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Whataburger review: horrible food 73

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Author of the review
9:37 am EST
Review updated:
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I was on my way home from houston to austin, at 12:33 am I received an order that was the absolute worst food I have ever eaten, my burger was very very very very cold and my fries which only had about 11 in the bag were full of salt and ice cold, I didnt check my order because I was on my way home, I hopped back on tx71, and began eating this mess! I stopped immediately and am very upset that the people would even serv this mess, I want a refund, there is no phone number on the bag or receipt, this was just h o r r I b l e!

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73 comments
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DEE JAY 1960
, US
Jan 07, 2024 12:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

kERRVILLE HAS 4 WAHTABURGERS NOW. I am very pleased .. Im 60 so I dont go as often as I use to but the quality of the beef sucked to put it bluntly. Your grdually gonna lose customers feedinf tough chewy beef, Please rr think your quality control. Since 1966 youve lost it!

Don

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zoeyclo
, US
Oct 23, 2023 12:03 am EDT
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Do not eat here! They allow sick people in the area your food is being made! Stay away...

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stuartmsmithjr
Mineola, US
Oct 22, 2023 8:06 am EDT
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No salt and pepper shakers?!

My burger gets cold ripping the packs of black pepper open.

I'm in Mineola,TX.

The next time I go to your restaurant, if I cannot get shakers upon request,

I WILL NEVER EAT ANOTHER WHATABURGER AGAIN!

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Kitty Chisholm
, US
Oct 11, 2023 11:20 pm EDT

The sodas from the whataburger on 23rd St in McAllen TX are not tasting correctly. Something may be wrong with the machines or filters. All flavors taste like carbonated water that is passed it's prime. Our order was placed on Saturday September 30th at 06:00pm CST at 4017 N 23RD ST MCALLEN, TX location.

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Shanise Rogers
, US
Sep 09, 2023 11:01 pm EDT
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I was trying to apply for a job in Paris Texas and apparently they said that I wasn't able to be hired because supposedly I worked there more than once, but i haven't i only worked for Whataburger from March 2015 to September 2015. Yes I have applied to whataburger since 2016, but never gotten a call or interview from them.

Johnna Lott
Johnna Lott
Grand Prairie, US
Aug 29, 2023 6:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had won several more instant wins on the game that ended yesterday but the instant wins never showed up in my offers in order to claim them. This happened to me several times since the game on the app started several weeks ago.

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cream puff
Miles, US
Aug 22, 2023 5:13 am EDT

we frequent this whatburger several times a month. The store was dirty. The store was not all that busy an they were already out of tea. Order number was 263552 and store number is147 San Angelo Texas. I have nothing else to say.

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Tyler Benefield
, US
Apr 09, 2023 2:07 pm EDT

Your jasper tx location sucks they do not ever have the shake machine clean and there not even trying to clean there just gonna say it's down or broken needs better management

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Rob s.
, US
Mar 13, 2023 10:20 am EDT

I have been in the drive through line for almost 20 minutes at this point. There are two lines, and neither is moving at all. This is terrible service.

Sunday March 5th 2023. Start time was 1:53 pm, at time of complaint it is 2:10pm

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Stanford enterprise
Phoenix, US
Feb 11, 2023 1:37 pm EST

Whataburger on south nineteenth ave and the Maricopa freeway in Phoenix, the manager is very unprofessional, bad service, wrongful services, burgers in her nose, she not fit for manager, Teresa , is her name, snot and burgers are in her nose passages.

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wanda cooks
, US
Feb 08, 2023 8:26 am EST

please bring back the fish sandwiches . i couldn't believe when i was first told that whataburger doesn't no longer served my favorite item! i love them. my family loves them and my bosses and co-worker loves them. every since they took them off the menu, nothing compared to my appetite.

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Chris Dunivan
, US
Jan 07, 2023 4:13 am EST

we haven't been to the Whataburger in Burleson tx for almost a year due to horrible service. on 12/30 a Friday my wife and I decided to try that store again and to our Suprise nothing had changed lousy service and set in line for 20 mi. These children running these restaurants are killing the brand.so sad because at one time you were the best.

