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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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5:31 am EST

Vodacom fibre

I logged a call on 2 feb for help with my fibre line. I called almost every day since then with no luck. Every single consultant and manager I spoke with said they would escalate my problem and call me back. Almost 2 months later I am still waiting. I called again this morning and was on the phone line for 1 hour and 10 minutes trying to sort out my problem.
The manager I spoke to a month ago told me that my package was too small (10mgps) and got me to upgrade to 100mgps which I promtly did, but still no luck. My internet connections are worse than ever!
After being on the phone this morning for more than an hour speaking with the manager dean and reconfiguring my set-up, unplugging and plugging stuff, I now am unable to connect at all!
What is a person supposed to do? I have been with vodacom for 20+years and this is the service or rather non-service I get?

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7:03 am EST

Vodacom no cell phone service

I called vodacom this morning as I have no service but they replied that they cannot tell me why! I had no service in february for 1 week (everyone in this area) and now again? What is wrong with vodacom? Must we all change to mtn or cell c?
I have been a vodacom business customer for 17 years now and the service is really below standard, very disappointed.
My reference number: a8-qkcy-532eh
I was told that I would receive a call this morning from vodacom, it is now 14.00 and still no word from them.
Christina long
[protected]

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12:29 pm EST

Vodacom poor service and incompetence leading to cancellation

Good Day

In December 2018, I upgraded and ordered a Huawei Y7, 2018. On 2 January it was delivered by Ram. On the same day I discovered that the Gallery app was not working. I took the phone to the Voda store and they said to send it back as it was a factory fault. I informed the Contact centre of such and they took their own sweet time to have Ram collect the phone again. In the mean time there was no communication from Vodacom and I had to continuously phone after them for information. Eventually Ram delivered another phone. Same make and model and it had exactly the same problem. I was on the phone with Huawei for three days and not even they could solve the problem. I informed Vodacom again to collect the phone as it was not working.

I have been phoning and phoning, because Vodacom is just not collecting the phone and no communication whatsoever. And to top it off, I ended up paying for calls made to Vodacom as their AVR is telling me that I have exceeded my access to their contact centre. So now I was also paying for Vodacom's incompetence.

To date, 04 March 2019, I still have the faulty phone which I cannot use and yet my account is being debited on time.

I am at the point where I would rather cancel my contract with Vodacom as it seems, its okay for their customers to pay for something they do not have the luxury of enjoying.

When I called in to cancel, I was told I cannot cancel as they need to have the phone back first, but I have been asking for so long for them to collect their phone, but nothing... and in the meantime I must just pay.

I think it is very unfair toward me. Why do I have to struggle so much. It is now the 3rd month I am struggling with this. This is not on...

Alvena Lendor
[phone numbers removed]

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5:58 am EST
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Vodacom no response on query since october last year

Hi

I have been trying to get vodacom to fix my signal booster since October last year. 6 Months now, of no signal. Detrimental to my business and safety living on a farm.

Does Vodacom want me as a customer? Stop putting me on hold, phone me back with a person who can look at the whole complaint log and action fixing the issue.

Vodacom has until tonight to respond, or I will simply cancel all my contracts.

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4:42 pm EST

Vodacom data and connectivity

I nhave been a. Ember of vodacom pre paid for several years now. Since a couple of months ago vodacom has become the most unreliable network in my area with minimum. Or no coverage at all. This includes data and calls made or received. I tried obtaining an e mail address but ot seems futile.
Why would a 4g company have such pathetic services in rural areas has my mind boggled.
Worst is there us a tower not 2km from where I stay and it is obvious that there is other problems to this. I have changed phones upgraded all network requorements but still the same result pathetic. It seems I am just one of. Many intending to seek a better provider sooner than later
My details is louis nel cell [protected] e mail [protected]@khowe.co.za

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5:34 am EST
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Vodacom wifi router

I would like to complain abut the service rendered by vodacom customer care. I called to find out what's been happening to my data on my wifi router and was faced by a very rude agent who told myself and my husband very inappropriate comments. My husband asked to speak to a team leader and was advised that there isn't 1 available. My husband comes from a call centre environment for customer services and advised the agent that there has to be a leader who is available and when he told the agent that there was incredibly a team leader available. The team leader apologised and gave a 5 gig free data for that. My husband advised them that he is not calling for free data but would like to find out why is our data is depleting so quickly. The team leader advised that they would monitor and get back to us but rather gave the same rude agent the duty of calling us back. The agent called back and I advised im not home and that the router was at home and should call back and we are still waiting until today.in my previous communication with vodacom I was advised that it is the internet that's is depleting the data and we should turn on the data save on our devices which we did and there is no joy. My contact details are [protected] for someone to call me so I can provide my details so you can look into this matter as I have this router for over a year and now for the last 2 months we have been having this issues. We previously used for youtube for my kid and all other stuff which has stopped before the last 2 months and only use for whatsapp for 3 devices which 2 are not even at home during the day. Please can someone contact me concerning this as im even at a stage were I want to cancel this contract with vodacom

