Orlando Utilities Company review: Electric

Ouc placed my account on cash only status because I entered my bank information “improperly”, then the guy in the billing department at OUC slipped up and confirmed that I had received an insufficient fund fee for the same withdrawal attempt that I supposedly entered the wrong bank information. So how could I have entered the wrong bank information if they were able to get insufficient funds notice?! Ouc is crooked and corrupt! I tripple checked to make sure that I entered the right bank information because I did not want to be placed back on cash only status. And they refuse to tell me what account information I entered or even allow me to view the account information on their online portal. They are forcing people to waste gas having to drive to a pay site, and won’t even allow you to come into an OUC facility to speak to someone due to Covid. How awful business practice! They are scammers and care nothing about the customer. Unfortunately, they are all I have to work with in my area. They need to be investigated and stopped immediately! The billing department’s admission to an insufficient funds fee is on recording. Please someone help.