager will be here shortly. A woman showed up, took an ad and began reading it. I had already read it including the small print when the woman marked a section dealing with coupons as her justification for her decision on limits. I called her attention to this and that I would be calling corporate and she said I could get 6. I said Lady you need to place a sign or something, your very misleading and I want the 18 in the cart (I had gotten 6 of each type of the 3 different ones). She again repeated I could get 6 and I said you can put them back, I am going to make a call. I returned home (less than a mile) and told my wife what had occured and approximately 30 minutes later her and one of my grandchildren went to the same store where my wife got 8 bottles and put them in a cart. The same clerk according to my wife's description told her she could only get 4 and my wife told her she was getting 4 and my grandson was getting 4. She said the clerk was just as snobby with her as she was with me. My wife also said they had NOT put any type of sign up showing a limit. I called and filed a complaint and unlike other businesses, I was not given anytype of reference number. She did have my number and assured me someone would call me within 2 days. I have never been so embarrassed and as humiliated as I am today. My family and extended family use this pharmacy almost on a weekly bases. I seriously don't think I can go in there again.

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6:03 pm EDT

Walgreens pharmacy

Date - ALWAYS
Number - [protected]

Hello, My compliant I have is within the Pharmacy Department at Store Number #4705
The employees at the pharmacy are quite rude and unprofessional. They will leave you on a constant hold, pick up the phone and put you on hold again without greeting you and informing you that you are getting put on hold. The wait is extremely long and tired some. I do not like having my rx filled at this location at all. Please seek improvement in this store immediately or customer professionalism training asap.

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8:44 am EDT
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Walgreens pharmacy at, 6201, saltsburg, rd st 9675 pittsburgh pa 15235

9/7/18 I received a call from the automatic refill department telling me I was due to reorder Armour Thyroid. I was told by this department, my prescription would be ready the next day by 5, but I can call and check. I immediately called to make sure this was accurate as the next day was Saturday. The pharmacy told me it was not accurate and they agreed to call me after they got the order. I explained I need Armour to function as I have no thyroid. They told me they will let me know when they get the order. Today is 9/12/18. I have one pill left and have not heard from Walgreens. I contacted the pharmacy and was told they have not received a response to their fax. I explained I need the prescription to function and live and can't be without it. This has also happened with my husband insulin and diabetic supplies. The person on the phone informed me they "can do nothing without a doctor's prescription and do you want me to help or not". I explained I also work in health care and have never spoken like that to a patient. I will pursue the prescription myself even though they have had 5 days to address this urgent need. I am considering changing pharmacies. I would like a pharmacy that would consider calling after 3 days if the doctors office does not respond for a life sustaining medication.

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9:42 am EDT

Walgreens photo processing

Please be aware that Walgreens Photo Processing is not the "1 Hour Photo" per the LARGE LETTERS on the outside of the store, especially the one on Muscatine Avenue in Iowa City, IA. I took two rolls of 35mm film to that local store on August 28, 2018 with a return date of Sept. 3, 3018. Tried to pickup on Sept. 5, 2018 and learned they didn't get sent to their lab on time and had just been received that day in ARIZONA! I then picked them up last night (Sept.10) and upon unpacking found the negatives missing. There are no signs in the store, nor was I advised that the negatives would not be returned. Apparently there is a small box on the submission envelope that says "Your negatives will not be returned. Your images will be returned on a free CD." A clerk filled out the envelope, generated a stick on label and then tore off a claim ticket and handed to me. I never saw the front of the submission envelope. The store "manager" could not/would not give me a phone number to call to try to find the negatives. After multiple long distance phone calls I found the Fuji lab in Arizona and learned they do have the negatives and made arrangements to get them. The no return is NOT the lab policy rather it is some form of contract with Walgreens. They charged me approximately $18/roll this this "1 hour service." Also be aware that the file size of these images will be less than 2 MB so don't plan on doing any significant, quality enlarging. My point and shot digital creates a 6.5-7.0 MB jpg file when set for best resolution by comparison. Buyer beware!

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Update by Larry Luebbert
Sep 11, 2018 10:20 am EDT

Fuji would not send the negatives to me directly, rather they are being returned to the store and I'll have to make another trip to pickup. Sure hope they can handle something out of the ordinary!

