Netflix
Reviews and Complaints

just spent 48 mins on phone to your customer service team in Amsterdam. I would like the call listened to and my complaint addressed as spent the entire call believing my complaint was being logged only to be told at the end it wasnt and you dont have a complaints team. my number is [protected] call was at 13:17 - i look forward to your thoughts on the call

I contacted Netflix to question a transaction which showed up on my account earlier today as I had cancelled my account a few days into the trial. I spoke to an online agent who was incredibly unhelpful and rude. She insisted that teh only way of verifying teh billing was to take my full debit card number. I enclose the transcript below. I got very frustarted as she repatidly sent me the request. I then rang your customer services on teh phone and the lady was manage to confirm within minutes that my account had been closed and I was not billed by netflix therefore I need to speak to my bank with regards to this. I would like to share my concerns with you with regards to how patronising the agent on the web chat was. I really hope that you will look into this matter.
Here is a cut paste version of the chat as teh transcript never came to my inbox despite me requesting.

Netflix Customer Service

End Chat
18 minutes ago Your issue is: I have been billed even though I cancelled within the free trial period as I never got the chance to use it (I even remember specifying this as a reason). Now I have been billed. I note that you advertise that a 3 day notice is given before the first billing day. This has NOT been the case for me and I do check my spam daily.
You are now chatting with: Akshata
Netflix Akshata
Thank you for contacting Netflix Customer service. I have gone through the concern raised by you and I will be glad to assist you, may I know your email address please?

15 minutes ago You
[protected]@yahoo.co.uk
Netflix Akshata
Thank you!

Netflix Akshata
If you are chatting using a mobile device, PLEASE DO NOT click the "Back" button on your device or If you are using a computer, please do not close or exit the browser.

Netflix Akshata
When were you charged?

15 minutes ago You
ok
15 minutes ago You
yes
14 minutes ago You
It showed on my bill today
Netflix Akshata
May I know the date?

14 minutes ago You
as I said today
Netflix Akshata
How much were you charged?

13 minutes ago You
I will check
Netflix Akshata
I am waiting.

11 minutes ago You
thanks
11 minutes ago You
11.99
Netflix Akshata
Please enter the card details from which you got charged.

11 minutes ago You
why would you need this info?
Netflix Akshata
To check from which you were charged.

Netflix Akshata
account*

10 minutes ago You
well it ois the account I signed up with
9 minutes ago You
I have never been asked to hand over my card details before to verify a transaction.
Netflix Akshata
But that account was already cancelled on Sep 8, 2019

9 minutes ago You
I know
Netflix Akshata
There is no charges on [protected]@yahoo.co.uk as it was cancelled.

9 minutes ago You
but my bank statement shows that I was charged on the 17th Sept (it only showed up today.
Netflix Akshata
Without locating the account we can not tell whether it was charged or not.

Netflix Akshata
Do you want me to send the billing details fro [protected]@yahoo.co.uk?

8 minutes ago You
I can confirm my account number to you/ DOB/ address if that helps
Netflix Akshata
I have sent the billing details so please check when was the last time we had charged you.

7 minutes ago You
I have my bank account wiped out twice in thae last month so apologies I am noyt willing to give my card details
Netflix Akshata
And you account [protected]@yahoo.co.uk was not linked with your card to get billed on that account it was linked with paypal.

Netflix Akshata
Sorry we dont need you account number and all we need the card details from which you were charged.

6 minutes ago You
Yes and paypal is linked to my debit account from which 11.99 were taken on the 17th sept
Account lookup cancelled
Netflix Akshata
The link which I sent you is the secured link still you do not wish to share the details we wont be able to help you with account details on which you were been charged today.

5 minutes ago You
I can send you a bank statement
Netflix Akshata
In that in your bank it does show directly as netflix.

5 minutes ago You
yes it does
5 minutes ago You
I am looking at it as we speak!
Netflix Akshata
Please check your email I have sent you the billing details.

Netflix Akshata
YOu are ready to send the bank statement but you can not enter the card details.

Netflix Akshata
If you do not cooperate we can not locate why were you charged and for what were charged.

4 minutes ago You
the link you sent Akhshata is broken
4 minutes ago You
there is nothing there
3 minutes ago You
the bank statement I can block out bits and only reveal my name address and the transaction so please do not use a patronising tone with me
Netflix Akshata
We do not need your DOB and other details to locate the account we do not ask for those details while paying for the service.

2 minutes ago You
If you think I am un coperative you are equally obstructive. I have no confidence in you trying to help me which is why I am relucatant to share my card details
Netflix Akshata
You can dispute the charges with your bank as we can not check the details as you are refusing to share the details.

2 minutes ago You
As you say I signed up with paypal so my email should be sufficient to loacte me
Account lookup cancelled
Netflix Akshata
Sorry I wont be able to help you until and unless we can locate something under your card details.

