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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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12:57 pm EST
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Edgars Fashion / Edcon - Unauthorized "purchase"

Whilst checking my statement for August '23, I discovered purchases on my account which I have not applied for, for July and August, with R59 each. I immediately send e-mails to the address provided on the bill as well as to RCS requesting to investigate the unauthorized purchases and to rectify my account. During September I decided not to make payment...

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1:10 pm EDT
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Edgars Fashion / Edcon - Unauthorized charges on my account

Hello - I settlement my account in August and they assured me no outstanding charges will be required going forward. Now I got a message telling me I need to pay R120 surprisingly, I went to the Egdars store at Northgate and they called the customer care people to check why am I being charged. They said its a subscription for a magazine which I have...

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6:51 am EDT
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Edgars Fashion / Edcon Paid up letter

I had an Edgars store card account years ago, and I was placed on debt review in 2012. My account was turned over to a debt collector, who collected the money until I paid it off. When I called Edgars customer care this morning to get a paid-up letter for this account, I was told that they no longer have my information on file. They can't even tell who the debt collector was. This is the only outstanding letter I need to send in order to receive a debt review clearing certificate.

I contacted other creditors I owed at the time yesterday, and they were all able to see my account and issue me with paid-up letters, so why can't Edgars do the same? I also asked whether they had an internal department that dealt with legal situations like this one, and I was told to contact the debt collection business involved and get my letter.

Desired outcome: I'd welcome an answer or point of contact from Edgars. I even requested if they could write a letter confirming that they no longer have my account on their records because it was paid off, so any advice would be greatly appreciated.

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Is Edgars Fashion / Edcon legit?

Our verdict: Complaints Board's thorough examination reveals Edgars Fashion / Edcon as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Edgars Fashion / Edcon stands out for its commitment to quality and security. Clients considering Edgars Fashion / Edcon should delve into its customer service record to gauge compatibility with their expectations.

Edgars Fashion / Edcon earns 91% level of Trustworthiness

Perfect Trust Endorsement: Edgars Fashion / Edcon achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Edgars Fashion / Edcon. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Edgars.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Edgars Fashion / Edcon have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Edgars.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Edgars Fashion / Edcon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 646 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Edgars Fashion / Edcon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Our research indicates that Edgars Fashion / Edcon is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
  • We found that the website for Edgars Fashion / Edcon is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
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8:45 pm EDT
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Edgars Fashion / Edcon Edgars account payment

Edgar's gives the worst customer service, they handed my account over to vvm, I made an arrangement on how I was going to make payments and I honored the arrangements and each time I made a payment I always went online to check if the payment I made went off my balance only to find that instead of it being deducted, I was supposed to be left with a balance of around r347... But instead my balance was r783 since then I logged a call it was on the 4th of august the vvm people have no idea what happened for it to get to r783 neither do I and they have logged a call over and over but there's still no resolution, all of a sudden I can't get my info on their whatsapp, their app says that my id number can't be identified of which is the id number i've always used on the app... Im now here in the dark not knowing how much I need to pay in order to close the account which was my initial plan... I'm really sad, very unhappy im actually feeling stuck with them😭😭😭😭😭😭

Desired outcome: I need them to get the figures right and give me the correct amount to lay asap...I'd really appreciate feedback and an apology for the inconveniences

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5:27 pm EDT
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Edgars Fashion / Edcon Account opened fraudulently on my name

Good day

My name is Natasha Pillay and I would like to complain about an Edgar's account opened fraudulently on my name.

I have personally went into the Edgar's store at Carnival Mall in 2019 to hand over an affidavit stating that I did not open this account and that it should be investigated and cleared from my name with the Credit Bureau, it has come to my attention that the account has not been cleared from my name and is on my credit report which impacts my credit reference negatively.

I would like this to be investigated and resolved forever as this is affecting my credit rating negatively.

