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1.4 349 Reviews

YMCA Complaints Summary

39 Resolved
310 Unresolved
Our verdict: With YMCA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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YMCA reviews & complaints 349

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2:38 pm EDT

YMCA sauna and spa area (pool deck)

On Thursday, June 6, 2019, I went to swim around 8 pm. I went later in hopes that there would not be as many people using the spa area. I have complained several times to management and pool staff about people waking in shower and whirlpool area in their street shoes. Also I have made many complaints about people wearing their workout clothes and street clothes and shoes in the sauna. IN the sauna! I asked the brewer signs explaining proper use of the facilities and received alizarin that these things are not proper and should not be happening.
On Thursday night around 9:00 pm I was sitting in the sauna, showered, with two towels (sitting in one and wrapped with the other) when a woman came in with her workout clothes and street clothes. She began to change in the sauna. He pulled out her shirt to change and turn it right side out. Then she flipped the shirt to straighten it and in doing so when she flicked it something flew into my eye.
I left the sauna, got dressed and went home. I flushed my eye thinking the particle would fall out and decided to go to sleep in the hopes it would work it's way out. In the morning I arrived at work, it my eye was worse so I called the YMCA to talk to a manager. A woman took my information and said she would let Steve know.
I left work and went to my ophthalmologist. I had to wait for more than two hours in terrible pain. Finally Dr Hart removes a piece of plastic from the inside eyelid. I have corneal damage from where the plastic scratched my eye.
I come to the YMCA to improve my health. Now I have lost time from work and have to pay for my doctor for an emergency visit all because the YMCA cannot properly manage and enforce their rules in use of the spa and pool area. I am very upset that this has happened to me, when I only want to work out in a clean and safe environment.

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8:12 pm EDT

YMCA brad russell

May 31, 2019

To whom it may concern,

On May 29, 2019 I was hand delivered a letter by brad russell the ceo/executive director of the Medford YMCA. He came to my current place of employment. He came with no name tag (unidentifiable) and stated to read the letter and then call him. He was very unprofessional to my employer and co-workers.

I read this letter he had given me which is due to a situation while I worked for the YMCA after school program at Griffin Creek Elementary. It involves a child and his family that was a part of the after school program while I was employed with the YMCA.

The letter is referring to a situation / dispute that I had with the father of the child on March 13, 2019 at Griffin Creek Elementary.
It refers to an on-going investigation that I am in no way a part of as I terminated my employment on or about April 4, 2019 after being interrogated everyday. It goes on to state that I was seen on camera speaking to 2 different males but not the father I am referencing. Then it states that they have an audio call from what they are saying was my 911 call regarding the situation, however I called non emergency police after being directed by my director and the mom at the time. Continuing it states that I am a (liar) and that the father is very upset about this issue and legal action is being considered against me. It states that the father has my personal information from a police report that again I never filed and then it mentions that in no way did the YMCA give the father my information. And other privileged information that is incorrect.

The YMCA is requesting a statement from me and they have in certain terms let me know this issue is not going away.
I would like to file a complaint for the following
1. Brad Russell should have never come to my new employment location
2. I don't appreciate being called a liar in anyway
3. Giving out my personal information is not legal and would not have been given from the police
4. Threatening me in anyway is unprofessional

I have spoken with the mother of this situation and it is confirmed there is a legal battle going on referring to custody and this has nothing to do with me.
I have a family to protect and I feel the YMCA being - Brad Russel has endangered them and myself. I am being threatened when this situation is no longer my concern because again I am no longer employed with the Medford, Oregon YMCA.

I am more than happy to send you a copy of the letter hand delivered by Brad Russell, he and anyone from the YMCA is no longer allowed at my employment location per my boss due to his unprofessionalism.

I will be seeking legal advice at this time but would prefer to resolve this in a professional matter, but I will need to speak with the boss of Brad Russell moving forward.

Thank you for your time and understanding and I hope to hear from you soon to get this situation resolved as quickly as possible. I can be reached via phone at [protected] or via mail at 800 Ellendale Dr. #73 Medford, oregon 97504

Regards,
Elizabeth Orndorff

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7:54 am EDT
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YMCA ymca welwyn

My name is Mark Anthony Clacken of stevenage Hertfordshire my local council did put a referral in for me at the welwyn ymca I waited two weeks got a interview paid a taxi my last 39 to be told she could go on with my application but it's her discretion to let me in after 13 months of being Homeless I was told I didn't stand a chance that could of been done on phone waited for nothing to be once again let down no one to pay for the unprofessional work by your staff in Hertfordshire thanks I would like to complain as I've still not recovered still on the streets delete my data as u are no help I will be calling data protection to ensure this is done.
Taking my details for nothing,
This is my complaint M A Clacken

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5:53 pm EDT

YMCA employment fraud

Someone worked at this YMCA illegally. It was not me. I found out in November of 2016. I need the paychecks cancelled. Payroll and human resources will not respond to my phone calls. They have threatened to call the police on me. I need help with this complaint. Anyone of assistance can help. I would appreciate it if this website would help. They have no complaint department.

