Planet Fitness
Reviews and Complaints

I was at the gym today after not being there for 2 months. I have a workout regimen that your resident trainer structured for me. I was working hard and breathing hard because there were 12 sets of 12 i had to do. All of the staff surrounded me and told me that I had to leave because I was breathing hard. Apparently, although I had to breathe to get oxygen, they said it was sexually suggestive and I had to leave. I had not been there for 2 months because I had been working hard for my business, so I am not as strong as I was. How could your people tell me I have to leave because I am breathing hard? I have had 3 open heart surgeries and I have to breathe! This is the worst policy of any business. They literally told me to leave. Ridiculous.

I am complaining about the fact that I have a black membership card and the fact if I go to another gym and I have misplaced my car going to gym has to be called in order to get my card ID number. Why can't we just use our drivers licenses or identification card that we are recognized as members. I am not going to pay if I replacement card just so that this won't happen again

First of all I love the staff, they are great. They all deserve their own PF! I'm not a complainer but I think my issue is the contrast between LA Fitness and PF. I go to both. To me LA Fitness attracts more fitness people with gym ethics. I don't go to PF as often and I ALWAYS seem to forget (because I don't hold grudges) that people there tend to hoard the equipment. There have been several times where people are sitting on machines taking up time scrolling/texting on their phones. Or someone chooses to take over a smith machine with their $10 membership for an entire hour, doing their Instagram regimen while others have to wait to get in. The normal code is to let someone else in on the machine while the other person rests. I think PF should charge an additional renter's fee for people who feel like they want to exclusively own equipment and cannot share as they are demonstrating an entire series of Youtube videos...

Perhaps you can institute some ethics signage in your gyms. Something that reads when the gym is crowded please be courteous and limit your time to 5/10 mins per session to allow others the opportunity to use the equipment too. Thank you.

OR, charge the customer a renter's fee who decides they want to own the equipment for themselves.

Thank you

I was a member for 10 years of my planet fitness before I became an employee I left on good terms never had an issue and there was employees Fired who can I have a membership ? Why was I told I can't have a membership because I was and employee :-( I lost 270 lbs by working out and it's the only 24 hour gym in my area ! I just want to come workout and go home nothing more I have check ins from ex employees who got fired for theft and taking customers phone numbers from computers I have called several time in the last two years and was told I can't have a membership do to ex employee, I have contacted PF several times in the last two years with no real answers !

I think it's commendable that you are offering teenagers the free deal until September. However, I frequent three local gyms in my area daily and what the teenagers are doing is appalling . They arrive in clusters clutching to their dear cellphone eyes glued on the phone go to machine and sit and do no exercise other than their fingers on the keypad. I have even approached some and said if you're not using the machine I'd like to use it and I said open I'm using it. This is an absolute travesty. Your members are dedicated and paid for a service they expect to get not watch teenagers flirt with each other and play with their phone. Complaining locally will do no good because an edict Hass to come from the top to all of the locations to monitor this behavior and have it stopped. Otherwise paying members will go elsewhere to exercise. Thank you for your attention on this matter.

I have never experienced a so-called corporate entity so rude and unhelpful. My mother went to her home location and cancelled her membership and was given proof of cancellation. The membership expired on the 16th of the month, but she was still charged for the membership on the 17th. I called the home location as well as corporate who were both extremely rude and unprofessional. I am so disgusted by the way that I was treated as well as the way that my Mother is being treated when she specifically went to the home location to cancel.

Jasper al planet fitness location
Sent to Joshua Gass via email no response

Let me understand this.
So you was watching cody mcdow all day on camera on his cell phone. You called last night and told (will) the manager that allowed cody and hannah to be on their phones.
If camera are reviewed you will find cody and hannah side by side on camera on their phones. You will find manager will allowing employees on their phones.
To terminate cody and escort him out like a criminal..
So if a lawyer reviews the camera and sees cody and hannah side by side on their cell phones and you only fired the Male. That's wrongful termination based on sex and discrimination. Then he reviews and see the manager will allowing these employees on their phone which he will then that's a hell of a law suit dont you think so too Joshua gass?
I would like a call back or a higher manager to speak with before I go any further. This corporation is based on none discrimination.
Seems you kept the pretty blonde girl and discriminated against the cute male.. not to mention the manager allowed them to be on their phones. Bigger question why was you watching him all night? Or was you watching the female around him? Why wasnt both employees fired? Why was manager allowing them on their phones? Why has manager not been properly trained to enforce rules to employees?
Email [protected]@yahoo.com
Priscilla Simmons
[protected]

I'm a black card member, I pay fees and have traveled nationally to various pf gyms. I am disgusted at the disregard and lack of standing behind the vision of pf, allowing people to wear anything, breasts falling out tank tops, conversations all over including while on machines and overall lack of courtesy. The purpose of this gym is diversity and judgment free, it's becoming a hangout...may as well go to golds gym... Staff hangout, "trainer" walks around like it's a chore to be there, never smiles. (Shes new). The only rockstar team member is the black girl with the braids, shes beautiful in and out.

