Rotita.com
reviews and complaints

Are you looking for a reliable online store that offers trendy and quality fashion pieces? Look no further than Rotita! With a rating of 4 stars from over 9,900 reviews, Rotita has gained the trust of many satisfied customers. From stylish tops to flattering swimwear, Rotita has it all. Customers praise the good quality of products, excellent customer service, and a wide range of options. Whether you're in need of a chic dress for a special occasion or a comfortable swimsuit for your next beach trip, Rotita has got you covered. Join the community of happy shoppers and experience the joy of finding fashion pieces that make you feel confident and stylish. Explore Rotita today and elevate your wardrobe with their fabulous collection!

I wasn't sure what to expect seeing that I have never ordered from this site before. To my surprise the ordering was very simple and easy. Once my order was placed, I was expecting for it to be at least 3 to 4 weeks before I received it but once again to my surprise I received my order within 2 weeks after placing the initial order. So the shipping was faster than what I expected. I opened the package and inspected my new dress and the quality of the dress was not bad at all. Once I put the dress on, it fit fairly well and felt okay on the skin. The material and workmanship was much better than what I thought it would be. Because I was very pleased with this order, I have already placed a second order and now am awaiting my package to arrive. I hope I am as happy with the new order as I was with this one.

Loved the jewlery. I bought them for Halloween. They will pair well. The shirt was cute. The dress is a little disappointing. The picture made it look dressy and elegant. It's actually printed material like the shirt. The lace on the sleeve was even casual looking. If not for the fact it takes so long to ship and fear it would get lost in the return process I would've returned it. Overall happy with the purchase but leery of trusting clothes will look like they are pictured. They should have more customers modeling clothes. Models change lighting and photoshop the images to look better. I need realistic looks not a photoshoped image.

Update:
Great customer service! They reached out to me and asked why i wasn't please with my order. They corrected the issue. Thank you! For that reason i updated this rating and review score.

I honestly dont know what peoples problem is with rotitia I ordered a LARGE amount of clothes from rotitia and then saw all the negativity and was so scared and Im glad I didnt cancel my order I LOVE all my tops and dress they fit great are true to
Size except for one top when I reached out to get a return as other have stated I got half the money back as a solution. Anyone who deals with wish knows this is sop for China not to return the item. However the difference between rotitia and wish is rotitia is true to the us size where which u have to order two sizes up and pray. As for people complaining it took to long to arrive - its from China HELLOOOOO what did u expect it to arrive in a few days? It needs to go thru customs. I have since ordered four more times since my initial purchuse and will keep doing so as they keep coming out with amazing tops

I placed an order with this company January 25th I have never received my order they sent tracking information I've contacted them I put a dispute out through my credit card company they said they were going to refund my money within 13 days they still have not refunded my money they are thieves they will steal your money do not order anything from this company once again they are thieves they will steal your money

I recently purchased two tankinis from Rotita, an online clothing store that I found through social media. I was unsure about the sizing because I have been fluctuating between a medium and large due to my changing body size. As a lifelong size 4 person who recently gained some weight, I was not sure what size to order. However, these tankinis seemed like a great deal and I was excited to try them out.

After receiving my order, I can confidently say that the medium size fits me perfectly! I was pleasantly surprised by the quality of the material and the design of the tankinis. The prices were very affordable, and I was not expecting such high quality for the price. I cannot wait to see how they hold up in water as I plan to wear them to a day spa for my significant birthday celebration.

The only downside to my experience with Rotita was the delivery time. I have been a frequent customer of Amazon, and I am used to quick delivery times. However, I did not consider the delivery time when I placed my order with Rotita. I was worried if they would arrive in time for my trip, so I ordered one tankini as a backup from Amazon. Unfortunately, I did not like the design of the Amazon tankini when it arrived. In the end, my Rotita order arrived within the expected delivery period, so the backup was unnecessary.

Overall, I am very happy with my purchase from Rotita. The quality and affordability were impressive, and the sizing was accurate. The only suggestion I have is to consider the delivery time before ordering if you need your products by a certain date.

I just bought a few garments from Rotita and I gotta say, I was a little anxious about purchasing clothes on the internet. You never know if what you see on your screen is what you'll get in person, and my body dimensions shift around pretty frequently so sizing can be a challenge. When I saw some negative reviews of the website, I got even more jittery, but it was too late to turn back as my order had already been processed. After a few weeks of waiting, my package finally arrived and I couldn't wait to try everything on. I had bought a total of 5 dresses and 2 bathing suits, but only got 4 dresses and 1 swimsuit in the initial order. The site let me know via email that the remaining items would come later, which was a bit of a bummer, but I got over it pretty quickly cause the stuff that did arrive was gorgeous!

I followed Rotita's size guide just as they suggested and was surprised to find that I could have actually gone for a smaller size. The dresses were so flattering that I love the way I looked in them! But I did order an XL size just to cover my bases, and should have taken a chance on the smaller size. The one dress that was too big, I only eed to have it taken in by my local tailor -- and it was fortunate that there are so many tailors around here!

Honestly, I'm so thrilled with the whole experience that I'm definitely going to be a repeat customer. It's such a relief to find a company where you can have confidence in their products and be sure of their sizing. I can't wait to flaunt my new wardrobe and give myself the confidence boost I so desperately need. Even though I'm generally critical of the way I look in clothes, today I'm feeling pretty happy! All thanks to my awesome purchase from Rotita!

Found this online store called Rotita and OMG it was like a dream come true. I had been scouring the interwebs for WEEKS looking for tops that are comfy and stretchy, with long sleeves, long length, and all kinds of funky prints. Honestly, at one point I even considered taking up sewing just so I could make my own clothes. I was THIS close to giving up, but then came across Rotita and life has never been the same since.

