Walmart
reviews and complaints

I applied for Wal Mart in Saugus Ma and scheduled an interview. When I showed up I asked 5 employees where do I go. None of them spoke English. I had to find it on my own. Then I was told I didn't pass their assessment test. I asked how the people that didn't know English pass. I was asked to leave. The next day I protested outside with a sign saying I APPLIED I GOT DENIED. The manager called the police on me but as long as I was on the sidewalk they couldn't do anything so SHAME ON YOU WALMART.

I have been a Walmart shopper for years I am very disappointed that some of your products are coming out of foreign countries. For example, your Great Value Whole Kernal Corn is now a product of Thailand. Why? There is also, a WARNING that states "Consuming this product can expose you to chemicals including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. I will not even return it to the store for a refund. It is going in the trash.

As someone who values convenience and affordability, my experiences with Walmart Pharmacy have been quite mixed. While I appreciate the ease of ordering online and the competitive prices, the overall customer service and delivery experiences have left much to be desired. There have been instances of delayed deliveries, damaged products, and unhelpful responses from customer support. It's disappointing to encounter such issues, especially when relying on Walmart for essential items. Despite the convenience, the inconsistent service quality has made me consider exploring other options for my pharmacy needs.

As someone who values convenience and affordability, my experiences with Walmart Pharmacy have been quite mixed. While I appreciate the easy return policy and the helpful customer service I've encountered, there have been instances of significant issues. From delayed deliveries to receiving damaged products and encountering unhelpful staff, it's clear that there are areas that need improvement. Despite the competitive prices, the overall customer experience can be inconsistent. If you prioritize efficiency and quality service, you may want to explore other options before committing to Walmart Pharmacy.

I am writing this review in regards to the outstanding, professional, and welcoming treatment from one of the Walmart pharmacy employees who I know to be Grace!
I would like to think that I am a great judge of character, and with that being said, as I'm standing in line, waiting for my order to be filled I notice short, structured, Latin descent, young lady greeting each customer as day come toward the cash register, myself included. With a smile and a wave, she makes my experience at Walmart pleasurable. Furthermore, once hearing my name she speaks up from behind the counter of the cash register, and immediately tells me how long my prescription will take.
I would like to take this time to add that there are many biases and personal opinions in regards to the prescriptions that I am filling. I have gone through two other pharmacies due to bias, attitudes and sideways comments about the disorder in which I need medication to treat. This is the first time that I have never felt that way while, a pharmacy personnel has fulfilled my prescription. Thank you Walmart thank you for hiring people that understand.
This new style of respect that is shown by your employees, is something to be modeled after Grace. If possible could the Walmart administration offer her my appreciation and thank you for great job well done.
Thank you once again and have a pleasant day.
Mr. Johnny M. He.

I am surprised as anyone about writing this review about Walmart. For years, I had a love-hate relationship with them since the prices were incredibly low, but the customer service end really suffered. Covid-19 seems to have really transformed the company. I love their Walmart plus program. For $12.95 a month or a $98 a year, I can order a $0.30 item online and if it is in stock at the store, they will hand deliver it instead of having it shipped from their corporate warehouses. You also get free delivery from the grocery store. Walmart is truly a one stop shop, I do my banking, get my prescriptions, my grocery shopping, my durable goods shopping and even simple auto repairs. They offer many other services as well. They mess up occasionally, like every company, but generally, I just start a return process online and if the product is relatively inexpensive, I do not even have to return it. The credit is issued automatically to my lending company. Even better, if I call Walmart, they will frequently issue a five, 10, or even $20 promotional code to compensate for my discomfort. I do wish that they would offer a replacement for any problem order instead of just issuing a credit, but that is relatively a minor inconvenience. I believe that so many people have just formed a negative opinion of Walmart in the past and have joined the bandwagon that many refuse to admit it's a fantastic turnaround that Walmart has made.

