Firestone Complete Auto Care
Reviews and Complaints

I took my care to Firestone on Albemarle Rd in Charlotte, NC on Sunday 02/05/2012 to have new tires put on and advised them that my coolant kept leaking out of my car and for them to check it. They ended up having to replace the coolant tank saying it was cracked. On Wednesday 02/08/2012, my husband and I were on the way home from breakfast when we started to smell something burning then the car started smoking profusely. We pulled over on the side of the road to let the car cool down. We sat for about 15 mins and tried starting the car again. It was shaking when you crunk it up like it was going to shut off and the smoking started again. It was coming from deep behind and below the coolant tank on the left hand side. We were nervous to drive it so we had it towed so another mechanic could look at it. They kept my car for a few hours testing it. Basically, the coolant was still leaking into the engine and getting into cylinder number one causing misfire as well as getting onto the spark plugs. We were told that because of this, we blew a head gasket. We explained that we had been to Firestone a few days earlier and that they didn’t see a problem. We were advised that it could have been prevented if they had performed a thorough inspection of the work they completed before they called us to pick up the car. We had the car towed back home and called Firestone to advise of what we found out. We were told that if our check engine light wasn’t on when they had it on Sunday, then they wouldn’t know to do a complete check on everything. We were also told that they don’t do head gasket work. The rep Amanda didn’t care at all about what happened to us. From my past experiences from getting my car serviced at other repair shops, the techs always double checked and tested their work for any additional issues before releasing my car to me. I am livid because I wasted a lot of money on new tires and coolant issues and now I cannot drive my car. This is my lively hood. I will not be returning to Firestone for ANY business. By the way, I was giving them another chance, because I took my car to them before and had issues after paying to get something “fixed”. Now, I will have to figure out how to get money to repair such an expensive issue that could have been prevented if Firestone would have cared enough to inspect their work beforehand. I want my money back to get my car fixed properly or to get another car. DO NOT GO TO FIRESTONE, THEY DO NOT CARE ABOUT YOU OR YOUR CAR! IT’S ALL ABOUT THE $$$$$$!

Two different cars in two different states (FL and GA) were brought into Firestone for check-ups this january. (In one case, Firestone offered a free check-up for cardholders; in the other case, the owner was concerned about a loss of power and mpg.) After completing the inspection, both Firestone shops recommended replacing the BRAKES (brakes were not an issue on either car as far as the owners knew) an addition to other repairs. When the initial repairs were done, both Firestone shops called to say they "discovered" a RADIATOR leak. Coincidence?

The common threads here are: work recommended that the owner hadn't complained about (in GA, the owner had been told recently, when having front brakes installed, that the back brakes were ok); leaks detected that hadn't caused gauges on either car to register problems; calling just when the owner was about to pick up the car to say that a radiator leak had been detected. In FL, the owner was scared into having the radiator replaced, and the "free" check-up ended up costing two days and over $1, 000. In the GA case, the radiator has not been replaced...nor is the car running much better after a not-cheap fuel system cleaning.

Are others in FL, GA, or other states experiencing the same pattern of repair recommendations? "Radiator leak" report at the end of a repair job, when the customer has already surrendered the use of their car and approved oodles of dollars in repairs?

I am posting here because this site has recent reports. I hope to find out if I've been "taken for a ride" by Firestone.

Was sold Firestone Coupon book for $30. Was told I would get various deals listed on the flyer. When I went to the La Habra Firestone, they said the coupons are only good for first time customers. The people selling the coupon to me did not tell me anything about first time customers, and the coupon booklet does not say anything about first time customers. I have called the La Habra Firestone and the marketing company without receiving any return calls or refunds,

I've fought tooth and nail with this company for at least the past two years. Originally got the credit card because I needed to cover an $800 repair (which I, foolishly, could have gotten cheaper eslewhere), and had no other disposable funds. I had other massive expenses come up which prevented me from paying it off within the 6 month trial period. Okay, I'll grant that, the interest thereafter was warranted to a degree, but the rate is outrageous. Regardless, I made payments when I could until the balance was gone. As of 5/17 I had finally paid it down to zero, and the card had already been cancelled for a year or more. CFNA then decided to charge me a LATE FEE on a zero balance on a closed account. Just to clarify, that's $35 ON A CLOSED ACCOUNT WITH A ZERO BALANCE. And now there's a late fee on top of that late fee. This is ###, and I doubt its legality. Some people would just pay it and move on, but on principal, I can't, because I can't - in good faith - expect that there won't be more bogus late charges tacked onto a dead account once that's paid off. Furthermore, the due date was on a weekend. If their system doesn't process and post a payment made for a weekend due date until the first business day of the week, that's not my problem.