I found like a gazillion tops that were RIGHT up my alley, but I managed to narrow it down to just ONE, you know, cuz I didn't wanna go bankrupt or anything. After I placed the order, I did a quick Google search to find out more about Rotita, you know, just to be safe. Apparently, a lot of people had some not-so-great experiences, but I wasn't too worried. I mean, I had my fingers crossed and was hoping for the best, ya know?

But then the doubt started to creep in. What if I had just wasted my hard-earned cash? What if the top I ordered was a complete flop? What if? WHAT IF? It was a major emotional rollercoaster, folks. I even tried cancelling my order, but no such luck.

Fast forward a couple of weeks, and what do you know? I open my door to find a package from Rotita waiting for me. My heart skipped a beat, y'all. I ripped that package open like it was a present on Christmas morning, and lo and behold, there it was. The perfect black tunic with a print panel on the front and back. I could have just cried. The print was like BAM, in-your-face, and the black parts had a sheen to them that was oh-so-attractive. I got a size medium, and it fit me like a glove. And let me tell you, there's nothing worse than getting clothes online that don't fit right. It's a major bummer, you know? But this top was IT. The seams were all nicely sewn and the way it draped over my curves was BEAUTIFUL. I felt like a million bucks, y'all.

I was so pleasantly surprised that I couldn't believe it. I was getting worried about all the bad reviews I had read, but you know what they say...don't believe everything you read on the internet! I'm definitely going back for more, y'all. Rotita is my new go-to when it comes to finding fun and funky clothes that fit me just right. If you're like me and thought you'd have to give up on your fashion dreams, think again. Rotita is the real deal, y'all.

Don't even think about buying anything from Rotita if you value your money and time. I recently ordered a top from them and when I finally received it on December 20, 2021, I did not like the fabric or the way it looked at all. So, I contacted them on January 2, 2022, to let them know I wanted to return the item. However, the shipping address they gave me to return the item was in the USA, even though the package seemed to have been shipped from Canada. This made it cost me a lot to ship it back and I had to question myself if it was worth it to spend that much to return a $43 CAD shirt. But I disliked the top so much that I was willing to pay the extra charges to return it.

I shipped the package back to Rotita on January 24, and they messaged me about the return asking if I still wanted to return the item. I provided them with my tracking information, as I had already sent it, and they confirmed that they received it. They even acknowledged that the package was in good condition and still had the tags on it. They told me I would receive a refund within 7 business days. However, just when I was expecting my refund, I received a message from them saying that they could not issue me a refund since I had missed their "30-day" return policy by 6.75 days. I was completely taken aback since it was the first time I was hearing of a 30-day return policy from them.

What made it worse was that Rotita had asked me about returning the item after they were now saying it would be too late to do so. I feel like they are just dishonest people who want to keep my money and the shirt. And this makes me really angry!

Yo, so I was on the hunt for a swimsuit to finish off the summer. Honestly, I don't really care if it lasts until next year cuz let's be real, I ain't gonna be the same size anyways. I was hella nervous about buying from China though, cuz you never know if the company is legit or not. But yo, they use Paypal so that gave me some peace of mind.

I ordered on a Sunday and got that joint the following Saturday. And lemme tell you, the color was spot on with what I saw on the site. The fabric felt like that typical swimsuit material, you know, like that Lycra stuff. But yo, the top was crafted SUPER well for a $30 suit (check out the pics I posted). The bottoms, on the other hand, were not so hot. It only had three seams and the waistband was lacking. It was some Walmart-level type quality.

But the fit was surprisingly better than I thought it would be. I was expecting it to pull on my shoulders and stuff since Chinese products tend to be short in size, but it wasn't too bad. It pulled a little bit but you couldn't even really tell.

Their website straight up says that their clothes are "good quality for non-high end clothing" and that's exactly what I got. I mean, what do you expect for only $30 for a swimsuit y'all? Don't get me wrong, if you want some top-notch quality and perfect customer service, then you gotta be willing to cough up more than $30 for a swimsuit. But overall, I'm pretty happy with my purchase and would consider buying from them again.

So, I gotta say that me and Rotita, we're tight. I recently snagged a dress at a dope price and it was shipped to me in a hot minute. At first I was a little worried, but it all came together in the end and I was doin' a little happy dance with my new dress. And let me just say, that dress was real nice quality-wise. Like, no cheap material or weird stitching, it was the real deal. And the customer service was on point too. They went above and beyond to answer all of my questions with lightning speed and a friendly attitude.

But let's talk about the real star of the show: the range of clothes. It's almost dizzying how many options there are. I'm a big fan of dresses, and let me tell you, they got everything from casual to fancy in all the colors of the rainbow. After gettin' lost in the site for a bit, I found out that there's even discounts on top of discounts. Like, they got volume rebates, presale deals, and some items are even up to half off. And that's not even mentioning all the accessories they got. It's wild.

And let me just say, compared to other clothing sites I've been to, Rotita is seriously top notch. Like, the price-quality ratio is absolutely unbeatable. And the payment options? They got all the popular ones covered. So whether you're a card swiper or an online money dealmaker, you're good to go.

So honestly, I can't recommend Rotita enough. If you're in the market for some new threads and wanna save some serious cash in the process, this is the spot for you. Plus, with all the sales and discounts going on, you'd be crazy not to at least check it out. I know I'm gonna be shopping here for a long time to come.

So, I recently placed an order on Rotita for a bathing suit. It was a hot summer day and I couldn't wait to receive my purchase. However, I had to wait almost three weeks for it to arrive. By the time it got to me, I had already planned a short trip out of town, but I decided to try it on anyway and see if it was worth keeping.

Well, let's just say that the bathing suit was not up to my standards. It was cheaply made and the way it was cut was incredibly awkward. It didn't even seem like it was made for a real human woman! I put it on for a mere few seconds and immediately knew that it was a no-go. I did not even remove the crotch shield that came with it.

