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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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A
10:50 am EST
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Wish.com jacket/ wall painting

I ordered a jacket and a painting from this company, neither item was as it appeared on their page, I asked for a refund and to return their item over 2 months ago and haven't gotten a response or anything close to it. This company false advertises and does not respond to phone calls or email complaints or concerns, false advertises its good customer service which is very poor!

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11:00 pm EST

Wish.com women’s fashion cosmetics sexy matte lipstick

I ordered this a while ago, and used it multiple times and everytime I have used it, i have had a rash and burns on my lips. I used it 4 days ago thinking it was just something else that made me get those on my lips, but it has done it again and now my top lip has yet another burn on it. I'm not happy with this product, I have used other lipsticks and no problems but with this one something is wrong. My burn always bleeds and stings. Feels and looks like a burn. It's slowly going away but after 4 days you'd think it should be gone. I'm highly disappointed as I've contacted before about this problem and nobody got back to me..

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12:44 pm EST

Wish.com silicone cake forms

A few months back I ordered silicone cake forms. A few weeks after that I received an email asking if I had received my order. When I clicked "No" I got the "We're sorry. We'll ship that out for you right away" line. As of today, 2/13/19, I have yet to receive my item. I would really like to know what is going on? I would like a reasonable explanation and resolution to this issue please.

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7:43 am EST

Wish.com account information

Yes, updated my wish.com app and I went to log into it and it said my password/email isn't correct. I changed the password and it said the same thing. I did this 15 times before complaining on here. I would like to get into my account since I just placed orders yesterday and I can't track them or anything since they should be here soon but I have no way of knowing anything and I have already been charged.

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Kay Throneberry
, US
Feb 16, 2019 8:52 pm EST

Have tried numerous times to update my credit card account as the last one was compromised so got a new card with a new expiration date and now cannot order items due to "contact wish.com/payment" always coming up. Was a very loyal customer until this happened. If this can't be corrected, I'm out of here!

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J
8:12 am EST

Wish.com never received my product

Dec 4, 2018 I ordered 10 * 2 pack huawei 1tb microsd cards.
I could follow the package all the way to copenhagen airport.
The package was returned to sender without any information to me. Any idea how to contact wangzhigang666888, which apears to be the sender?
I can't get any reason for return of the package.
It might have been marked with an unclear address label, or?

Another stupid issue: I can't get a refund, my visa card has been replaced in the mean time.

Any ideas how to contact wangzhigang666888?

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D
1:56 am EST

Wish.com order placed not received

Dears,

I have paid my amount through my depit card and my order have not recieved still (its been two months), I will have to place a police complaint againts this website, for not issuing my order, please issue my order or repay my money within two days.

Please see the attached phot for my order details and please kindly support to do the needful asap.

Denna dominic,
+[protected]

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R
7:13 pm EST

Wish.com compression knee socks

I have no complaint--I am trying to ask a question..
I ordered three styles of compression or support knee socks. I lost my order.
1 Were they all "compression" or "support" knee socks?
2 What "size" of all three did I order?
I want to order more--but I will buy one size bigger.

order placed Jan 5, 2019 says refer to [protected]

thank you
mark peterson
[protected]@yahoo.com
[protected]

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Update by rusel
Feb 10, 2019 7:16 pm EST

where is note saying complaint was received?

Update by rusel
Feb 10, 2019 7:15 pm EST

please see comment above

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11:52 am EST

Wish.com complaint

I ordered quite a few items. Make up brush set. Foundation. Brow items etc... i did this is october .. they was meant to arrive before novemeber 11th. I have submitted a complaint before and have had no further contact. I dont want a refund i just want my items. I have spent quite alot of money with yourself and i think its only fair i recieve what i have paid for.