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8:48 am EST

Vodacom data usage

The problem I have with Vodacom is that they are misleading me as a customer. We went to Rio in December and when we arrived I bought 5 Gig of data, I did get the confirmation sms that this was activated. I only needed this for whatup and uber so the data I used for the 2 weeks was only 288 mb. Despite the 5 Gig I bought on the 27 Dec I also bought 5 Gig the 1 Jan 2019 just to make sure I have enough data. To my surprise Vodacom said they are charging me out of bundle prices for the 288mb because the data I bought are only applicable to South Africa. What I do not understand is that when you dial *111# it gives you 2 options one SA or foreign country so I chose foreign country and after the steps, Vodacom send me the confirmation sms that the data was loaded. Why on earth will I buy data in Rio for use in SA I really needs to be stupid... So this comes down to misleading the customer, they do not want to reimburse me because according to them this data is only applicable in SA. I'm a customer of Vodacom the last 20 years and will definitely tell people not to use Vodacom overseas they will rip you off... you know they charge me R 3470 for 288 mb that is a joke... weldone Vodacom you have ripped off another client... I do know there are one party that will be very happy about this and that is your shareholders...

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7:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom device repairs and claim

I bought two Smart tab 2 tablets with Vodacom last year March on top up contract. One of them broke and I took it in for repairs, they told be it cannot be repaired and I had to replace it with another device up to R1500. I struggled as they discontinued the Smart tabs, even though it wasn't that old. Vodacom was of limited assistance to provide me with a device on this price range. Eventually I got a replacement. Last year November the other Smart tab2 broke and again I had to claim and find a replacement for this one. I phoned three Vodacom shops in Menlyn Pretoria, who promised me they will have a device for me. They never got back to me and when I phone the Vodacom repair centre where they promised they will have a device, I was advised that all is on back order. Then I phone in January and was told that they do not have a device for that price range. I phone Vodacom in Woodlands Pretoria and they found a device for me. After spending my whole Friday in Vodacom store on 2019/02/18, I was sent home with nothing as the insurer Cell sure, just do not answer phones. I have phone them every day myself. NO answer. I have phoned Vodacom on Saturday 2019/02/19, Monday 2019/02/18 twice and they promise to get back to me but no one does. Then I phone today for a third time, now Vodacom woodlands just don't answer their phones and the line cuts off. I was told that I had only until 22 February 2018 to put my claim through but I have no assistance and feedback and will miss this deadline if this goes like this. Vodacom even advised me that maybe I should cancel my two tablet contracts as I have spend more time waiting for the repairs team to come back to me and then finding a new device than actually using my data that I pay for but loose every month if I do not use it. This is not fair. I want to cancel this or they give me all the data that I have lost up to now and replace my device before the end of the week.
Why does Vodacom sell devices that is useless and irreplaceable and cannot assist in giving you something else. This is a waste of money and precious time of mine.
Job number [protected]
Vodacom Woodlands shop I spoke to Ryno and Chanel 012 9975281

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8:15 am EST
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Vodacom deals offered is not what you get / pay for

Got a call from Vodacom offering a deal on a Samsung S9 with 200minutes, 200 sms's and 5G of data @ R599p/m. 1). No minutes were received 2). No data was received 3) Monthly installment is over R800! You keep on logging calls and calls, they will escalate etc. etc. etc. and eventually after NUMEROUS calls, it gets sorted.
Only data received, still no minutes, no I have to buy airtime as if I'm on pre-paid! Totally unacceptable!

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6:34 am EST

Vodacom fraudulent contract

I have been desperately trying to get Vodacom to give me feedback on a contract that was illegally taken out on my name in December 2018. A handset was signed for which I did not receive or sign for. The phone was delivered to another province as per call Centre agent. Never before have I received such pathetic service. I am struggling since 14 December 2018 to get this sorted. I received no feedback other than when I logged a hello Peter complaint. I received Reference EC-1RSD-2WFRSK. That also was not followed through even when I sent the required affadavid and ID for a third time.
My question is how many clients don't get scammed like this but the company has a I don't care attitude towards these customers.

My account has been debited with this fraudulent Contract for the past two months and February statements also shows the SAME. The fraudulent Contract cell no is 0827281155. I do have another legitimate contact of which cell no is [protected] which I have had for more than two years. Both these are showing on the same invoice.

