Lincare Holdings
Reviews and Complaints

Family member left rehab with a feeding tube unable to take anything by mouth. Lincare was supposed to deliver two cases of Jevity supplement and a hospital bed. Neither arrived for five days and several phone calls from me, the rehab social worker and a speech therapist after he came home. Fortunately the rehab supplied us with Jevity when I told them we were still waiting although it wasn't their responsibility.

Eventually he began to run out and the process of endless phone calls and confusion began again. For three days I went in circles with them at 3 or 4 different numbers (they just kept telling me to call rep A who would say to call rep B, who would say to call rep C, then refer me back to A) . Finally on day three I learned they hadn't even contacted his insurance yet. At that point I had to give up and begin looking for suppliers to buy it out of pocket as he was nearly out and this is his only source of nutrition (which I stressed to Lincare again and again but it apparently it didn't mean anything to them).

After another long series of phone calls I found someone to buy it from. I also found another company called Medline who were able to set him up in a matter of minutes and one phone call. They say they will be able to get in touch with insurance and deliver several cases in two days. We'll see what happens but I certainly found their customer service to be 100% more efficient and professional. I encourage you to drop Lincare as soon as possible if you value your physical and mental health. Medline 1-800-MEDLINE [protected])

With the exception of a few workers (Most of whom have left the company) lincare has been a source of misery to me, , not the wonderful health care providers their website glowingly
Describes! I have been lied to, threatened with confiscation of my concentrator, & held up for cash& credit card numbers when their book keepers were at fault. (Of course i was never compensated for the cash they snatched.) they do not honor promises, either; (I was told i could have bottled oxygen if the concentrator increased my power bill too much. When i begged for bottled oxygen (After the concentrator caused a $100 a mo. Bill increase, & an unbearably hot house) - they reneged on that promise. Repeated requests & laborious explanations of why i needed bottled oxygen (Including visits to my physician to request a prescription for bottled oxygen, which she did request for me,) have helped little. Today, in mid august, they halved my bottles, & told me to "just use my concentrator. "when i protested that my two window units could barely cool my south florida house as it is, & that even using it at night was no real option when its 95 at midnight, my current lincare case worker unhelpfully suggested i" ask fpl for help!" (We all know how helpful utilities are to the disabled!) my advice to others is;don't go with lincare (Unless you enjoy the drama of having your oxygen snatched away!) or having continual arguments with a wealthy, healthy ceo about why you cant afford an extra 100 on your electric bill (I'm sure this is hard for someone on a country club budget to comprehend!) not to mention an extra 30 degree temperature increase when you have heat activated asthma, complicated by a radiation scarred heart & lungs (I am a cancer survivor suffering late effects) ) its hard enough to talk, let alone argue with lincare's heartless mammon worshipers. I now will have to halve my oxygen to make it last w / o. Baking my family (Other members of which are also asthmatic (Heat triggers their attacks, too!But lincare must make its profits! I guess bottled oxygen is less profitable. This way, the patient pays. And the environment as well (Forcing patients to produce more heat, & consume more energy isn't very green of lincare!) want to bet the portfolio of lincare execs include healthy chunks of blue chip fplstock? I am curious about another thing as well;how does introducing stress & worry & snatching oxygen from folks with lung and heart disease "improve quality of life"for lincare customers? (As lincares self - congratulatory website gushes.) ?

My son is a longtime lincare patient. He has received his formula, g-tubes and supplies from enteral central for years. I am utterly and completely frustrated by lincare and enteral central because their phone system does not work correctly. My phone rings, I answer, there is silence and then a beep letting me know they've disconnected. The same thing happens 10 minutes later. I call back and am placed on hold for 5 minutes then an answering service takes my number and tells me they will be calling back. Hahahaha the best part is this: they call me back, I answer, there is silence and then the disconnect beep.

What kind of half-arsed customer service is this? My son has 4 days of food left and I can't freaking get in touch with them to place his order.