Thanking you kindly

Natasha

Desired outcome: Cleared from my name at Credit Bureau

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4:26 am EDT
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Edgars Fashion / Edcon Closure of account

I settled (paid off) my account [protected]) at Edgars Rustenburg Waterval Mall in July 2022 and requested that my account should be closed. After paying the amount that was due at the time, several calls were made in store by the Edgars official to ensure that all other accounts linked to the main account (club subscription and cell phone) were also closed.

However to my surprise, Edgars continued to bill me post the closure of the account in July 2022. I went to Edgars Polokwane (Mall of the North) in March 2023 to enquire about the subsequent billings. I was told my cell phone insurance policy was not closed. As a result i had to pay R519. I was told everything is settled and my account is now closed.

Unfortunately to my further surprise, the billing never stopped (now subsequent to March 2023). I am now told I owe R167, which I find it difficult to fathom what is for. Two different officials who contacted me said its service fee and outstanding amount of R40 that accumulated. Everything is just confusing. It appears I will pay Edgars my entire life. There's always something new despite the assurances made in store that I have paid off everything.

Please assist.

Desired outcome: Complete closure and deletion of my account. Wipe off all my details in your database to ensure that you don't find any other excuse to bill me. And lastly, the refund of my R519.

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12:28 pm EDT
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Edgars Fashion / Edcon Edgars account closure

I have been requesting Edgars/RCS for more than 10 months to close my paid up store account. when you call their call centre they confirm that the account will be closed. Few months late I learn that the account was not closed and it is in arrears because it has accumulated service fees and my credit rating is affected. I paid this accumulated fees again and requested the account paid up letter and I am told about 48 hours for the letter to emailed to me. Unacceptable service which affect people's life.

Desired outcome: Close my paid up account and send me the paid up letter ugently

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7:26 am EST

Edgars Fashion / Edcon Cancellation of account

To whom it may concern

I have cancelled my contract on the 17th of November 2022, but I still get SMS to purchase things and when I called customer service, they were not helpful. I am not expecting any charges from that account as the account is on zero.

Store name: Edgars Festival Mall

Kempton Park

Regards

Bongani Rikhotso

[protected]

Desired outcome: Please can I get a confirmation for my account cancellation and stop receiving SMS.

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2:50 am EST
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Edgars Fashion / Edcon Account charges

Noticed that every month I get charged a Monthly Fee of R30.00 on my account that is in credit.

I went to the branch at [protected]@Reds and they no longer have a customer service area you have to queue for the tellers and then you must wait for a consultant that assists with the accounts query.

She cannot access your statements or details so we phone the Customer service Line (no direct number for the Branch manager to the Head office - must phone the normal number)

So after waiting a LONG time we eventually get thru to the Customer Service and the Response was SHOCKING to say the least.

I have support Edgars for decades and the way my query was handled let me know quite clearly that they are not interested to assist or keep my account.

She informed that that ANY balance on the account in debit or credit gets charged R30.00 Monthly fee.

I told her my account is always in credit and then I buy as I see something or for birthday presents - I should not use them as a Savings institute? Seriously I get no interest and charged R30.00 a month.

I said just close my account - OK but she cannot do that now as I still have credit so as soon as the credit is used (by another month's charge then they will close - NO sorry, or let me see what we can do...

I said let me escalate this - "so that person will just tell you the same thing...

This is NOT how an account holder should be treated and so for sure after decades I WILL NOT SUPPORT Edgars again

I also keep my account in credit at other retail institutes and never get charged

It is SAD that employees are not trained or CARE that a company that has gone thru very tough times and supported by loyal people are treated as I was and now the company will suffer - and also there is nothing better or worse that word of month.

I suggest that everyone check the charges on the statement every month as I see there are other complaints for charges as well.

Sorry to see you go Edgars - had some FUN shopping with you...

Desired outcome: Closure of account

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5:33 am EDT
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Edgars Fashion / Edcon Blue Label Telecoms Subscription

In August 2022 i noticed numerous charges on my Edgars statements labelled: “MOBILE CONTENT SUBSCRIPTION EDGARS SA”, to the value of R24.99 each.