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7:34 pm EDT

YMCA agent

My name is Cindy My friend has a membership
However she's been wanting me to go for tour and to workout with her and try to switch me gyms
I am a member at 24hr and planet fitness.
Today I went in with my friend who's a member .I need to use the bathroom so I grab a towel and went straight to the bathroom my friend said she would take care of the front desk .
My friend met me up in the bathroom. And said everything is ok just show my ID after . I said ok that's cool the Y seems cool like planet fitness you can bring a buddy.
So we head upstairs I use the stair master and my friend the ab machine . Then I hear someone behind me being extremely rude saying I need to get off and get out now !
He really caught me off guard . I got off and asked him what his problem was and no need for aggressive behavior And that we can talk down stairs . As I walk away I hear him tell the lady he is with say Mexicans . First of all I am not Mexican . As we go down stairs he's still aggressively talking with me . I said there is no need for such behavior honestly talk to me like a human being. He said he had told my friend the proper way to check someone in as a guest . Whether my friend was in the wrong of not telling me because maybe she really want me to go he should have not talked to me the way he did . He's costumer service skills need to be Reevaluated . I will send a photo of my self and my work place so you can see I'm not just any teenager or someone on the streets . As I left he was being a smart [censored] (excuse my language) . He's name is reed and works at the Y on Eucalyptus dr. SF
Store manager Lory Duran . He didn't have a problem giving me her information.

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3:32 pm EDT

YMCA the young men’s christian association of cottonwood creek rec center in colorado springs, co 80918

I'm not sure if this an employee training issue-or what, but I have just witnessed yet another reason to discontinue my family's membership here. Several months ago, I was about to snap a photo of my child on the slide, when a staff member approached me and told me that they don't allow photography in their facility.. fine. However, just now, a lady stood in front of me and recorded a video of her child going down the slide, and not one employee approached her.. Along with all of the other customer service issues we have dealt with here and also at the Briargate location, I'm pretty much done with the whole establishment, which is really unfortunate, because I grew up going to the Y in Arizona and never experienced any problems at any of their locations.

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7:24 pm EDT
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YMCA rude staff

The staff at the front desk of the YMCA in Mattoon IL is extremely rude and unprofessional. I have only had issues with one employee. She is constantly making rude remarks and rolling her eyes at everyone. The biggest issue is her friends stand there and talk to her so she doesn't have to take the time to help anyone. A mother asked her a simple question, "if she had noticed if her son had walked by" the employee rolled her eyes and said "it's not my job to watch your child". It makes me not want to go back knowing even if I can get her away from her friends for 2 minutes to ask her a question that she will just roll her eyes at me and have an attitude. The staff needs better training.

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kneelfist
, US
Apr 24, 2019 10:25 pm EDT

The employee has a point. It is NOT her job to babysit the mother's kid.

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12:51 pm EDT

YMCA discrimination

I asked to meet with staff and filed a complaint. As a result, I was banned from the YMCA. I filed the complaint! I asked to meet with the Director. When I did, she banned me from the gym. Made up a lie that I cursed. That's the reason! I am disabled. No other gyms. I am banned for cursing? Kim at the YMCA is horrible! She is the most unpleasant person I've met. I begged them to look at security camera footage. They would not.

B. Price
[protected]

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Diane DeMarco
, US
Jul 26, 2019 6:48 am EDT

Hello, just curious what YMCA did this happen at?

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mayramm11
, US
Jul 20, 2019 9:23 am EDT

Hello B Price,

Something like that is happening to us right now at YWCA in Lowell, La Crescenta, CA. There is this person that works at the front and also teaches a class there, who told my daughter that she could not be in his class because she has epilepsy. I confronted them with that situation and Ethan told me that my daughter was keeping others from using the space, others who could keep with his class, just because she was doing it on her own pace. My daughter had an epileptic attack in his class because he was pushing her to work harder and does not let people go at their own pace. He tried to convince my daughter that the reason he did not want her in his class was because he worry about her health and he though it was best for her to build up by working on other machines on her own before taking his class. He started to talk to her a lot and follow her around the YWCA.. Because he was afraid when I told him that I will call my lawyer because he was discriminating my daughter, he started making allegations of sexual harrassment. I have also ask to talk to the director and worry, about what you just mention. I am right now waiting from a respond from my lawyer. I would like to know if you ever tried calling a discrimination lawyer? Maybe we can help each other.

