ElleSilk
Reviews and Complaints

I purchased a nightdress from their website and when it arrived, I was disappointed to find that it didn't look good on me at all. I assumed that I could simply return it for a refund, but to my surprise, I was informed that nightdresses are considered intimate apparel and therefore, only exchanges are possible.

To make matters worse, I was also informed that I would have to pay for the postage to send the item back to China, as well as pay for the postage for the replacement item. I tried to reason with them and explain my situation, but they wouldn't budge. It was frustrating to say the least.

As if that wasn't enough, I also received a bill from DHL. It's always important to check where goods are coming from when you order online. If it's outside of the UK, there's a chance that returns won't be refunded and the postage and customs fees can be quite steep.

Overall, I would advise others to steer clear of ElleSilk. While their products may look appealing, the customer service and return policies leave much to be desired. It's simply not worth the hassle and expense.

I purchased a silk blanket from ElleSilk for my mother's birthday and I must say, it was a great choice! My mother was thrilled with the gift and mentioned that it kept her warm and cozy. However, I was a bit disappointed that the Lavender blanket was out of stock when I wanted to purchase it, but the Camel one was still a great option.

The blanket is incredibly soft and feels amazing against the skin. Although it is a little thin, it still does a pretty good job of keeping you comfortable and warm. It may not be the most insulating blanket out there, but it definitely gets the job done.

The price of the blanket is reasonable, so I would definitely consider purchasing another one as a gift. However, if you're looking for a really thick and heavy blanket, this might not be the product for you. It is a bit on the thin side, but it still provides a decent amount of warmth and comfort.

Overall, I highly recommend the silk blanket from ElleSilk. It's a great gift option and is perfect for those who want a soft and comfortable blanket to snuggle up with. So go ahead and give it a try, you won't be disappointed!

I was a bit hesitant to try out silk bedding at first, especially after reading some negative comments online. People were saying that silk bedding is too delicate to be washed by machine and that it stains easily. But I decided to take a chance and see for myself. After all, life is all about trying new things, right?

So I went ahead and ordered some silk bedding from ElleSilk, an online store that shares the same name as my little girl. And I have to say, I am so glad I did! I've been sleeping on their silk bedding for about a year and a half now, and I have had no problems with machine washing them. The sheets, duvets, and pillowcases all came out perfectly fine, and everything is still as white as when I first got them.

Of course, I have to give credit to the customer service team at ElleSilk. They were so helpful in giving me tips on how to properly wash and care for my silk bedding. I highly recommend reaching out to them if you have any questions or concerns.

Overall, I am extremely satisfied with my purchase from ElleSilk. The quality of their silk bedding is top-notch, and I love how comfortable and luxurious it feels. If you're thinking about trying out silk bedding for yourself, I highly recommend giving ElleSilk a try. You won't be disappointed!

This company is a total scam! I mean, seriously, they are pretending to be based in Oregon, Portland on Instagram, but they are actually located in China. What kind of shady business is that? And don't even get me started on their return and exchange policy. It's like they are living in the Stone Age or something.

So, I ordered some pajamas from them on February 15th and didn't receive them until March. And when I finally got them, the pants were way too tight. I asked if I could exchange just the pants and keep the top, but they said I had to pay extra for a mixed order. I mean, come on, that's just ridiculous. But I agreed to it anyway, and then they charged me again when I asked for a size up in both top and bottom. It was only when I tried to return the package that I found out they were actually based in China.

But I wasn't going to let that stop me. I sent the package back, but it took over a month to get there because of Covid and the slow post office. And even though their website said I had 30 days to return the item from the day I received it, they said I had to ship it by March 11th. I mean, what kind of nonsense is that?

And then, when they finally received the package, they tried to charge me for stains and creases. Are you kidding me? I never even wore the pajamas outside, and the item was in transit for a whole month. Of course it's going to get wrinkled! And I even paid extra to have USPS treat the package as fragile, but who knows if they actually did.

Now they want to charge me an additional $90 for the pajamas, on top of the $75 I already paid for the exchange. That's over $300 in total! I never even asked for a refund, I just wanted to exchange the pajamas, but at this point, I think I need a refund. This is just insane.

