Dollarama
Reviews and Complaints

As someone who has frequented Dollarama, I must say that my experiences have been quite mixed. While some staff members like Mahima at the Niagara Falls location were exceptional, providing a welcoming and insightful service, others have left much to be desired. Issues ranging from poor customer service to refusal of valid currency have been reported by various customers. It's disheartening to hear about instances where customers felt disrespected or faced challenges with returns and exchanges. Dollarama seems to have room for improvement in ensuring consistent service quality across all its locations. If you decide to shop at Dollarama, I recommend proceeding with caution and managing your expectations.

I was in this dollarrama store on July 6/24, A staff person did not help me with a simple question of price of an no price label/sticker item & simply told me to check at the front. I thought she must have a scanner or something or even know the price by heart as she has been sorting items nearby me for over 10 minutes.

Then I was being ignored by this same staff at check out & the other male person who were behind the only available cashier counter at this location ( seems they are using lots of self checkout machines instead of human cashiers. I stood there for over a minute & they did not talk to me, ignored me & just counting money & talking to each other. I dropped everything & left

Feb 13 /24 Why does Colborne St W. Brantford play high volume dance music when all the other Dallorama's have soft, easy listening background music? Does Dallorama not have rules /policy about music volume and the type? Large Chains usually have a policy. It was so annoying (yet again) we left with leaving merchandise still sitting in a cart. We're not spending our money there. We then drove to 50 Market St S. were we could hear our self talk. It's in a rough (high crime) part of Brantford but it's still better than the high school atmosphere of your West Brant store. Please tell your manger to consider the customer, grow up and act like an adult. Thank you

Novembre 4th evening. Bought full cart of things I needed but couldn’t find or was wondering if you carried sos pads.

The very cordial cashier (her first shift at your store)referred me to another more experience worker and apologized for not knowing if you carry it I told her no worries.

So I asked in a very polite and normal tone for the article as mentioned above.

Got a bit annoyed when she answers I don’t speak French in an not so pleasant

Tone.

Sos pads French !

P.S. majority of locals speak mostly French and English as a 2nd language.

I bought a 25$ gift card for my daughter and it doesn't work. It says the code is invalid. They gave me a 1-800 number to call and I haven't been called back yet. My daughters distraught because she wanted to get a limited thing on her game and now it isn't available. I am very upset that my money has been wasted and nothings being done about it. It would have been fine if the card was activated but it is not. It was supose to be a fun day for my kids and now its officially ruined. Thx I have a very unhappy little girl!

Bought a teacake snack from DOLLARAMA. The food was damaged with MICROBIAL SPOILAGE! We happened to consume a piece without noticing the damage & this caused us health problems and stomach issues. Food items should be specifically watched out for their shelf life! Items that are beyond their SHELF LIFE should be THROWN OUT/RECALLED and should not be out in the aisles FOR SALE!

I hope you understand the seriousness, disappointment and the horror along with the health issues this has caused us! This should be watched out with severe attention!

I was just back from dollerama today and bought a few things I got a Uber home and when I took the things out the bag the lid had not been on the comet properly, the dollerama bag was soaked through also bulb boxes soaked and all the items including my hoodie from jack Jones pictures are included , I am also hoping that the Ubers car is okey as the comet as you know is bleach

This a great concern as bleach can

Not be removed once it’s in something

Marion tuthill

Dollarama seems to be wanting people to check themselves out. Many of us don’t like to check ourselves out we like to be checked out by a cashier.

A friend of mine was at the Fairview mall location in Saint Catherine’s yesterday and they wouldn’t check her out at the counter. They told her they weren’t allowed to, and she had to go through the self-serve. They told her what to do, but they wouldn’t help her, do you know how many customers you’re going to lose? This is ridiculous.

Earlier this week I was at the same Dollarama, the manager was behind the counter and she called somebody up. She stood there the whole time, waiting for the other person to come, and she stayed the whole time I was being checked out, but it must’ve taken them 10 or so minutes to get up there to check me out. I felt like they didn’t want me to go through the checkout.