I've never had a medical company actually refuse me service, but this company did. I have used them since 2001, and when I moved to the Abilene location, they could not locate my records. I use a machine to breathe, and I do have health insurance. This company simply refused to do the work necessary to update my records. I have my own copies of my medical records, and they refused to even look at them. If you are using medical supplies to stay alive, this company will not be there for you when you need them most.

Horrible experience, horrible service. Worked with them attempting to get an o2 concentrator that would be acceptable for a resident traveling across country by air. Faxed them all they requested, spoke to at least two of their reps on the phone regarding where the resident was and where she was going. I left on vacation, came back and found out that they told the fill in they didn't deal with skilled nursing. The person filling in for me had to call the 3 - 4 times before they finally returned her call. They knew the resident was in skilled nsg and was going to assisted living, so not only was it poor communication and poor service, they also lied to our staff. Will not ever use them again under any circumstance.

I am a nurse and my 93 year old father had pneumonia. His MD ordered nebulizer with albuterol. Lincare called in afternoon on a Thursday. Didn't bring nebulizer until late Friday. Didn't have the medication and wouldn't order until they had credit card info. They already had Medicare info on Thursday. My mother said she would get med from drugstore and they insisted she wait so she wouldn't have to pay $5. I found out late Friday that it was a common drug easily available from drugstore. (Lincare shipped from Florida - Dad in NJ). I got medicine Sat am from Drugstore. Lincare's package arrived on Monday. Managers spoken with - no apology. No medical background (rep said she had "two weeks training"). Father missed 1.5 days of treatment because if their negligence an unethical behavior. Better Business Bureau rates with a F grade. Their own employees complain about unethical and dishonesty of company ( see Indeed.com). They have been fined 10 million dollars for giving doctors kickbacks. Do Not Use this company. They are dangerous.

I went for a sleep study and then to a local Lincare office to get a Cap machine. This was back in February 2013. I have coverage with two insurance companies so I thought I was covered. Well today March 3, 2014 I get the mail and guess what an invoice from Lincare for my visit over a year ago. Never a word, nothing from Lincare until today. Today I get an invoice from Lincare for over $500. Needless to say I was shocked. No notice that my insurances hadn't paid, or that I owed them anything, no explainations, no nothing. I thought my insurance had covered the bill.
This is a bunch of xxxx.

As a nurse, calling Lincare as a favor to the patients family I do not feel that a customer service representative should be rude and condescending in any way. This was how I was treated. The woman questioned my competence when clearly it was her lack of competence that was the issue. She demonstrated terrible communication with her peers, which is why every time I call it becomes exceedingly more frustrating. Therese, tries too hard to appear smarter than the caller. Never want to deal with her again. It shouldn't be that hard.

I ordered supplies January 2, 2014 including a CPAP mask that I urgently needed since my current mask has a leak and is unusable. I called their number [protected] and left a message that I need a new mask, filters, and hose. I have yet to receive anything from them other than a bill for the filters. They don't have a website and their local office in Ogden was moved to Kaysville so the only way to place an order is by leaving a message since nobody is able to directly answer calls for orders. I called This past Monday (January 13, 2014) at the same number and waited for an operator to speak with and check on my order. He checked my records and determined that they sent out the filters and I should get them any day now but the hose and mask weren't ordered and a lot of times they don't get the complete order from the recording so he placed an order for the mask I urgently needed and after mentioning that I need it fast, he said they will ship it UPS and it should take 3 days to arrive. Yesterday (January 17th, 2014) I receive a bill for the filters that so far I haven't received. In the past I had few problems other than the automated calls every 2 months trying to get me to order new supplies when I don't need any supplies or the inconvenience of having to call and leave a message for them to send supplies and receiving no confirmation that they received my order. Unfortunately Ogden, Utah lacks any quality CPAP suppliers and I'm hoping my physician can refer me to another company who at least has a website I can order from and receive confirmation that my order was received. Hopefully my insurance company will cover orders for supplies from National suppliers on line since Ogden lacks any decent companies for CPAP supplies. So for over 2 weeks, I have been unable to use my CPAP machine since 1) They screwed up on my order and had to order my mask separately after I called to check on the order 11 days later, and 2) whoever they use to ship supplies is either slow or they haven't really shipped anything yet except my portion of the bill through the US Mail after my insurance pays. Since my insurance company hasn't received a claim yet, I wouldn't be surprised if they haven't shipped my supplies at all and are waiting on my insurance company and me to pay before they ship anything. It is amazing that a company doesn't have a website to order supplies these days or at least a live person who you can leave an order with! If they are going to have customers leave a message, perhaps they should have someone call to confirm that they received the order and make sure they received the entire message of items needed and tell customers how long it will take. It would really be nice if they had a supplier deliver supplies especially when someone has a leaking mask and is unable to use their CPAP machine until they receive a new mask. I'm tempted to order a mask online and pay full price since I am sure it will be a couple weeks before I even receive my mask since they had to order it separately because they screwed up my order.

