Makro Online
reviews and complaints

Hi

I bought a Samsung 65 inch and on Sunday 04/07/2021 and spoke to makro springfield about the tv sound but no picture.

I am waiting from 04/07/2021 for Samsung to fetch my Tv for repairs they send a guy to come have a look at the TV and that was the last I heard from anyone.

I'm very disappointed in the service I'm receiving.

Your Call center Agents gives different information all the time, I have reduced my credit limit before fact based on History of my account.
Now cz you refused for me to decrease I asked for a settlement amount, I went to pay it o8 July 2021, I called to close my Account, You refuse cz now I have a credit owed to me, what nonsense is this, I am busy with credit regulator He said I need proof I have spoken to and you are still doing nothing, I have such services... Close my account NOW! but My credit in a Voucher Simple, Close it I drove to come pay, based on the amount you gave me. AaaaGGG Maaaan

I bought a 2x burner gas stove from them, only available at online shopping, it says 5 to 7 working days, since day 5 I mailed and contacted them asking for a +- delivery date because on there "Track your own package" it has been standing for about 5 days, on mail they just answer, it is still in the 5 to 7 working day delivery. After numinous phone calls, the one says they will get back, witch NEVER happens, other say it is at the courier, they will get back, JOKE, this never happens, other say courier has picked it up delivery will happen soon, JOKE and NONSENS. On Friday 18/06/2021 when really starting to get upset, the story it that they must cancel the order due to ALL the items have been damaged and was NEVER send out, they will pay back the money but will take 2 to 5 days, nonsens, when you order you must pay immediately before any work is done. NOW I HAVE NO ITEM AND ALSO NO MONEY, AL THEY ALL SAY IS "I AM SO SORRY FOR THE INCONVENIENCE, WHAT A LOT OF CRAP. THIS WAS MY FIRST AND LAST ONLINE SHOPPING AT MAKRO, WHAT A USSELES BUNCH OF PEOPLE.

I'm am very disappointed in Makro online service. I logged a request for my washing machine on the 1st of June (Defy 13kg) which I purchased end of November 2020. The consultant told me that it will take 3 - 5 days for them to come to my house to assess the washing machine and gave me a reference number. All week I received no communication from them and when I called this morning they said that my request was not booked yet. They will now book it for me and I will receive a email on the progress of the request.
Now I have to wait for Defy to accept the request meanwhile I'm struggling with washing and have to make alternative arrangements. I think this is unfair...

Order was placed 15/5/2021
Jeanine Woest [protected]
Order number #MAK3036351

Worst every service online. I have place my order on the 15/5/21 and the order was packed 18/5/21 today I phone customer care to assist me with my package when I will get the delivery. She cannot assist me and she needs to
escalate the problem Ref number 1584909 and they can only assist me after 2-3 working days.

If this is how you tread your online customer then i would suggest to close your online service to customers. do not advert 5-7 working days if you cannot reached your deadline to customers.

I am so disappointed that such a big company cannot deliver on time or even communicate with you in terms of delivery. Unacceptable and rude behavior from their call center agents, I have spend hours and money just to get a delivery sorted and still no assistance. Please sort this out and give me back my money immediately, I do not ever want to deal with a business that does not care about their customer. I will never recommend you business to any of my friends and family and I will tell everyone I know about the terrible service received.

1.On 27 March I purchased online an ONLINE ONLY promotion on JWDouble Black whisky(order ref MAK29881301).When an item is not available the online site clearly says something like no stock or words to that effect- it DOES not ask you to pay and then send you a confirmation email giving you a tracking link. Whenever I clicked on the tracking link, it said waiting to send to courier (or similar words)
2.4 days later I receive an email 31 March at 16.18 out of stock etc; no call, no request to change order etc, and I had checked that morning and it said waiting for courier.
3. I immediately phone the National customer care number and talk to Zandile-told her I thought it was bad business practice, that I wanted a better response from Makro esp in view of my not being told immediately there was no stock. I also told Zanile that the least I would find acceptable is to be assured of receiving the same offer as soon as it was available and she said that she would talk to the store and them to contact me.
4. I also responded on email to Anushika saying I intended to send the online confirmaition, the sms etc to the Consumer Council and or my lawyer unless I had a better explanation.
Both my contact by email and Zandile's promises resulted in my being told by email (all of which I can send you)that I had asked for a refund and it was being done- where was the truth- I hadnt asked for a cancellation or refund.
5. To add to the injury I suffered I am sent an email today informing me that my request [protected] has been responded to- what request- where was a direct response

I made a online purchase of a hisense fridge at makro ottery on 29th november 2019 which I kept the fridge for the past two years with it's bottom foam still attached which I only removed it last year november 2020 while cleaning for christmas I realise that the one wheel was not attached to the fridge. Which means the fridge back part only has one wheel can it cant fulfil its purpose.
I hope a solution can be given to this problem which I am not happy with the standard of delivery of my product purchased.

