YuppTV
reviews and complaints

Hi

First of all I am not able to get through to your when I try to call you: 08000868286.
I have been trying this number for the last couple of days several times. It just cuts off.

Asianet channel seems to have problem when I switch on the live streaming at 2.30 pm.
This I have been observing on a regular basis. There may be otherr problems which I dont. know.

My number is [protected]. Someone please call me.

Unnikrishnan

Hi,

I did not subscribe for yupptv package and never spoke/logged in yupptv account however they still deducted 197.99AUd without my consent! Isn't this illegal? I trief to reach yupptv support but no support line seems to be active not even 24/7 ones. I have written to their support about this however I feel yupptv is a fraud. If I do not get response and refund, I plan to legally file complaint again yupptv.

I have subscribed for yupptv sports channel to watch ipl cricket matches, it is very annoying to see ad popping every time channel is changed, when I pay for my subscription why would I end up seeing ads. I have feeling this is especially happening when I stream matches in yupptv app in andriod phone (one plus), can this be stopped? I must say customer experience is not good! If it continues I might opt out of subscription!

I would like to report a fraudulent payment made on 30 march, 2019 using my card details without my authorisation. On 30 March, I received a debit notification of 107.99GBP at about 12.12pm UK time, using my card details. I did not authorise the payment and I have never enjoyed any of your services. I believe that someone stole my card details to make this payment. The transaction reference is B9DE03. Could you please check your records to verify this and kindly refund the amount paid. Thanks for your cooperation. Regards, Uzoezi Osagie

I was using YuppTV services earlier and never opted for a renewal.I have recently moved out of UK.YuppTV, without any authorization, has renewed and charged 169 GBP from my account.As i have moved out of UK, my balance was zero in my UK account and this charge made the balance to negative.After reaching out to customer care, they have told that the money will be debited(exclusive of the taxes) but it was never done.
Firstly, without authorisation, how did u renew and charged my account ?
Secondly, its Yupp TV's mistake and not mine and YuppTV has to credit whatever they have debited.
Next to none, due to Yupp TV mistake, i am being charged by the Bank for the negative balance and you should ideally refund the amount including this !.
Its been a month since the request was raised and i keep hearing the same answer that the amount will be credited soon and it never happened.

I prefer changing channels to surf through the channels, but every change involves a 30 second ad. It is beyond annoying, and I end up just using another platform altogether. Given that I pay yupp more than netflix and prime by a bit, it is annoying that a subscription based platforms shows these many ads in addition to the ads shown on the channels. It does not make sense. Ads open a revenue stream but is it worth losing customers like this?

Channels get stuck while watching live tv and sometimes gets this unknown error. Also catchup will be circling always, got to trick something to watch always. Won't get full channels list while watching live tv, have to go to main screen to go to another channel. Been trying customer service for one month issue wasn't resolved at all and they change this token Id. After it works for half an hour and the same issues again.

As many others have complained, yupp tv has not added any new tamil movies in 2019. I have been calling and instant messaging them. They keep saying that new movies will be added in 2 days. This has been going on since february 22. And in addition, they spew the same nonsense that "the concerned team will look into it". I don't know what they are looking into. Just add some new tamil movies - that is all!

Very regret to renew another year... and waiting to leave YuppTV. Not very happy with the new movies updates... l was a happy lebara customer... and since the YuppTV took over the lebara... the movies are really [censored] and disappointed... updating new movies are very slow and reluctant... mainly low budget movies like idli which not very nice either...in Lyca tv they already include Maari 2, Visvasam and Charlie Chaplin 2 but in YuppTV none of it in the list... at KBO keep repeating the same movies all the time... very reluctant service and very regret... will never use YuppTV again. Just waste of money.. I wish they will give my money back and I move to Lyca tv immediately... and enjoy watching more blockbuster movies instead of [censored] movies in YuppTV

On 26th Feb 2019, I contacted YuppTV to buy an yearly subscription. Their sales team contacted me immediately after they took my contact number over the chat. The guy (Murali) over phone was very excited to seal the deal however I was adamant until I knew if I needed TV License from UK in order to use their services. The guy was 200% sure about not requiring TV License so I went ahead and purchase the package.

Later one of my friends told me that I might need a TV license hence I should take this in writing from YuppTV. Then I contacted YuppTV to give me in writing over email. They generated a ticket for my request and then I kept chasing them for next 4 days to get an answer. Every time there was new response on TV licensing from them. One guy said I need it, other said I don't but they were reluctant to give me in writing. After 4 days of waiting I called them and again guy said, I don't need TV License from UK. I gave up and I preferred to chat with senior executive so that I have something in writing. But senior executive said I need TV License.