Walmart.com... Worst on line experience EVER!
I've read the reviews here, and most absolutely can relate.
Purchased a 3 month email card for Straight talk... used PayPal account.
Should have received an email within minutes, two days went by and contacted.
Walmart.com blamed PayPal for the hold up! Being this was not my first encounter with this crap hole called walmart.com, I had, unknown to walmart.com---a PayPal Supervisor on the line.
Spoke to a walmart on Supervisor who clearly, most absolutely blamed PayPal for the delay! How sweet is is to catch the lying b***h with a PayPal Supervisor listening! A little sneaky, I know... but very effective! PayPal recorded the encounter too.

Walmart.com, factually is not "Walmart!" Walmart headquarters has nothing to do with walmart.com... check it out-this is for real!

Know that when canceling an order with walmart.com, it can take up to 3 business days for the cancelation to be processed, and then 5 to 10 business days for your money to be returned! Fact not fiction. PayPal refunded my money on the spot, so I could go to the local Walmart store and purchase my phone card with cash.
Customer service with walmart.com is nothing but bull splat and cow pucky And you will NOT get past a Supervisor... there is no contact with anybody else!
They will never see another one of my hard earned dollars...
Will never shop there again... and advise the same!

In ending... who does own walmart.com? Where is their headquarters for contact? Good luck getting past their lying Supervisors!

Walmart is by far the best of the two: Their products are of better quality and at a lower price for the same product. They also have more products to choose from. Both websites have the problem of when you search for a specific item (e.g., extra crunchy peanut butter) you get other items as well (e.g. Smooth peanut butter, almond butter, etc.) My only issue with Walmart online ordering is the choice between "delivery" and "pick-up" options. A lot of times when I click "delivery" I also get "pick-up" options to choose from in that data set. But it's only after I've completed my order that I discover it's for "pick up only." I don't have a car so that's problematic for me (hence I order online). Target's website is better at this. But this leads me to another positive thing about ordering with Walmart. If I cancel an order, even though they placed a hold on my account for that amount, that amount is returned to my account that day or the day after. I even tried to cancel part of an order from a third party (which they normally aren't able to cancel) but I called Walmart and they contacted the seller and got my money refunded. This is unlike Target, which places a hold on your account and then, even if they don't have the products you ordered or you cancel items, this hold is on your account for at least 5 business days, sometimes even as long as ten. OF SPECIAL NOTE: The Walmart Foundation has pledged $10M to support local food banks, local school and senior meal programs, and organizations that provide access to food for underserved populations.

Over the years I have listened to many retail store complaints from other people, which is typically when people most tend to comment. What I have noticed is that people also associate their comments with the store that sold a product to them rather than the manufacturer of a product. I have experienced this same phenomena as a seller on a well known auction site. So I have learned to shop the product and not the store. The store is simply the venue where I purchase my product. Therefore, Walmart has been for many years one of my go to sites. At this point in my life I do 90% of my shopping online. Who would have ever thought that shopping at your computer was easier than going to stores. Walmart's website could be a bit better when searching for something specific, but I do get enough hits so that I could further refine my search. Walmart also tends to offer the most detailed information about a specific product, and I really like reading the reviews posted by people to help me make a decision about buying. Recently, I was looking for colored handle flatware and had selected several possibilities from various web sites. Walmart carried most of them, their prices were better, and the reviews helped me determine which ones were a waste of my money related to both quality and size. Another reason for shopping at Walmart is that I know I will receive what I ordered, and if there is any sort of defect or problem that it will be replaced or I will be refunded. I know that I have the option of returning it to a local store or elect to have it sent back. I also have plenty of payment options whether it be debit, credit, or Paypal. Shopping online also helps you keep track of your purchases, and you aren't trying to hunt down the elusive receipts required for returns. So yes people I like Walmart and the services they provide.