Firestone Complete Auto Care is an American company. The company was founded in 1926. Firestone Complete Auto Care offers a wide range of auto care services and a variety of products from different respectable brands. Firestone Complete Auto Care operates more than one thousand and a half Firestone Complete Auto Care stores all over the United States of America. The company tends to make its services convenient and that is why most Firestone Complete Auto Care locations re open seven days a week.

Besides, Firestone Complete Auto Care is considered to be one of the leading providers of maintenance, repairs and tires. Please try to contact Firestone Complete Auto Care Customer Service directly prior to posting any complaints on this site.

My heat stop workin in my car so I took it to firestone for an evaluation! I was getting an oil change anyway so I asked him to tell me what the problem was! When it was done hours later he advised that my blower motor was shoot and I needed a new resistor! When it came down to the price he told me to repair heat in my car it would cost $550.00. :O! And he advised he did something so I could have heat temporarily! I never told him to try to fix it! Anyways I took my car to a friend my heat was repaired in 10 min and the part was 10 dollars! Crooks!

My car was having problems starting so Firestone told me I needed to get my alternator replaced. I didn't like the idea of going to a chain shop so I went to a smaller local auto shop to get it replaced there (which was not cheap to say the least). I got my car back, and long and behold my car was having the same problem. So I bring it back to the local shop, and they tell me my starter is bad. Firestone not only charged me to check the electrical part of my car, but they diagnosed the problem completely wrong. I am furious!

I remember a couple of years ago, my brakes were acting up as they were vibrating and it was determined that the rotors would need to be replaced. I had been putting it off due to other costs I had. Then finally, it was a Sunday afternoon and I was desperately looking for a place to have my brakes worked on. I found the Firestone autocare garage in Toronto on Yonge just south of Eglinton street. I brought it in and asked the guy to look at my brakes and also do an oil change. So he said he would look at my brakes and call me on my cell phone soon. So I walked down the street to grab some food at McDonald's while I wait for his call. So, while I am eating, he calls me and initially quotes me a price of about $400 which was inline with what another person had told me. So I said it sounds fine, but about 10 minutes later, I get another call on my cell phone from him and he now says that there are more things to repair and it will now cost $600, I thought it was odd but at the time I really wanted to fix the issue, so I stupidly said yes, then a few minutes later, he calls me again and says it will now cost up to $900. At that point, I told him not to proceed and told him only to do the oil change. So I paid for the oil change only and a few days later, I brought my car to another garage I had dealt with on many occasions and he looked at it and gave me an estimate of $400 for total replacement of my rotars and discs. It just goes to show that many garages will stoop to any level to rip off clients. Hopefully, you will not go to this location. Two good garages are the active Green and Ross in Downtown on Adelaide and John and the active Green and ross in Markham on Highway 7 near Main Street Markham.

Firestone (www.firestonecompleteautocare.com) is a complete rip off. My 83 year old mom went there for a tune up and came out with a $2400.00 bill on a credit card. She didn’t know how she was getting. She thought it was a loan, they told her she could make small monthly payments.

They didn’t tell her it was at 23% interest. Her car only has 71, 000 miles on it they replaced the struts, shocks, brakes and a lot more. Attorney General investigators have contacted us regarding our complaint. We hope they stop them from ripping people off.

Firestone Car Care Center located at 91st and Yale in Tulsa, OK exploits Senior Citizens! My 85 yr. old father and my 80 yr. old mother were continually taking their car to the nearest Firestone car care and every time they took it in the manager and the technician always found 'something' wrong which always amounted to serveral hundreds of dollars. My parents are both extremely hard of hearing and would agree to whatever the manager said just 'not make a fuss' and keep the car running. Including the brilliant diagnosis of the chasis was seperated from the car body!
Once I became aware of this I went to Firestone with my parents to see what was going on. The manager "chris", would continuallycome back to my parents with a "..we just found this" bit of work. As my parents grew more fatigued, the price of the work became more expensive. They were charged for the same repair three different times! BEWARE SENOIR CITIZENS.