I sent the swimsuit back right away and waited for my refund to be processed. Unfortunately, things didn't go as smoothly as I had hoped. I received a message from Rotita claiming that the returned clothes were not in good condition. They alleged that some of the items were used, stained, and damaged. They even asked if I had worn or washed the bathing suit that I had returned. Of course, I wrote back to inform them that I had not, and that their claims were untrue.

Despite my attempts to communicate with them, I have yet to receive my refund. I am currently feeling quite frustrated with their customer service. I doubt that I will ever place an order on Rotita again.

i never rite these long reviews, but i gotta set the record stright about Rotita (rotita.com). i saw a bunch of peeps complaining bout them but i still decided to give it a shot cuz im a online shopping junkie. and im glad i did! i ordered 3 things and yeah, they took a lil while to come but what did ya expect? it's coming all the way from CHINA! but i kept track of it and they sent me updates.

there were a couple things that didnt fit quite right but they were still cute! and i didnt need to return them thankfully cuz i gave em to my friend who loved em. the blouse that did fit was amazing quality and i washed it already and it still looks brand new. so i think the quality is really good for the price.

the customer service was amazing too! they responded hella fast to all my questions and even gave me a partial refund instead of having to ship stuff back to China. and i got the refund mad fast on PayPal.

i think people need to realize that it's not gonna be perfect every time and maybe adjust their expectations a lil. but if you do that, Rotita (rotita.com) is a great website to find some cute stuff! im already planning my next order!

So I ordered a cute tankini swimsuit and bottoms from Rotita back in March and let me tell you, it has been a whole experience dealing with this company. While the bottoms fit me just right, the tankini top was all kinds of messed up. The lines looked different in the breast area compared to the rest of the suit and it just looked odd. I mean, come on, the chest area is not a good place for something to look off, am I right?

Anyway, I had to send pictures of the defective top to the company not once, but twice, just to get them to believe me. It was like pulling teeth trying to get a response from them and when they finally did get back to me, they deducted almost 10 bucks from my refund for shipping costs - even though the original shipping for the two items was less than 3 bucks.

This whole experience has just left me feeling so unhappy with this company. If you're planning on doing business with them, buyer beware. They will rip you off if you send anything back and won't even answer your questions in a timely manner. I mean, I won't waste a dime on this company again and I plan on leaving this review on all my social media sites so other people don't have to go through what I did.

Oh, and get this - the cost of shipping the defective swimsuit back was almost HALF of what the swimsuit originally cost! Can you believe it? I'll give them credit where it's due, my November purchase was good, but this whole mess has just left a sour taste in my mouth.

I'm still waiting for a proper explanation as to why it cost so much to send back a defective swimsuit, but I'm not holding my breath. They didn't even believe me when I said it was defective and offered me a measly 20% discount on my next purchase if I kept the dud. Like, seriously? I told them I would never wear that suit and they didn't even care.

Look, this is not a fake review or anything. I have all the emails between myself and the company to prove it. Honestly, I'm just so fed up with the lackluster customer service and the fact that they tried to charge me an arm and a leg just to return a defective product. If they don't fix this soon, I'm never doing business with them again.

Oi, I recently got my order from Rotita.com and let me tell you, it was a bit of a wild ride. Okay, so I forked out nearly $300 for about six tops with some holiday flair to them. When I got the package, I was pleased with the quality and the price - but then I realized they sent me two of the same top. Three of the same top, actually. And then another duplicate top, making it two of them.

Now, I went ahead and tried one on and liked it, but I still wanted to contact Rotita about it. So I went onto their Live Chat which is apparently the only way to reach them. The agent I talked to told me I can't return the duplicates and that they were free anyway. Alright, fine. I asked for an itemized receipt for my order, but I never got it. Just a bunch of ads for more purchases.

I tried Live Chat again a few days later to ask for the receipt again. This time the agent kept showing me pictures of my order but they didn't have the prices or anything. I asked for the receipt a few times and was told it would come in a few days through email. Nothing came. More ads.

So I went on Live Chat AGAIN and demanded to speak to a supervisor. After some back and forth, the agent said a manager would TEXT me to my phone within an hour. It was already late at night and I was supposed to wait for a text by 10:30 PM? I asked the agent about it and she said yes. She also said I would see a store credit on the site but nothing came.

Fast forward to today, I went on Live Chat once more and was told it's not their policy to reach out to customers via phone and to contact a manager through an email. But when I tried the email, it sent me back to their homepage. I went back on Live Chat and was told the agent sent my request to the finance department and a manager would contact me.

It's been a week of me chasing them around and I'm exhausted. If this doesn't get resolved properly, I'm never using the site again. And let me tell you, I'm not a young person and I've never written a bad review before - this is my first time. In fact, during the times I've been on Live Chat with their support team, two of the agents had the same name and three of them had another same name. Hmmm, makes me wonder.

Anyways, I'm pretty angry and I just want a refund or store credit. Is that too much to ask?