I do a lot of my shopping late at night so that I don't have to deal with a lot of people or long lines. Because of this choice sometimes the sales associates at Walmart seem to think you may be a shoplifter and they often profile you I was approached at the checkout line because the cost of an item that i wanted to purchase was to low in their opinion. The item was on sale and had a Wal-Mart sales sticker with the reduced amount on it and the barcode of the product that it was attached to. They went back and took time to review the tapes from the time I entered the store to check to see if I changed the price on the product. It had a sticker on it with a sku number on it printed out on one of their little handheld machines that they used to mark down the price. After this was pointed out to them by the manager on duty and that I had done nothing wrong it was if it was of no big deal to the employees. Meanwhile I was totally embarrassed and I don't think I will ever feel right shopping there again. I've told all my friends and family about this. And anyone I come in contact with that shops there. They didn't do anything after all that to make me feel more comfortable after that embarrassing situation. They didn't even apologize to me in anyway shape or form. I spend a lot of money at Walmart monthly $2500 to $3,500 a month on average that includes everything groceries clothes cellphone banking taxes Pharmacy you name it I did everything at Walmart I will no longer do this unless they were to ever approach me and make a sincere apology I gave the store manager my phone number and my address and my name and no one has called me up to this point. I will go out of my way to shop at other places from now on regardless if it costs a little more or not. It would be better than being embarrassed and accused of such a low life action. I am a disabled Christian man with good family values not some crackhead off the street.!

For years, Walmart's brick and mortar location has been affectionately referred to as Walley World by several patrons in particularly it's late night early morning shoppers. Being as Walmart is open twenty-four hours one great way to avoid the crowds and shop in peace. It's also handy if you happen to be one of Americas late night workers or someone like myself who suffers insomnia. With all the great prices and variety, the store offers in the middle of the night it can resemble Disneyland for adults shopping in the wee hours.

Now that we are in the technological age shopping just about anywhere at any hour is possible and you don't have to leave home to do it. Walmart.com is a great website to comparison shop and offers the traditional wishlist that is a tremendous feature for keeping track of all your treasures while you surf away in search of a better deal. Just don't be surprised if you navigate your way back to Walmart and your wishlist. The deals are hard to beat and Walmart.com has an enormous inventory of well-known brand name merchandise. It's hard to find a competitor with prices that are lower. Honestly, I don't know how they do it. And with most of your purchases, if you choose you can arrange to have them ready and waiting for store pick-up. If you are not impatient like I am and don't mind waiting a couple of days for your recent acquisitions the delivery charges are very reasonable. Often they offer free delivery as a sale perk.

Walmart.com just like it's brick and mortar counterpart offers a wide variety of merchandise so you can find the quality you're in search of and if you are unhappy with your purchase honestly I don't know of any store who's return policies compare to Walmarts. The customer service should you need it when your shopping the internet site is equal to what you would expect to find in a Walmart employee. They are always extremely friendly and helpful. Now if we could just get them to change the URL to Walleyworld.com! LOL

March 8th ordered groceries for an elderly disabled person in my home. Spent 148.77 for a delivery to be delivered to the home the order never made it to the destination. The driver posted a picture of a location that was not in the same neighborhood of where the order was supposedly dropped off at. Called the customer service number didn't get any answers besides that they will put the money back into the account from which it was taken out of. The money never made it to the account. The things that were paid for in this particular order was very important for the person to receive. This person cannot walk around in the store to pick up heavy things such as gallons of water and things that are heavy so this is the whole reason why she needs home delivery service for food and accessories. Give it the benefit of the doubt, called back and placed another order with a different method of paying, same thing happen for $84. Called and spoke to customer service again a picture was taken of the drop off this time the picture was covered up by the driver who supposedly had dropped off the order at this address. Again, no order was dropped off at this address and the money was already taken out of the account. Especially tips. Headquarters did not want to replace the money for this order so they instead decided to regather the order and send a new driver to drop off the order. When the driver delivered it was 2 hours later than their original time it was supposed to been dropped off, and there are things missing and things added that the customer did not purchase. There was no empathy from the people at the store when I call to talk about the situation. And no empathy over the phone it was no professionalism at all from management.
I am so tempted to call the news and report this incident to the news and possibly get a lawyer for money being taken from the disabled.
You would think with the billions of dollars that Walmart makes a year that they would be better at making sure their customers are taken care of especially the ones that are elderly and disabled. Thank you for reading this site driver I hope that you can help assist and will be turning this over to the Better Business Bureau.
Best regards

I am from the Caribbean so it is not very often that I get the opportunity to shop at Walmart but whenever I get a chance to do so it is usually a great experience for me. Whenever I visit the United States Walmart is usually the place to shop for me. The Walmart where I usually shop is a few miles away, but, I travel that distance because my first experience was great so I always go back to shop at Walmart.