About a year ago I had my 2002 Toyota Camry serviced at Firestone at the Bellview location in Nashville. A couple days later the engine overheated and locked up on Interstate with my wife driving it.I had it towed to buddys shop who informed me it needed a motor and that the cap had been left off. I had it towed to Firestone and they fixed head etc. All my mechanic friends told me not to repair it because when those engines get hot enough to lock up you never know the damage to the lower unit and it can show up later. About 6 months later it locked up and threw a rod. Had it hauled back there and was told that no way the original issue had anything to do with this even though 3 qualified mechanics said there is no doubt that caused it. Went through there claims depatment and after months and unreturned calls was told it was denied. Now I have a good car with a blown motor. AAAAAAAgh.

I’ve been a Firestone customer since last several years but based on my personal observation and experience I can say that all Firestone doing is just making customers fool.

Here is what happened with me. I bought 4 tires from Firestone with 65, 000 miles warranty and every 5000 miles I visit local Firestone shop and asked for rotation. Since I also have life alignment service from Firestone so every time I also asked them to check if my car needs alignment. Sometimes they did alignment and sometimes they said there is no need of alignment. Today when I went there for rotation they informed me that the tires are not in good condition and I need new tires. When I asked them about the warranty they informed me that since I wasn’t doing alignment regularly so warranty is no longer effective. I explained them that I was there every 5000 miles and asked them to check for alignment but they didn’t listen to me.

Now imagine, Firestone tires with 65, 000 miles warranty are worn out in just 33, 000 miles so what is the standard of their products and then these guys are using different hidden tactics to make customers fool. I am sorry but I am not going to buy anything from Firestone anymore.

I Douglas Jonatzke took my 2002 kia van in for motor repair. they replaced
some parts and said its done. i drove it home an it did the same thing it was
doing when i took in the 1st. time so i took it back. they had it for all day.
finelly they said that i would have to take to the dealer because they said
they can't fix it so i did i showed them the work that firestone did.
and the dealer said i cant see the parts where replaced
my complaint is i feel i should have my money refunded

I called to make an appointment to get an alignment and an oil change last Friday. The sales associate told me that he could not make me an appointment any time during the weekend because his appointments were full. He then scheduled me for Monday night at 6pm. I brought my car in (arrived 10 minutes early) and told the sales associate I was here for my 6pm appt. to get my oil changed and to have an alignment done . She said "oh, the alignment is going to be a problem". She then said that all I was scheduled in the computer for was the alignment and not the oil change. I asked what the "problem" was with doing the alignment, and she said she already had a car up on the alignment machine and since they were closing in an hour there wouldn't be enough time to complete it. I said "I have an appointment at 6pm to get the alignment done". She said "the car that's on the machine had an appointment too". Now I've been in customer service for many years and I know that if I only have one machine, I shouldn't make two appointments for the same time, for the same machine! Common sense should really come into play...you would think! This is not the first time I've had problems with Firestone and their "appointments" to have work done. The sales associate said "we can do the oil change but we'll have to reschedule for the alignment". I said to her "what's the point of rescheduling for the alignment when your appointments obviously mean absolutely nothing." Why would I make another appointment? The problem with this whole scenario is that I paid for a lifetime alignment service (which was over a $100 more) with Firestone. So, if I take my car somewhere else, I would have to pay full price. This is very upsetting as my time in the evenings and weekends is very limited. I'm frustrated!