I was too upset of getting different versions on this matter. What I feel I was misled while I bought this package. Luckily I didn't start watching it as I was unsure of TV License.

The point is, they will mislead you just to sell their products and let you suffer with any issues thereafter. Please beware while buying and ensure every commitment is documented.

Hi Team,

I have already complained about this issue with Yuptv Live TV. I am getting frequent issues with the streaming of channels and it is now throwing some error also after sometime "Unknown error".
Could you please check this issue and re open the ticket which i already logged. Contact between 5-6 PM sat sunday on my contact number.

Please check this issue on priority

Hi Team,

We are getting this issue every day and really frustrated. The channels get stuck many times even if we have a good speed wifi.
Many times we get technical errors and the channels stop streaming which causes frustration.

We have other apps like youtube and netflix which works perfeectly fine with the internet streaming.

We have hisense 39 inch TV and I preferred Yuptv. Please check otherwise we may need to discontinue.

I bought yupp tv subscription about year ago.they charge me £120 for 14 months.but never provide me proper service.every other weekfacing new issue.piture quality issues.some channel not working every day.ewhen i ring them said problem fromdirect service provider.4 days back i report pitcure quality issue.now saying me your inter net speed slow.i got fiber jnternet .never gotsny issue watching youtube.bbciplayer and netfix. When i asking for refund told me yearly package we can not cancalor give any refund.so please help me to get refund

Yupp tv has become unusable as we see following errors frequently -

1. Circle keeps rotating
2. Error code 403
3. Streaming stops abruptly.

I have checked with M1 and confirmed that there is no issue with wifi. All other devices have no issues while using various other apps. Also tried uninstall and install the yupp tv app. But no use. Talking to their support is of no use.

Dear sir,

Today I have purchased with device but now you are saying no device and only subscription.
When iam purchasing, i was selected device also.

If no device, please reverse my cash to account due to with device available here in hypermarket AED 350.

Hence requesting to revise back my cash to account.
Thanks
Order Number : 6164567

Thanks
Livin mathew
Sharjah. UAE

Hi
Its so annoying to see adverts every five minutes during the movie stream while using the YuppTV app from mobile. Already complained about YUpptv ads but now general ads every now and then. The advert first disconnects the mobile from Apple TV and doesn't provide an option to Skip Ad. Then second ad starts which requires to reconnect with Apple TV and forces us to wait for 10 sec to Skip the advert.

Too many advertisements during fastforwording and its irritating. Why do we have to go through even after paying money? They charge too much much money. We called to customer service even before and they are reluctant to address issue. If it continues I will rethink having yupp tv. Please address our problems. I hope they will atleast resolve problem now.

This yupptv is rubbish company. I signed up on 27/11/2018, they charged me $5 and few cents. And told me you will be charged on 27/12/2018 for next month. This is 3/12/2018 and they charged my again AUD29.45. I did speak to costumer service lady and firstly she was telling me some rubbish like our company deduct money on every 1st day of month, while during signing up it was tellimg different story as i mentioned on top. I did speak to her for 10 mins and told her stop making people fool, she put my phone on hold for 10 mins and later she spoke we have cancelled your account and you will get money back, bye rudly. Really, never seen this sort of services from any international companies. Using foxtel, Netflix, they are cheaper with better visuals with clear policies. Why yupptv is so complicated. I will file a case here in Australia against you guys if I won't get my refund in next 7 days. Won't recommend anyone to this [censored].

Hi team,

Cancellation of subscription is pending more than 3 weeks from your end. I had sent an email to support team on not to renew my subscription but auto renew was done with no response to my request.

Even after that i sent multiple emails and tried to call support team but in vain. I am frustrated to send multiple emails and call to support team to refund my amount. Please be informed that I hadn't used yupp tv from mid of jun as we moved back to India with no access to cancel the package from website

Request you to refund the amount else share me the higher official to discuss/escalate on my issue.

Order No. is : 5900699
Email:[protected]@gmail.com

Thanks

Kishore

I have subscribed yupp TV. When I open any channel or any catch up, it is showing an ad & it comes Everytime and the ad cannot be skipped as well. This is totally annoying. I have paid money to subscribe and I did not get any free service so they can show ads.
Please resolve it soon. I am not planning to renew for the next time if I keep getting these ads