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Bad castle
This White Castle is poorly run and the staff are incredibly incompetent and rude. There is no sense of urgency with orders because the staff is a bunch of teens and early 20s who could give a damn about speed or efficiency. The general manager is lousy as well, abuses his power and sleeps with team mates and corporate seems to be okay with that? because nothing has been done about the situation. The restaurant needs completely new management or to be taken off the map. Not a good place to send anyone to work, nor to be respected. Terrible food as well, I can tell the burgers have been sitting for a while and are hard and crunchy. The quality of the fried products are especially apparent when they old as well. Would not recommend coming or applying to this White Castle any time soon.
Absolutely GREAT customer service
I tried a new White Castle #020068 in Ft. Wright,KY today. I was worried about trying a new location. I want to say that the customer service level I received at this location was an absolute delight. Thank you for restoring my faith in the customer service experience at fast food. Food was good, hot, and fast. Dining room was clean. Employees made me feel important. Employees truly seemed to be happy working with each other. Please keep rocking it out!
White Castle complaints 380
White Castle coffee put back in stores.
I noticed that on your cup holder it says "Whaddya say we do this every day" Well I would like to have my White Castle coffee every day like I used to. I would buy a bag in the store and have it every day! Now it is not being sold in the stores. What happened? I would love to see it back into stores. My friends and I would coffee chat every day over our White Castle coffee. Now we have to go to a White Castle to get it and we drink more that we can afford. We are old ladies, and some of us don't drive. Please put our coffee back on the shelf. All of the others sell therir's in the store why and when do we get to enjoy ours.
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Food burnt and the time it took to get it.
Hi, W.C.#110058, sale# [protected], team member# 422, Saturday 12:44pm, Feb 24, 2024, 1983 Wentzville Parkway, Wentzville, MO 63385, total $16.43 Sliders were burnt, I asked for extra pickles, didn't get them but my husband had to go ask for them, which we got. We sat there for an hour before we got our food! Couple of customers that came in after us got...
Read full review of White CastleCustomer service
White Castle January 12, 2024. I am a senior citizen and a veteran. I entered the restaurant to place an order. There were only two customers inside. I stood at the counter waiting for at least five minutes for one of the three employees to acknowledge me or request my order. I then waited another 20 minutes for the food. This is highly unacceptable...
Read full review of White CastleIs White Castle legit?
White Castle earns 91% level of Trustworthiness
Perfect Trust Endorsement: White Castle achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for White Castle. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
White Castle has claimed the domain name for whitecastle.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Whitecastle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Whitecastle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for White Castle have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up White Castle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While White Castle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 380 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- White Castle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Very slow service, hamburgers not prepared fresh or as ordered.
On 12/10/2023 @3:30pm I entered WhiteCastle at 1701 E Spring St. New Albany IN 47150. At 3:43pm I placed my usual order of 4 burgers with extra onions, pickles, mustard and ketchup. Each order from all customers in line was taken, prepared and delivered to the counter one at a time. I received my order 22 minutes later. I happened to notice that all...
Read full review of White CastleChhesburger sack on sign controlled by store 7.99 at 930pm
Last night I was driving by Veterans Memorial White castle in Missouri. On the signing board on their sign it said 10 cheeseburger sack 7.99. This is the sign where the store changes the board with I believe a stick go change letters. Its 930 pm. I pulled up to speaker and ordered this. They told me the sale was over yesterday. I repeated it is on your...
Read full review of White CastleThe drive thru
I went to to the drive thru on Friday 11-24-2023 at 5:27pm. They took my order line was long but moved fast. I got up to get the window to get my food. The woman at the window #397 was taking someone’s order and it took a while. The window was open she saw me there. She was checking her personal cell phone and then walked away. Another employee walks up and...
Read full review of White CastleWait time is ridiculous and unacceptable
Went to the Florissant location on Lindbergh by Baskin Robins tonight around 9pm. My son went in to get food and there was like one other person in there and he was in there for like 45 minutes. All he got was a large order of mozzarella sticks and a medium chocolate shake. There were people go in after him and coming out before him. I started to get out of...
Read full review of White CastleWorkers cooking and serving food
I live in the St Louis county area, and I've been to four of of your restaurants. In every last one of them you have male workers working with their pants hanging down below their waist. Which I and many others considered very unsanitary. Who wants to go into a restaurant and be served by workers walking with their underwear showing and some with dirty...
Read full review of White Castleincorrect order
On November 11th, at 10:37 pm, we went thru the drive thru. Our order was received and read back to us correctly. Upon reaching the window we were charged for 4/1921's, 2/Ckn Bac Ched, 1 order of onion rings. We rounded up the order to $18.00. The receipt was correct. Due to the late hour, we did not check the bag...hard to do anyway because of the manner...
