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World Education Services [WES] / upgrade

1 United States

Confusion on upgrade

I read on a wes blog that when upgrading, wes will add your previous evaluation to the current one. However, I contacted wes customer service and they requested that I submit my waec again. Before, I planned on sending only my high school transcript because my waec evaluation (ref # 3529642) was done in 2018. My current upgrade reference number is 3962368
Moreover, the customer service does not even reply all my questions in the enquiry or they reply to an entirely different question that was not in my enquiry. Please, why is this so?

Why would the same organization say two different things. Please I am confused. I need to know what to do so as not to spend money for what is not needed

Aj
Feb 11, 2019

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