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Haley Davison
, US
Dec 10, 2022 9:58 am EST

December 3rd 2022 i came to whataburger at moore and waited a half an hr for our food and then looked at it and it was all wrong. We went inside to get a new order but they wouldn’t give us our order because we didn’t have a receipt. Never had this happen to me before in fast food.

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Mp saiz
Amarillo Tx, US
Dec 11, 2022 5:03 am EST

Hollywood road 0446 am. It was terrible this pace is always terrible please please give us the costomers the service we deserve

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Amy N Tweedy
, US
Dec 07, 2022 8:58 pm EST

Please bring back the Mushroom Swiss Burger! Please Please please🙏🏼🙏🏼

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Marty Martin
, US
Dec 07, 2022 1:20 am EST

I have a complaint about you pulling the mushroom swiss burger. I never eat at any other fast food except Whataburger when you have the mushroom swiss burger. They are excellent and I don’t know why it’s not on permenant menu. I won’t give you my business until it comes back

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William Black
, US
Nov 26, 2022 1:10 pm EST

I was driving for Lyft and landed in a dead zone. I turned on the Favor App and was dispatched to a Whataburger. The drive was nearly 20 mins so it was expected to be ready or close. Instead they had not received it yet. They did find it in a few mins and prepped it but not the way I liked it. This has happened several times even during slow times

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Jerry Henderson
, US
Nov 12, 2022 8:57 pm EST

Sat. November 5, 2022. Worst service ever. There were at least 6-7 employees walking around and had to wait 45 minutes for my order at the drive thru. This is ridiculous

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Bubba Bashaw
, US
Nov 05, 2022 7:25 am EDT

8:30 in the morning -customers waiting to order- others waiting on food - employees eating while customers watch. Integrity, character, work ethic have gone to hell!

They should be very happy I am not the owner … they would be looking for a job!

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Sally Hill
Lubbock Inspection Service, US
Sep 21, 2022 2:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Store # 940 in Lubbock, TX. 09/11/2022 at 4:29 PM. Order # 585409. Burger cold. Fries barely warm. Did not receive the pie I ordered. No napkins.

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Candypaint
, US
Feb 01, 2020 6:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

First, I wanna say that they messed up my entire order! I asked for a cheese plain, no veggies, and i added mayo and I also g oh t a 2pc chicken strips kids meal and they gave me the #13, just for me to drive and realize they hadn't gave me my fries! So disappointed because this has never really happened to me.

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Adam L Martinez
, US
Dec 08, 2019 8:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

11/25/19 Store 480
Ordered 508209
#5 Bacon & Cheese WB ML, No Tomato, Grilled Onion, Extra Mustard, LG Onion Rings & MD Sweet Tea Cashier David B 10:32:12 PM Burger was wrong. Talked to manger Mark 11:35 pm. He knew my burger was for a counter order. Manager refused to offer any solution. He said I could wait 2 hrs to go back bc vents & building

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charjtaylor
, US
Nov 10, 2019 5:30 am EST

On 11/2/2019 - I ordered and paid for a double meat whataburger. There was only one meat patty. I didn't have time to go back and complain in person.

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Areney16
, US
Oct 26, 2019 2:06 pm EDT

My food was cold my fries weren't fresh at all the patty seemed old my wood was presented to me sloppy my drink tasted like carbonated water I️ waited in line for 20 minutes and for $11 and the wait time I️ was hoping it would be fresh but so much for hoping whataburger really need to hire better people

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Bryan G1900
, US
Oct 26, 2019 8:46 pm EDT

This burger was like eating at a school. I have loved whataburger til now. It cost us 16 dollars for a large grc meal and an extra burger. Really 16 dollars for that and it taate like it was microwaved. Your buns are usually fresh and these were flat like they were frozen
Sorry but u lost me and my family. All of us. Bryan G.