I placed order and it took forever to get to me. Now that I have it the top is to small it’s one week before my vacation and I need a larger top customer service tells me I need to ship it back which takes 7 days to process and then how ever long to ship back to me. I’m leaving on the 18th for vacation and I need this for my trip. If it had been shipped in proper time it wouldn’t have been an issue now I don’t have time to ship back on your policy! None of this is my fault but it’s making it my problem. I don’t have a swimsuit for my vacation due to your shipping issues. I have contacted your live so many times and I have emailed nobody has even reached out to me! I will ship this too back when I receive my replacement. This is very inconvenient to me! I would even purchase another one if it can be here on time! Thank you Anita Farley

[protected]@yahoo.com

2036 29th Ave N

Hueytown, Al 35023

They’re not even adding my orders to my profile! But I have sent enough y’all should have it. I need a xxl top or just replace it with xxl I will make bottoms work. Xl bottoms work fine just top is to small

Order # W2304170318342648 Ordered on 4/18/23
Tracking # 92124903245036800002357834
SKU
220720801R Lace patchwork Ombre Light Purple Tankini set 30.78
221220731R Handkerchief Hem Contrast Black Tankini Top 24.79
211224650R Double Straps Dazzle Colorful Print Tankini Top 24.79
230209769R Handkerchief Hem Contrast Navy Tankini Top 24.79
220908792R Multi Color Geometric Print Tankini Top 20.51
Order # W2304192143145492 – Payment Received 4/19/23 21:43:18 PM
Order placed on 4/19/23 21:43:14 PM
SKU
B23030280R Dark Grey Mid Waisted Swim Shorts 10.67
T230302801R Circular Ring Dark Grey Geometric Print Tankini Top 23.79
221201101R Criss Cross Pink Geometric Print Tankini Top 28.98
Package mailed back 5/8/23 via UPS
Tracking # 9202090235849404088795
Mailed to: 371 Little Falls Rd
Ste 4Cedar Grove NJ [protected]
E-mail message sent to Rotita 5/21. Heard nothing.

me, and that's why I am disappointed.

When I received my package from Rotita, I was really excited to try on the Geometric print long sleeve black dress that I had purchased. However, upon opening the package, I noticed that the dress did not come with a belt, even though the model had it on in all the pictures. At first, I was really unhappy and felt like I was cheated.

I decided to take my complaint to the online chat staff, hoping that they could help me out. Unfortunately, they were no help at all. I chatted with them multiple times, explaining that I had ordered the dress with the black belt with the white stitching, and asked if they could send me the correct dress. However, they told me that I would have to pay $9 to return the dress, even though it was their fault that the dress did not come with the belt. I felt like they were not taking my complaint seriously.

I think Rotita needs to work on their customer service skills. A good company would have sent me another dress and then I could have returned the first one, without having to pay for anything. I shouldn't have to pay for their mistake. I was hoping for a more satisfactory resolution to my problem, but unfortunately, I was left feeling disappointed.

Despite the disappointment, I will say that the quality of the dress was good and the fit was nice. If they could just improve their customer service and make things right when there's an issue, I would be more likely to shop with them again.

I bought two swimsuits from Rotita and I gotta say, they were not up to par. First off, the tankini top was way too short. I saw in the picture it was supposed to cover my hip bone, but when I put it on, it only reached my belly button, leaving my belly exposed to the whole world. The other top I got had no support at all, which is kinda disappointing because I'm a busty gal and I need all the support I can get up top.

I sent several emails to Rotita about my order, and they replied telling me that I could keep the merchandise for a discount on my next order. What? I don't wanna order from them again if the quality is gonna be this poor! When I insisted on sending my purchases back and getting my money back, they gave me an address in Maryland to send my stuff back to. I spent $8.00 on postage and got a special envelope to mail it back with, but I didn't get a tracking number so I'm kinda worried that they won't get my stuff back and won't give me my money back.

I put the RMA# on the package like they told me to, but now I'm feeling like I got scammed. I mean, the website says they have a 30-day easy return policy, but honestly, I don't believe it. It feels like a fraud to me, and I feel like they just stole my money. I definitely don't recommend shopping here, especially if you're looking for quality swimsuits.

So, let me just start by saying that I have been using Rotita for quite some time now and while I have had a few bumps on the road, overall I would say it's a decent online store. However, my last order was a bit of a mess, to say the least. The items I ordered were split into two shipments, which wasn't a big deal at first. But then, weeks went by and I had no updates on the status of the rest of my items. I reached out to customer service numerous times, but all they could tell me was to wait a few more days. I understand that sometimes things can get delayed, but it was frustrating not to have any concrete information.

To add insult to injury, the last time I spoke to a customer care representative, I asked a simple question about canceling my order and how it worked. Instead of providing me with the information I needed, the agent just went ahead and canceled my order without my consent. It was a massive headache to get things sorted out, and I was left feeling like the agents didn't understand what I was asking or what my expectations were.

My main recommendation to Rotita would be to have their agents seek additional help from someone who can understand what the customers need. It seems like there is some confusion when it comes to communication, and it can be frustrating for customers. However, I will say that I have had positive experiences with some agents who were able to help me with my issues. Overall, I would still recommend Rotita as a good place to shop online, but just go into it knowing that there may be a few hiccups along the way.

I gotta be honest, Rotita's clothes ain't worth the money. The material is straight up cheap and don't look nothin' like the pictures on the site. I'm pretty sure the model pictures are photoshopped because who the heck has a perfect body like that? Not me, that's for sure. And I ordered clothes that were supposed to be for curvy people, but they made me look like a rectangle. Ain't no shape to these clothes at all. Plus, the sewing was shoddy, like it was done by someone who didn't even care.

And don't even get me started on the delivery. I ordered these clothes at the beginning of November 2019 and didn't get them until January 11th. That's just ridiculous. And when I tried to ask about my orders, customer service didn't do much to help me out. It's like they don't even care about their customers.

But here's where things get real bad. If you wanna return any of this junk, you gotta pay the shipping yourself. And even if you do return it, there's a good chance you won't get your money back. They won't accept returns after 30 days, but it always takes longer than 30 days to get your order in the first place. How messed up is that?

To sum it up, I ain't ever buying from Rotita again. The clothes ain't worth the money or the frustration.

So, I bought a couple of tops from Rotita on April 17th, and they were quick to process my payment. They sent me a tracking number that said "Label created, not yet in system". I was supposed to get my tops between May 2nd and May 9th, but today is May 14th, and I still haven't heard anything from them. I checked the tracking number, but it's still not in the system. It's almost been four weeks since I ordered, and my stuff hasn't even shipped. I'll keep you posted if I ever actually receive my merchandise or get a refund.