Read full review of White CastleWhite castle restaurant
I went to a location located in st.louis, mo Store number #110023 3524 n kingshighway At 430pm 10/28/23 I had a pick up order that I did not Receive I showed the manager my receipt and proof of payment for pick up and she stated they did not have my order I called corporate line to try and peacefully resolve the issue she stated for me to ask the...
product
I purchased a box of white castle cheeseburgers from sams club in scranton pa on 10/18/23
I grew up on white castles living in queens NY & love them. I buy them all the time but this time i must say I was very upset. the machine must have been off when putting burgers on bun for this batch. i got 1 & 1/4 burger in each pack with alot of bun. I don't have the sku# since when i got home no room in freezer for box so we took them out & tossed the box. So today when we went to have lunch it was very upsetting. with the price of everything today we expect at least what we paid for. we did not return to sam's since it's a 40 minute ride for us. I am enclosing photo's of burgers & reciept for proof of purchase.
Kim Wittreich
72 The Hideout
Lake Ariel Pa 18436
570.698.5653
Desired outcome: I would like a refund at the very least & maybe a replacement.
shot order
on oct 19th at 11:45 i was in your erlanger location on dixie hwy.
i had 2 coupons first one was buy 5 cheeseburgers get 5 free..2 nd one was buy 5 double cheese and get5 free.so far its cool. the nice young lady that took my was ok with using both coupons..she rang me up and i payed. after about 10 minutes the crew bagged up 2 bags of burgers, said sir your order is ready. ok now there were no frys or drinks ordered..i left around 12:07 got back to work i had bought lunch for my crew..after opening up all the bags i found i was 8 burgers short. i was given 10 cheese burgers ans only 2 double cheese. i didnt find a receit i any of the bags so i didnt have time to go back because of work hours. i did feed my crew but i didnt eat.
Desired outcome: coupon for the 8 double cheese
App order double mistakes
I placed an app order for my wife and I. Put in the desired time and made my way to the restaurant. We arrived and I heard my name called. I acknowledge that I had an app order. Apparently someone in the drive thru also had one. I told the front counter that I had an app order and need to pay. The manager approached me to ring up the order. She quoted me a...
Food
Good evening My husband and I decided we wanted White Castles for dinner tonight, so we went to the closest location to us which was 3701 7th Street Rd Louisville Ky 40216, and they were closed, it was 8PM. We still wanted the burgers, so we went to the next closest 1922 S.7th St. #060011, we ordered the 10-cheeseburger special 5 without onions and a...
Read full review of White CastleService/food
On 9/15/20123, I entered the Bradley, IL White Castle to place an order. My order was placed at 107pm not too difficult, or large order, 6 double cheeseburgers fries and drinks. Customer #517. I waited for my order which was filled at 145pm. Many customers were leaving the store without even getting their food. The store inside was messy, no napkins in the...
Read full review of White CastleVery Old Looking Hamburgers
I purchased a sack of ten white castle hamburgers, 5 w/ cheese and 5 no onions with extra pickles. The 5 with no onions extra pickles are the WORST white castle burgers I have ever seen in my life. The bad thing is that I purchased them at 10:17 pm on my way to work so I was unable to leave and return them for more food. That being said, I had no lunch for the night. I also bought small French fries, they also were Lukewarm and old looking. Terrible...there is no address on my recipe, but the store number may be #050051 in Camy In.
The service
On 9/13 sale number [protected] white castle location on Staten Island Forest ave . The only p[erson I can say has excellent customer service skills go by the name Finn, Ive dealt with him before and hes always receptive to customers and treats us with respect. On this day I placed an order forf 4 cheese sliders and chickem rings and small fries. The other individual calls out 4 sliders and fries which was similar to my order and when I checked I told him there was the Chicken rings missing,. He began to ramble on that we need to p;ay attention
that I took the wrong order takling as if I was a child im a 68 year old
man and do not need anyone especilally younger than I am, All I know about this person is that he had a Jamaican accent. With the exception of Finn everyone at that location has an issue.
Desired outcome: Just have regular meetings about how important customer service is and if not for the customer they wouldnt be working.Also Finn needs to be promoted for his excellent customer service skills
Southfield, Michigan White Castle Manager "Dustin" and discrimination
I just left the White Castle on Greenfield in Southfield, Michigan after waiting OVER 21 minutes in the drive-thru line. I had a coupon for 5 free white castles when I purchased same. I was charged for 5 cheeseburgers and that is not what I ordered. I ordered 5 white castle burgers with NO cheese. Dustin looked at me and said "I ain't giving you the...
Read full review of White CastleI was charged and my order was canceled
On June 19, 23 I tried making a purchase online for the amount of $46.03, when I thought the purchase went through I proceeded to lock my card because of past scams. Minutes later I received an unknown call which I picked up and the lady said my order had been canceled because of payment issues. Then I got a text message followed by an email also saying my...
Read full review of White CastleService
Hello, I am a DoorDasher. I arrived at location 12413 Shelbyville Road, Louisville, Kentucky on August 18, 2023 at approximately 10:50 to pick up a delivery. The inside was closed so I waited in a drive thru line for 30 minutes to get to the speaker. I’m told they do not have my DoorDash order. So I read the order to the employee and she tells me to...
Read full review of White CastleOverview of White Castle complaint handling
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White Castle contacts
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White Castle phone numbers+1 (800) 843-2728+1 (800) 843-2728Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click up if you have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone numberCustomer Service
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White Castle emailscustomerservice@whitecastle.com100%Confidence score: 100%Support
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White Castle headquarters555 West Goodale St., Columbus, Ohio, 43215, United States
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White Castle social media
Most discussed White Castle complaints
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