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6:53 am EDT

YMCA stair master

The stairmaster at the Far Rockaway YMCA has been broken for four weeks mows. There are only two of these machines. I have put a comment in the suggestion box weekly as well as tried to speak with management.

I go to the gym every day and having only one stairmaster limits my workout. Every time I get there this machine is taken. Four weeks and this is still unresolved. How has the machines not maintained?

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9:46 am EDT

YMCA billing mess up

After submitting a new card for billing, my grandson is refused entry due to delinquent account. And I had not been contacted about this matter, I now know, for six months!
I have custody of grandson. I had set his membership up on his account. I had assumed the automatic deduction were occurring. I had not realized the incompetence I was dealing with at this facility. I find out, not by mail, not by call, not by any formal notice, I find out by my grandson being forced to wait out front for me to go back and pick him up!
You placed the account in collections?! You don't even have the consideration, grandson coming in on practicality a daily basis, to let him or us know the account is in trouble! Where is the common courtesy, common sense? Nothing! No mail, no call, no warning of any form. This is his account I set it up and leave it! I pull to pay for braces and glasses. I had thought you people had been automatically devoting his account. And then to be blind sided by this matter is completely incompetent on your part. Disgusting unprofessional behavior in work ethic. He plays basketball, I will speak to him about a place called the rise. After this stunt you all pulled, I have nothing but contempt for you as a business. It will be up to him. Disgusted.

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6:26 pm EDT
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YMCA overcharged

Reserved and PAID through EXPEDIA for
Mar 9, 2019 - Mar 12, 2019
Itinerary #
[protected]

Full payment was made to Expedia- yet the YMCA billed by debt card DIRECTLY for 2 nights as well. Can't get through to Protection Plan I paid for:
Hotel Booking Protection
Sat, Mar 9 - Itin # [protected]
You are covered under the travel protection plan as part of your purchase.

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12:04 pm EST

YMCA Rapist's name on ymca building

Hi,

My birth name is Sara Spencer, I am the daughter of Larry Spencer.
His name is up there on the Bethel Park YCMA Building!
You can look into the way The YMCA is handling the issue of a rapist's name on their building. Both Kevin Bolding the CEO and President as well as David Bluemling, the Chairman have done nothing to address this issue.

Here is my video about my case:
https://www.youtube.com/watch?v=zLZRKuAsNL0

Thank you and get in touch if you want.

kerry.[protected]@gmail.com

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5:30 pm EST
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YMCA memberships

The YMCA permits each Executive Director with the unfettered discretion to terminate anyone's membership and to refuse anyone's application for membership upon his or her own whim! There is no review, no appeal, no notions or fair play and justice, no Christian Values, no right to confront an accuser, innocent people are also arbitrarily and capriciously disapproved for membership without any hearing or presentation of evidence. The YMCA is a SOCIALISTIC OLIGARCHY where all power is placed into the immature hands of one grand executioner. Power corrupts; absolute power corrupts absolutely.

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11:49 am EST

YMCA management.

The facility coordinator is rude to everyone and never responds when you try to contact her, she terminated my membership without telling me due to a phone call in which I made to ask her a question regarding my membership that I had waited two weeks for an answer on. Also, there should be cameras there. It is a very shady place. Carrie Walton runs it.

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George Jenkins II
, US
Feb 07, 2019 5:24 pm EST
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The YMCA permits each Executive Director with the unfettered discretion to terminate anyone's membership and to refuse anyone's application for membership upon his or her own whim! There is no review, no appeal, no notions or fair play and justice, no Christian Values, no right to confront an accuser, innocent people are also arbitrarily and capriciously disapproved for membership without any hearing or presentation of evidence. The YMCA is a SOCIALISTIC OLIGARCHY where all power is placed into the immature hands of one grand executioner. Power corrupts; absolute power corrupts absolutely.