What I like about shopping at Walmart is the fact that you can layaway, this is what I usually do. I work a few months, take my time to pay for the products and whenever my stay is up I pay the balance and take my products. This is great service because people do not always have the money to pay for goods and service all at one time. I hope they still have that service. I haven't been to the US for a while now so I hope nothing changes when I return.

Another service that I love is the very friendly customer service. I am from the Caribbean so I love great customer service and a family like atmosphere, this is what I notice about the employees at Walmart. They are very friendly and helpful and they give great customer service. They are family-like and they treat the customers the same. After a few visits, I was known by a few employees who are always looking out to assist me with my purchases and someone is always available and willing to assist me whenever I ask for assistance. They treat every customer equally as far as I noticed.

What I did not like though was the long line of people returning goods that they previously purchased. Maybe because that does not exist in my country, I am not used to that kind of service. I do know it is not as a result of buying inferior goods because I think they have great quality products. I just think it is the culture of the American people. They buy something and they do not like it anymore so they return it.

Overall I rate Walmart as the number one place to shop whether you live in the States or you are just visiting. I will give up shopping at Walmart for nothing, in fact, I am dying to go to the United States just to shop at Walmart. I shop almost nowhere else for items to take back to my country when I visit the US. Walmart is the place to shop.

I have been using this website & app for a number of years now (disability cuts your "shop-wandering" in half!).

I take care of my pharmacy orders, check out sales & coupons, & the Savings Catcher, of course!

Here's a few features I feel are GREAT & IMPORTANT.
-If you're making a shopping list for your local store, you can submit an order & they'll get it all pulled for you & you go to the "PickUp Service" areas in the back of the store & viola, you pay & run.
-If you're IN THE STORE & can't find something, use either the website or app and search for your item under "In Your Store"tab. It will tell you IF they have it and amazingly WHICH AISLE on which you may find it! It cuts down on my mad-dashing cardio fast-walk, but it's a true lifesaver. You can also use this feature at home to strategically plan your shopping attack instead of wandering around or looking for a WM Associate.
-Another feature I feel is key, but is only on the app, so break out your Smartphine, is the PRICE CHECKER OCR READER! Yep, you know how things get moved around on those shelves and that $15 toaster is now going into your checkoutbag at $22.50 & you stand there slack-jawed & other customers stare at you because you are holding up THEIR life by inquiring about the price?
WELL, get the Smartphone, look along the search box & do you see a barcode at the end of that search line? Tap on it, a camera screen will open, point that camera at the barcode & it will BEEP & tell you the exact price! No more questions or embarrassing moments in the checkout line.

And use the site to read product specifications, REVIEWS, oh yes! READ THOSE REVIEWS! It will save you time & hassles.

Now let me share the only CON. The 'revamped' Phamacy Account page. I have 9 Rxs a month... So I'm serious about this page's lack of organization these days.

#1. It tries to tell ME when my refills are due. Or it will FILL a single Rx on its own volition even when I opted out of Automatic Refill options. I am so not impressed with that.

#2. Search tools. I used to be able to search by "Refills Remaining" so I was sure to use up the old Rx# and not let my Rxs go out of date. AND I used it to make sure I got all of my meds refilled & knew when to get refills from my doctor's office when I got to 1 'Refill Remaining'. This SEARCH OPTION is now gone & I find it quite annoying trying to keep up with the 79 line items they have on my list. (Could I suggest that If there are no refills available, could you remove it from the active list or just move it to an archive or the "Refill History Report"?)

Basically, I'm on the site possibly one time or more per day. Like I said, researching those reviews are important, as well as the product comparisons they offer. I usually use wBay & Amazin reviews with WalMart's. For the most part, the reviews are similar along the different sites - which means no one is sugaring their own site or product reviews. But if you have a Smartphone, the WalMart app is a powerful tool in the store as well.