I then went back on my statements and noticed that i had at least two these charges every month, sometimes three; for as far back as i could go on my statements (which seems to be 1 year maximum - i couldn’t download statements that went back further).

I usually don’t download and check my Edgars statements, because Edgars sends an SMS with the total amount outstanding. But for the past few months i didn’t use my Edgars card, and I noticed that the total amount outstanding on my account hasn’t changed much, even though I’ve been making small payments into the account.

I decided to submit a query to Edgars about this, and did so on 12 August 2022, but Edgars didn’t respond.

I then submitted a follow-up query to them on 6 September 2022.

Finally on 15 September 2022 I received an email from Blue Label Telecoms, copying Edgars, stating that the Mobile Content Subscriptions on my account has been cancelled, along with two reference numbers. One for each subscription I suppose?

I then responded by inquiring what the subscriptions were for, because I don’t ever recall subscribing to anything, especially nothing mobile related.

Blue Label Telecoms then sent me a reply along with a screenshot detailing my phone number, the date: [protected]:39, the word “YES”, and “Edgars Soccer Telemarketing Campaign through 3waymarketing [protected]”.

According to BLT I subscribed to some soccer telemarketing program in November 2017, and have been paying for these subscriptions ever since!

No offence to soccer fans, but I take no interest in the sport. Why would I subscribe to this!? The truth is I didn’t, and I think it’s very unreasonable to accept their little screenshot as proof that I did.

I’ve been paying more or less R600 a year, for the last 5 years, for something i didn’t subscribe for, and something that is of no interest to me at all.

Is this how big companies like Edgars and Blue Label Telecoms do business? Is this how they treat their customers?

If you have any accounts with either one of these companies, I would strongly recommend that you go through your statements with a fine tooth comb, so that you don’t get scammed like I did.

Yours truly.

Jacques Van der Vyver

Ps. Feel free to comment and share your thoughts. Especially if you’ve had similar experiences with these companies.

Desired outcome: I want a full refund.

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MysticCZ
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Nov 17, 2022 2:32 am EST
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Also checked my Edgars account and was Shocked to see I am billed R30 a month for having a CREDIT balance - then the response I received form the Customer Service help Line was shocking to say the least - I should not keep my account in credit and use them as a Savings institution (SeriouslY!) OH and they cannot close my account till they have taken all my credit at R30 a month Service fee - I supported Edgars all these decades and this is the feedback - when I said I wanted to escalate this I was told "so the next person can give you the same responce?"

Everyone should check there account every month!

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4:45 am EDT

Edgars Fashion / Edcon Funeral Cover not paying out since 2019

Good day,

With regards to the above mentioned claim and the Call Ref: [protected].

I requested that a Manager call me, the beginning of May 2022, with regards to this matter, for it has been pending since 2019.

The Assessor does not want to pay my Mother in-laws funeral cover out, due to the fact that she was “still married”, however she was separated for more than 40 years from the man, and we have no idea, where he is in SA.

It has also been advised to us that the Assessors want a Letter of Authority (from the Masters Office)

1. I would like to remind you that this is a FUNERAL cover and is supposed to cover the FUNERAL COSTS, not a life cover.

2. My mother in-law did not have any assets. She lived with us and only owned a TV and a bed. We paid all her costs and living expenses. We have also settled her Edgards Account on numerous occasions.

We therefore were not going to pay an Attorney to register the Estate at the Masters Office, when there is nothing in the Estate.

3. I have also liaised with an Attorney firms Estate Department, and they have confirmed that if the Estate is a R0.00 balance, there Masters Office will not even issue you with a Letter of Authority. They will just give a number to the file and archive it.

4. My Husband (Ms Pottas son) paid all the funeral costs himself, with no help from any of the other family members. We are more than willing to provide proof thereof if need be.

I am requesting again for a Manager to contact me, regarding this matter, and do hope that the service this time round will be better than the last.