After I posted the review, the tops finally arrived two days later. I followed the advice in the reviews and ordered a size up, which worked out for me. However, I'm not a fan of the material used for the tops. That's just my personal preference, though. I do want to give Rotita credit for actually sending the items, but it would have been nice if the tracking information was a little more up-to-date.

I just gotta say, I bought a swimsuit for my adult kid from Rotita and whilst it looked great, we gotta make some changes first. My daughter hates plunging necklines, so we got a two-piece swimsuit with a bra inside. But let me tell ya, there's no elastic on the back and it ain't doing a good job keeping the bra against her chest. So we gonna glue an elastic on the backside, side to side, so that the bra ain't gonna go anywhere. And my girl may need to put some darts in the bra to make it fit better.

Now, the short pants that come with the swimsuit top, they might as well have had better elastic on them. It doesn't fit super snug around her waist, but thank goodness for the long top that covers it up. I mean, the fabric and stitching look alright, but dang, poorly designed.

But you know what? We gotta make do anyways. The style of the swimsuit is exactly what my daughter wanted and it ain't worth the hassle to send it back. So we gonna do some adjustments and wear it with pride!

This here company called Rotita shouldn't even be in business, I'm tellin' ya! I went and ordered myself 16 different things, thinkin' I hit the jackpot. But oh no, not even close. I get an email sayin' that it might come in separate packages. Alright, I can deal with that. But then I get seven items, two came in one package, and the others came in a package all by itself. No explanation why the rest of my things ain't showin' up. So I go and put in a message to their customer service, and they tell me that I'll be gettin' a response within one business day. Five days go by and I hear nothin' from 'em, so I try contactin' the chat service. And guess what? They say that I gotta wait another darn 15 days before the rest of my order arrives! What kinda nonsense is that? I tell 'em it's unacceptable, and they lower it to 10 days. Still no good enough for me. So they say that it'll come in two days. And you know what? It still ain't come! Then, outta nowhere, I get another email sayin' that my order is gonna be divided into separate packages. The clothes that I did receive aren't no good, I tell ya. You can't even tell what kinda material they're made out of from lookin' at pictures online. I probably gotta return all of 'em. So, in the end, don't even bother messin' with these folks at Rotita. Save yerself some headache and stay far away from their online shop.

So, y'all, let me tell you about my experience with Rotita (rotita.com). I was on the hunt for some cute high waisted shorts with a pretty floral design (I mean, who isn't, right?) and stumbled upon the Rotita website. They had the exact shorts I wanted, advertised as being made of 82% nylon and 18% spandex - the perfect combo for form-fitting yet comfortable shorts. I quickly added 6 pairs to my cart and eagerly awaited their arrival.

Now, when the package finally arrived, I was excited to try on my new shorts...until I looked at the composition label. Instead of the advertised nylon-spandex blend, the shorts were made of 65% polyester and 35% cotton! I was pretty ticked off, to say the least. I mean, I specifically selected those shorts for their advertised composition, and now I was stuck with cheap polyester-cotton blends? No thank you.

So I did what any reasonable person would do - I returned the shorts for a refund. But that's when things got even more frustrating. After numerous online chats with Rotita reps, they refused to fairly pay for the returned shipment, keeping a random amount of $35.80 from my refund. Like, what? I did not ask for different material, y'all. That was their own "error" (if you can call it that) and I deserved a full refund.

I came to the conclusion that Rotita, like so many other Asia Pacific clothing companies, clearly has no integrity or values. They're just out here trying to scam us and take our hard-earned money. So trust me, folks - when you see any ad for Rotita, RUN. Don't waste your time or your money. Shop wisely and avoid this corrupt company like the plague. Trust me, your bank account (and your sanity) will thank you.

So, I wanted to get some new clothes for my upcoming vacation and decided to check out Rotita. I bought a couple of bathing suits and a cover up, but it took weeks to get here since it came all the way from China. When it finally arrived, I was disappointed to find out that one of the bathing suits didn't fit and the cover up was too small. Since there was no return info included, I decided to start a ticket to begin the return process.

I've had some pretty frustrating interactions with customer service before, but this was something else. It was incredibly difficult to communicate with them and I found myself getting more and more frustrated as time went on. I received an email about my issue and clicked the link to view my response, but I couldn't find anything. The website said I didn't have any open tickets at all! I looked for a customer service number to call, but there wasn't one. The only option was to start another ticket, which was really no help at all.

After trying repeatedly, I was finally able to find their response to my ticket. It was just a question, but I answered it anyway. However, once I received an email that there was a reply on their end, I was once again unable to find a way to get back to the ticket. It was beyond frustrating - how does a company stay in business when their customer service is this bad?

I've decided that I'll never order anything from them again, and I'd advise anyone else to stay away as well. The whole experience was a complete waste of my time and money.

This website called Rotita is really not great for ordering clothes from. I decided to purchase two tops for my daughters as Christmas gifts, which finally arrived on Friday, December 23rd, and I was excited to open them up. However, to my dismay, when I checked the tops, they were quite large and didn't fit well at all even though I ordered both of them in a large size. It was a bit of a downer since it messed up my gift giving plans for my daughters. So, I thought it would be simple to request a refund to return the unsatisfactory items. Unfortunately, it was really difficult to do so.

I had been trying to get in touch with someone for a refund and to get a return label to send the tops back. But, getting hold of someone from the company is worse than having teeth pulled! They informed me that I would have to pay for the return label at 9.99 and then a restock fee of 7.99. It's a big headache since you only receive 60% of your refund money. I felt like I had been scammed, and it's not the best experience for my first time purchasing items online. I was always cautious about shopping online, and this just confirmed my hesitations. It's disappointing to see how a company can operate in such a dishonest manner and get away with it.