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tunas1934@gmail.com
, US
Feb 12, 2019 9:18 am EST

URGENT
THEY SENT ME A PURCHASE THAT I DID NOT ASK ME, THEY CHARGED IT TO MY BANK ACCOUNT
I ASK ME TO REINTEGRATE MY MONEY TO THE URGENT BANK OTHERWISE I INFORM THE BANK
ORDER NO.
WOSPOO4723403024USA
SYBAA48546021
One Sansome Street, 40th Fl
San Francisco, CA
United States - 94104
+[protected]
www.wish.com

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V
8:59 am EST

Wish.com blouse I ordered and never received

Ordered in october. Asked repeatedly when I would receive it. Wish kept saying there were delays. I patiently waited. Then this morning I check again and all I am told is: sorry. We cant track it, and you're 4 days late for a reimbursement! Such poor customer service. I vas ordered other items which I cannot wear because they are too small. Never ever am I ordering from wish

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6:13 am EST

Wish.com all of my orders

I been trying to check on all my order status, I cant get it on my email or anything, I tried for a while, I cant get it, I usually get it on my phone it locked me out, my email is patricia. [protected]@yahoo.com and my phone number is [protected] and my name is patricia carpenter and my address is 35 lansdale rd belpre ohio 45714, its my orders in 2018 and 2019, in dec, and in jan and I think feb

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4:56 am EST

Wish.com delivery of my orders

I ordered some items between the 23rd and the 25th of december 2018, but to date I haven't received my merchandise. My expected delivery dates were the 31/01/2019 to the 03/02/2019, but this dates keep moving forward. The items I ordered are: 1. Audi a3 3 button remote fob. 2. 24v car heater cooling fan and defroster. 3. Healthy growth hair liquid. 4. 7inch touch screen mp5 player. 5. Synthetic leather wallet. 6. Teeth cold whitening instrument

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6:29 pm EST
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Wish.com jewelry

This actually is not a complaint. I'm writing because I think it is hilarious that people think they can get 18 karat gold or even sterling silver jewelry for next to nothing. Of course it isn't what they say it is! It's crazy to imagine that it could any anyway be profitable for them to be selling real metal for practically nothing. I actually really like the Wish jewelry. I've gotten things that are supposed to be 18 karat gold for 3 or 4 bucks, including shipping. I knew it wasn't genuine when I bought it. But it's all sparkly and pretty and doesn't make my piercings sore. I like it.

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J
9:20 am EST

Wish.com billing

When I ordered the product was $3 ea. I ordered 2 and used a code that gave me 10 percent discount- .60. When the confirmation came up, the price had changed to $4 each and there was no way to change it. The only "contact" provided only gave me 3 choices and none of them was applicable. Following other links led nowhere. I feel scammed. The order number is 5c5d98dac8a078758d45f133.

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L
9:55 am EST

Wish.com 2 wigs; large area rug; butty enhancer

I received the 2 wigs a week apart that was not what I ordered. I have not received the large area rug or the butty enhancer. I talked to Mark Stafford and he promised a refund and keep merchandise that I did receive but he wanted a photo ID and a copy of my bank card front and back to ensure that they give refund to proper person. I told him I was comfortable with that and decided that I just needed to keep what I have and request them send the other merchandise to me. I have never had to do all that to get a refund and for all I know, it may be some kind of scam. I will not order anything else from them but I do want my other merchandise. From this point on, I will never order anything else from this company and will turn them in to better business bureau and trade commission if they don't deliver my other merchandise.

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12:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com my blocked account

I have been trying to buy on my account. Please sort this out . I would like to buy a brithday present for my son. So I hope your can sort this out soon ..
This is the number I was giving from an email. I'm also sending a statement of proof
Of who I am. So my debit card can be opened.
Thank you.
Sharon Nagel
Cell. [protected]

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G
3:09 pm EST

Wish.com cell phone and refund

On September 24, 2018, I order a cell phone from this company. I received the phone in October 26, 2018. I found out that I could not obtain service on this phone with my carrier. I emailed the Support Staff at wish and told them the problem and I hadn't received an invoice packaged in the box. I even sent them a copy of the online order and I still have yet received the return voucher nor have I received the refund in my account. Since then I have emailed them more than a dozen times and they either lie or respond with some cock and bull story. This is bad business and I know now from reading various complaints they are frauduent. We who have been scammed out of our product and or refund need to get together and take legal action against this so called company.