This company has the worst customer service I have ever seen. I will call and ask for a person, they are always too busy or gone and they take a message to have them call back. They never call back. I'm not talking hours, but days before I finally call them back and tell them how many days since I called last. Then they finally get someone to talk to me. They always either have an excuse or they never say they are sorry. Just bad customer service, period.

My mothers doctor ordered oxygen for her. She is suppose to have it 24 hours a day. Lincare was providing it for her but came to the house and took everything several weeks ago. Since that time we have called numerous times to try to get her oxygen back, she has ended up in the hospital on a ventilator because of lack of oxygen. No - one at lincare will tell us why they took it or how to get it back. My aunt (A nurse) called them and caused a fuss so they brought us 1 tank out for backup, what ever that's suppose to mean.
When we tried to use it the tank was empty. We called and the guy who we spoke to was a jerk and said that they were out of oxygen until next week. What is my mom suppose to do? Hold her breath until then? She has insurance and doctors orders, how can they just take her oxygen?

Everything posted about Lisa J (Cadwallader) Ries (Area Manager in Minnesota) is true, Lisa is an evil person. Lisa does need to be investigated. Lisa is taking advantage of the Lincare company. She is using the company’s money to buy personal things for herself and her family. Lisa claims that she has to go on business trips for Lincare but the truth is that she uses the company’s money to go on free personal trips. She mails personal packages with the Lincare UPS shipping account number. Lisa’s son Mason needed a nebulizer machine so she stole two nebulizer machines from Lincare. Lisa is stealing money from the company. Lincare needs to hire an outside auditor to go through all the years that Lisa has been an Area Manager at Lincare and you will see that she has been stealing money and items from the company all these years. Because of Lisa Linecare is losing money, employees and clients. Really surprised that Lisa still has a job as Area Manager for Lincare. Lisa is very dishonest and grossly unethical. Lisa lies all the time and she lies to everyone. Lisa is on mental medication to try to treat her many mental illness. Lisa is an awful mother to her son Mason. She is always pawning her son on to other people. Lisa acts like she doesn’t even want to have her son around her at all. Lisa only married Bryan Ries for his money, she never even loved him. Lisa and Bryan had their son Mason then a few years after he was born Lisa divorced Bryan and took all of his money, she took the house and everything in the house. Lisa has always taken advantage of Bryan’s parents Gerry & Mary Jane Ries, rather is be for free childcare or money. When Lisa and Bryan were married Lisa was always cheating on Bryan. No man can ever seem to satisfy Lisa. When Lisa does go on business trips for Lincare she always fools around with guys. Last year one of Lisa’s brothers, Brandon Cadwallader got married and Lisa wanted to be the center of attention even though it wasn’t her wedding. Lisa and her family are nothing but a bunch of Alcoholics! Wake up people, Lisa Ries is bad news!

