Japan Tobacco International [JTI]’s earns a 2.5-star rating from 108 reviews, showing that the majority of tobacco consumers are somewhat satisfied with products.
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not puffing
i've been a regular smoker of your sterling superkings for a number of years and i've notice the cigarettes are not up to your normal standards i.e. cigarettes are going out before they get put out on there own, also a number of my friends who smoke the same brand they are complaining about your cigarettes, the cigarettes which are arriving in the cheshire shops i.e spar blacon chester and are not satisfactory. My home address is:
235 Blacon Point Road,
Blacon,
Chester,
CH1 5QB
these are not the same as before
Having found this forum it seems I am no the only one to have noticed that Sterling cigarettes have changed in some way. I have purchased a pack of 100 and single packs of 20 and found that lately the cigarette keeps going out. As any smoker knows, re-lighting a cigarette tastes awful - is this a ploy to make us give up the dreaded weed?
In trying to think logically about why this is happening, I don't think the tobacco is as tightly packed as it has been previously - this leads me to assume that LESS tobacco is being used in the product. I feel short-changed!
hey - it promotes a deeper inhalation to draw the arsenic, anisyl phenylacetate, cadmium and ammonia deeper into the lungs - and upping the nicotine and meth also has something to do with it; helps to deepen the addition - go ahead - just try to quit; see, told ya' so!
veryhard to smoke
i have smoked your sterling red superkings for years, but I am sadened that over the past 4 months now i have found them very hard to smoke, i seem to end up throwing away more than what i get to smoke . What is going on ?. I have bought your cigs in different shops example tescos, local shop, and so on. As you are aware money is tight and i can not continue throwing good money after bad . I WANT THIS SORTED, and i would like some form of compensation for all the money i have lost.
i have a box here with the bar code number which is, [protected] I would be really greatful if you could get back to me ASAP Pleas
yours hopefully
kyla smyth
ps . my email address is [protected]@btinternet.com or contact me on [protected]
i think that people who love to smoke sterling cigs for years and loved them should all wise up and change to some other brands because yours are awful at the moment I think that you should think more about the product and its people rather than how much money that you can make
kyla
I smoke sterling cigarettes and i buy 20 have just recently notice there 19 in the packets in stead off 20 im not happy
I think of you are purchasing any kind of cigarettes, your throwing good money away.
having smoked sterling red for years now, i have to agree its time to find a nother brand.
as the quality of the latest batch is the poorest yet, the wont stay lit, then, the burn like a lump of coal, and taste vile leaving a fowl taste.
GIVE UP!
bad smoke
After smoking sterling superkings for several years i have recently been suprised by the amount of wood in cigeretts cant get a decent draw and keep going out half way through i am very disappointed by this and would be gratefull if you would look into this at your earlist convieniance as am now thinking of changing my brand and dont really want to do this its happened in about the last 200 packets i have purchased
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very disappointed that the last few weeks about 6 packets i have bought only contain 19 cigarettes! I am going to have to find an alternative if this happens again.
I have smoked sterling superkings for a few years now, not only has there product slipped in quality but I'm getting fed up only getting ninetee in the box when I open them when I'm paying for twenty, this has happened a few times now, very disappointed and I'm now trying to find another brand that will suit me, if by any chance you would like to get intouch with me about my complaint you can email me at, tojayne@hotmail.co.uk
to smouldering sam...get a life
l bought 100 sterling superkings at my local tesco, every packet was squashed along with their contents...come on! theyre expensive enough without having them damaged!
I have smoked sterling superkings for many years, but in the last few months they have contained woody lumps which cause the cigarettes to go out. This would appear to be a downgrade to the brand and I find it an absolute disgrace being charged nearly 60 pounds for a 200 pack which are sub-standard and give no satisfaction. Unfortunately I buy in bulk and purchased 2, 000 (all with the same problem) and still have 800 to get through. This is going to be the last purchase and I am changing to another brand. The company should address this problem before they lose many customers, smokers are ripped off with the cost and will not be be ripped off with quality.
i too have smoked sterling superkings and have recently noticed they keep dying out, is there a reason for this? i have also noticed that if you break the cigarette it has umps of what i would call wood in them, not tobacco! sort it out plz, as a business thats worth £300 million surely you can sort it out! failure to sort it people will change brand of cigarettes as i have!
For the past severalweeks I too have noticed that my Sterling Superkings smooth go out two or three times whilst smoking. I purchase approximately 250 per week and if Gallaher want to keep my custom they should go back to the original 'recipe'.
It is about time Gallaher gave us a reason for this downgrade in their product before they lose millions of pounds worth of sales to another brand. Interesting isn't it that we are unable to contact them directly! Guess they know that their inbox would be inundated with complaints!
