Planet Fitness
Reviews and Complaints

To the person that said everyone has a sob story. Get a life. I hope that there is a day you actually stick up for yourself and someone says this to you.

Planet fitness is a scam and that is how they really make their money. I signed a contract and paid a fee to cancel that contract. A manger cancelled me and stated I was cancelled and done. Then a few days after they chaged me to cancel they charged me for another month. Their answer was deal with your bank. I do not have a sob story. I was tired of being screwed by them and cancelled, paid the fee and found a fitness center that actually cares about their membership. The only person that would respond this was would be someone who owns a Planet Fitness. Its so obvious.

I bet you would have better luck with a quicker response if you went to twitter and had their name in the subject line. They say that's the best way to get a companies attention these days. Good luck, and speedy recovery!

Planet Fitness has the rudest staff. I had to pay an extra $20 for no fault of mine. I had closed my checking account which was originally on their paperwork. I had let know the staff about it and paid in advance one months member fee. Inspite of asking time and again about the member fee whenever it was due from the front desk staff I was not informed about it until they had gathered two late fee on the account. Their manager, the rudest staff member of all, tells me that its not their duty to tell everyone and the billing is collected by some other company. He would not even call his employee so that we all can talk in front of each other. He was acting as a dictator and would not listen to me at all. Beware of the rude staff and rip off from PlanetFitness.

10 or 20 bucks a month is nice, but treating your clients with respect isn't asking much. The gym is poorly maintained as well; treadmill belts stick all the time & the bathroom/lockeroom is never clean. The gym is not very sanitary for it's guests. The management staff should be embarassed.

I happen to like that gym... Where else can you work out for 10 or 20 bucks a month?

Something like this happened to me, through no fault of my own, they messed up: read...
A Planet Fitness manager canceled my membership; I was robbed in early September, had my wallet stolen, and called the gym to change my account number because my card number changed. The girl took my information and assured me I was okay. A week later I get a letter saying my card was declined and I now owe all these fees. I tried to talk to the manager for FOUR WEEKs. I talked to three different people on five occasions who claim to have left messages for him, and stayed on hold for fifteen minutes one day with no one coming back.

The manager claims he never got the messages and that I never called to change my card number. Furthermore, they ran my card a SECOND time, and now I owe for TWO months, one of which I was unable to use because my account was on hold!

I have the police report saying my wallet was stolen, and phone records showing when I called and how long I was on the phone, but I "never called." He yelled at me and said "People like you try to do this all the time." People like me? What innocent people that try to do the honest thing, spending four weeks trying to rectify the situation, only to have my membership canceled? I wouldn't recommend this gym to my worst enemy.

These arguments would be valid if they were actually a real concern and anybody cared. I'm a PF member and there are plenty of bodybuilder types that attend there (as I recognize most of the crowd, spending large periods of time there myself). The $10/month membership attracts large quantities of people and that's why they are one of the fastest growing chain gyms around. It's actually a clever marketing ploy b/c it attracts people who don't want to go to Gold's or LA where you have to deal with the "mocked" culture of steroid looking bodybuilders coming up to you every 5 minutes going "hey bro how many sets you got?" but at the same time, the other culture frequently doesn't care and will go there for $10/month anyhow. Lifting outside of the aforementioned environment was what was first appealing to me At the same time, I stack Hyper FX, Creatine Mono, and of course Protein supplements and I'm not even half as big as some guys there. So while your points are in fact valid in theory, they don't apply to reality, at least not at the PF's ive seen. And those advertisements and their prices are responsible for the ever growing membership base they have. There will be some people who feel they are part of the bodybuilding culture that will be offended by PF's advertising strategy, but too few people care and their membership prices far outweigh those token individuals. No offense. I've also noticed that the people who I would consider part of the bodybuilding culture just from physical appearance, seem to all know each other and joke and get along while lifting. Maybe it's coincidence, but it's the only place I've seen that type of tight-knit behavior besides my college weight room. Just my 2 cents.