I bought chopper in the morning and trued to use it when i went home. Th chopper was not chopping onions i put in that and keep getting stuck in the first use only. So that i stopped using that and went back to the store in the afternoon on the same day to return that as the product was defective. The manager told me i can not return the product. Please help me to get the exchange or return since the product is not worth the money at all i spent.

Dec 28, 2019

I recorded being thrown out of the store by the Manager (Crystal) and security.

I just recently found this video in my google photos. I wanted to report Crystal's conduct and treatment towards me but could not find this video.

I had a entire cart full of items I was about to purchase. I was decorating 2 children's rooms and needed the items to do so. One being a frozen theme and the other as a camping theme. Perfect time to do so following Christmas with all the snowflakes and pine cone decor in store.

I spent the entire morning picking out items, estimated $400 or more I was prepared to spend on the items in my overflowing cart.

I was approached aggressively by the Manager who demanded that I leave. She had been following Me around for hours. I had time to burn as I lived out of town and had to wait for my ride anyways so I took my time. I may have returned items back to the shelf , perhaps maybe in the wrong spot or not as neatly as I found them I do not recall...but because she was right at my tail snickering and belittling me to other employees it seemed to be occupying her from insulting any other patrons.

She demanded that I leave immediately for making a mess and made a scene in front of the entire crowded store. She exclaimed that no one spends 5 hours in the store. I corrected her as I had just done so having been in there just over five hours and wasn't finished shopping. I was then escorted to the cashier by security. Crystal had began taking things from my cart and returning them to the shelf. One item was a "cone" in which I wanted to purchase x4 of them. I asked the guard to retrieve it so I did have 4 not 3. He refused so as you can see in the video it escalated into a verbal altercation. As I was leaving the property Crystal asked the guard to give me a lifetime ban from the store. For taking too long shopping and "making a mess" .

I did not make a mess purposely, I did not know I had a time restriction on my day of shopping at dollarama. I was humiliated and belittled in front of a crowd of shoppers.

I've since spent my money at the Dollar tree. After finding this video I think it's important to report how I was treated that day. I'm aware it was years ago but that Manager still works there I was informed. Her unprofessional treatment to a paying customer (I spent a lot of money...and time in the store previously).

I will attach the video I took of my experience and the Managers unprofessional conduct and lack of customer service.

I have yet to report this to the BBB but now that I have the video I will if her poor treatment of a customer isn't acknowledged.

https://photos.app.goo.gl/LbcAzMZBnhZpweLt9

2023/8/Mar 9:15-9:20 AM .

i was looking for the kitchen Turntable item,(i wen to store 2023/7/Mar employee said come back to morning maybe we will have this item) so i went back this morning At the time, i didn't see this item so i leave quickly.

at the time ,there were no customers in the store, only 2 other workers were change the light ,and the cashier was not at the work station,

I left the store and went to the parking lot. Your female employee opened the door and yell loudly, an old gentleman in the parking lot said SHE seemed to be calling ,so i turned back to the store ,the female staff was not there. still those 3 guys , the work said that the female staff though i stole something from your store .ii feel INSULTED.

1.Please think if i steal something and when she called me i will return back to your store ?

2.she's not at her desk is it okay to insult someone just by feeling?

3.she's not working ,just a gut feeling ?

4.you can also call the police ,or watch a surveillance camera?

5.i ask the man staff if you wanna check my bag welcome. he said it is ok i don't think so.

female employee short dark hair with glass on.( i never got a chance to SEE HER OR ASK HER NAME. cos i went back to store she is not showing out. hide some where.

she owes me an apology

i'm not gonna stole item just for $4.50.

Went to the Dollarama at Hillside Mall in Victoria, BC on January 20, between 11:30 am & 12:00 pm. I went to a self check out machine with a white light above it. Attempted to scan my first item and machine gave an error and red light came on. Looked toward the cashier who told me "you can't use that machine." Fine, went to another one, scanned all my items, clicked "pay". Got the same error message and the red light above me came on. Cashier finished with her customers, came over and reset two other self check out tills, looked at the red light above my head, looked at me, turned and walked away. Needless to say, I umpacked my bag, putting the items on the counter and left the store. I know stores are short staffed but shouldn't staff deal with people waiting for help rather than resetting machines nobody is using?