I am upset with this company because of their ridiculous return policy. In fact, I'm curious to know how many other people may have been scammed and how much money Rotita has made by being dishonest. I would never recommend anyone to order from this company. I am planning to file a complaint with Better Business Bureau. They need to be held accountable for their actions. It's sad, in this day and age, that we still come across companies that operate in this manner. In summary, this site has terrible clothes with weird sizing, returns are not easy, and customer service is non-existent. Stay away from Rotita!

I purchased a bathing suit and my bank statement records that purchase.I was never given a tracking number or order number.My name is Evelyn Good 10 Byron Ave. Ansonia Ct. 06401 [protected].

This a is the second time we have tried to get this resolved. The first time I WAS TOLD THE SUIT WOULD BE MAILED OUT PRIOITY MAIL.STILL NO SUIT.IF I Ihave to I will call the bank.

I ordered a dress on 12/29/22, my current was debited on 1/3/23 for $52.94.
I received an open packet from Jane, 371 Little falls rd Ste 4, Cedar Grove, NJ 07009 via USPS, which I suspect is for the ordered dress.
Unfortunately, the packet was torn open with no dress in it. I have a picture should you want to see it.
I have no way of contacting you. I tried a phone I found online, [protected], and ran continuously.
Please help me resolve this issue.
My name is Ijeoma Nwaeze
Email: [protected]@yahoo.com
Phone [protected]

I am going to post here a thread of the "Customer service" I have gotten on an order that was placed (the shipping company contact is USPS who doesn't have the package from their shipping partner that Rotita uses:

Dear Debragoding,

sorry, if you are not interested in the order, you can refuse it when it arrives at shipping company and we suggest you contact the shipping company in advance.

Once the package is shipped to us as a Return to Sender, we will issue you with a refund. We hope for your understanding.

Shipping company contact number: [protected].

Your ticket (ID:T5006444943) has been replied by our customer service. The communication records have been listed below:

Debragoding,Friday, 06 January 2023 at 09:26:04 AM

YOUR TIME IS UP. I WILL BE CONTACTING MY BANK AND REPORTING THIS AS FRAUD. I HAVE PAID FOR AN ORDER THAT I HAVE NOT RECEIVED. IN YOUR OWN WRITING YOU GAVE ME A TIME FRAME AND IT IS OVER THAT PERIOD. THIS ORDER WAS PLACED ON 12-2-22. I EXPECT A FULL REFUND WITHIN 24 HOURS

Debragoding,Thursday, 05 January 2023 at 23:36:35 PM

Seriously this is totally unacceptable. The order I submitted after this one is out for delivery today. I fear that this order has been lost. I need someone to try and find out what is going on with it since it has been quite a long time in same location. If you don't try to find the package the I EXPECT A FULL REFUND!

Alice,Wednesday, 04 January 2023 at 10:54:41 AM

Sorry for the inconvenience,Your package has been delayed because it is being inspected by the customs of your country. Although we are also very anxious and understand your anxiety, you maybe know that the customs is a national institution and we have no right to interfere. We have informed the shipping company that once the customs releases the package, it will send it to you in an urgent manner. Thank you for your understanding and patience.

Debragoding,Tuesday, 03 January 2023 at 18:55:27 PM

Please tell me what the hell is going on with this package? It has been in the same location all this time. I have contacted live support multiple times and do not get any help. This order was placed over a month ago:

Departed Shipping Partner Facility, USPS Awaiting Item

FAIRFIELD, NJ 07004

January 1, 2023, 5:52 am

Shipping Partner: FAST TRACK EXPRESS INC.

Departed Shipping Partner Facility, USPS Awaiting Item

FAIRFIELD, NJ 07004

December 29, 2022, 5:53 am

Shipping Partner: FAST TRACK EXPRESS INC.

Departed Shipping Partner Facility, USPS Awaiting Item

FAIRFIELD, NJ 07004

December 26, 2022, 2:37 pm

Shipping Partner: FAST TRACK EXPRESS INC.

Departed Shipping Partner Facility, USPS Awaiting Item

FAIRFIELD, NJ 07004

December 23, 2022, 6:03 pm

Shipping Partner: FAST TRACK EXPRESS INC.

Arrived Shipping Partner Facility, USPS Awaiting Item

CARTERET, NJ 07008

December 18, 2022, 12:54 am

Shipping Partner: FAST TRACK EXPRESS INC.

Shipping Label Created, USPS Awaiting Item

CARTERET, NJ 07008

December 16, 2022, 6:19 pm

Alice,Friday, 16 December 2022 at 17:33:40 PM

Thanks for contacting us. I tried to stop the processing of your order the moment we get the message from you. But sorry to tell you that your order has been shipped out, we cannot cancel it now. If you are not interested in the order, you can refuse it and we suggest you contact the shipping company in advance.

Once the package is shipped to us as a Return to Sender, we will issue you with a refund. We hope for your understanding.