Regards

Jeantelle Pottas ([protected])

Desired outcome: Payment of the funeral cover - new banking details will have to be provided by my husband, for he has changed his account, since this claim has been submitted.

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12:42 pm EDT

Edgars Fashion / Edcon I would like to close my account because of bad service

07 may 2022 I purchased a dress from your designer MILA from your Sandton Branch. When i took off the dress I noticed that the stitching were coming loose. My husband took the dress back on the 9 May 2022 for another dress. He was told by Nwati [protected] that she cannot return the damaged dress because there is not tag. I have called your customer service department who advised me to leave the dress at the store with the manager and they will contact the designer for approve the return. I am unhappy and have decided to return all the item not worn and pay my account up. Today at Cresta branch they would not credit my account with the items not worn and told me to take a gift card. I want to close this account DUE TO BAD SERVICE. I bought it on account and should be credited as to the account.

Spoke to Gabrial Moonsami at your customer service no. [protected] who listened to my complaint just to tell me he cannot help and went further by threatening me. REALLY EDGARS YOU REALLY DONT WANT OUR BUSINESS IF YOU TREATING CUSTMERS IN THIS WAY.

Desired outcome: I would like you to credit my account and the the damaged items and credit the items not worn because.

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1:55 pm EDT

Edgars Fashion / Edcon Poor service and inconvenience caused for the past 2 years

I had account with jest and had a policy to cover my account in the event of retrenchment. July 2020 I got retrenched as a procedure I sent my documents to jet store in stanger notifying them of my retrenchment. In September 2020 I sent them again as they couldn't see my claim on the system but it never helped in December I went and check I was asked to continue pay for my account until my issue is resolved and I will be reimbursed accordingky as I kept getting messages to pay for my account.

In February 2021 I went to jet in Kwamashu Bridge City they asked that I give them all the paper work so they can open the claim again and made me complete a claim form and it was processed. I waited and went to check after two months with no lick. I was asked to go to hollard offices in Durban CBD Smith Street they checked and escalated my query through email. I have been severaly going to jet to make calls and always get promised my issue will be resolved as they can see my document on the system even today my issue rain unresolved instead I get demanding calls from Mbd attorneys calling on behalf of jet. I have almost explained my case to more then 10 lawyers calling on behalf of jet and send them prove but it never stops. This is a huge inconvenience and ruining my credit record.

Desired outcome: Approve my claim and close the account

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6:31 am EDT

Edgars Fashion / Edcon Paid up account reelecting on itc

I logged a complaint 2 years ago to have me name cleared from ITC which was not suppose to have been there in the first place. I received a paid up letter confirming my account had been settled and closed in June 2020 and that they were updating my ITC as a matter of urgency!

Today when I applied for a credit increase on another account I was rejected due to an outstanding balance on my Edgars account and that they had to write the balance off, an i was not high risk!

If I did not call RCS to request a limit increase on my account, I would never have known that my ITC had not been updated as per the email I received.

My account should never have been handed over to Nimble collections in the first place 2 years ago as the account had already been paid up!

My ref for my call that I just had with EDCON is Sagreen (11h58) 04 June 2022. She has also emailed the email correspondence and paid-up letter to recoveries, and does not know how long they will take to get back to me. It was suppose to be resolved 2 years ago, and now I have to wait again!

In the email I received 2 years ago, I was advised that this matter had been escalated to senior management of Edgars.

What Edgars has done is illegal!

I cannot get any credit or loans on my name due to Edgars incompetence!