Please, I am having financial difficulties due to this unauthorized debit going off from my account.

I need urgent assistance.

You may contact me at this email address or at cell no [protected].

Thereasa Julius

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10:57 am EST

Vodacom data purchase false advertising

On Wednesday th 13th of February 2019 at approximately 09h14, I bought a 2 Gig data bundle for 30 days using *111#

I received 1 Gig day and 1 Gig night. Only after 5 calls to 135 was I able to speak to a consultant and she explained to me that there was a pop up that explained how the 2 Gigs is broken down. I have used *111# for years now and never has this been as it is now since the last week as I have found out.

I bought 2 Gigs and I want 2 Gigs to use when I want to. I will never user night data - NEVER HAVE AND NEVER WILL. So night data is useless to me.

This is blatant daylight robbery. And Vodacom is praying on people with muscle memory using an app that has not changed in years!

Graham Greene
[protected]
graham.[protected]@gmail.com

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1:27 am EST

Vodacom wrong invoice

Good day team

I am sitting with a big problem at the moment. I have a contract with Vodacom of R202 monthly. The invoice for December 2018 came with a due amount for of R500.01. I called the customer care department 2 times and was told that instead of purchasing once off data on the 1st of November 2018 a selected the option recurring data which allowed Vodacom to credit my phone an additional 1 Gig for the month of November and apparently December. Secondly the amount that I always buy for is R149 which is 2Gig data 1 Gig day and 1 Gig night. Thirdly I have all the proof on my phone since I took out this contract early this year and at clearly states I bought once off Data and not recurring Data as I always make double sure when buying data. Lastly I check my balance regularly and never came across having more data on my phone as to the amount I normally buy. I explain all of this to them, they logged a service request to go through my phone and still told me I selected recurring and not once off. I think they are trying to rip me off and expect me to pay for what I have not received. The invoice states 1 Gig recurring data of R129.57 for November and also for December same amount. I never received any additional data and my sms's won't lie to me. I refuse to pay this amount and will only pay the amount of R202 which is my normal monthly installment. Please Vodacom, short this mess out as soon as possible. I laid a complaint on Hello Peter soon after getting this invoice and since than I have not received a response from Vodacom and my account is still reflecting in arrears.

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Update by StevensC
Feb 13, 2019 1:29 am EST

PS: took the contract early in 2018

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9:56 am EST

Vodacom fibre

Sr 190122-200301

Complete service delivery failure.

I have been trying to move the line for 4 months now. I have since moved and paying for the subscription in all this time with no service. Please cancell the contract with immediate effect and credit me for all the months I have had no service.

Your teams do not know your products or services and they give you the a run around most of the the time. Most dissatisfied and frustrated. Your competition provides a much better service.

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9:57 am EST

Vodacom new contract

Good day,
On 19 January 2019 we were at Vodacom in Bethlehem. We signed some papers for a contract witch was approved on the January deal of the 2 lenovo laptops plus roter for R1199 for 24 months.
It is now 3 weeks after and no sign of the laptops what so ever. So im asking how long should one wait on an approved contract for the stock to arrive? How could there be a special but no stock? All im hearing is that it is on back order. Please tell me if we should rather cancel and move to MTN or Cell C cuz at this stage im sure ill get better service.

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6:12 am EST

Vodacom prepaid airtime

I i loaded airtime and wanted to convert to data every time i try to purchase a dayly bundle it said error pls try later...
I then switched my phone off for about 3 hours
Switched it back on and tried again then it said not enough funds...i have been with vodacom since i had my firts phone and even when times were hard like now i have a prepaid and had contracts in the past...
Vodacom is costing me alot of money and i have bought alot of data. About a min of 10 gig a month
And i think its really unfair to go from 80 to 15 rand and i have not done anything or can not see anything or reason as to where that airtime went to.