Netflix Akshata
Without that we can not find any details.

Some one hacked my account and was streaming while I was trying to log in so I attempted to reset my password... It would not let me... So I contact customer service and jump through all there hoops just to reset my password and finally get access to my account... An hour and an half, two customer reps later and the issue is still not resolved and I get a message we have sent this up the chain and you should just suck it up until we get to it (parafrazing of course) so what i'm paying for a 30 day service I may or may not get access to again and who knows when all wile they charge me full price... I'm livid

Im so disappointed. I can assure you I AM NOT LYING. I HAVE NEVER USED NETFLIX IN MY PHONE OR OTHER DEVICES BEFORE. SO WHEN I MADE MY FREE TRIAL ACCOUNT, they charged me. AND WHEN I CONTACTED THEM, they said that MY PHONE HAS BEEN USED TO MAKE A FREE TRIAL ACCOUNT BEFORE regardless if its my account or not.. MY PHONE HAS BEEN USED FOR THE FREE TRIAL. So basically, the FREE TRIAL IS NOT FOR OUR ACCOUNT, ITS FOR OUR DEVICES. Well you couldve stated that, but no you have EVERYONE believed that the period that their using is free WHEN ITS NOT. Thanks 👍🏻

For 2-3 months there has been a bug on Netflix that Netflix 'will fix soon' and they still haven't.
I get Netflix Error M7353-5101, go through all the troubleshooting steps, tried different browser etc and nothing fixes it.
I was frustrated and contacted customer support and spoke to a manager, Kiran, was unsympathetic and unhelpful with the situation.
They said 'it will be fixed soon' as always and offered no compensation for the frustration it has caused. In fact Kiran just simply said 'I suggest you watch another title'. What terrible customer support.

We like many of your original programs but find the constant overuse of the word [censored] and its derivatives to be disturbing and so unnecessary. Your programs have men, women and children using the language as though it is integral to the average family life and it really isn't. Occasional use of the language in the right situation is one thing but using it like all people are gangsters or gang members is so unnecessary. Cleaning up your program language would be appreciated by my friends and family and make us more apt to watch your programing.

I am very tired of having to start watching a show or a movie, to discover that is a foreign movie and not American or British.
Netflix needs to have a different section where people who like Mexican movies, go there. I hate Spanish movies and I don't watch them, even when I speak several languages, my preferred language is English.
If I want to watch a foreign movie, I will go get me one. However, I live in the USA, I love movies but only in English!

Also, I noticed a lot of homesexual and bisexual movies and shows that are being seen by teenagers. That is horrible and should not be allowed. It sounds like Netflix is promoting homosexuality and deviations tendencies to brainwash young people.

If all this continues, I will cancel my subscription.

I just had a conversation with a lady over the phone because my account was locked after few days of me signing up, when I haven't even watched much shows, and was eligible for a month free trial, and my month has not run out at all yet. So I called for help and guidance in hopes they'd fix that for me. The lady I was assigned to was extremely rude and had a ton of attitude! She was not even listening to me when I was spelling out my name and kept on spelling it wrong, when I was so clear. (I could not catch her name) I made the call at 1.20am on Wednesday 11th September, so hopefully you could listen over recorded phone conversations at that time, because I'm sure they're all recorded for quality purposes. She was so rude it really made me feel uncomfortable and because of that reason, I didn't want to spend my money for my account, so Netflix lost money because of her! I was originally going to pay if I wasn't able to carry on my free trial but she put me off so bad, because of her nasty aura. If you don't want to help people and explain to them why things are a certain way in Netflix accounts, then don't work there at all! I hope you could help me and solve this and make sure she gets told about her behaviour.

Netflix is going to lose our business! It is so disappointing that all the Netflix originals are rated tv-ma. Previously we enjoyed designated survivor and were disgusted with the language when the new season came out at tv-ma. What is wrong with your writers, directors and producers? Does there have to be a curse word in every other sentence of dialogue! Please clean up your act and start producing some good quality shows that families can enjoy.

The Netflix on my smart TV has not been working for 5 days I have made severa telephone calls and the issue was solved for few days and then started again today Monday (9/9/19) I spent nearly a whole afternoon trying to get help from the Customer Service team, I made at least 10 telephone calls and nobody was able to help me with my issue. During the last call a lady called Keira was very rude to me and made me cancel my membership because she could not help me. She was quite rude to me, considering that I was distressed after spending all the afternoon calling and taking with 10 different people who told me the same thing and could not help me.
I am very very disappointed about the whole situation and did not expect to be treated like this. I feel sad because my kids loved Netflix and up until 5 days ago we didn't have any issues.
I therefore want to make a formal complaint about what happened and I hope that nobody else go through the same distress I had.
Ilenia Ward