Customer service at this location (13839 Breck St, Houston Tx, 77066) is usually very upbeat and friendly, but this visit, I had the unfortunate opportunity to meet the branch's Manager Adam. I had not met Adam before, but the tone he sets is not a pleasant one. Adam was completing payments for customers and when he got to me, he informed me that I would have a $15 late fee on top of what I pay for the black card membership since my card declined the say before as my bank switched my card due to a data breach. I jokingly asked if he could waive the fee, to which he replied, "I can't since this is not the first one." I then asked If he could then waive the first one since he made it seem as though the first on could have been waived. He rudely stated that I'd only been with them 8 months and need to stop getting declined. I let him know that for what I pay with them including the late fees, I could just join 24hr fitness and have better centers and perks. He just replied okay as if he doesn't care about retaining customers. I was a manager for 6 years and now own my own business, I would never treat my customers so rudely. Needless to say, I do not believe I will be renewing that contract, 24hr fitness seems like a great move.

If you are going to do something like let the teen come to the gym for summer, that good. However the hours need to be like from 8am- 10am.
I have been a member at the Strongsville Ohio Gym for more than a year and letting these teens in has caused problems. They are loud, rude and always on their cell phones. They are very noisy and not appreciated.
Very poorly thought out, You have made your regular client very uncomfortable and dont suprised when alot leave.
We do not go the the gym to be annoyed by teens.
I know that this came from a place of giving to get them off the couch but it was not thought out at all.. Please contact me Steven [protected].

Although I like the gym the staff at various location are half trained and lack knowledge of the machines. Example I visited the Inglewood branch needed to try the total enhancement machine for the 1st time. Staff member walked me to the station to show me how to operate quickly which I still didn't get but, anyway I asked shoukd in undress? She stated no, I said what about the lights don't I need glasses? She said no and you can take ur phone inside if u want.

Come to find out I did need to take my close off to get results and need pride to be eyewear! As per another location outside of the ghetto locations. Speaking of which the ghetto locations often have people just sitting on the machine's texting n talking not working out jogging the machines and when you tell the staff they do nothing.

Joined the gym on 1/28/19, signed the contract and everything was good. On April 24th at 1:53 a.m., my agreement was re created/converted by an employee from a different location without my consent. After numerous calls to the gym manager, area manager and corporate, no one has rectified this issues. This new agreement was not signed by me and the terms are not what I agreed on back In January. Terrible customer service, no help and I am still trying to get this situation taken care of.

I always timed my daily workout so I could watch Good Morning America and today they removed the channel and refuse to put it back on. They have 20 TV's and 4 of them have the same channel playing but they are unwilling to put Channel 5 (ABC) on one of them. When I asked the attendant why, I was told the tv channel selection is controlled by corporate and there's nothing they can do about it.

I can't believe that Planet Fitness cares so little about their loyal clients that they are willing to lose one over a ridiculous issue like this. You just spent a fortune at this location with a complete remodel and all new equipment, but obviously could care less about the most important thing, your customers.

I am going back this afternoon to cancel my membership. There are plenty of other gyms to choose from.

I am a member of the Planet Fitness in Farragut Tennessee. I joined to go and get fit and tan following my work out. This is the worst store in Knoxville as I have been to several locations. The employees are rude and are not there to take care of the customers. Theres always about 5 people at the front desk and they are usually goofing off and lauging like children at play. The main complaint is the tanning beds are terrible. They were really nice when the store first opened and now I might as well not even tan because the bulbs are not being changed. Its like not even going. bulbs are not woriking in one of the lay down beds and I have reported it several times within a 2 week time period and still no working bulbs. It seems there needs to be supervision in this location because apparently the employees there now are not capable of running it the right way and now I have to go out of my way to another location.

One of the workers named Lori was very rude to me and when I got there she was on her cell phone and not paying any attachen to the people walking in. She was very load and way to much .it was almost 9 pm and she was just yelling at people. The young lady that did help me was very nice to me and did a good job at explaining stuff to me. I think her name was Gracie. She was very Good to me but the other women now that is a different story