Shipping Company: LT-USPS Economic

Tracking Number: 92748902849689000193303435

Tracking Link: https://tools.usps.com/go/TrackConfirmAction?tLabels=92748902849689000193303435

Shipping company contact number: [protected]

If you need any further help or information, please feel free to reply, we will always be glad to help.

debragoding,Friday, 16 December 2022 at 16:00:16 PM

This is what I SAW WHEN I PLACED THE ORDER:

Shipping type:International Standard Shipping

First name: Debra

Last name: Goding

Address line 1: 37 Luffing Court

Country/Region: United States

City: Baltimore

State/Province: Maryland

Post/Zip Code: 21221

Email: [protected]@gmail.com

Phone: [protected]

Shipping Method:International Standard Shipping

delivery.png

Processing time: 1-3 business days

Shipping time: 7-10 business days

Estimated Shipping Date:

Earliest Date: 05 Dec,2022

Latest Date: 07 Dec,2022

Estimated Receiving Date:

Earliest Date: 14 Dec,2022

Latest Date: 21 Dec,2022

NOW PLEASE CANCEL THIS ORDER!

debragoding,Friday, 16 December 2022 at 15:40:14 PM

This is what I was shown on your website. You are not holding up your end. You keep pushing the day's I may get the order further out and now saying I may not have by 12-24-22. Please advise me how to proceed with cancelling my order

Order Status

Estimated Shipping Date: helpl.gifEarliest Date:05 Dec,2022Latest Date:07 Dec,2022

Estimated Receiving Date: helpl.gifEarliest Date:14 Dec,2022Latest Date:21 Dec,2022

●12/02/2022 06:45:56 AMProcessing helpl.gifSubmit TicketUrging Shipment●12/02/2022 04:33:24 AMPayment ConfirmedYour payment has just been confirmed and we will begin processing your order immediately.●12/02/2022 03:55:19 AMPayment Received●12/02/2022 03:55:16 AMPlace an orderOrder Number: W2212020355165796

Debragoding,Friday, 16 December 2022 at 15:20:27 PM

Hello, are you seriously telling me that this order that I placed 12-2-22 may not arrive to me by 12-24-22? If that is the case I will cancel this order. I bought these items thinking it was early enough to give as a Christmas gift. YOU SHOULD NOT BE SELLING ITEMS YOU DO NOT HAVE AVAILABLE TO SHIP. This is totally unacceptable.

Please advise me as to how to cancel this order due to your not having item availabe. I would like my money returned ASAP

Debra Goding

debragoding,Thursday, 15 December 2022 at 18:50:13 PM

Ok. I am about to give up on Rotita! Do you even read the previous email? Before responding to the new one? I am asking that before I cancel this order as fraudulent due to the length of the order. That you ship out my items ASAP so that I may receive before 12-24-22. Also that instead of the 10% off coupon that you guy's offered me give me one for 20% off in good faith. I have attached the email from you guys offering the 10% off. I really cannot believe that I have to wait 24 hours for replies but that I got the reply that I received. Ridiculous

Sue,Monday, 12 December 2022 at 10:06:10 AM

sorry that we have no call service

we apologize to inform you that, as a result of the impact of the strict COVID-19 epidemic control in parts of China.

The item(s) is(are) still under processing, could you please wait for a few days？

we would love to offer you a coupon: 10off for compensation, you can save 10% off over USD39

the coupon was sent to your account [protected]@gmail.com

Above is the copy of the email you sent to me 12-12-22. I'm ready to give up. Report this whole transaction as fraudulent & order my items from another site. They have same items. PLEASE READ THIS ENITRE EMAIL THREAD BEFORE YOU RESPOND TO ME. I am beyond upset at this point. I am also asking for expidited shipping at no cost to me because this has taken so long in "processing". You SHOULD NEVER SELL AN ITEM YOU CANNOT READILY SHIP OUT TO A CUSTOMER. This order was placed and paid for over 2 weeks ago. I SHOULD HAVE HAD MY ORDER BY NOW INSTEAD OF GOING THROUGH THIS WITH YOU!

Now in my next response from you please advise me as to how I am going to handle this order moving forward.

To summarize: I am asking that my order get shipped out TODAY with expedited shipping at no cost to me, as well as a coupon code from YOU for 20% my next order.

If you do not or cannot do what I am asking and that my order get's shipped out TODAY as stated above, I will be reporting this to my card company as fraudulent. Order items from somewhere else. Then post this entire email thread all over social media to let other consumers know of the issues ROTITA IS HAVING.

Thank you in advance for your cooperation in this matter,

Debra Goding

Alice,Thursday, 15 December 2022 at 17:51:16 PM

maybe you can receive by December 24th, but we are not sure about that.

it maybe ship out in one week or so.

sorry, can you tell me the coupon code?

i will check for you.

or please send me the picture about where you see this %10 off 20% off

Debragoding,Wednesday, 14 December 2022 at 19:11:27 PM

In your first email to me you mentioned a %10 off coupon being sent to my email. I did not recieve this. Is there any way that you could make it 20% off. I have quite a large order in my bag and would love to order these from you. I am hesitant to do so because of the delay I am currently having with the items I ordered December 2nd. I do believe that 12 day's later it should under ANY circumstances have been shipped by now. Please advise me as to the coupon I am requesting also will I receive the Order above by December 24th?

Thank you,

Debra Goding

Debragoding,Wednesday, 14 December 2022 at 18:05:06 PM

How long is it going to take to be done and shipped? I ordered this when I did because it is a Christmas gift. I need this shirt prior to December 20th. Pls advise if I need to cancel this shirt and order it elsewhere because I have seen it on other sites.

Debra Goding

Alice,Wednesday, 14 December 2022 at 14:52:19 PM

because this item is still under processing, when it arrives our warehouse , we will send them to you as soon as possible, hope your patience in advance.

Debragoding,Tuesday, 13 December 2022 at 23:43:08 PM

Why is this order still in processing? Do I need to cancel it and order these somewhere else?

Sue,Monday, 12 December 2022 at 10:06:10 AM

sorry that we have no call service

we apologize to inform you that, as a result of the impact of the strict COVID-19 epidemic control in parts of China.

