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When checking online for charges made to my credit card, as I do every evening, I found 2 charges made by DRI element5.com for 29.95 each, still in pending. I do not even know who the company is or what they sell. I called my credit card company. At first they told me I had to wait until the charges were actually on the card and off pending. I told them no dice. So they took them off and are sending me a new card.
In the meanwhile I am card-less and have to notify all my automatic payments on bills to this card tomorrow, that they will need to wait until I receive my new card and new number. What a pain! Who are these people and where did they come from?
The complaint has been investigated and resolved to the customer’s satisfaction.
Similar issue. And the problem seems to be the company isn't very good at indicating what product you may have bought. Turns out that I did actually buy some project management software (Merlin2 for Mac) and this is what the Dri Elements5.com was on my statement. It took two phone calls — one to my credit card company and then Element5 to find this out.
I was checking my account like every other day when I found two charges (29.95 and 39.95) that do not belong to me. I don't even know about this company, all I know is that this is a scam. I went over to my Credit Union to complain about it, but they can not erase the charge before they get the money? What a sham!