https://www.facebook.com/lisa.ries.7547

http://www.pinterest.com/lcadwall

I called my region office here in Lawton, Ok over two weeks prior to my arrival in Utah to set up a delivery of a Oxygen Concentration machine to Hill Air Force Base UT, on the date of 15 August 2013 through 20 August 2013. I received a call from my region office a couple days prior to my departure telling me that everything was good to go with the setup in Utah. Once I arrived at the Salt Lake City Ut airport, there was a message left on my phone telling me that I had to be present on base because the base would not allow the delivery person on with a sponsor, so once I get to the base to call the office to meet the delivery person to escort them on base. Once I arrived to HAB.I called the office to let them know that I had made it and was ready to meet the delivery person at the gate to escort them on base. The lincare office told me that they would notify the delivery driver to let them know that I was there and waiting. The delivery driver called about 20 minutes later and said that it would be awhile before he could get the machine delivered because of the other deliveries ahead of me. After eating dinner at the base we had to leave the base area and travel to Westpoint Ut. The delivery man asked if I could meet him off base somewhere so he could drop the machine off with me, I informed him that at the time I was visiting my mother in law at the assisted living facility(Family Tree) in West Point UT. He said that West Point was out of his region and he would call back later to see if we make other arrangements, so we agreed to have it delivered the next moring to HAB. I called the following morning and he had someone else that was set to delivery the machine. Later that day of 16 August 2013 I received a text from Craig from lincare around 3:49 PM asking me to meet him at 1213 West Flint Meadow Drive #6 Kaysville so that he could drop off the machine with me. I replied with Iright now I'm riding around lost trying to find my way back to HAB and he would have to deliver the machine to me at the base, he replied with it would be about 1hr 45 minutes before he could deliver the machine, so I said it's ok with me. Now this was around 3:49 PM when all of this happened. About hour later I called Craig he repiled that the store was closing in 30 minutes and if I wanted a machine I had to make it dowm to the store in order to pick it up, remember this is on 16 August 2013 so I had to spend the whole trip with out me oxygen machine, and it wasn't a pleasant trip.
Phone text message below:
Karon, this is Craig from Lincare.
Can you meet us at 1213 west, flint meadow drive #6 kaysville, 84307 ut? It's
less than 5 m

What I witnessed in 2 months at Lincare: Non deliveries (every day getting calls that the driver simply did not show up), Patient charts missing, extreme understaffing, Poor response in providing needed supplies (especially CPAP and Portable Oxygen Concentrators), over extended management: manager absent when patients call, lack of training for new employees, contempt toward patients, cutting off oxygen deliveries without notice to patients with payment issues, failure to advise travel patient of prescription requirements in Florida, leading to hospitalization of patient, misleading new patients to get them to sig with Lincare, misleading new employees with false salary promises, holding back on releasing unhappy patients to other companies, even while they are hospitalized, Area Manager calling Hispanic Center Manager "Sanchez"

I was told the knee walker rented for $50/month. I now know there is no lesser charge for a part of a month. was NOT told that the charge is for an entire month no matter how long I keep the equipment. I had the knee walker for 5 weeks. I was charged for 2 full months with no adjustment for returning it 3 weeks before the second month ended. Very misleading.

Had pneumonia, needed oxygen upon release from hospital in march 2013 they would not supply oxygen with out 223.00 down. (Even though I have insurance). Oxygen was dc'd on april 22nd 2013. Long story short they owe mw 158.00 since april 22nd. It is now june 18th and still no check, they told me its a month process... I think its well over a month and if I had not called they would not have processed my refund. I would never recommend them to anyone, go with apri care or someone else.

I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.

Ordered a nebulizer from Lincare I had them ck to make sure Insurance covered it was told yes except for $1.96. was called two wks later for $25.00 now one month later my account was debited for $105.32. Called to return Nebulizer and was told I could not return without an local manager approval. still no help with this situation with Lincare.I simple would like to return this nebulizer and get my money back.Horrible customer service Just horrible!