Contact me Gallaher on carolie@talktalk.net - three grand a year is a lot to lose and I am just one of your customers!
stirling superkings are the only taylor made ciggarette i know that keep going out. I have smoked these cigarettes since the brand came out and the past two or three months this has been happening. i think i will have to change my brand
Sooo pleased to have found virtually a duplicate record of my recent thoughts :o)
Like yourself, I too have smoked Sterling Superkings for around 3 to 4 years now
Whatever they've "done" or "changed" in the manufacture of Superkings is a TOTAL DISGRACE ... as if they're not expensive enough! BUT to have EVERY single cigarette "burn out regularly" ... IT's A TOTAL JOKE
I cover a tremendous area, throughout the North West of England and have been purchasing 10 packs, 20 packs, single packets and even "packs" from a huge variety of retailers - The Cooperative, Morrisons, Tesco, Sainsbury's as well as "local corner shops" and i've even paid the ridiculous price charged at Petrol Stations
Unsure what to do though! :o)
Keep posting, I will
Oh and thanks to MauiAl49 for their comments!? NOT ... I'm sure you do something to yourself which would be just as irritating to "us smokers" too.
So PLEASE NO MORE silly and childish comments about smoking being bad for your health - WE ARE ADULTS you know
wood in the cigarettes
I have been smoking Sterling Red for a number of years now but recently i am finding a lot of wood in them and can't get a puff..then the end falls off the cigarette and i have to relight it...i find them very hard to get a decent puff from now...and haven't had this problem before...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have exactly the same problem, I break cigarette in half,roll 2 rollups,but the quantity of wood lately,has made this difficult 👍 ted Hornchurch
i have been smoking sterling superking reds since they came out they put them up to 7.11 it was bad enough to see only 19 in a pack ive just bought a packet and theres only 17 in the packet bloody ripe of will have to change brands if they dont sort this out very angree
Well the packets of 19 have been priced at £7.04 and just went down to £6.99, and then I noticed the packet looked even smaller. They're at it again and now there are only 18 in a packet! To top that they are carefully putting the 18 on the wrapper, not the packet, so when you've binned the sellophane you don't see the content anymore and there's no address on the packet either.
I am also getting 19 in a pack and not 20 - isn't this misleading selling or something?
I have been smoking Stirling Red since they were launched but the pack of 200 I have just purchased 4 packets have only had 19 in not 20.As with everyone else I am having problems with them going out. Not great when you pay so much for them.
Lisa
to say that the cigarettes are now made fire safe, is the total opposite?yes they do keep going out and you have to relight them, what with?a flame?a naked flame and that is at least four times for one cigarette, there is more chance of a fire starting with a flame, than a lit cigarette?also when you do relight the cigarette the smoldering ash falls every where causing burns to carpets your clothes and the most dangerous factor your skin, i think the more people that go and get legal help and try to claim who ever or what ever system is responsible for such a decision
i too am fed up of these cigarttes goin out half way through but worse of all there is no puff at all in them at times its just like smoking fresh air i think its scandalous given the prices of them just going up and up 6-35 they are now is there no end to this supposed governments GREED also yu dont display any phone number OR address where people can complain to yu properly its shocking
As far as I understand it from a friend who works in the tobacco industry these so called fire safe cigs have seen an increased amount of toxic chemicals being used. The mamby pamby EU and UK politicians still think that the public does not notice such things, yet they still keep taking more and more in taxation from smokers, if they banned tobacco products they would have to increase other taxes by quite a significant amount. As for the last tax increase on tobacco, my local tobacconist has only just put his prices up whereas Tesco et al put their prices up in April even though they still had hundreds of thousands of packs in stock that they had bought at the old tax rate, they do this every budget, order massive amounts before the budget and rip off the public. Yet I like many of my generation did not smoke before they joined HM Armed Forces where even to this day our soldiers, sailors and airmen still get heavily subsidised tobacco products.
I have been smoking mayfair king size for years but I have recently bought them from another shop.the writing on the cig has mayfair but the A in mayfair looks like a foreign letter A.they have made my tongue burn .anyone else noticed this?
I have been buying Amber Leaf hand rolling tobacco for quite some time now, but have noticed more and more lately the unacceptable amount of large shards of wood in this product.Today I opened a fresh pouch only to find no less than seven pieces of wood measuring 5.8cm - 6.7cm.in length within the pouch. I would have had no hesitation in returning the pouch to you had it not been for the fact that I am presently unemployed and could not afford to buy another pouch (or similar other brand) at the time. This is the first time I have ever registered a complaint to you and was astonished to find the amount of complaints on your website. I presume I will hear nothing back from you, never mind any recompense.I look forward to finding out!
cigarettes not puffing
On several occasions, I have purchased a pack of 10 or 20 Sterling cigarettes from Dobbs General Store. When I light a cigarette, it doesn't always puff. After several attempts to get a 'drag' from the cigarette, I notice the filter of the cigarette goes a dark brown, nearly black colour. The cigarette gradually gives me a few puffs, with some effort might...
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Japan Tobacco International [JTI] emailsconsumer@jti.com100%Confidence score: 100%Supportjt.media.relations@jt.com90%Confidence score: 90%communication
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Japan Tobacco International [JTI] addressRue Kazem-Radjavi 8, Genève, 1202, Switzerland
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Japan Tobacco International [JTI] social media
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