There are 2 firestone locations near me. The first one I went to was in washington pennsylvania. The guy at the counter was great. Friendly. Courteous and helpful. He actually gave me a great deal on the tires. Then he got my vehicle on the rack. He insisted my ball joints were bad. He insisted they were original equipment. He pulled me into the back and showed me the tierod end I know the ball joints weren't bad because.my friend (a certified gm mechanic) and I replaced them a week earlier. All in all nice try but still not a bad experience. About a year later I went to the one by my work. They told me drop it off and they'd call me in an hour. That was at 10 am. Finally at 3 pm I called theem. I was told they just got it on the rack. Be patient and was promptly hung up on. About an hour later I receive a call from "Anthony Firestone Jr." Stating my hitchcock joint was bad.I was quoted 2400 plus parts. I said no, just the tires in the most annoyed voice I could muster. An hour later I get another call from the guy claiming to be anthony firestone jr. The guy tells me both my upstream kanuter valves were bad. He tells me im looking at 600 a piece plus labor. I laugh and state ill be there in 15 minutes to get my vehicle. He calls me 10 minutes later claiming my turnalotakis was bad and there was no way he could legally let me drive my vehicle from the property. I had. to threaten to call the police to get my vehicle. When I arrived there my vehicle was sitting outside. I walked in to see the woman who was there when I dropped off my vehicle. She had an infant and a young child. She was begging for her car she had brought in for a flunk in the right rear. She was told "We haven't found anything yet but, we will just go sit down." She had been there at least 7 hours. While I was paying a man about my age bursts through the door and demands his car. He states he just changed his tie rod ends and that he didn't appreciate them scaring his wife to the point of tears. In not such a polite way. So I was in the building 15 minutes and witnessed them try to scam 2 people and they tried to scam me 4 separate times. 4 you ask? Yes I asked them to put my nearly new rear tire on my spare rim they argued and while I was there they showed me some 14" tires claiming they were 2/32. I was at sears and they were 13/32 3 days earlier. I had concerns of dry rot so I took the new tire.

Also they charged my mom 480 to remove her air conditioning pump.

Sadly I do like the tires.

Due to me being bed ridden, my 78yr old mother took my vehicle in for a water pump replacement...she arrived between 10 and 10:30am...left at 3:00pm on 10/26/10 (unecessary wait time) ...prior to having the vehicle serviced, she informed the service advisor (06 JEREMY) that she wanted to pay most of the bill with my firestone card and $200.00 on bank debit card... which he agreed to...total bill came to $512.88 (extremely overcharged)...needless to say, he took the liberty of applying the total cost to my firestone credit card...stated that he could not make any corrections and didn't attempt to... I find this totally unacceptable and hope there will be some corrections made

It is disappointing to render a complaint against a company that has been around for such a long time. Firestone Auto Care Center on Hickam Air Force Base seems to be running a scam by recommending expensive and often unecessary vehicle services. My 1998 Chevrolet Blazer failed a safety inspection for an idler arm exhibiting some play and for aging front wheel bearings. I was informed that the vehicle would pass inspection if additional work was authorized for the items mentioned above to the tune of 1, 100 dollars. While these items probably need attention, they are not components of Hawaii's state inspection checklist and should not be a factor in a failed inspection. Furthermore, upon taking the vehicle to another state authorized inspection location for an additional opinion, the vehicle passed inspection upon the replacement of a defective third rear brake light, something that is required on the inspection checklist and one that Firestone overlooked.
Take extreme caution when doing business at this location. Your best interest and the safety of your vehicle are clearly not Firestone's priority.

I must conclude that CFNA / Firestone Credit Card stoops to underhanded methods in order to reap outrageous profits from customers who always pay on time. They make no profits from conscientious people, so what they count on is customers forgetting there is a bill to pay — by simply NOT MAILING the bill! In the past, one bill always arrived after a service, but this year, by the time a month had passed after an oil change & window treatment, I’d forgotten to “expect” the small $34 bill. It certainly never occurred to me to look online. Six months later they suddenly wrote demanding $82! I had no idea if this was a scam, because it was the first I’d seen of any billing. Other card companies, doctors, etc., resend a bill each month… not CFNA / Firestone! And there’s a purposeful, profitable reason they do that. Burn your CFNA cards and boycott Firestone!

We will lie to you til you fill a law suit. This company needs to get out of business. They charge everything too high and bad workmanship. They have been trying for me to get a credit with them every time I get oil change. I finally accept to sign up with there credit and I only used it one day time. I paid the balance in full and now they have been calling and mailing me a letter every week about fees after fees after fees. I don't get it...PLEASE STAY AWAY FROM THIS COMPANY OIL CHANGE IS OK>>>EVERYTHING ELSE BULL>>>>>>>>>>>>>>>>