Regards
Eresona

I bought a front loader washing machine at Makro, it was not working properly, it would just go straight to rinse before it even begins to wash to clothe. The spinner makes a lot of noise. I logged a call to makro call center, reference 1449545, they assigned it to a person that will assist in fixing the problem, he said he is getting lost and then got rude to me to say he is rushing for another client and if I want I must report him as he is not working for Makro. His number is [protected]. As I was still talking, he hangs up on the call saying I'm wasting his time, he works on time and money. He first got lost, then he calls me, so I explained to him the directions and that's when he started to be so rude shouting while talking, even the securities were scared of his behavior. I'm even scared of him to come to my place because of his behavior.

I bought a candy washing machine from Makro and within 2 weeks of using my machine it stopped working. The Technician came to fix but apparently did not have a part so he had to order the part and he advised that he would come back. I have been waiting 2 months now for the technician to come back with the part.
No one is responding to my emails or keeping me in the loop about what is causing this delay.

The promotion for a box of Rhino Run Chardonnay said buy one get one free.
I ordered 2 of these promotional items.
I received only 2 boxes of the wine - 1 a Chardonnay and 1 a Chenin Blanc.
The order was placed on 2 February 2021.
I have been phoning the contact centre for the past month. Every time I am told it's been escalated.
I phoned them again today and told them that I am now lodging a formal complaint against them.

Good morning! (urgent please}!

I ordered a washing machine per Marko online site. Makro centurion delivered my machine in december (may be last week in november). I moved to modimolle. Delivering address:
Koraalsingel 49, bosveldsig fase 3, modimolle

There is a very hard noise in the machine in the drying process and it shake and move terribly down the floor! I am so afraid that the whole machine will brake in pieces!

My question now: can I get someone here in town to look at my machine? Dont want to lose my warranty please!

I am alone and a pensioner and cant take the machine back to pretoria.

Please let me know what the procedures are!

Thank you so much for your time. I am waiting for your answer!

Marlene Van Biljon
Koraalsingel 49, Bosveldsig Fase 3, Modimolle (nylstroom)
Id: [protected]
Cell: [protected]
E-mail: [protected]@gmail.com

On Saturday, the 6th of February 2021, we went to Makro, to find out about the printer that we bought in December 2019. The printer was in its original purchased box, attached with the original cashiers slip. The printer stop working the way it should, because all our printouts became pink.

Therefore we went to Makro to seek information on how to fix the problem. The friendly gentlemen assisted us and showing us the way forward. He showed us the way to good and services, where you return or exchange goods.

At the Kiosk, there was 1 Gentlemen and 2 Ladies, they did not greet us, and their attitudes towards us was very unfriendly and not very helpful, because we enquire about the printer and what to do. The one lady asked me if I registered the Warranty, my replied was NO, as I was not inform the day when I bought the Printer in December 2019, to register the warranty.

She gave me the number to register the warranty, and I asked her what to do when I register the warranty.

She did not explain the whole procedure to use, we left MACRO unsatisfied and will not recommend friends and family to buy anything from MACRO as their after services is not satisfied.

I bought a 6pck of Rodes beans from Makro Montague gardens. Capetown only my Son found out that there is strange things in one tin he wanted to prepare for breakfast
Please my you give a proper feedback before. I send this on social media

Hello
I have used your stores all the way through the pandemic and had no issues with being exempt from wearing a face covering. However it seems at your store in Leicester U.K. they have had a change of policy. On entry I was harassed and was told I needed to prove my exemption which is against the disabilities act. After a short conversation the security guard apologised and let me through only to be harassed 30 seconds later by another employee who again said I needed to prove my exemption or wear a lanyard again contrary to the disabilities act. I don't think harassing disabled customers is a good look for your business and any change of policy should be clearly stated and communicated. I am unable to work due to my mask exemption and it causes me a lot of distress going into shops hence why I have used your stores as your staff up to this point have been wonderful. I do not wish to get anyone into trouble but it is clearly stated in the guidance that proof of exemption is not required and would hope this is communicated to your staff and to change your policy after nearly a year seems strange.
Many thanks