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10:57 pm EDT
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Walgreens prescription

I ordered a refill I went there to pick it up and they charged me $43 and some change I didn't read the receipt when I get home to find out they didn't Bill my insurance company anything they never notified me that my insurance company was paying nothing to give me the opportunity to use another insurance they simply charge me the full price for the prescription I work for a pharmacy benefit manager I won't ever recommend Walgreens to any of my patients anymore ever

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1:02 pm EDT

Walgreens probably shares

The manager told me I can't get my money back after I donate my hard earned money after I close my property shares I would love to get my money back I am a single-parent working going to school and working so anyone either can help me please get with me I think the manager is doing some illegal stuff so please check into it Walgreen Dallas Texas store 9807

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4:44 pm EDT

Walgreens pharmacy staff

I dropped off two rx a couple of weeks ago. One they could fill right away, the other I had to wait. They called a few days or week later & I said I hadn't been able to make it back that way to pick it up, could you hold it a few more days & I was told sure no problem. I go to pick up my rx today & find out it had been put back & they WON'T refill it. She said well it had to be filled within 30 days & it's now past 30 days. I said well as you can see I filled it prior to the 30 days & she agreed & I said I never told you to put it back you took that upon yourself. She now says I need a new rx because the 30 days expired. I feel like I'm in bizarro world. Do you not understand that it WAS filled before the expiration date & YOU put it back. Not my problem. This is unbelievable & unexceptible that I now have to pay another $80 copay at least to get another rx because the pharmacy team is incompetent. The girl who called me about picking up my rx NEVER said I had to do so before a certain day & ageed to hold it for me.

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4:12 pm EDT

Walgreens pharmacy

I have my child and I prescriptions filled at the 95th & Ashland location in Chicago. I had been waiting since July for my son Epipen to be refilled, I got it filled at the hospital pharmacy 2weeks ago, being that they never got the pens in stock. Last week I went to pick up my prescriptions, I was handed part of my refills and when I inquired about the rest the lady asked what was missing. so, I listed the 2 that were missing. She proceeds to tell me one I Iisted was in the bag pointing out the label. I pointed out to he that yes, that is one of my insulin's I'm picking up but its not the one listed on the label. She asked me to wait a moment while she correct and had her coworker to finish up. So, the new lady handed me my prescriptions and I asked her about my insulin. Now they have the correct insulin with the label and the one that hadn't been labeled or bagged correctly isn't in the bag. The new lady states to me its out of stock. So, I pointed out to her that it was jus in the mislabeled bag. Then she tells me that I would have to wait because insurance only pays every 30 days. I pointed out again they have it and it have been 34 days. This wasn't resolved, I finally reached a manager today that tried to convince me I got the insulin on 08/28/18. So, I went over everything with her again. After, all this is cleared up I will be transferring our prescriptions. Since I've been coming to this location my service have not been like other pharmacies or locations, its always a problem.

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2:07 pm EDT
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Walgreens drug store

I called in refills for 2 scripts. I was told they would be done that afternoon. I received a voicemail that my order was ready. I made a special trip to pick them up. Only one of the two was actually ready. They told me I could wait 15 minutes, but I had guests coming and couldn't. No one told me they would be closed on Labor Day. Today, I went to pick up the remaining script. The line was long and slow. The worker gave a lengthy explanation to the car in front of me. She simply told me they were behind. It was not the Pharmacist's allocated lunchtime yet. I am seriously considering changing pharmacies. The helpers are rude and the communication is poor

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1:09 pm EDT

Walgreens hrs of operation

This location on cervantes and 9th ave was a 24hr store.
This was changed awhile back to the dismay of many customers such as myself. Your late nighttime crew was really a good crew always helpful, working to stock shelves, keep the store clean...That is not happening now!
i asked the daytime staff why it closed. They said for safety reasons. Are your serious? across the street there is a 24hr gas station, a 24 hr krispy kreme donut store and on friday and saturday night mcdonalds is open 24hrs and the rest of the wk they close at midnight. Our police dept is only about 2mins from that location. That intersection is one of the busiest in our town. Majority of anyone who works or goes downtown comes by that intersection late at night when those locations close--mostly arount 2am on their way home. People were constantly stopping by to pick up something they needed on their way home. If i had to go to walgreens a lot further out on 9th ave and langley i would go to walmart which is open 24hrs and only about 3 mins from that location. When you pass by there after hrs there is always trash in the parking lot and when you go in early they are trying to stock shelves or there are boxes on the shelves. My husband has gone by on two occasions one at 4 mins before 12 and the other one at 15 mins before 12 and the store was closed. One night he went by at 10 till and two lady managers were outside smoking and when he pulled up they went inside and when he walked to the door it was locked...We both feel whoever came up with this idea of closing at 12 needs to rethink it...It is not being handled properly and not customer friendly. In the daytime there is a publix store/pharmacy 1 mins away and a new cvs about 5 mins from this location..I told them they need to consider staying open 24 hrs and they will get alot of walgreens customers.

