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Zaful
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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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B
10:54 pm EDT

Zaful lack of help

I ordered and paid for a bikini at Zaful but I never received a email or a text about my tracking number for my bikini. I tried to talk to Zaful but they don't respond and because I do not have a tracking number I can not track my order. I have paid in full for the bikini and the shipping and I'm furious because who knows if the order will ever come or not.

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5:05 am EDT
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Zaful problem with delivery

I ordered 3 things from Zaful around 90$ but it's already more then 3 months and the deadline of delivery also over and now the ZAFUL not answering my call and message and they always write me this
We apologize that you haven't received your package yet.
In order to resolve this issue, kindly confirm the following information:
1) Kindly offer us your shipping address in the.following format:
Consignee Name:
Detailed Address:
City:
State (Province):
Postal Code:
Country:
Phone Number:
2) Please contact your local post office (which is nearest your home) or shipping company, stating your name, address and tracking number.
In some cases, you may be required to collect your parcel from the post office or shipping company in person.
Kindly inform us if you collect your parcel.

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4:10 pm EDT

Zaful product hasn’t shipped

I ordered a jacket from Zaful in early March and it's been a whole month now and it still hasn't even shipped! What is going on? This website is truly the worst! The only email I ever got was a confirmation for my purchase and I check about every week to see if it shipped but still it says processing...thinking if I should even give it a chance and wait longer or if I should just request a refund..

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3:43 am EDT
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Zaful off shoulder top

I ordered an off shoulder top costing about 1190 rs from India and its been more than 20 days it never got delivered..the tracking status hasn't been updated since a week ...their customer support is also fake..feels like they r stealing my money and not refunding either... nothing on their app works it's really annoying..I want my money back or give the product...never gonna trust online shopping here onwards kindly look into it
Order number UB1903211137111328S001

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11:13 am EDT
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Zaful never receiving my order

I bought three bathing suits from Zaful. I have been tracking them on the app, and using the tracking number. It said it delivered in my mailbox, Wednesday April 3, 2019, at 11:41 AM. I go to my mailbox, and it is not there. I went minutes after the usps truck put it in . I have waited a couple days to see if it was just running late, but I just don't think it is ever gonna come. I am extremely disappointed, because I love Zaful and the bathing suits they sell, but I will no longer be a customer if I don't recieve my order.

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12:52 am EDT

Zaful not delivered

I ordered this
https://www.1tracking.net/detail/nums=LX584096211NL
And when time to deliver, suddenly the address is wrong and the item is ALREADY in their warehouse. One month to be here and in one day is ALREADY back?
They proposed me a partial refund, this is [censored], the item is for sure still here in Hungary and I want it, or I want a FULL refund.

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9:37 am EDT
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Zaful I haven't received my order

On the 27th of November, 2018, I ordered some pieces from your website. I received an e-mail with my order details. My order number is UB1811270911485668 and my tracking number is RG931193835BE. From then I've been waiting for my purchase to be delivered, but I haven't received non of the thing I ordered. I paid by debid card, so you took my money, but i didn't received the things that I paid for. I paid around $40 for the 3 things: a hoody and two pieces of bikini swim suits. I will detach a photo of the e-mails you sent me. I will appreciate it if you respond to my e-mail. I will be vary happy to finally receive the things I've ordered. You can contact me here on my e-mail: [protected]@abv.bg or you also can use my phone number +[protected]. My address is Tundja №18, Haskovo, Bulgaria. I'm looking forward to receiving an answer from you.
Yours,
Adelina Boianova

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Update by Adelina Boianova
Mar 18, 2019 3:20 am EDT

I'm very disappointed with your service. I tried to contact you on your Instagram account, on your email(maybe 2 times), but you didn't respond to any of my emails. I would like to receive a full refund, because I've tried to reach you so many times.

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T
9:07 pm EST

Zaful clothing not delivered

My daughter ordered $91.50 USD of products from Zaful: Item never arrived and was returned to Zaful.
I have lodged a complaint with them and they request postage be paid for again and they will attempt redelivery or will only refund 20% (they claim to be $14USD).
I am demanding a FULL refund as the event my daughter ordered the otems for is long gone.
Items state posted on 5 January 2019 and now it is 28th February.

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12:33 pm EST
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Zaful delivery

I ordered a dress online at zaful and have been tracking my package ever since. I tracked my package and was told that my package had been delivered; however it had not. I am extremely disappointed with zaful and the fact that it has not arrived. I don't understand why they would tell me it had arrived when in reality it had not. I am super disappointed and upset with zaful: (

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9:46 pm EST

Zaful jacket

Tracking information is not updated. Zaful sent out an email saying that the product I order has been shipped out and also gave my order's tracking number. I went to the site, pasted my tracking number only to read that there's no tracking information available. What does this mean? I have checked the tracking info in the app but even that hasn't been updated. I try to constantly check in but still no updates.

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6:15 pm EST
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Zaful bodysuit

I have ordered a bodysuit on the 23rd of November and I have not received it yet.
It is the 5th of February and the item is still in a different country, Amsterdam- Netherlands since December 7th. It's been 2 months that is in the Netherlands and it has not been sent to my country. I can track the parcel but it seems that is not moving from abroad. Such a slow and bad shipping conditions from the company.