Desired outcome: Apology Letter, proof of ITC clearance from ITC, Letter from Edgars confirming that it was an error on their side

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7:08 am EDT

Edgars Fashion / Edcon Exchange

went to mall of the south to exchange a pair of shorts as size was big , was told i cannot do the exchange as i had bough the items at Eastgate mall.

problem is i cannot exchange at east gate as they do not have them anymore, its not like i want refund its exchange

i was told its because of buy one get one free even though i had both products and a till slip

edgars is becoming a problem now just want to finish my account and cancel , i though it will be advantage cause you can now purchase at other stores but i am no longer interested

[protected]

Desired outcome: exchage and get the correct size

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4:30 am EDT

Edgars Fashion / Edcon Club fee

I had paid up my Edgars account at the beginning of Covid, forgetting about the club fee. With no statements received for 2 years, this ran up and my credit went down. I settled the outstanding amount and arranged in store for the club fee to be cancelled, which was about in 2021. Paid up my account now again after using it, and received a statement again reflecting a club fee. I have just been receiving sms's with amounts due, and this month I received a statement. It is obvious that the club fee was never cancelled, when the staff assisted me instore and had me on the phone with the necessary people. I demand my fees paid to date be refunded, and sadly, I will be cancelling my Edgars card, which was my 1st store card i ever took out when I started working.

Desired outcome: Club fee again to be cancelled and refunded immediately, and confirmation that this has been done.

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3:28 am EDT

Edgars Fashion / Edcon account blocked

30/03/22 i went to Edgars Hemingways in East London to change my card to the one with the chip.

the security questions at Home affairs listed my date of issue for my ID card a day different to the one they have on their system.

i didnt get to have a word, i said to the lady on the phone she can confirm with her consultant that my ID says the specific date i mentioned.

Now, my card is blocked, i am unable to make payment. as a result i cant even make payment to my account.

i called home affairs 01/04/22. they are currently off line country wide. i have to go to home affairs in order to rectify their stuff up.

i have my ID card as proof of what i said to the consultant.

i am so frustrated

Desired outcome: getting my card unblocked so that i can make payment

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3:16 pm EST
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Edgars Fashion / Edcon Service

Today I was at Edgars Chartsworth centre to look for winter clothes for my kids and myself. I don't have an account with Edgars but I do shop there sometimes.

Today 08 March 2022, I was very disappointed with the service I received at this branch. I was being watched from the time I entered the store, the lady moved from the department she was working at to come and watch me as I was looking at the track tops.

I then moved into the shoe department and as I was walking past the beauty section the 2 ladies working there looked at me in an unpleasant way.

I proceeded to the shoe department, tried on a few shoes which is not what I'd come for but because I felt uncomfortable (from being watched) while admiring the track tops. I ended up in the shoes department.

As I was on my way out, the same lady that came to watch me grinned at me while giving signed to her colleague who was standing by the door with a searching tool /stick.

I felt very uncomfortable and mistrusted, she searched my bag and even my purse. I'm not sure whether it was because I was wearing a cap and a coat that made me look like a suspect in their eyes. I didn't see anyone getting searched in the store except for me. I didn't even want to say anything cause I was going to burst into tears. I felt very offended and unwanted at your store.

I am in retail myself and I have been for 12 years now (with the same company). I know the consequences of theft and I wouldn't want to do something that would impact bad on my job /career.

I really wasn't impressed by the service I received at this branch today.

Desired outcome: If you decide to follow and search your customers, let it be done to all your customers, don't be selective. If certain people / dress codeare not allowed at your store, please put a big note by your customer entrance. Thank you

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3:28 am EST

Edgars Fashion / Edcon Cell phone claim

How disgusting Having to wait for a claim that has been processed and excess fee been paid long time ago. I have been specking to a rude consultant Lamese or Lemeez(she will put you on hold while you still speaking that’s being disrespectful). I have been waiting for a new phone since last year October 2021 and this is almost taking a six months to get a new phone.

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5:23 pm EST

Edgars Fashion / Edcon Bought a used phone as new

I am so disappointed in edgars Alberton. I bought a phone for my wife only to find out it's been used and sold as new. The gallery has 80 photos and there are videos. This proves it's a second hand phone. I am fed up. My patience with Edgars is far gone. One also receives a small installment and one expects to pay minimum but the whole outstanding balance is taken every time since I had this account. I guess you don't need little old me as a client.

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Update by Carlsey Dunn
Jan 03, 2022 5:24 pm EST

Very disappointed in no service since inception of account

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