More than 1000 reviews matching “telus”

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TELUS - cell phone contract is a rip off! Complaint I have been a Telus Mobility (Calgary, Alberta) client for approximately 5 years prior to entering into a contract due to my need for a cell phone renewal and the need of 2 additional new cell phone...

TELUS - customer service. Complaint I had been a customer of Telus since they took over AGT( Alberta Government Telephones)yes many decades ago. I started noticing a decline in service in the early 2000's and this decline continued and...

TELUS - horrible and unprofessional service! Complaint So I was using shaw cable internet and had no problems at all with it. I never had to call because my internet was not working, it always worked! So I went into future shop to buy a laptop and found...

TELUS - false information misleading customer Complaint I went into a Telus store looking for a new plan because my contract with Rogers just expired. After looking into some plans and asking the sale rep. I've have decided to go with Telus. So I told the...

TELUS - Cell phone Complaint In July I received another call from Telus trying to sell me a mobility package. I am a long-time loyal customer of Telus for all my home services so I did trust this company. After a lengthy...

TELUS - misleading advertising Complaint I have been a TELUS customer for 10 years and have always paid my bills on time. Two years ago TELUS advertised a FREE I-Pod for existing customers who agree to switch over to Highspeed Internet. Of...

TELUS - home phone service Complaint recently i have made a decision to ditch telus and sign up with Shaw because of poor customer service telus provides. So i had everything setup to port my home phone to shaw from telus on the May...

TELUS - ripping off seniors Complaint I was with my uncle when he had bought his laptop and telus internet stick.The guy at London Drugs that sold us the laptop told us that the telus stick was not compatible with windows7 so we asked...

TELUS - Wrong mobile phone offer Complaint October 19, 2020 To Telus Customer Service My Name is GIovanni Amadei and I am a loyal customer of Koodo part of Telus for several years and love their service for my Mobile Phone plan (647 278...

TELUS - false contract Complaint On the 1st of June 2010, my Husband and I moved into a townhome with his parents to help care for his ailing Father, who had been recently diagnosed with cancer and was given 2 months to a year to...

TELUS - billing errors and lack of support and resolve the issues Complaint 2018-10-18 I have received a mail statement from Telus for final notice to pay $14, 14 until 2018-10-13 otherwise Telus taking this matter to collection agency and bad affect my credit ratings for...

TELUS - Internet and cable service crashed and no resolution Complaint Internet and Optik TV service provided in Calgary, Alberta. Our internet and cable service quit working on October 31 and called for support the next morning. November 1, spoke to a support person...

TELUS - Being billed for direct dialed calls as collect calls Complaint In October of 2009 my daughter was down in Mexico at a Hotel there. Before going I phoned Telus Communications Company to make sure we were covered for calls to Mexico that I direct dialed and wa...

TELUS - after sales service Complaint I have recently transferred from Rogers to a Telus corporate plan for two iphones and for a week now I am having technical issues with the two iphones. The transfer has not been done properly and I...

TELUS - Recent fibre optic upgrade in my area in Sienna Park Terrace, Calgary, Alberta Complaint Mid october I had to clean up a huge mess on my lawn after brt hydrovaced site holes for directional drills and installation of the new 5g fibre optik cable upgrade. I never seen such an...

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TELUS - 3d party app illegal charges Complaint Telus has wrong policy for 3d party apps. Customer has no way to get back wrongfully charged money for 3d party apps. I was charged for a few months user fee for X1 app. I never agreed to use. In...

TELUS - deceptive cancellation charges Complaint I recently received a large bill from Telus Mobility after transferring my numbers to Rogers, due to poor cellphone reception and customer service issues. The bill contained (amongst other charge...

TELUS - final billing Complaint 2016-02-24 I received an email from Metropolitan Credit Adjusters in regards to an unpaid billing from Telus. The amount being claimed was a final billing after having cancelled my service due to...

TELUS - Cancelling a landline contract and transferring the phone number to an existing alternative customer contract Complaint On September 11 2023 I contacted Telus to cancel my contract for the phone number [protected]. This contract has been in place for over 40 years. I could not remember security details such as pin...

TELUS - doa phones - lemon law Complaint I made the mistake of getting a new Samsung Instinct from Telus in mid June and I've been having problems with Telus ever since. The phone had all sorts of issues and Telus deemed it DOA so they gave...

TELUS - customer service Complaint I signed a three year contract with Telus for a phone from the Caya Davie Street store. I returned to the store 2 months later because Telus charged me for a service I did not ask for, and also...

TELUS - internet Complaint I am acting on behalf [removed] , [removed]. [removed] and his family (wife and three little kids) moved to [removed] in June 2016 form [removed] . In November 2016 he has been offered a promotional...

TELUS - internet Complaint On 17th October 2018 Telus Internet was installed at my home in Edmonton Alberta, Canada. The technician Has to take care of cancellation of Shaw services. But he never took care and I still got a...

TELUS - E mail Complaint Telus has moved their email from their own servers to Google with the promise that everything would work as it had. Despite an hour on the phone with a Telus technician and a one and a half hour...

TELUS - Home phone repair service Complaint My name is Peter Dumlich, my phone number (when not out of service) is [protected]. On February 7, 2021 my and my neighbours phones again ceased to function. I reported the trouble the same day and...

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