There is a person named Prince in india, He is been conducting illegal activities like offering 4 UHD screen in 300 rupees and has been cheating people using this scheme, He conducts all his illegal activities using this phone number +918950137274 and he is been doing this for months and fraudulently he even recharges the account later which costs him not even single rupees

Enclosure: Attached phone of scheme he is offering

Stop removing all the best shows and movies. I demand the return of the dark knight trilogy, Avatar the last air bender, and Star Wars the clone wars. It is clear your removing the best shows and movies just to make more originals, witch is fine, but the point of Netflix is to have as many shows as possible, so if you return those shows and movies and as many as possible is the best way to get new customers, and until you return them I will give you a one star

i cancelled my account two months ago and the confirmation email has been received. HOWEVER, I WAS CHARGED FOR TWO MONTHS AGAIN! when i ask the customer service, i was told it is because i reactivate my account. however, i did not. From their record, i reactivated on 29th for both months. How can this be? Then i was asked to contact my bank. i just had no clue why i should do this.

i have been with Netflix for years. i did not expect i was treated like this when leaving them. they just treat you as a fool when you want to leave. they do not care at all. i would not recommend anyone use this service. such rubbish!

Hi, I'm a new netflix subscriber, I just set up my account today in the morning and I knew that I was trying out the free 30 day trial. After a few minutes I get a notification that money has been deducted from my account. I don't understand how free subscription is charged please fix the issue and give me a refund if possible please I was only trying it out bust was not ready to loose money.

I had to have a long talk with my son the other day. He was watching She-Ra and the Princesses of Power on Netflix. When he was finished he sat there in front of the TV--a blank look scrawled across his face.

"Daddy?" he asked. "Am I worthless?"

Where in the name of Hell did that come from, I wondered. Then I sat down and watched She-Ra, and it all became instantly clear. She-Ra, unlike the version I remember from the 80's, preaches nothing but female invincibility, prowess, correct decisions, sisterhood, and, at the same time, victimhood as well. Meanwhile, men, are almost exclusively portrayed as weak, bumbling, cowardly, stupid, utterly dependent on their female companions and/or evil or a force to be fought against and defeated. Small wonder my son came away thinking he was trash.

What are you trying to push? What lessons are you trying to teach? And, if you expect me, a guy, to pay for this gender-based brow-beating, think again.

Yours
Abel John, soon-to-be an ex Netflix subscriber

Netflix closed it's Phoenix facility and now ships and receives from CA. I live in AZ. My average number of videos went from 3.2 a week to 2 yet I pay the same price. Bait and switch. Of course it all comes w/in their contract which is very broad. But it is sad... They don't seem to care about their consumers not close to their facilities. They offered a service providing a product at one price but because they closed their facility you get less product for but the same price. Very clever. Paying more for less.

In Season 1, Episode 4, at about 9 minutes during a trip to the market they show a frog being skinned alive & still hopping around without its skin. It's cruel, unnecessary & completely inappropriate in any TV, let alone M rated.

Although I'm aware that unnecessary animal cruelty is rampant in the production of food, to see something so blatantly cruel during what is advertised as a comedy show is jarring.

This needs to be removed from the show, it doesn't add any value.

I do not understand how you can get us hooked on great programming like Sense8 and especially OA And then just pull the rug out from under us! We are the subscribers here why don't we have any say in what we're paying for? We get heavily invested in the shows and assume there will be another season and then we hear They are canceled and we are just left hanging! What can we do to help resolve this? I feel like I don't want to start on any more of these shows because they are just canceled and you I've just left hanging! Why do we have a Netflix in the first place?

Hello
I am unsure if this is the correct contact but I would like to make a formal complaint about a programme currently streaming on your "Kids" service entitled "Veggietales".

My five year old son has been watching episodes of this series and it has come to my attention that every episode includes Bible verses and mentions of the Christian God.

My wife and I are Atheists and raising our son this way. Nowhere in the title description does it mention that this cartoon contains Christian teachings and the way it is presented in the show is quite subversive.

I am extremely upset that my son has been subjected to Christian teachings in the guise of a childrens show as we go to great lengths to ensure he is not force fed these ideologies in School or anywhere else.

In future if childrens shows on your service are aimed at teaching a specific religion then it may be wise to include this in the description.

I look forward to your response regarding this matter.

Regards

Ross Thompson

We had enjoyed season 1 and 2 of Designated Survivor and were looking forward to watching season 3. We turned it off after about 15 min. because we just don't care for the crude language and blasphemy. Really? Why did you stoop so low? Totally unnecessary! The popularity of Seasons 1 and 2 make it clear that it is not necessary to the story. Not everyone uses such language, which shows a deplorable lack of vocabulary - and lazy writing! - and we certainly don't wish to invite it into our home.

Very disappointed.