Thank you WalMart for hearing & caring about what your customers are saying about your site. It's definitely more exciting than most of your stores, especially if you are a plus size lady who does not dress matronly. That department could really be sexied up.

I was given a $100 Walmart gift card as a retirement gift. I had it for about a year before trying to use it. I opened the package and went online to confirm the balance. It was ZERO! I called the customer service (using that term lightly) number on the card 7 TIMES! I was disconnected every time they transferred me to the fraud department. SO FRUSTRATING! I finally got through and was told I had to submit all kinds of documents, which they provided to me. So, I did. Within a few days, I was told they would credit all but $14, stating that I authorized it! All the charges were Apple. I NEVER made an Apple purchase in my life. And the card wasn't even out of the package when this all started! They didn't care. They sent me a new card for $86 and that was it.

FYI... this is NOT a Walmart issued card. It is a GREEN DOT BANK card marketed as a Walmart card. STAY AWAY! Buy an authentic VISA GIFT CARD instead. That way, any issues can be resolved easily (if there are any).

By the way...the local Walmart store didn't help AT ALL! They told me to call the number on the card. I asked if they meant the number that disconnected me 6 times earlier that day?" They didn't care. Too bad for them, too. I have other buying options that I will use in the future...both for gift cards and retail/grocery purchases.

i wanted to add some Kleenex cubes to an order so I could get the free shipping, but was immediately discouraged when I saw the price. NOWHERE have I ever seen a 4 pack of Kleenex cube boxes listed for over $15! This is blatant price gouging! This also happened with some of the other products I attempted to add to the order. I wound up adding an extra amount of what I really needed which were the Viva 6 pack double rolls since, unfortunately are no longer available anywhere except these thieves.

Today we was shopping at Walmart at saddle Brook after I finished my shopping I paid n leaving same time they call us and want to check my cart they are saying that we have more then 31 item and didn’t paid but when they count it’s 31 item not more and the employer don’t check other people and check mines and after we called manager name is Giovani he didn’t do anything we tell them why you guys have this kind of person work here she don’t know how to talk with customer and manager said sorry I said no tell her to said sorry it’s not fair front if lots of customer I fell bad and I’m also shopping with you guys every month more than $900.00 if you want you can check I have a account with you guys and my address is 60 Albion Ave, Paterson NJ 07502. And the employer name is Janet and manager name is Giovani I need to see she get fired not respect customer as Well

I go to your Marketplace store#05393 once a month,(mgr Bonnie) to get my mothers groceries. This past Sat 10/14/23 was the 4th time I have found out of date 1% milk. Sat took the cake I found 10/08,09,11,13 and several only a couple of days until being past due. I have complained 3 times but the people look at me like I'm crazy. I talked to someone that called himself a manager last time, he couldn't care less. I talked to my Mother about going across the street to Foodlion. It is always 1% great value brand that is out of date. Elderly people might not notice this and it wastes money.

I've had a terrible experience with Walmart's delivery service, specifically with LaserShip. I've had to contact Walmart customer service five times now regarding deliveries that were shipped with LaserShip. Today, on April 8th, LaserShip left two of my boxes on the outside of my apartment complex again. The driver didn't even bother to buzz my unit, which is unacceptable. Luckily, a maintenance guy saw the driver leave my boxes and contacted me immediately. I called Walmart customer service and was told that a supervisor would be contacting me, but as of yet, I haven't heard from anyone! My complaint number is ***.

I decided to contact LaserShip myself and spoke with a supervisor. Unfortunately, he didn't even bother to apologize for the four distinct incidents that I've experienced with this LaserShip driver. He did acknowledge that this is probably happening to other customers as well, which is unacceptable. I will no longer order online as long as LaserShip is the carrier delivering packages!

Poor customer service has a definite negative impact on any company's bottom line, just as exemplary customer service does the opposite! This is unacceptable! As a customer, I shouldn't have to contact you multiple times for the very same issue! Apparently, my complaints aren't being taken seriously! I am very disappointed with the delivery service and also with those fulfilling the orders. My packages are shipped without the proper insulation and protection. My items were just tossed in the boxes with a couple of pieces of bubble wrap on the top. The glass wasn't wrapped and nothing separated. This did not happen in the past. Care was taken when packing shipments.