The item(s) is(are) still under processing, could you please wait for a few days？

we would love to offer you a coupon: 10off for compensation, you can save 10% off over USD39

the coupon was sent to your account [protected]@gmail.com

Debragoding,Sunday, 11 December 2022 at 19:32:58 PM

HELLO! Why are you not responding to the above ticket questions? Was it not bad enough all the trouble I initially had to go through to make this purchase because of your live help & website? I AM A CUSTOMER, WITHOUT PEOPLE LIKE ME YOU WOULD NOT HAVE A JOB. Now, I understand that may not mean anything to you because you guy's aren't doing your job anyway. I have been ordering from here for a while off an on and do love the product when I get it but for this order to still be in processing for 9 day's with no response from you this is absolutely the worst experience ever. Is there a phone number I can call? Because clearly you don't answer these tickets in a timely manner.

Debra Goding

Debragoding,Saturday, 10 December 2022 at 21:28:26 PM

Please tell me why my order is still in processing? It was placed on December 2, 2022. Today is December 9, 2022. It doesn't take that long to put together two items and send out. If I don't hear back I will assume this is fraudulant and not only cancel my order but report this to the bank.

Thank you,

Debra Goding

Rotita.com,Thursday, 08 December 2022 at 04:04:39 AM

Thanks for your order W2212020355165796 from Rotita.com.

We are sorry to tell you that the item you purchased is hot sale, So the processing time takes a little longer than expected. We are processing the order now and will ship it soon. We promise you will get the order before the estimated latest receiving Date: Earliest Date:14 Dec 2022 Latest Date: 21 Dec 2022.You will be thrilled with your order. Thanks for your patience in advance.

If there is no any inquiry, you can choose to close this ticket or just ignore this message.

Alice,Thursday, 01 December 2022 at 18:18:07 PM

sorry to tell you that

there is only one of the cheapest products per order.

debragoding,Thursday, 01 December 2022 at 14:26:12 PM

BOGO sale on website

I'm beyond frustrated. I will upload here the issues I am having.

ii was on live chat for over an hour. To no avail.

Please explain to me why I had to go through all this. Please explain to me why I was treated the way I was by being told to repeatedly do the same thing over and over. Furthermore please explain to me how you are going to correct this and compensate me for all my time and energy. When it is Rotita website along with live chat issue.

Thank you,

Debra Goding

debragoding,Thursday, 01 December 2022 at 13:54:15 PM

Re: BOGO sale

SOMEONE PLEASE HELP ME. The BOGO sale is not a promo code and is illegal to cause it as such. I am just trying to order the sale on your website. Online chat says it will only apply to one shirt. Where does it say that on the website?

Thank you,

Debra Goding

debragoding,Thursday, 01 December 2022 at 13:53:14 PM

BOGO sale

I have 6 shirts I have selected from the BOGO sale.

However in my cart it is only showing as one being in the BOGO sale.

I would like to know why?

You are free to reply this email directly,or click the button below and send a reply by ticket on Rotita necessary.

Your support is highly appreciated.

Reply

One of our customer service representatives will respond to your inquiries within 1 working day.

Service time: US EST 9:00 PM - 6:00 AM Sunday to Thursday, except holidays.

Best Regards,

Rotita.com

If you would like to unsubscribe and stop receiving these emails click here.

I'm trying to return 2 tops info above. They are huge and look horrible on. Been trying to get info to return since Saturday Dec 23rd with no luck. U have my money and I have ur product that I have no use for. Please send me a mailing tag to send back. I'm finding this company not to reputable. Read many reviews that's having the same problems I'm having. Please send me a mailing label so I can get my full refund! I saw where people can only get 60% back this is not right. Not happy with this company at all! A very terrible way to do public business. Marion Mazura 119 Willowbrook Dr Pikeville NC 27863. [protected]

I purchased a shirt from a company called Rotita. Order number W2209190612478382. Tracking number 92144902816707800011807797. I ordered a 3X because that is the size I wear. When I received the shirt it looked very small. I could not even get the shirt over my head. I was shocked at how small it was. At best it would have been a regular Large. I can't even order a larger size, because of how small the 3X was. A 5X wouldn't even fit. I checked the label and it did say it was in fact a 3X. I can assure you, this is not the case. I went on the rotita web site. I was concerened there was no phone number. So, I filled out a form stateing my problem. A page came up requesting a one dollar fee-and in return you could chat back and forth as many times as you like. After the one dollar fee, the cost would go to 74.99 a month. Needless to say I was shocked. Clearly, I thought, this is not a reputable company. This is all the information I have on them I ordered the shirt a couple weeks ago and got it the week of September 26, 2022. I would appreciate any light you might have on this company.

First time to the site and I got 50% off, YAY! Right ? Nope. It made me subscribe to get it, which I did, then it wouldn't process. I used the chat feature to ask for help, the person sent me a link that didn't work and asked me to give them a thumbs for her help. I told her it didn't work and she said she'd get back to me in 1 business day... but I asked her to expedite my issue because I wanted to order today, she didn't respond. I even sent them the Screenshot, it kept coming up 50% off after I spun it, not letting me spin again.

I bought 3 swimsuits from Rotita; I sent all three back in one package just like I received. Once I had the shipping information, I updated the ticket for the return. UPS gave me an expected date of 07/01/2022. I checked the delivery tracking through UPS, and it was delivered on 07/01/2022. SINCE Rotita can't process returns within a timely matter or stamp the return when it was received; I'm out of my refund because it took the 19 days to process which put my return over their 30-day policy...what a bunch of BS! Not my fault they don't document when the package/shipment was actually received/delivered when they get it! DO NOT WORRY...I OR MY FAMILY/FRIENDS WILL NEVER ORDER FROM THIS COMPANY AGAIN. I'll definitely get the word out; especially now since people are stripped with budgets.

I will not be ordering from this company again. LOUSY return/exchange policy.

Even though I ordered all my swimsuits in the same size, two were way off and way too big. That's it! Do not order from this company! I would not mind paying postage to get them returned. I would even settle for both of them exchanged for a size smaller. It just shows that their sizing is not the same, even though the tag says the same size. If one, If all my other swimsuits fit in that size, why don't these two?