I was watching t.v. when a Planet Fitness commercial came on. I belong to this gym and have always liked it...until I saw this commercial. PF is supposed to be a "judgement free zone" However in their commercials they demonstrate the opposite! Especially in the one that shows a body builder type man getting a tour of the gym. They have him repeating "I pick things up and put them down", then they shut him out of the building. I don't know how PF thinks this is a good commercial. All this commercial tells me is that PF judges either muscular people or developmentally challenged people! Therefore they are a judgment zone. I no longer want to give my money to a gym that advertizes their ignorance. They basically say that people who fit the criteria of the man on the commercial are not welcome in that gym! This is discrimination!

The Planet Fitness commercial, I pick things up and put them down, is driving me crazy. It's insulting and mindless! It forces me to press the mute button or change the station. Down with Planet Fitness!
Sandra Anderson

you are an idiot

What, are they supposed to show overweight individuals? They want to encourage people that their desired look will be acheived at the gym. Anyways, there is not a single place in the world that is a judgement free zone.

I can't stand their commercials! No judgment zone? Yeah, right! I belong to Planet Fitness and they do not even allow you to wear hats or anytype of head gear while working out! The reason, I was told, is that it creates an atmosphere of intimidation. I guess one of the owners of Planet Fitness must have had his ### kicked by someone very muscular back in the day. I was 4 months pregnant when the manager at the Portsmouth, NH location very rudely told me about this rule. 4 months Pregnant! I must have looked pretty intimidating to the other members!

Even though he is just an actor I always cringe when that commercial comes on, I don't like the point they are trying to make. I understand they want it known it's not just your everyday "bodybuilders" gym but it seems they are being disrespectful. They are picking on the bodybuilder stereotype making them out to be bullies in their first commercial and now dumb. Not only that but this character seems to not speak much English so are they saying they don't accept bodybuilders, less intelligent or non-English speaking people? You can get alot from a commercial and I have never been so bothered by one before this one.

I find it amusing. I've been to enough gyms to readily recognize the stereotype they are targeting: the hard-core, substance abusing, muscle bound 'roid-rager. I think you've focused on your own perception of "dumb" in this commercial, rather than the massive muscle-bound guy they're trying to portray. Believe me, these guys aren't crying anytime some commercial features some Poindexter nerd w/ bad glasses to make fun of intelligent folks.

Everytime I watch this commercial, I feel so bad for the guy. He just wants to work out. He has his juice, he's getting shown the equipment, and he just wants to "lift things up and put them down." It is very hard to watch this commercial.

I feel the same way! I'm a member of PF and I like it there, but this ad campaign is so insulting toward people in a way that encourages bullying that it makes me want to leave. I am very disappointed that PF has chosen this approach to attract so-called "intelligent" people to their fitness clubs. My PF is a great mix of fit and unfit and old and young and everything in-between. I'm a long-time gym member from many different health clubs going back to the 80's so I think I know the 'stereotype' they are seeking to make fun of. Maybe PF thinks so-called intelligent people are intimidated by strong people who work out a lot. This campaign looks like a bad portrayal of former Governor Schwarzenegger complete with the thick Austrian accent, who in his day defined ultimate strength and fitness, and he is no "dum-dum-dum-dummy". PF should lead by example in their core message to treat all people with respect when working out and anytime!

lol yeah stupid customers, next time just ### slap some sense into them lmao

In order to not be charged an annual fee, you must cancel by the 25th of the previous month. Non-refundable.

I know how you feel about the people who work at planet fitness. I spoke to a guy called MATT at Planet Fitness in kissimee, west vine street FL 34741. He was so rude and not professional at all, he claimed he was the manager but then corrected himself as the assistant manager and that I cannot speak to anyone else about my member cancelation fees. They keep taking money out of my account even though I cancelled and paid the membership to end, they are so bad and have no customer service. As long as you sign up they don't care about you afterwards. They make it sound so good to join they like ### after. The guy Matt was a arsewipe on the phone. I advise anyone not to join this company, if you want to get fit use the streets for free go running instead of wasting money!

PLANET RUNNING MONEY SCAM ! ! !

My girlfriend and I signed up and were going to Planet for 6 months at the Glen Burnie location in Maryland. The place is in ok shape but could be kept cleaner and needs some maintenance on the machines. There were at least 6 machines out of order for two months. Not sure if they were waiting for parts.

Problem is,

Our relationship ended and I did not want to keep bumping into my ex-gf so I went in to the Planet counter person and told him I wanted to cancel my membership. He was busy on the phone. I told him I could wait until he was finished. He handed me a pen and paper then told me to put my name, address and phone number down. I did this and he said he would take care of it.