I've experienced four unbelievable incidents with the LaserShip driver delivering packages for Walmart to my apartment complex. I selected one star because there's no option for 0 stars! Judging from the number of negative reviews regarding LaserShip, I'm not the only person experiencing extremely poor, below substandard deliveries and customer service!

The first outrageous incident occurred when the driver scanned my box as delivered, but didn't deliver the box until after I contacted Walmart and the LaserShip dispatcher who placed a tracer on the box. My box was delivered the following day and left outside of my apartment without any notification. I saw the box while leaving my apartment. Apparently, the driver had other plans for my box!

The second unbelievable incident involved the driver buzzing my unit to inform me that I had a delivery. I asked the driver to deliver the box to my unit and he stated, "No, I will leave the box downstairs or I can take it back to the Lasership hub." I arrived downstairs to pick up my box from the outside, unsecured. The apartment manager said that the driver was asked to deliver the box to my apartment, but he ignored her and walked away!

The third ridiculous incident involved the driver giving my box to a resident who was courteous enough to bring it to my apartment. I reside in a 10 storey complex. Anyone entering or leaving had access.

The fourth and final ludicrous incident occurred today, April 8, 2019. The LaserShip driver did not buzz my apartment, but instead, left two boxes sitting outside, unsecured where visitors buzz in. The maintenance guy saw the driver leave the boxes and contacted me immediately.

I contacted Walmart after each incident and spoke with a couple of reps from LaserShip, to no avail. I contacted LaserShip today and was told that the station manager will be calling me regarding this issue. When I received a return call, I said hello several times before the party on the line hung up and didn't call me back! I decided to call the number back and the lady who answered located the supervisor who called me. I tried to solicit a response as to why he hung up the phone during my hellos, but he clearly avoided the subject. I'm very aware as to why he did it, and of the systemic issues at LaserShip. This supervisor wasn't genuinely interested in my feedback or complaint. He stated, "The driver is required to deliver to my apartment if he can gain access." Every apartment has a buzzer and intercom! This supervisor didn't have the courtesy to apologize for the incidents or the poor customer service! Again, judging from the many negative reviews, it's clear that management at LaserShip is very much aware of the problems and really don't seem to care! Outlandishly preposterous!

Customer service skills are learned! A company or organization's bottom line is definitely impacted by exemplary customer service or the lack thereof! Don't trust your company's deliveries to a carrier who lacks concern for customer satisfaction! As of today, I will no longer order any online products from Walmart, Jet.com or any other company that utilizes LaserShip for deliveries! As a customer, I shouldn't have to constantly contact a business regarding the same issues. Apparently, my complaints are being ignored! Fortunately, as customers, we have choices. We can shop elsewhere!

I purchased a Walmart MoneyCard today. I put my insurance money on it to pay my insurance. OK I went to go activate. It is saying they cannot verify who I am. They ain’t gave me no option or nothing to prove who I am. No nothing so upload anything too I don’t know, but I’ve got all the proof saying who I am and now I can’t pay my insurance because my money stuck on this card that I can’t even use it to pay online bills with they said I can only use it for in-store purchases only and that’s not fair because they’re not even giving me a chance to say or show who I am.

On 12/24/2023 I purchased a $200. gift card a a Christmas gift for my wife. On 02/22/2024 we attempted to use the card and was told it had a $0 balance and had been redeemed in Texas...not Ohio where we reside. I was told by the store to call Walmart Customer Care to report the problem. They were sent photocopies of the card info and receipt, Their resolution was for me to contact the local police and report the theft and that they could not reimburse the stolen funds, but they were sorry for my inconvenience. They further advised me to review the Walmart Gift Cards Terms and Conditions and basically says "" buy as your own risk"