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2:57 am EST

Vodacom Vodacom refusing to address their consultants mistake

Last year I no longer wished to renew my contract with vodacom. I went into the vodacom store at gateway kzn inquiring when I was to notify vodacom to cancel my subscription. The consultant gave me a number to call, which I did. The online consultant confirmed my account will be no longer as of the 1 december 2018.
Come the 1st december I notice my number is still active, on monday the 3rd december I went into the gateway store to report my number as still being active. The consultant called the cancellation department, I explained to the gentlemen that I had notified vodacom in due time which is how I knew this account should not be open and the reason I am in store reporting it.
He noted this query by immediately cancelling the account and informed me he was put a note to the accounts department to not bill me for the month of december 2018.
Days later I received an invoice form vodacom billing my for a month's subscription. I called the vodacom call centre numerous times, spoke to numerous incompetent persons who could not and have no resolved my query.
No one at vodacom knows how to resolve this!
A consultant told me to issue a stop order at my bank to ensure no debit order will go off as he was not confident this will be resolved in time.
A debit order did go off which I reversed and was charged a stop order fee.
Vodacom wants me to tell them the exact date and time I called to cancel my subscription. I have asked them to forward my itemised call logs for the months july, august and september as I called from the cell number. They refuse to send this to me! Stating they no longer have access to my account as I am now on pre-paid. I don't believe this to be a justified reason as if you can send me invoices for those months, you can send me the build-up of that invoice.
I have been trying to resolve this since the 3rd december 2018. No one form vodacom is addressing this.
The following are my ref numbers [protected], [protected]; [protected]; [protected].
All I get is a text message 2 days later informing me my query has been resolved when nothing has been done by vodacom!
This morning I received another invoice from vodacom, for the amount they cannot justify I owe them plus r100 when I have no contract with vodacom since december!
I am willing to pay for the remaining charges for november 2018 that I incurred. I am not willing to pay for december 2018 subscription or any further charges as there is no contact with vodacom.
Vodacom is also to reimburse me for the stop orders I have had to put in place as instructed by their consultant.
Vodacom, will someone competent please get in touch to resolve this. This is a result of your consultant not doing their job properly the first time which has left me painfully having to deal with this.

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11:42 pm EST

Vodacom relocation

SR181213-151112 - Relocation Request SR181213-151112
Relocation
We were assured that our relocation of our wifi would happend however we have been waiting for over two months.
My parents moved two kilometres down the road. Vodacom has not moved the wifi yet despite DAILY phone calls, e-mails.
We get told every day it has been escalated but nothing ever happens. And the worst is my elder people are still being charged for this service as well as paying for mobile data.
The service has been nothing short of revolting.

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9:04 am EST

Vodacom complaint about the I insurance dept of vodacom

Been trying to get ahold of the insurance division for a whole day. Even been to a walk in store and they too failed at getting through to the insurance section.
I have an urgent matter which needs attention and also I have a new handset to insure and I only have 7days apon receipt of the phone to activate insurance. This is not acceptable. I was advised that the insurance dept are experiencing a problem as they have changed insurers. However that should not affect the customer n providing adequate service to the customer. This is a great inconvenience.
I need someone to contact me ASAP
[protected]
[protected]

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malesela niklaus
, US
Feb 14, 2019 8:40 am EST

I have the same problem. I emailed, called and no one is answering.

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9:12 am EST

Vodacom lenovo thinkpad

Hi Vodacom I'm Sinothando.
I am very disappointed with the poor services I've received from Vodacom shop in King William's Town at Stone towers.
I brought my lenova think pad for repairs for the first time there and it was fixed no problem. But when I took it home I found that it started switching itself off for no reason. It has never done this before I took for repairs, repairs for the screen wich was broken. After the screen was replaced the laptop started switching itself off until eventually after a short while it went blank. I took it back. The person who "helped" me I think his name is Athandile told me he will send it back and he'll contact me to tell me what was wrong with it. After so long without him contacting me, I went myself and he told me it was the software and he'll contact me again once it was fixed. 4months went by without it being fixed, during these times I went back and forth to check for it. 4 months later he gave me my laptop back without my charger. He told me I have to pay for it but I did give him my charger. Now the laptop he gave me that he says is fixed is not fixed. I managed to get myself a charger and now I am able to see that my laptop was not fixed at all.
I am angry and this employee of yours Athandile is taking me for a fool and is doing something dodgy. He is trying to sell me a charge I gave him. He is a crook because he keeps on lying to me and I have been patient enough.
All I want is my laptop to be fixed because I had paid more than 2000 rand to get it fixed but nothing has been done on it. And I want my charger back so I can never use Vodacom for anything again.

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2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom theft of accumulated money.

Vodacom just without prior communication to me wiped out most of my accumulated monies R450 or R650 that I had accumulated for emergencies.
The "Customer Care" department advised me that there had been a Policy decision taken by Vodacom which gives them the right to steal monies and call it a "Forfeit".
Are they becoming that desperate that they need to do corrupt activities like this?
If they have a debt to pay to ex staff who develop a "Free call me facility" they better look elsewhere rather than just stealing from customers.
I have been with them for over 25 years and am a pensioner and will not accept that this is an "acceptable practice".
Do they subscribe to "Treating Customers Fairly" policy?
I wonder if the public are aware of this unilateral theft from account holders and do they need to join the list of corrupt businesses that are plaguing our society today?

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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