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7:10 pm EDT

Walgreens pharmacy

Upon opening my meds I find it is not the entire amount ordered. I call and clerk says they are out of stock.ok great, I'll get rest later.(Mid to End of July)
As of August 31st, it has happened several times.after looking at my receipts, it's costing same amount or within few dollars of when I fill it with 5 missing.
Therefore the cost for the 5 which I did not order, want, intended on receiving is extra money coming out of my pocket! They filled it the 30 and told me they could not fill more until Tues, not cause ins. But because they would not have none.5 Days WOW, WALGREENS? I want my money back, customer service, email me I'll send you prescription#, look vids! Rakateering!?This could go viral! just fix problem please! very dissatisfied! Life Time customer!

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5:43 pm EDT

Walgreens pharmacy problems

I get at least 12 prescriptions filled here a month. Every time I go to fill my scripts I van expect a new problem. This is the most unorganized pharmacy I have ever had to deal with. With my one medication Testim I can expect the pharmacy to never have it in stock. Even though I get it filled at the same time each month. They have lost my script for a controlled substance. The pharmacy also over filled a prescription by putting twice the amour in my container which was also a controlled substance. If I was a dishonest person I would have just kept the script given to me. I called them right away and drove back to the pharmacy to return it. I just had an instance where I dropped a prescription off at the counter to a pharmacy worker to fill while I walked around the store only to find after 20 minutes have passed I returned to the counter. A different pharmacy person helped me and said we didn't fill it because there was no address written on the script. They proceeded to frantically look for my prescription and said the couldn't find it. I told them the computer it was scanned in at at to their suprise the prescription was still in the scanner tray. Then I had to wait another 20 minutes to get it filled. These mistakes don't occur once in a while at this pharmacy. They occur EVERY TIME I get a prescription filled. Also the prescription I was just talking about was for Vyvanse which is a controlled substance. If I was to take down everyone's name that screwed up at this pharmacy. There wouldn't be enough room. What I do know is the pharmacists name was Andy. I don't want to complain about him because he has done whatever he could to rectify any problems that have occurred while he is working. The problem is there are too many different people behind the counter making mistakes then leaving without telling anyone what they just did. I have know idea how the drug count at the end of each day could be accurate with all the mistakes happening. I would NOT EVER use your pharmacy again except my insurance limits what pharmacies I can use.

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1:31 pm EDT

Walgreens employment

Store 11953 has a big problem... time clock fraud to include management working off the clock, getting lunches takin out when you worked thru them, manager changing times so people do not get overtime...also the beauty consultant does truck and cleans bathrooms while on the task list... again the store is in iron mountain mi and is a horrible environment. The managers have zero respect for anyone to include hire ups.

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2:29 am EDT

Walgreens I am filing my claim for the misconduct of a pharmacist who without my authorization opened my ophthalmic product by contaminating it in retaliation.

On Monday, August 20, 2018, we purchased at the Walgreens Pharmacy (# 09974) located at 420 South Main ST Springville, UT 84663 at 5:23 PM ATROPINE Sulfate Ophthalmic Ointment USP 1% (STERILE) Rx only, still finding us at the Storage making purchases; We decided after a few minutes to return the product mentioned above, attending a lady at the pharmacy who was flexible for the return because the product was completely sealed, at that time approached the Pharmacist Mr. Kevin, who also verified in our presence that the product was totally closed. The pharmacist Mr. Kevin, I do not accept the return of the product without any explanation, withdrawing from the counter.
We insisted on the return with the lady, it was at that moment that the Pharmacist Mr. Kevin told the lady that he would get the product he wants to return, they were talking inside the pharmacy at one end for several minutes manipulating the product.
After a few minutes the young lady and the pharmacist Mr. Kevin approached us, telling us that the product could not be returned, but nevertheless they had removed the safety cap, opened it and crushed the cream.

We claim him, why did they do it? Without answering, they left.

Our claim and annoyance, because they hire unscrupulous people, who, being a pharmacist, open the products by contaminating them in reprisal so that they can not return it.
As that ophthalmic product contaminated it, it no longer works.

It is outrageous that these acts occur in a prestigious pharmacy like yours,

Sincerely

Miguel Carranza & Amelia Sanchez
[protected]
e-mail : [protected]@yahoo.com

P.D. Receipt Number :
RFN# [protected]-2003

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Walgreens contacts

Phone number

1800 925 4733

Website

www.walgreens.com

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