For the past 10 years 2013 to 2023 - inside walmart stores cctv camera distributions - releases insults and variety of announcements at my address - from personal announcements "registered [censored]" (2013) to (2023) to all type of communication dissemination when they identify my image - being bullied by ongoing tracking / tracing - in the US states and other walmart locations

Also refusing good well paid white collar hybrid jobs with corporate office

Dear Sirs: I Purchased 6 Cans of Pear halves at Checotah, Ok. on March 27th. 2024. I opened the first can on my birthday (04-02-24) My 73rd., and found "Two (2) pear Halves, then today opened another can, it had only one (1) Pear Half, and about 13 OZ. of Pear Juice. Did you have a Bad Run in the Canning Factory? Can You Help Me with My Problem? Thank You Very Much Willis Samuel Nestlerode

I have my groceries delivered to my home from Walmart-15th Street and Rangeline Road-Joplin-Mo. There has been two incidents that I have not received an item. 1st one was a 6 pack of bottled Dr Pepper. When I called the your employee told me that they hire outside companies to deliver the groceries and it was my responsibility to all them. I strongly disagree. I hired Walmart to deliver my groceries and if Walmart hire someone else to deliver them it is Walmarts responsibility to call that company not me. The second incident was today. I ordered some waffle cones and the ones I ordered were not available so Walmart was sending a substitute, so they say. I didnt receive the substitute. I would hope you would pass this down to Walmart on 15th street. Thank You

Kristi Long

2809 S Minnesota Ave

Joplin Mo 64804

[protected]@gmail.com

I have been trying for more than a week to order groceries on line fro pick up. When I get to the part where I am supposed to put in my EBT pin number, the number grid does not show up on my screen, I get the message that there is an issue and you'll be back in a sec -try again. Same thing happens! Please help I am 88 years old, physically handicapped and NEED GROCERIES!