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4:06 am EST

Zaful delivery did not arrive. asked to pay the shipping fee again.

Ordered 2 bikinis last January 17, 2019. I was told it was going to be delivered in 1 week. Almost two weeks later, the order did not arrive so I emailed them Jan. 29, 2018. They replied that the shipping company tried to deliver the order last Jan 25, but that the courier did not try to contact me so they shipped the produt back to ZAFUL. I complained to their customer service, and 3 different people tried to tell me that the order was successfully delivered even though I didn't receive anything. The last CSR was finally able to understand the predicament and told me that he would find a workable solution. They made me choose between sending the order again (but I have to pay an additional shipping fee again) or a partial refund.

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Lisa Perkins
, US
Jan 30, 2019 7:15 pm EST

This place is a rip-off and should be closed down! Your items are probably coming from China!

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11:19 pm EST
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Zaful this is a scam. order was never received.

The tracking information on my order said it has been dropped off to my house but I never received my order. If don't get my order I want my money back. I will also send a complaint to the credit card company for my money back. This is unacceptable and I will be telling everyone that his company is a scam if I don't get my order. Please let me know if there is something wrong with the shipment tracking. Thanks.

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7:42 am EST
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Zaful where is my item? do not ignore my emails!

Firstly I've ordered 3 items at once making sure there is enough time to get them before Christmas as it supposed to be a Christmas present, also double checked a size chart to make sure there is no errors.
I've noticed that only one item has been shipped for some reasons and no message or explanation about outstanding two.
Getting closer to Christmas time I've sent an email questioning for the rest of it so as the time frame as I was going to leave abroad and simply go empty handed in this case.
My emails were ignored each and every time till now. Only two items that has been sent as second lot arrived the other one apparently has been sent back to sender. The sizes of the other two are kids sizes and now I have no items, no money nor response and the time is ticking! I'm fed up with all this nonsense and definitely will not order from Zaful anymore. It was the first and the last time! Very very very bad services and customer service too. Keep this cheap clothing for kids and I want my refund asap!

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4:38 pm EST

Zaful purchase

Hi today is January 8th and I have been trying to purchase 3 things from your online store. I ordered a jacket, a scarf, and a tote bag. I tried twice with two different cards and I am still rejected. Please let me know if there is anything you can do. The message popped up in red and said "zaful 1010 20005." I would still like to purchase these items but I do not have any other cards. Both of them had the correct amount of money on them so i'm not sure why they would be denied. Thank you for your time.

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sgg123
, US
Jan 21, 2019 8:24 pm EST

im having the same difficulties like everybody else. i am trying to purchase an item and it wont allow me to. i check the balance on my card and have enough.

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A
2:01 pm EST

Zaful contrast raglan sleeve fleece sweatshirt - gray l. letter print soft fleece sweatshirt - white xl

I ordered this item and another item months ago and still havent recieved it
I was told it would be shipped out to the united states of america soon and expected my items to be here but it is december 13th and i have still not received my order

I ordered it november 30th 2018 and the package was supposed to be sent here weeks ago

My address is 1575 turtle rock dr, lakeland florida

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7:20 am EST

Zaful shipping is not received

I ordered 2 jackets one month ago but they did not come and tracking site says "In Transit" for 1 month. I don't know how can I reach them directly. I ordered a necklace and it came 1 week ago but there is no information about others. I bought jackets for winter and it is already cold here :/ I have been disappointed, I can't trust again, sorry...

My tracking number : LM264074125CN

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12:17 am EST

Zaful I have not received my order in vietnam

I made an order on 15 November 2018 which included two hoodies. I‘ve already received one and i‘m really satisfied with the product, while the other one has been shipped out later. I tracked my order and it said my package has arrived at destination (Vietnam) on 23 November. However it just stays there until now, 8 December. I haven‘t received any update about the delivery. I‘m not sure if the package‘s already at the post. Can you guys check my order?
My order number: UL1811150855310358
Tracking number: LM299020255CN
Shipping method: express shipping

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11:20 am EDT

Zaful no delivery

I ordered chlothes form the Asian page Zaful.com, after waiting for a whole month I chcecked my tracking number and the page said that my packadge is already in my country. I contacted Zaful, they gave sent me back my tracking information (wich I already had) and said that the order was already shipped, they din't give me any further information.
It's been more than two months now and I still didn't get my delivery.

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5:45 pm EDT

Zaful horrible shipping and customer service!!

I have ordered through Zaful multiple times before and each time, despite the length of time it took, I did end up receiving it. My most recent order, which contain five swimsuits, I had ordered on May 24, 2018 and I still have not received it! Throughout this time period I have continuously checked the tracking sites as well as reach out to their customer service and means of figuring out what is going on. I have not received one response back and still do not know if my order has been lost or if I will ever get it. This whole situation frustrates me so much and will not be ordering anything from the site again. I would demand To either have my order re-shipped to me or to be refunded entirely.

Order number: UL1805231651021472
Tracking Reference Number: [protected]

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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Contact Zaful customer service

Phone number

+1 (888) 830-0888

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www.zaful.com

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