So, if you're thinking about ordering from this company, don't do it. They are a total scam and will just rip you off. Save your money and buy from a reputable company instead.

So, I bought this fancy silk sheet set from ElleSilk and followed the washing instructions to a T. But when I went to put on the bottom sheet, I noticed a little tear. I was pretty bummed out, so I reached out to the company to see if they could help me out. But they basically told me it was my fault and that they wouldn't do anything about it since I had already washed it.

Now, I don't know about you, but I've washed my fair share of linens in my time. I mean, I've probably washed them over 3000 times by now. And I've never torn a single thing. So, it seems pretty unlikely that I would suddenly manage to tear an expensive silk sheet, right?

Anyway, I'm pretty disappointed with the way ElleSilk handled the situation. I mean, I spent a lot of money on these sheets and I expected them to be of high quality. But if they're going to blame me for something that clearly wasn't my fault, then I don't think I'll be buying from them again.

I'm pretty skeptical about ElleSilk. I mean, I ordered some sheets from them on April 1st and paid extra for express shipping, but it's been over a week and I still haven't received anything. So, I reached out to them on April 9th to ask what was going on, and they told me that the sheets were originally out of stock but had been shipped. Okay, fair enough, but why didn't they tell me that in the first place? And then, when I asked for a tracking number, they said they didn't have one. That's a major red flag for me. I mean, how can you not have a tracking number in this day and age?

I get that things are a little crazy right now with COVID and all, but that's no excuse for poor customer service. If you're out of stock, you need to let people know. And if you can't provide a tracking number, you need to have a darn good reason why. To make matters worse, when I asked for a refund, they completely ignored my request. That's just plain rude.

At this point, I'm pretty fed up with ElleSilk and I'm disputing the charge with my credit card company. I think I'll stick with Lilly Silk from now on. They may not have the fanciest website or the lowest prices, but at least they're reliable and honest.

I was a bit confused about the refund policy when I ordered from ElleSilk. It said there was a 10-day no quibble, but then when I read the details, it seemed like my item was an exception and could only be exchanged. That was a bit of a bummer, but I guess it's my fault for not reading carefully enough.

Anyway, when I got my nightie, I have to say I was a bit underwhelmed. The silk quality was just okay - I've definitely had better. And the fit was really strange. I ordered the right size, but the "vest" had a back that was shorter than the front, which was just weird. And the long nightgown had a lot of gaps under the arms, which wasn't very comfortable.

To top it off, the gown wasn't even full length, which was a bit of a disappointment. I'm only 5'5", so I thought it would be fine, but it just felt a bit short. And the straps didn't seem like they would hold up very well over time - they weren't thick enough.

All in all, I'm kind of stuck with the items I ordered now, but if I had known that I couldn't return them, I probably would have been more cautious and ordered fewer items to try. Oh well, you live and learn, I guess!

These is something wrong with their sizes. I have ordered a silk coverlet from www.ellesilk.com in king size. Before I made my order I measured my bend and I'm 100% sure I ordered the correct size.
When my coverlet arrived it was too small! I measured it and it was definitely bigger than Queen size but smaller than my King size bed.
Anyway I decided to return it and contacted ElleSilk customer service. Their rep said that they were extremely sorry that I was disappointed with my order and said that there was nothing they could do to help. No refund was offered.

I ordered two silk pillowcases from the company www.ellesilk.com. I waited 3 weeks and got wrong order. The seller sent me silk duvet cover. I tried to contact the rep, but they ignored my emails and messages. Also all online agents were unavailable. Total rip off. These people are scammers and liars, who take money and provide wrong orders and no support at all. Please post your comments about this company.

I bought silk bedding set from the company www.ellesilk.com. I was really upset that decided to buy from them. I placed my order 8 weeks ago, but I still haven’t received the order. The seller provided only confirmation info, but he didn’t communicate with me. The company is really unprofessional and better don’t deal with them, ‘coz you will waste money. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
The seller still hasn’t delivered order, but I waited 8 weeks already

I ordered silk nightwear from the website www.ellesilk.com. The seller provided fault size and when I tried to change it, the seller refused and started to blame me and he told me that it was my fault, and he didn’t have time to help me. Rude and disrespectful seller. No recommended. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.