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7:41 am EST

Wish.com online shopping with "wish"

I am disturbed that orders place in May 2018 (9months ago) have not been delivered.
The tracking information is sketchy at most, not helpful at all
Please refund and cancel all my expensive order - this is not service
No communication channels available

HD 1080P Digital DV 16M 16X Digital Zoom Video Camcorder Camera. DV
Tracking #: RF546226698SG

Super Bright XM-L T6 LED Adjustable Focus Flashlight Torch
Tracking #: YT1838190005670819

2018 New Clone DJI Phantom 4K RC Drone UAV 2.4Ghz 4 Axis Gyro RTF With 1080P HD C
Tracking #: LAOTU1000537528YQ

Security Surveillance System 4CH 720P HD WiFi NVR Kit with 4pcs 1.0MP Wireless WiFi
Tracking #: [protected]

Men Women Gauze Camo Hat Elastic Neck Mosquito Bug Bee Insect Resistance sun
Tracking #: UG813564696CN

1 /4" 6.35mm Router Bit Set Shank Wood Carving Tungsten Carbide Tipped Woodwor
Tracking #: RQ895500655CN

Holes Automatic Fishing Net Shrimp Cage Nylon Foldable Crab Fish Trap Cast

Tracking #: YT1839190005695303

Safe Beekeeping Suit Bite Protection Unisex Defend Comfortable Clothes Flexible
Tracking #: UB134136787YP

Durable Honey Gate Valve Extractor Tap Beekeeping Bee Keeping Apiary Equipment

Tracking #: UG812571174CN

Unisex Men Women s Fashion Personal Face Care Electric Nose Ear Face Nose Body
Tracking #: UB134581381YP

Plastic Bee Queen Marking Catcher Plastic One Handed Marker Bottle Beekeeper Tool

Tracking #: UG826721109CN

10pc Needle File Set Files For Metal Glass Stone Jewelry Wood Carving Craft S8KCA64
Tracking #: UG821071313CN

5PCS 22mm Emery Diamond Cutting Blades Drill Bit+1 Mandrel Universal Tools
Tracking #: UB142873470YP

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R
6:21 pm EST

Wish.com wish and wish store zheyu11. order not received

I ordered a set of lights on Wish from seller ZHEYU11 and the transaction started it good they got their money and I received a tracking number for the purchase. Or so I thought. It was a valid tracking number but was not for my order. I tracked the item and it went to MO. Seeing that I live in WV that is a few states away. So I called UPS and gave them the tracking number and was told that it didn't even have my name on it. So I asked them if they had any scheduled to be sent to me recently and the answer was nothing in recent past or showing now.
Wish sent me a notice saying that my order had been delivered. I am trying to get in contact with them to see if the seller is going to actually send me my order or if they are going to refund my money.
I have checked my shipping address on Wish and it is correct.

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4:53 pm EST

Wish.com airpods or apple wireless earbuds

Yes my daughter bought these last month and when she got them she let them fully charge and when she went to use them, one bud worked and the other didn't. I asked if she wanted another pair because you guys asked me in an email and she said no because she didn't want to take a chance on another bad set. So I asked for a complete refund and I haven't heard or seen anything yet. So what's up

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S
Silver Kazune
, US
Feb 13, 2019 9:44 am EST

when you use the apple air pods you need to sync the earpods to each other before pairing them to the device otherwise only one works

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J
2:30 pm EST

Wish.com orders

I do not understand, why I can not receive or place orders? I had lost my debit card, and got a new one and I keep getting the reply from wish to send a bank statement, I have sent three, and still can not receive or place orders. I really love all the things I have ordered in the past. And the order I can not receive my current order was for Christmas presents. And I still want them, and would like to continue to order from wish can this issue be resolve. My new card is good, and my credit with my bank is very very good. Can I pleas keep ordering from wish. Thank you for your time.
Sincerely,
Julie Shilhavy

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Lady G 66
, US
Feb 07, 2019 9:35 am EST

Hi, I am not comfortable with sending them a photo ID and a picture of front and back of my visa card as I was told that in order to get a refund, I would have to do this. I have been a victim of fraud before and I think I'll just keep the items if it takes all that. I have never heard of such before. This guy, Mark, said that they need this to cancel order and return money to my account. I will call them back and tell them I am not going to do that.

P
P
Paul Juarez
, US
Feb 05, 2019 10:48 pm EST

Did you ever get your account working again, if so how, I'm going through the exact same thing and am so frustrated as all get out!

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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