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Debrasue Hopkins
, US
Oct 22, 2019 11:55 pm EDT

First of all no condiments for offered nor put in the bag the only thing that was in the bag other than the food was napkins the food was gross they didn't get my order correct I left out items that were ordered. Did I mention the food was gross I couldn't even eat it. Biggest waste of $16.30

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Ssr92
, US
Oct 07, 2019 6:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had ordered a whataburger jr with no mustard and just mayo for my daughter on the drive thru and when i arrived home it had mustard and the hamburger was cold too

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Dhaley6
, US
Sep 18, 2019 1:56 am EDT

All overcooked. Dry and crunchy.

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Lou Wool
, US
Aug 28, 2019 7:39 am EDT

I ordered a regular Whataburger. When I got home all the burger had on it was meat and cheese.

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Rosa Lambarria
, US
Aug 06, 2019 10:28 am EDT

I order jalapeño cheddar biscuits and they give me a regular biscuits with jalapeños. I was waiting and 1 hour for my biscuits that is way to much time and they are not even cook right.
Also I order a chicken butter biscuit meal and I didn't get my fries . I paid for that. Way to long of services and I have to go work.

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Dreamdee
, US
Jul 31, 2019 6:52 pm EDT

I went to use the restroom yesterday and she clocked me out this the second time this have happened my clock in number is for me not her ...what if I clocked her out

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Carol a smith
, US
Jul 14, 2019 6:47 pm EDT

I went in at 12:30 PM to grab lunch, the line was backed out to the door and 1 person was taking orders .

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Samantha Maria Green
, US
Jul 07, 2019 6:26 pm EDT

She took our order in drive-thur. One we got to the window. We added a drink to our order she was rude. And saying what kind of drink did yall want. In a rude way but you suppose to be a manager. Not acting like that. We come to whataburger all the time and have never had a rude person at the window. But today she was RUDE! We came @ lunch time

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Trey Mixon
, US
Jun 19, 2019 3:13 am EDT

theres cockroaches everywhere, trash all over the floor, young employees that dont do there job, major safety violations for customers and employees, raw chicken in dirty sink and fresh tomatoes covered by dirty dishes.

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Mackenzie Neinast
, US
Jun 02, 2019 3:50 pm EDT

Whataburger 940** employee Kimberly Herrera has not been the best to work with. She has made it a harder work place for me and for others.

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McHempz
, US
Jun 01, 2019 11:02 pm EDT

Jeffrey was apparently almost too stoned to take orders tonight. Mumbling and just taking forever then when I pay he just stares at the counter. I finally asked for my cups . He said... " oh ya"

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Hillerymo
, US
May 27, 2019 10:10 am EDT

Only called to check on application at 11am & I was told to call back at 5pm whenever I did she immediately answered and told me I was going to die & place me on hold I hung up the phone called back a different manger answered to me call back in another 5 mins. I was treated unfairly

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Nastyfood
, US
May 11, 2019 11:06 am EDT

I went to whataburger on hey 6 and west park on 5-2-19 I had a #5 after 2 bites I felt nauseous I believe I got food poisoning I began to throwing up all night I don't recommend this nasty place to no one obviously the employee had dirty hands that handled my food gross feeling

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diane caron
, US
Apr 21, 2019 4:31 pm EDT

Ordered brkfst pltr and pancakes w/ side of gravy and milk. Got home...opened the bag and no gravy also no napkins also no plastic ware and no BUTTER for my pancakes. Drove back for the gravy and napkins but didn't realize no butter til I opened the pancakes. Very frustrated!

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Michelle Loveable Harris
, US
Apr 07, 2019 9:16 am EDT

Hello my Name is Michelle.
I purchase a WhatACatch dinner last night and the fish was 2 points from being burn and the fries were very cold. This is the second time that I ordered the off the menu. The first time the same and I took it back and so I stood there to watch my food being cooked, It was a black lady older manager who had an attitude.

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