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2:20 pm EST

YMCA staff

I am so appalled everytime we come here to swim, excercise, etc. At the lack of customer service skills at this particular ymca here in cos. If it's not having to randomly pay for our one (usually complimentary) guest per membership, it's them bugging my 9-year old daughter who is small for her age, about whether she is allowed on which machine (literally every single time we come in), even though we've had a membership since 2016. We only go to this y and the briargate one-you would think they might remember us by now.. Today took the cake, though, I must admit-we live across the street and usually walk, but it's about 13 degrees today, so I drove my daughter and her friend and left my wallet at home. She said that guests were not "complimentary" today and that it's $8. I asked if she was serious, to which she replied that she was, so I went back across the street in my car (in the snow), to grab the $8 they so desperately needed on such a busy day.. Then, when I came back she tried to say not to worry about it! Really?! What place does that to their members?

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10:45 am EST

YMCA swimming pool

I got a YMCA membership for the pool that's the YMCA's greatest feature definitely and the swim team I can see 3 or mabrey even 4 days a week for swim team but not every day not even Saturday when paper says open swim I need someone please help me make a difference or I'd like my money back please this is kinda of ridiculous at YMCA In Bucyrus Ohio 44820 please help thank you

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1:28 pm EST

YMCA unprofessional staff/lack of personnel or staff

I am writing this complaint because i have noticed that every time it's registration season at the Cross Island Ymca located at 238-10 Hillside Ave Jamaica NY 11426, there is a lack of staff, they are overwhelmed, unprofessional and even rude!

My daugher attends the Cross Island Ymca for swimming classes for long years now. I usually register her for online for her swim classes. But every time its registration season, the staff do not pick up the facily phones. Their reason is that they are busy with people waiting on line waiting to register their children. What kind of excuse is that? The Y should hire per diem or part time staff during these busy days to help out their customers! I had an issue with my credit card being billed but still receiving an email saying that my transaction did not go through. I wanted to make sure that my daughter was registered for the next swim session. When I called to explain the situation, they never pick up the phones! When this employee named Katherine or Kathleen finally did, she put me on hold forever. I hung up and called back, she told me my problem was solved! I said how could you even know if you have not checked, then she told me that the staff is busy with customers!
This is unacceptable for a well-known organization like this! This is not the first time it's happening and their administration should find a way to fix this situation. Have staff stay for over time or hire someone for the phones!
Why having online registration is no one can assist when there is an issue? Every time this happens I have to leave my house and go stay on line at the facily for my problem to be solved. The staff is so overwhelmed that they become rude!
Very poor customer service.

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7:59 pm EST

YMCA employment fraud

Someone has worked at ymcas in tn ga va fl ky and nc. This started in november of 2016. I need the paychecks cancelled. Their address is 101 n walker drive chicago, illinois. I don't have any suspect in formation at this time. I need this website to contact this company. Your help is appreciated. This is employment fraud. I have complained to the ftc as well.

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Update by shackledlion5
Dec 17, 2018 12:40 pm EST

Someone worked at this YMCA and it was not me. Paychecks were processed illegally. I have never worked for a ymca. I found out about this in november of 2016. The YMCA will not respond to my calls. They have no complaint line. This YMCA is in chattanooga tn. I need the paychecks cancelled. I would appreciate this websites help. I have filed a police report.

Update by shackledlion5
Dec 17, 2018 1:00 pm EST

Someone worked at this ymca and it was not me. Paychecks were processed illegally. I have never worked at a ymca. This YMCA was in fort oglethorpe georgia but moved to ringgold georgia recently. I need the paychecks cancelled. The ymca has no complaint line to call. I would appreciate this websites help on this issue. I have filed a police report concerning this issue. This is a complaint.

Update by shackledlion5
Dec 15, 2018 11:40 am EST

Someone worked at ymcas in tn ga va fl ky and tn. Paychecks were processed illegally. I have never worked at a ymca. I started finding out in november of 2016. They have been uncooperative on this issue. I would appreciate this websites help on this issue. They will not help on this issue. There is no complaint line for the ymcas. They try to avoid complaints. This is a complaint not a review.

Update by shackledlion5
Dec 16, 2018 12:46 pm EST

The kentucky ymca was in 2017 and so were the north carolina and the Florida ymca.

Update by shackledlion5
Dec 16, 2018 12:45 pm EST

The Virginia YMCA was last year in 2017.

Update by shackledlion5
Dec 16, 2018 12:44 pm EST

This happened from six to ten years ago on the Tennessee ymca and the north georgia ymca.

Update by shackledlion5
Dec 15, 2018 11:19 am EST

This complaint is not posted. It was taken off.

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4:30 pm EST

YMCA employment fraud

Someone has worked at ymcas in tn va ga fl ky and nc. I need the paychecks cancelled. I have never worked at the ymca. I started finding out about this in november of 2016. This company will not respond to calls. This is employment fraud. I need this company talked to by this website if possible. I cannot get a response. They do not have a complaint department.