Chris Bartholomew

PB Installations

On 24 Dec 2020 I bought a 2 pack sports bra's at Makro Centurion as a gift for someone, only to find it too small for the person I bought it for. I tried to take it back today, 30 December 2020 and the return/refund was refused due to it being underwear - even though I told the lady that it was not worn - it might have looked like it as the white bra was brown from dirt when I took it from the rack on the day I bought it - perhaps something Makro should look at - I was quite shocked when I saw it myself when I got home - I did not realise it as I was in quite a rush on the day. I can understand underwear such as panties, but sports bra's being refused to return? I have attached the invoice of the sale. If you go to any other clothing shop, none of them have an issue to return bra's - it's quite dissapointing.

On the 15th december I ordered from makro online, order #mak2848393. Makro woodmead accepted the order and up till today they haven delivered the order.

As per makro website and I quote "orders placed before the 16th of december 2020 will be delivered by christmas". We already on the 29th and havent received proper communication as to when the delivery will take place. Apparently makro woodmead is waiting for the courier. If I may ask how many online orders are being delivered or are you still awaiting for the couriers or is it only my order.

Last time I ordered online and I suggest rather to go directly to the store than online.

I bought an LG refrigerator which is on extended warranty. It stopped working in November and since then technicians that was sent from Makro have come out to repair whom did repair the unit only to stop working a few days later. They repaired the unit, it stopped working all my food went bad, makro customer care did nothing. The latest technician came out on the 24th of December only to tell me the compressor needs replacement and LG is closed for the festive season they cannot get the part. This is after they replaced the condenser on the 1st of December. The technicians are incompetent it is trial and error. What about my festive season? What about my food? What about my inconvenience. Makro refuses to acknowledge the problem and replace my food or take this problem seriously. My entire Christmas was ruined it is also a pandemic and we got to expose ourselves everyday by going out for food. 3 of my family members have chronic conditions we are at great risk. I think Makro needs to be sued for this as this is totally not acceptable for a Big group to treat customers this way. Through all my calls and emails not one of the staff will respond or supply me with the Ombudsman details.

I ordered a fridge 0n the 13th of December 2020 and to this date have not heard anything. I called the customer center and they stated that fridge was out of stock. I then called after 5 minutes, another person told me that it is with the courier company and promised to get back to me yesterday. No one got back to me and had to call again and told the same thing. Order number is MAK2845424. Am quite disturbed by this and very disappointed. Money has been paid and was in stock when I purchased it and now am just getting stories and no solution...*very upset*

Good day

I have a LG Refrigerator that is on extended warranty on the 1st of December Mastercare was sent by Makro to repair the refrigerator the technician said the condenser was faulty and replaced it 2 days later. My food all was defrosted and damaged which Makro refuses to reimburse me for. Its policy your refrigerator stops working it is an unforseen problem, I understood and was just happy it was repaired. Yesterday I noticed the fridge was not getting so cold so I turned the temperature to the highest cooling temperature. This morning I got up and the entire contents of my fridge is defrosted all my food is gone bad and what do i do now? It cannot be used either given away or thrown out. Some food got a bad odour and cannot be consumed. I did my xmas shopping just 2 days ago. I cannot afford to replace this quantity of food i have my receipts close to R7000 worth of food from woolworths alone. This I cannot just let it go, as christmas for my family is ruined and during the pandemic I have chronic conditions that is why I buy in bulk as to not frequent malls and get infected. My food was until end of January. I have my proof pictures, receipts, witnesses etc. My problem is what is Makro going to do regarding my losses as this is highly now the fault of Makro as you sent out repair people that is obviously incompetent. 2 big losses in one month is absolutely devastating as its the pandemic and finances is tight. I did contact Makro to resolve this issue promply as Christmas is in 5 days. Besides repairing my refrigerator I want my food replaced if not I need to consult my attorney. Nobody will assist me. I am now in a situation and I do not know what to do. I cannot afford to replace my food. I contacted the store manager, head office, makro online all to no avail.

Repair Ref num: 1194834
Name: Sarah Naidoo

PS. From the first time I bought this fridge i noticed it used to heat up and get very hot at the back of the fridge which was hot i could not touch it. After 5 days I went back to the store and asked the salesman why this is happening he said and I quote 'This is normal these new refrigerators are very high powered and its normal'. I am starting to think this was a faulty unit to begin with. I think Makro needs to take this unit back. After your repair guy came out on the 1st of December I used to walk pass and get a burning smell from the fridge, I am not sure if that is even normal I will contact a technician to enquire about this.