Optima Tax Relief review: Scam and fraud 1

December 2021 paid optima 8500 dollars to get on a payment plan with the IRS for back taxes owed.

First 500 was paid to start the initial phase, everything seemed okay then they just called to provide me. Verbal status update on my case .

During the 2nd phase i paid 8000 to get my case settled with the IRS after that optima entirely ghosted me . I could never get to speak with someone on the phone handling my taxes the people who work there show no empathy. You would get the run around, wait on the phone for long periods receive no call back, one of the agents who work there even blocked me from sending emails to the company email. I then noticed i got myself in a Scam. They pray off people who who are desperate and take advantage of your fear of dealing with the IRS. That made me realized that that company wasn't genuine

I became so frustrated with optima i asked them for a refund of my 8000 their response was they would like to keep me as client i requested a refund and after several days of calling Sophia at optima she finally picks up the phone and tells me they willing to give me 1000. I asked her what did optima do that they trying to keep all my hard earned money. She agreed to bring it to the board after weeks of calling asking for a status update she finally answers the phone after staying on the phone for a lifetime they agreed to pay me $2211.30 cents . I laughed because optima did nothing for me but fraudulently stole my money. Optima is a scam please please please listen . That company is a scam

PLEASE listen “DO NOT USE OPTIMA TAX. No matter how desperate you are save yourself the headache get a more reputable company that has your best interest at heart.