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shackledlion5
, US
Dec 16, 2018 12:53 pm EST

This complaint has never been resolved.

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5:46 pm EST
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YMCA ymca international school, bari co-operative school, chas, bokaro steel city, jharkhand, india.

YMCA International School, Bari Co-operative School, Chas, Bokaro Steel City, Jharkhand, India, is actually located inside residential society disturbing the neighbor residents by the noise of children, some children activities as children as most of the time they through their belongings in neighborhood, but children activities can sometime be ignored but management creates road jams everyday as their vehicles are also not parked properly, most of the time we face noise issue with their heavy speakers, even this school is not having playground, send someone superior to re check, Even one or other we have to face their local gangsters as they need play ground for children so most often then try block roads, get inside someone's vacant land etc, you can check this latest issue on news paper Jan Jagran, Bokaro edition of 25th nov.
They bribe and manage local police station. I was more shocked to know that the property in which YMCA is running is property of Mr. C. H. Madhai, President of YMCA Bokaro, and things are run under his supervision. Play ground in youtube is fake ask him tag his location on live facebook you will come to know.
They throw wastage on our property creating issues.
Well think about this, is this organization meant for these activities.

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YMCA In-depth Review

Overview:

The YMCA, also known as the Young Men's Christian Association, is a renowned organization with a strong mission and purpose. It has a rich history and background, and its services extend across various geographic locations.

Programs and Services:

The YMCA offers a diverse range of programs and services to cater to different needs. Their fitness and wellness programs are designed to promote a healthy lifestyle, while their youth development programs focus on nurturing the potential of young individuals. The organization also actively engages in community outreach initiatives and provides childcare and early learning programs. Additionally, they offer aquatics and sports programs to encourage physical activity and skill development.

Facilities and Amenities:

The YMCA boasts state-of-the-art facilities and amenities to support their programs. They have well-equipped gymnasiums and fitness centers, swimming pools and aquatic facilities, as well as sports fields and courts. Childcare and play areas are also available, along with meeting and event spaces for various purposes.

Membership Options:

The YMCA offers different membership tiers with a range of benefits. They have flexible pricing and payment plans to accommodate various budgets. Membership policies and restrictions are in place to ensure a positive experience for all members, and the organization values member feedback and satisfaction.

Staff and Instructors:

The YMCA takes pride in its qualified and experienced staff and instructors. They prioritize customer service and support, ensuring that members receive the assistance they need. The instructor-to-member ratio is carefully maintained to provide personalized attention, and staff training and development are given importance.

Community Impact:

The YMCA actively collaborates with partners and engages in volunteer opportunities to make a positive impact on the community. They are committed to social responsibility initiatives and offer scholarships and financial assistance to those in need.

Customer Experience:

The YMCA provides an online platform with a user-friendly interface for easy access to their services. The booking and reservation process is streamlined for convenience. Cleanliness and maintenance are prioritized, and safety and security measures are in place to ensure a secure environment for all.

Reviews and Testimonials:

Members have shared their positive reviews and ratings, highlighting their satisfaction with the YMCA's programs and services. Success stories and transformations are also celebrated, and feedback from parents and guardians further emphasizes the organization's impact. Community testimonials further validate the YMCA's positive reputation.

Accessibility and Inclusivity:

The YMCA strives to be accessible and inclusive. They provide accommodations for individuals with disabilities, promote language and cultural sensitivity, and prioritize gender and LGBTQ+ inclusivity. Age-friendly programs and services are also available to cater to different age groups.

Future Plans and Innovations:

The YMCA has exciting future plans, including expansion and renovation projects to enhance their facilities. They are also integrating technology to improve their services and exploring new program offerings. Sustainability initiatives are also on their agenda to contribute to a greener future.

Comparison to Competitors:

The YMCA stands out from its competitors through its unique differentiating factors. Its strengths lie in its diverse range of programs, state-of-the-art facilities, and commitment to community impact. While pricing may vary, the value for money is evident in the high member satisfaction rates.

Conclusion:

The YMCA is an exceptional organization that offers a wide range of programs and services to cater to diverse needs. With its strong mission, qualified staff, and commitment to community impact, it is highly recommended for individuals of all ages and backgrounds. The YMCA provides a welcoming and inclusive environment for all, making it a valuable choice for those seeking a holistic and fulfilling experience.

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Phone numbers

+1 (800) 872-9622 +1 (312) 977-0031 More phone numbers

Website

www.ymca.net

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