Three months went by and the bills kept coming. I thought it just took a few cycles for them to stop the billing. I called them about it but they said I had to go online and send "Corporate" my complaint about the bills that kept coming. I sent a few emails and eventually I received a phone call telling me that they had no info stating that I had cancelled my membership and that I would have to pay the entire amount. I told them that it was not my fault and that I refused to pay it.

Well, in another month I received a pink notice that was from a collection agency. Now the bill was up to $120.00 plus other fees.

I contacted them and I told them I had no intention to pay for it and why. They said it was already put against my credit report. Personally, I do not care what happens here I am not paying it. I told them to take me to court. She laughed and said well its on YOUR credit Report.

I am not at fault and feel this is very un-professional. Even now that my other gym (SNAP Fitness) has closed in my neighborhood I want to go to Planet because its closer and cheaper but I refuse to eat my words so I am going to a place that costs more.
I am not backing down. SNAP is the cleanest and best kept gym I have been to in Maryland.

- Spoke to Megan on April 6th 2011.

- Megan said the balance due is $120.00 after she waives the late fees but she is not waving the monthly fees.

- Rodney Farmer

Is the general manager and he was un-available at time of call..

- KW.

My girlfriend and I signed up and were going to Planet for 6 months at the Glen Burnie location in Maryland. The place is in ok shape but could be kept cleaner and needs some maintenance on the machines. There were at least 6 machines out of order for two months. Not sure if they were waiting for parts.

Problem is,

Our relationship ended and I did not want to keep bumping into my ex-gf so I went in to the Planet counter person and told him I wanted to cancel my membership. He was busy on the phone. I told him I could wait until he was finished. He handed me a pen and paper then told me to put my name, address and phone number down. I did this and he said he would take care of it.

Three months went by and the bills kept coming. I thought it just took a few cycles for them to stop the billing. I called them about it but they said I had to go online and send "Corporate" my complaint about the bills that kept coming. I sent a few emails and eventually I received a phone call telling me that they had no info stating that I had cancelled my membership and that I would have to pay the entire amount. I told them that it was not my fault and that I refused to pay it.

Well, in another month I received a pink notice that was from a collection agency. Now the bill was up to $120.00 plus other fees.

I contacted them and I told them I had no intention to pay for it and why. They said it was already put against my credit report. Personally, I do not care what happens here I am not paying it. I told them to take me to court. She laughed and said well its on YOUR credit Report.

I am not at fault and feel this is very un-professional. Even now that my other gym (SNAP Fitness) has closed in my neighborhood I want to go to Planet because its closer and cheaper but I refuse to eat my words so I am going to a place that costs more.
I am not backing down. SNAP is the cleanest and best kept gym I have been to in Maryland.

- Spoke to Megan on April 6th 2011.

- Megan said the balance due is $120.00 after she waives the late fees but she is not waving the monthly fees.

- Rodney Farmer

Is the general manager and he was un-available at time of call..

- KW.

when you sign a contract for a year, if you do not resign than you should be done with the contract and no more money should be taken from your bank account. It to me is theft and as long as we let them do it they will keep up the unfair practice of stealing your money. I am getting in touch with our state attorney and I think everyone who is being victimized by Planet Fitness should do the same. PI

Just a warning to those who do not know canceling your membership is obsurd. I went to my local gym with a doctors note stating i could not work out anymore due to medical issues and they informed me that i have to pay for another month because i didn't cancel it before the 10th of the month and they are going to charge me a fee for canceling. It was not my choice to cancel but after working with a trainer, who advised me to get a doctors note to cancel my membership I'm now being hasseled. After leaving several messages on the Planet Fitness Corporate Office answering machine (which I had to search for because it is not on their website) and requesting to speak to a manager about the situation, I have not received a single phone call back and, have not been privelleged enough to speak to a manager. I wish I would have found this site sooner it would have saved me the aggrivation, time and, money!

READ YOUR CONTRACT PEOPLE! It states that you must cancel your membership by the 25th of the previous month to avoid an annual fee. Annual fees are non-refundable, however they should stop any future billing upon receiving cancellation and any buyout fees (if applicable)

Did you ever get to speak to anyone? I also just got squeezed for an additional month.