LensCrafters

I did not want to leave a complaint here, because I know NOONE is reading them but I have tried to call the corporate office on several occasions and there is no operator to help callers. So, here is my story. — My husband was just diagnosed with type 2 Diabetes. 2 weeks prior to that his vision went blurry, when he previously had perfect eyesight. So, we went to Lenscrafters to get contacts/glasses. During the first visit we attempted to tell the doctor about the diabetes and how sudden the change was, but he did not seem concerned and said that his eye problems were likely not caused by the diabetes. When my husband left, they gave him a pair of contacts that they said were "close" to his prescription. He could not see out of them; they were blurry and the doctor said it was because they were close and not exact. Exactly one week - to the day - they called us and said his glasses were in. He was so excited because he has been unable to see for close to 4 weeks. He went to pick up his glasses and he still couldn't see! So, the Doctor took him back to redo his exam and the doctor told him that his eyes went from a +1.25 to a +4 in one week. We know this cannot be true because even the "close" contacts were not close. The Doctor made a mistake. This series of events did not surprise me because the doctor was not listening to us at all he seemed to be just going through the motions. (He also took a smoke break between clients.) The second visit was even more strange, because the Doctor appeared intoxicated; he seemed to have trouble standing and was wobbly, using the wall to hold him up as he went out for another smoke break. The receptionist at the desk told us that there used to be a female Doctor there, who they begged to stay on contract due to being unable to find a replacement. She said the female doctor agreed to stay, but now will not show up to work or answer phone calls. Also, one of the floor guys who helped us with our glasses was more interested in a football game he had playing on his phone with headphones than he was in helping us; he rushed us through the whole process. When we went back yesterday we found out the sunglasses that my husband wanted they COULD do after this guy told us last week it was impossible because he was too busy to really look it up.

The girl we delt with yesterday and the Desk Girl Rachel were amazing and both need a raise. They are the only two people that gave a [censored]!

I would like to speak to someone in the corporate office about this. This location on Airport Blvd. in Mobile, Al is not professional. The only person in there that had a good attitude was the receptionist, Rachel, at the desk and it was obvious that she was doing way more than her fair share. Please contact me at your earliest convenience. We'll see how long that takes. [protected]@gmail.com.