December 26th, 20187
To Whom it May Concern:
For Christmas, my 3 year old daughter, Ella and 3 year old god daughter, Maddie asked Santa for balance bikes. Every time they saw Santa (and anyone else who would ask) they happily said this was the one item they could not wait for. They have been being extra good in hopes of this special gift.
I went to Walmart to purchase one and it was not available in the store, but a helpful assistant informed me I could order it online for store pickup before Christmas. I thought this was awesome and right there in the store I ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd. Just in time for Christmas! I was so happy I had this convenient option and could not wait to pick up the bikes.
On Friday, December 22nd I went to the pickup counter of my local Walmart to get their Christmas presents. And the bikes were not there. I was informed at the pickup counter that they would not be delivered until Tuesday, December 26th the day after Christmas.
This was of course a huge let down. I stood there and stared blankly at the man at the pickup counter and then at my phone with the email that clearly stated DELIVERY BY FRIDAY DECEMBER 22nd in big bold font. And could not process what he was telling me. What would I do for Christmas?! Right there in front of everyone in the pickup section of the store the tears came and would not stop. How could I explain to my girls that Santa was not going to bring them what they wanted? What was I going to do? The man at the pickup counter could not care less about the dilemma Walmart put me in and informed me there was nothing I could do but call 1800Walmart. He did not even offer an apology and quickly wrote done the number to get rid of me.
I immediately called the customer service number right there in the pickup section of the store. The first women I talked to was able to offer no solutions and seemed to be trying to get through the call hurriedly. I asked to speak to her manager and the next guy I was transferred to was a complete $#*!. He had no emotions in is voice and it felt like he was reading off of a script as I sat there crying on the phone with him asking him to help me find a solution and try to help me save Christmas for my children.
Finally, he was able to transfer me to someone in another department. This women was the first person I spoke to who was empathetic. She patiently listened to me as the stress of the holidays vomited out of my mouth in the form of dry heaving cries as I frantically tried to picture how I would explain to my daughters that Santa was not able to deliver their gifts. I asked to receive a refund for the bikes for this dilemma and still receive the bikes on Tuesday. She gladly processed this and apologized for the inconvenience I was experiencing.
As I sat in a bench in the pickup counter of the store ugly crying to this women on the phone there was a Walmart employee named Bradley working at the pickup counter. He was kind enough to give me sympathetic glances as he overheard this conversation on the phone. Unlike the first man I encountered at the store, Bradley was willing and eager to help me in any way he could. He even started looking on his phone to see if this item was at any other Walmart in the phoenix metro area. I was also frantically trying to search for anywhere that sold balance bikes in the area on my phone. Unfortunately, Walmart and every other major store did not carry this item in stores.
Bradley sat there with me and listened as I cried to him about the pressures of being a perfect mom around the holidays and how I felt like such a failure because I was letting my girls down. He came up with the great idea of having me purchase helmets, kneepads and elbow pads and wrapping those up with a printed picture of the bike so my girls knew it was coming.
Christmas came and my daughters opened up their presents, including the helmets, kneepads and elbow pads and they were ecstatic when they learned they were getting the bikes they asked for. I explained to them that Santa wanted them to pick it up in the store themselves and that we were going to go on Tuesday to get them at the pickup counter at Walmart where Santa had them waiting just for us.
I received an email from Walmart.com Tuesday morning detailing that my order was ready for pickup at Walmart. I packed up my 1 year old son and my 3 year old daughter and off we went to go see Santas special delivery with plans to pick up Maddie afterward and test out the new bikes.
When we arrived we found out that only one bike was there. I told the guy at the counter that the order was for two bikes not one. He went in the back to get a manager as I pulled up the email clearly stating Quantity: 2. My old friend Bradley came out and informed me that only one bike had made it to the store and the other one was being delivered later in the day and that he would personally call me when it came. Disappointed, and trying to figure out how I was going to explain to Maddie that Santa only had one bike not two at the store I left to go home and wait for a call to head for a third time to Walmart to pick up this impossibly challenging Christmas present.
Later that day I got a voicemail from Bradley as I was putting my kids down for their naps. He let me know that the bike had arrived, but that I was not allowed to come pick it up because it was not being released for pick up because the order was refunded.
He was nice about this and even let me know that he tried to call the Walmart.com phone number for me, explaining the situation to everyone he spoke to on the phone. The people he spoke to on the phone told him I had to call and that the bikes should not be given to me if a refund was given which is not what I was told when I called customer service on 12/22.
Luckily, my children were napping, because once again the tears came pouring down my face as I tried to understand what was going on. I called 1800Walmart and was transferred three times until I began to speak with Kiki. Who was very empathetic and understanding to my problem but was not able to offer me any solution.
She informed me that while the third person I spoke to on 12/22 Allison may have told me I would get a refund and the bikes - that the notes she wrote in the system only say that she processed the refund and nothing about me still receiving the bikes. As Allison was not working today, she was unable to do anything further until another manager reviewed this incident number and that could be days from now. I am aware that calls are recorded so I was very frustrated that this phone call from 12/22 could not simply be pulled up and listened to so it could be confirmed that was the solution offered to me. She let me know the only way I would be getting the bike was if I went in and re-purchased them. Which of course seemed like a sick joke at this point.
Currently - the second bike is being held hostage from my daughter at the Walmart pickup counter. It seems Santa only cared enough to deliver one of my girls presents, which has been such a fun thing to explain to two toddlers as they take turns riding only one bike when Santa promised them two.
At this point - Walmart has robbed me of hours of my life. I have spent 45 minutes on the phone on 12/22 with customer service and 60 minutes on the phone today. I have traveled to Walmart to try to get the bikes three separate times (with a 1 and 3 year old that is SO easy). I have spent hours crying over this and trying to creatively think of solutions to work around this inconvenience and ways I can still make this gift magical for my girls.
The irony of this situation is that I choose to order this gift online for store pickup after hearing how easy it was from a Walmart employee. Instead, this experience has been by far the worse shopping experience of my life. The additional stress this has caused me in an already stressful season is enough to put a person in the looney bin.
I have come up with a solution to try to save Christmas and the magic of this much anticipated gift for my girls.
Not only do I want you to release the bike promised to me on 12/22 for pick up, I also think Ella and Maddie deserve bells and bike tassels on their new bikes for their patience. If you could figure out a way to have Santa deliver it even better.
Sincerely,
Andrea Hogan